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"I've had a terrible experience with Chegg. I ordered a book for school and when the date it was supposed to be delivered, I received an email saying that it had been returned and that I would be receiving a refund. I thought it was a minor mistake so I tried to order the same book again, now for a few more dollars than before. The same thing happened again! And to top it off, I haven't received my refund. Needless to say, I am done with this site."
"Book came immediately as promised and I actually needed it for a week longer than first anticipated and was no problem. I filled out the extention form. couldn't have asked for a better experience. Save a few hundred dollars. I will definitely be using Chegg again. Thanks"
"I like chegg cheap prices for the books i need."
"Chegg has been a lifesaver and truly a better way to relieve headaches and frustrations with some of my homework. They might not have all the answers and the answers might not all be right but they gave me some hints and clues. Thanks chegg!"
"Terrible company! They are very unwilling to work with loyal customers and have poor customer support. Beware!!"
"Bad. I was charged an "extension fee" of $25.00 even though I returned my books within the rental period. Verified by postage date."
"Excellent customer service on providing extensions to return books."
"Chegg isn't perfect, no company is, but they really try to make everything right and their customer service chats are very friendly and helpful. I've been having issues with a book buyback. While it's a bit frustrating, their customer service has been great. I tried calling and was on hold for almost 15 min before I gave up and tried the chat which I've used before, it can have a wait, but they give you a estimated wait time. Another time I wanted to rent books for a summer class and the due date was a few days before my final. I did a chat with customer service and they happily extended the date at no charge to give me time to send the books back. This is the fourth semester I've used Chegg and will continue through my masters program.The only reason I don't rate customer service as 5 stars is the long wait time to speak with a live person. Be patient, they go above and beyond to make sure everything is right and take care of mistakes."
"Chegg is awesome! Great for students on a budget and the environment--bonus!"
"Very satisfied with Chegg. Best prices and get my books fast. Books are always in great shape! Recommend them to all my fellow students."
"very happy with the customer service; knowledgeable helpful. able to find the titles quickly. hope i can rent again, my college is now making it almost impossible to retrieve title & ISBNs in the attempt to force students to purchase from their campus bookstore. hoping i can do something about that, not sure what the students need matters to them."
"I was asked to write a review and here it is. I recieved the books I asked for, had ordered the wrong book, had to pay shipping fee to return and get the right book...didn't think was right...and was unable to get in touch with someone over the phone about books I returned...very agrivating."
"Not really impressed with the rental process. Returned books had to be postmarked by 12/21, so I returned them on 12/20. I even got an email confirming they were shipped out on time. So imagine my surprise when they attempted to charge me for an extension on all of my books. Luckily the credit card had recently expired, so they didn't actually manage to charge me anything, but I still wrote in to their customer support to ask why they were trying to charge me when the books were returned. Their response was basically "Meh, it happens. Nothing we can do about it". Look at their reviews here, if you're okay with them charging you for overdue books (When they're not overdue) and hopefully maybe refunding you at some point, then awesome! Great! If you'd prefer to NOT be charged for stuff you don't actually owe them, maybe go with someone else. "
"Chegg has been very helpful and nice throughout the whole process of ordering my textbooks for my first semester in college."
"Very trying at times. Usually the best prices but a challenge to correct any error I may have made or Chegg may have made. Grateful that the challenge only happens at the beginning of the semester (usually) rather than at the end when I have a lot of anxiety and very little patience. Chegg still is showing that I owe them a book from last semester that we went round and round about. I still might end up loosing. Amazing what I will endure to save a few $$. "
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