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"I am so grateful to be able to use CHEGG! They are an amazing resource that supplies me with outstanding customer service. I will always use chegg and never be caught waiting in my universities book store lines. Great work CHEGG!"
"Absolutely phenomenal customer service. They are so understanding if you have any delays or problems. I purchased a rental for way cheaper than retail for this semester at college and a couple days later they sent me a 10% off coupon they gave at random to people who have used them for a while. I spoke to their live chat agent and they immediately applied that 10% to my order, when I've already received the books. I love these guys and at their outstanding prices can't recommend them enough."
"Fairly new to Chegg, but so far I've had a great experience. Books have been received promptly, and they were quick to process a refund when I had to send a book back. Will definitely use Chegg as my first choice for future book rentals!"
"I've had a terrible experience with Chegg. I ordered a book for school and when the date it was supposed to be delivered, I received an email saying that it had been returned and that I would be receiving a refund. I thought it was a minor mistake so I tried to order the same book again, now for a few more dollars than before. The same thing happened again! And to top it off, I haven't received my refund. Needless to say, I am done with this site."
"Book came immediately as promised and I actually needed it for a week longer than first anticipated and was no problem. I filled out the extention form. couldn't have asked for a better experience. Save a few hundred dollars. I will definitely be using Chegg again. Thanks"
"I like chegg cheap prices for the books i need."
"Chegg has been a lifesaver and truly a better way to relieve headaches and frustrations with some of my homework. They might not have all the answers and the answers might not all be right but they gave me some hints and clues. Thanks chegg!"
"Terrible company! They are very unwilling to work with loyal customers and have poor customer support. Beware!!"
"Bad. I was charged an "extension fee" of $25.00 even though I returned my books within the rental period. Verified by postage date."
"Excellent customer service on providing extensions to return books."
"Chegg isn't perfect, no company is, but they really try to make everything right and their customer service chats are very friendly and helpful. I've been having issues with a book buyback. While it's a bit frustrating, their customer service has been great. I tried calling and was on hold for almost 15 min before I gave up and tried the chat which I've used before, it can have a wait, but they give you a estimated wait time. Another time I wanted to rent books for a summer class and the due date was a few days before my final. I did a chat with customer service and they happily extended the date at no charge to give me time to send the books back. This is the fourth semester I've used Chegg and will continue through my masters program.The only reason I don't rate customer service as 5 stars is the long wait time to speak with a live person. Be patient, they go above and beyond to make sure everything is right and take care of mistakes."
"Chegg is awesome! Great for students on a budget and the environment--bonus!"
"Very satisfied with Chegg. Best prices and get my books fast. Books are always in great shape! Recommend them to all my fellow students."
"very happy with the customer service; knowledgeable helpful. able to find the titles quickly. hope i can rent again, my college is now making it almost impossible to retrieve title & ISBNs in the attempt to force students to purchase from their campus bookstore. hoping i can do something about that, not sure what the students need matters to them."
"I was asked to write a review and here it is. I recieved the books I asked for, had ordered the wrong book, had to pay shipping fee to return and get the right book...didn't think was right...and was unable to get in touch with someone over the phone about books I returned...very agrivating."
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