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84 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","store_rating":"7.83","total_reviews":"84"}, "store");)
reply posted Jan-17-2012 “Thank you for taking the time to rate us and give us your feedback.
We have investigated this issue. Our records indicate you placed your order on 8/22/2011 and contacted us two months later, on 10/21/2011 to request a refund. Our customer support team issued you an RMA number to return the merchandise back to us at your request.
Our records also indicate you stated you shipped it via US mail but have no record of the transaction. To date, we have not received the merchandise you returned. Hence we have not been able to issue you a refund. Please contact us at your earliest convenience so we can investigate this further for you.
To expedite this process, please have your order number and the tracking number associated with the item you returned to us.
Let us help you, please contact us toll free at the number listed below.
Customer Care Phone: 800.842.6442 (option 5) M-F 9:30am – 6:00pm EST
Sincerely,
The Cheetah Deals Team”
reply posted Jan-05-2012 “Thank you for taking the time to rate us and give us candid feedback.
We apologize that you were not completely delighted in your experience with us. We take customer service seriously. If you’re not happy, we’re not happy. We investigated this issue and it looks like our customer support team contacted you and was able to resolve this issue to your satisfaction.
Thank you for shopping with us and we hope you honor us with your business in the future.
Sincerely,
The Cheetah Deals Team”
reply posted Jan-05-2012 “Thanks for the feedback and taking time to rate us! Thank you for giving us the chance. Glad we exceeded your expectations.
Happy New Year!
The Cheetah Deals Team
www.cheetahdeals.com”
reply posted Jan-05-2012 “Thanks for the feedback and taking time to rate us! Glad your happy! When your happy, we're happy.
Happy New Year!
The Cheetah Deals Team
www.cheetahdeals.com”
reply posted Jan-05-2012 “Thanks for the feedback and taking time to rate us!
Happy New Year!
The Cheetah Deals Team
www.cheetahdeals.com”
reply posted Dec-12-2011 “Thanks for the feedback and taking time to rate us!
Happy Holidays!
The Cheetah Deals Team
www.cheetahdeals.com”
reply posted Dec-06-2011 “Thanks for taking the time to rate us and provide your feedback.
Happy Holidays!
The Cheetah Deals Team”
reply posted Dec-01-2011 “Thanks for taking the time to rate us and provide your feedback.
Happy Holidays!
The Cheetah Deals Team”
reply posted Nov-28-2011 “Thanks for taking the time to rate us and provide your feedback.
The Cheetah Deals Team”
reply posted Nov-21-2011 “Sorry for the difficulty on the power supply. We would be happy to swap it out. If you contact our support line at 800-842-6442, option 5, we will get it taken care of.
Please have your order number available when you call.
Again, sorry for the difficulty!
Regards,
The Cheetah Deals Team”
reply posted Nov-22-2011 “Thanks for taking the time to rate us and provide your feedback.
The Cheetah Deals Team”
reply posted Nov-19-2011 “We sincerely apologize for the delay in shipping. Thanks for taking the time to rate us and give us feedback. We appreciate your business!
Happy Holidays!
The Cheetah Deals Team”
reply posted Nov-16-2011 “We are truly sorry to hear that our system couldn't process your payment card.
Please contact info@cheetahdeals.com or call our main line at 800-842-6442. If your card was declined, but for some reason there is a bank hold, we will absolutely help you work with your bank to have it released.
Best Regards,
The Cheetah Deals Team”
reply posted Nov-14-2011 “It is unfortunate that you have that opinion of us and instead of having your post deleted, we’d rather open a dialogue about it!
That said, we certainly do not create or falsify reviews here or anywhere else for that matter. To gather reviews on Reseller Ratings, we have a link to resellerratings.com in every one of our order confirmations and ask our customers to review their experience. When a customer clicks the link, they go to resellerratings.com and have the opportunity to sign up to review us. The customer is then sent a one-time email after 14 days (allows them time to receive the unit, set it up, and play with it a couple days) with a brief survey to rate us on resellerratings.com. We have been reviewed by a range of customers – from first time reviewers on Reseller Ratings, to a “Top Reviewer,” and in every case we respond to that reviewer’s praise or criticism. In an effort to be completely transparent - we are aware of just one review from a vendor we work with - they have bought multiple units from us.
We might not be able to convince you that or reviews are legit, but perhaps with this and the other ratings below, you can convince yourself and would consider modifying your position here.
Here are other places you can read reviews on Cheetahdeals.com:
Amazon (4.8/5.0) - http://www.amazon.com/gp/aag/main?ie=UTF8&sshmPath=at-a-glance&isAmazonFulfilled=&marketplaceID=ATVPDKIKX0DER&isCBA=&orderID=&asin=&seller=AOWIKD7G8SX9Z&isPopup
Google Checkout Reviews (4.6/5.0) - http://www.google.com/products/seller?cmi=21378282307059712&zmi=cheetahdeals.com&sqi=2&pub=Google+Checkout+Reviews
Shopzilla - http://www.shopzilla.com/240461/merchant_report_card
Nextag - http://www.nextag.com/CheetahDeals~4845250zzzreviewsz1zzzzzmainz17-htm?filter_rating=5
Bizrate - http://www.bizrate.com/ratings_guide/cust_reviews__mid--240461.html
Facebook - /cheetahdeals - you can see on our Wall where customers have given us kudos and we have had to respond to issues as well.
We hope that we can earn your business in the near future!
Regards,
The Cheetah Deals Team”
reply posted Oct-19-2011 “Thanks for the feedback and taking time to rate us!
The Cheetah Deals Team
www.cheetahdeals.com”
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![Share](javascript:share_rating({"review_body":"very good, I got my desktop in 2 days (payed for 2 day shipping) its in very good shape, but the video card wasn\u0027t the one that was said on the site, I bought a Gateway DX4831-03 it said it has a Radeon 5750, but when I opened it today on christmas, it was a GT220, Very big difference..... :< Is there a way I could swap it for the same one with the correct video card? or send me the correct one?","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1050909#comment1050909","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"Tonibrown","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have to say I was extremely skeptical of CheetahDeals when I started researching their reviews. One review that stood out above all was by this one fellow accusing CheetahDeals for making up cushy reviews to boost its ratings on resellerratings and I somewhat understand where that user is coming from. Most of the reviews on this site for cheetahdeals didnt really review much about their experiences with cheetahdeals but about how generically satisfied they were with the product. I\u0027d like to elaborate on my experience with this particular merchant.<br><br>I ordered an Acer Iconia W500 refurb on their website 12-13-2011. They had the lowest price by far compared to other sellers (New: $450, Used\/Refurb: $400, their site: $370+freeship) so I felt that even though I was skeptical, I\u0027d take a risk. I chose the standard shipping 5-7 business days and checked out. I got a confirmation email right after the order was place and 12\/14\/2011 (a day later) I got an email saying it\u0027s shipped. I got the package 12\/20\/2011 in it\u0027s refurbished box and worked just as described. All in all I didnt have a problem with this merchant. To recap, my experience is: speedy delivery, promised condition, and it seems like they take customer service seriously (what more can you ask for?). I would buy from them again if the price is right. As a side note, as of today, their rating is 8.67 and with my experience, I\u0027d say cheetahdeals met my expectations, if not exceeded it.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1048845#comment1048845","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"weeny","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased an Acer netbook (Scratch & Dent) last week. The scratches were barely noticable unless you were looking for them. I did need to air clean the keyboard, but other than that, this thing was just like new. It came with Windows 7 premium, and a larger hard drive than most of the other netbooks I have seen available. I had ordered a different product that got caught up in shipping, decided to change my order, and they were very helpful through the whole process. Much appreciated!","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1026411#comment1026411","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"shawntaej","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an Acer Aspire One netbook (scratch & dent) for a very reasonable price. However the next day, a rep told me the unit I ordered was out of stock. Clearly I wasn\u0027t very happy at that time because I thought it was an issue with their inventory tracking. Also because I missed out on another good netbook deal because I got this one. I wondered how a store that\u0027s operating in the year 2011 can still have issues with inventory tracking?<br><br>Later I was told that the issue was more complicated. It happened that the unit they sold me was audited before being shipped and it didn\u0027t pass the audit. That\u0027s good if you consider that Cheetahdeals (Seneca Data) apparently has a process in place to prevent substandard units from being shipped. It\u0027s bad if you consider that their process should have prevented the unit from getting into their inventory in the first place.<br><br>Having said that though, the rep who helped me was really amazing and went out of his way to find me a replacement that\u0027s even better than the unit I ordered. Despite being super busy, he explained what had happened, called me and made sure I was OK with the replacement and expedited shipping. Kudos to him and to Seneca for handling this situation better than some big box retailer would have handled it. I received the unit today and it\u0027s working great for the last 5 hours or so, and hopefully a lot longer. You can hardly tell it\u0027s a refurb unless you inspect it closely.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1007923#comment1007923","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"mtghack","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very quick to ship. perfect product. low price. exactly (more than) what i expected.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/1002439#comment1002439","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"dforsythe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found a great deal on a netbook. Paid for 5-8 day shipping and got it in 3 days. Really impressed. Will definitely be back for more deals.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/967393#comment967393","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"JAK719","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I couldn\u0027t be happier. The price was great, the service was immediate, and the product was indistinguishable from new. I wound up with a longer warranty, too.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/965583#comment965583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"donhenry1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are great! Everything came as promised and pretty fast. Will definitely be purchasing more pcs\u0027 in the future from them.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/949949#comment949949","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"theloudude","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE-<br>Thanks for the offer to swap out- it has already gone to the garbage dump <br><br><br>Ordered a ACER refurbished netbook 11\/11\/11. Received on 11\/18\/11 by UPS in genuine ACER Factory brown refurbished box.<br><br>Box contained the Netbook, Battery and Power Supply. Also a copy of my invoice and ACER refurbished information.<br><br>Hooked it up and started getting rid of all the added programs \u0022Try&Buy\u0022 stuff. Noticed that although I had the power supply plugged in, it was not charging the battery. Battery was continuing to drain and Power LED not lit. <br><br>Used until battery died and then tried my SONY power supply (also 19v DC) and it works fine (LED light) and charges battery also. <br><br>Using the SONY power supply while waiting for a new power supply I ordered on eBay.<br><br>Would be nice if CheetahDeals checked out these things before shipping them.<br><br>Other than that, the Netbook is fine. Has a few light scratches which is expected for a \u0022Scratch & Dent\u0022 refurbished unit.<br><br>Having to buy a power supply reduced the value I got from CheetahDeals. Would be nice if they sent me a working power supply that I should have received in the first place.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/939015#comment939015","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"AEA-Alan","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two Acer tablets and paid for 3-5 day shipping via ups and it took six days to receive my product. I made contact with cheetah deals and they would not refund my money for the shipping. I also contacted ups and they said the package was shipped standard ground delivery and I paid extra for 3-5 day shipping. So basicly they took my extra shipping money and then sent my package standard ground delivery. I have been very happy with the product once we received it but there customer service sucks.","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/938929#comment938929","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"z28camsss","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Second experience a minor letdown versus the first. For some reason the order didn\u0027t get past \u0022Processing\u0022 status for many days. When I checked with online assistant, I was told it would be released that day and the \u0022warehouse was sitting on it for some reason.\u0022 Moral - call after a couple of days to make sure order is processed. Speed in receipt after that was excellent. Quality of products were excellent, too. ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/935001#comment935001","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"johnosullivan413","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Far from impressed. Software declined my card but still charged it (more then enough money in the account). The customer service rep hang up on me when I complained. ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/932434#comment932434","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"veryunhappycamper333","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Edit: These reviews seem very shillish (written by the owners of the company as opposed to actual reviewers) so beware of that. Read them for yourself and make your own judgement. <br><br><br><br><br>Dialogue: I\u0027m not saying that your company doesn\u0027t offer good service or even good products. I\u0027m saying that I can spot a shill a mile away and most of the reviews I have read here pertaining to your company were written by shills. I am 99% convinced of this. There are 2 things I do well in this world: Arm wrestle and spot faux reality. <br><br>I\u0027m not even offended by the fact that you more than likely are writing your own reviews and that these sites are being ruined by this exact type of behavior. I am offended by how BAD and obvious they are. <br><br>But as a result of your civilized response, I have slightly edited. ","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/927835#comment927835","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"ShillBuster","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Acer Computer I received was great!! It was a birthday gift and even though I found out about it, it was perfect, just what I wanted. The packing was great, and the PC looked brand new! Thank You Cheetah Deals!","link":"http:\/\/www.resellerratings.com\/store\/CheetahDeals\/review\/902265#comment902265","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CheetahDeals.jpg","store_name":"CheetahDeals.com","username":"BoyMadonna31","rating":"5"}, "single");){kind=link}
"I purchased an ACER laptop from this company in September 2011, returned it unopened, and never got a refund on my credit card. Email assured it was forthcoming in October...nothing yet in January, 2012."