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"Wish I would have found this website before I bought. Ordered a modern day cowboy combo Beretta 40 cal px4 and cx4. When I ordered the cx4 it was showed to be in stock and $608 and some change. My ffl dealer received the pistol right away but no rifle. So I check their order status and that really did'nt even say they were shipped. But i noticed the price of the rifle was now $795. I figured right then something wasn't right. Got an email today the rifle was no longer in stock and could not be ordered at that price. Called customer service and said that I didn't appreciate how my order was handled. Nowhere along the line was I told the rifle for that price was out of stock. They would not allow me to return the pistol for a refund. Don't believe a reputable business would have shipped one without having the other without first notifying the consumer that one item was unavailable. Now I am stuck with one half of my modern combo screwed over by some modern day jerks"
"Horrible company! No integrity whatsoever! ! Placed an order that was listed as in stock my credit card was charged and received a confirmation number. Then 4 days later was notified that the item I had ordered had been discontinued and could not be filled. When I went back to their website I found the exact item I had ordered with the same upc # listed as in stock only for a much higher price. It appears they either made a pricing mistake and did not want to honor the order even though they had already charged my card. I sent them an email back explaining the situation and that the supposed "discontinued" item was still clearly available and to please process my order. I got no response for over a week so I finally called them. The CS rep was dismissive and rude. It was as if she had to deal with this type of complaint all day long so knowing CTD wouldn't make a deal or offer a alternate offer she found it best to just be rude and end all the calls abruptly. She also told me that because my order was placed on the weekend CTD had no way to know how many of the item they had so when they found out they had to cancel the order. Give me a break! She was trying to tell me they have no system to keep track of their inventory, although i wouldn't be suprised. I will never do buisiness with them again regardless of the price. Because you can't even trust their listings."
"I understand dis-satisfied customer reviews enough, but even after reading all of the negative reviews about Cheaper Than Dirt, I took my chances. Heck, buying with American Express is protection enough for me should I experience what some complaints have spoken of. My experience was a great experience. I ordered four different items on Tuesday, and received three of the items on Wednesday (the next day) and the fourth item two days after ordering (Thursday). They were shipped from two different warehouses, hence the difference. I received exactly what I ordered, in a sooner than expected time frame, in new condition. The prices I paid were all less than other competitors pricing. I have no complaints what so ever. If I had to call American Express, it would only be to give them a positive review of this vendor."
"as with the other reviews i've read service is bad...ordered online..provided needed documents upon their request....been over a week and when checked on order..still being processed in warehouse...this is totally ridiculous...now order will probably be delayed so will arrive while we are long on vacation...in this day and age when you can order from amazon and receive in 2 days..this should not be acceptable...suggest they hire more people to process orders ....or lose business ..we won't order from them again..."
"I ordered a 1000 rounds of 223. They confirmed the order by email. When the package arrived it was 420 rounds of another brand. They would not send the correct ammo until they received the wrong shipment. Their fault, and they delay my order. Their response, it is our policy. Their policy in effect accused me of being unethical, that I would not return the ammo. They insulted my integrity and my intelligence. I am still waiting for them to send me the ammo that I have already paid for in full. I am very unhappy with them. No reason to make the customer wait for their mistake. "
"I've bought 12 firearms and other items from CTD in the last 18 months and generally find it to be one of the lowest priced online retailers. Shipping is sometimes very fast and other times is painfully slow. It performs the way I expect a large, high volume warehouse merchant to act: impersonal, but efficient.Shipping fees are great for handguns and low for long guns. However, like most other internet sellers, ammo shipping fees are way too high.When I required customer service to issue a credit for an item (ammo) I ordered and paid for, but which was ultimately sold out, CTD promptly processed my refund, but was not very cheerful about doing it.During last year's ammo shortage, and to some extent even today, CTD lost a lot of customers by jacking up prices for .22lr and other popular calibers. Many people have not forgiven it for that behavior. I owe it no loyalty, but will buy from CTD if it offers the lowest price for something I need."
"After a bad experience with Bud's I tried CTD because I wanted a particular model shotgun. CTD showed it in stock, I ordered on Monday midday, and was shocked that it arrived at the FFL dealer on Thursday. I also couldn't believe the $10 flat rate shipping on long guns. Honestly I had quit using them as their shipping on shotshells and smaller items I think to be atrociously high, sometimes as much or more than a $25 order. But for long guns they are IMO one of the best. Oh and the shotgun arrived in pristine-new condition. Not always the case with some online sellers/shippers. Would buy another long gun from CTD. 100% satisfied on this one."
"I sound like a broken record I guess. Terrible Customer service. It really isn't worth shopping at Cheaper Than Dirt to save a few cents. Their service is certainly cheaper than dirt. Ordered something 2 weeks ago. Still in limbo no action on their part. They will "submit a claim" but can't do anything until the claim is settled. It might be months. In the mean time, I can't do anything about the product. I can't order a new one, I won't get this one, I'm pretty much stuck. Not worth the aggravation to shop at Cheaper than dirt."
"Crappiest customer service in the market by FAR!Ordered and paid for an item, two days later they send me an e-mail to verify my address! I respond within an hour and they tell me they got it and have processed the order. I get an E-mail next day! telling me the item is now out of stock and they are going to reject my order. E-mailed the customer service and explained the situation POLITELY, then received a very rude reply with the attitude that as if they are throwing my money back to my face and rejecting a customer as if they don't give a sh*t!!This was my first time ordering something from them, and I promise it is going to be my last!"
"Found 2 guns I wanted at a 24% savings over next nearest competitor. Ordered and received in 4 days. What's not to love about that? "
"I was reviewing this before ordering and had completely forgot that I actually used CTD last year. I checked what I ordered from them and it was some dies for my reloadig machine. They did came on time by UPS so I have nothing bad to say about them. Now,.. I have been reading all these reviews and there are a lot of people that give low stars simply because it is their fault. They make big mistakes like not reviewing their order in the checkout before hitting the order button, others dont check their ticket when they go out of the store( I do this at the supermarket everyday), and there is even a guy who changed his credit card address and expected the company to ship to the correct address(most companies demand that your shipping and billing address agree so this is an oxymoron.) What I bough at the time was last year during the frenzy, and CTD were not the only ones that had their prices jacked up. It was the WHOLE industry so you coming here venting your frustrations about a nationwide event is just plain stupid. Do you do the same each time that gasoline prices go up? The only thing I didnt like was the high shipping charges , but at that time they were the only ones that have the item in stock and even with the shipping charges it still came at a lower price than what I could find anywhere even on Ebay. So, I had the opportunity to accept or not the shipping price before hitting the check out button so that was on me. I have to be fair. now if in the future they misbehave I would be the first to say it here but in my order there was nothing wrong. The only thing that I didnt like of the reviews I saw were people that already had an order done and their prices were not honored because there was a price change that was not reflected online. That I would demand the price to be honored or a complete refund.The reloading dies that I ordered I just checked now and they are at almost double the price that I got them , so still if I were to sell them today i would get my money back. As long as my experience continues to be positive I would continue to order with them . It would be nice if all the people who have a positive experience also replied because most of the times when you have a positive experience you dont to go "vent " online."
"Ordered a Sig P250C recently via Cheaperthandirt.com. It came very quickly and was over $100 cheaper than any other price I could find online or in any local FFL dealers. Great website for other stuff like ammo and mags, will keep using. And I am not affiliated with this website before anyone wonders! How can I prove it? Butt hole that's how!"
"Cheaper Than Dirt has extraordinarily poor customer service. A major point of contention is their price gouging. They've increased their ammo prices by several times in just a few years. It's a real disappointment. They're also unwilling to do business with law enforcement officers in more restrictive states. That's okay though; Bud's sent me magazines overnight. Thanks for nothing CTD."
"I am very disapointed with this website, I am a new customer but my fiance has been a customer for a while. I purchased something for his birthday which was very important for me to get it on time, and I order it ahead of time and they delivered it to the wrong address and charged it to the wrong billing address as well. I know it was my mistake however when I called customer service I explained how important this was for me to be here on time and instead of offering me to send me a new one because the order was returned they just told me about how I need to wait for them to get it to resend it to me and I need to pay for the shipping. This gift was going to make his day and now I will have to wait over 2 weeks. In a different situation I would not care about the time that the item would take but this is a special ocasion and they should have been a little more empathetic about my situation. Customer Service should be better than this. I will never buy from these people again!!! "
"Awful business ethics. They advertised a box of 1,000 rounds for a certain price. I purchased two boxes and got an email confirmation for two 1,000 round boxes.Turns out Cheaper Than Dirt made a mistake on their website, and instead of notifying me or even cancelling the order, they changed the description and shipped the boxes of 100 rounds."