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RatingsRating
Store InformationStore Info
Full Rating Profile
Certified WatcCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: New York NY
    • Contact: Support@certifiedwatchstore.com
    • Phone: 866-735-9116
    • Customer Support: 866-735-9116
    • Business Hours: 10:00am - 6:00pm Mon-thursday 10:00am - 5:00pm Friday Closed - Saturday Closed - Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 3.93/10 3.93/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 4.38/10 4.38/10
    Return/Replacement policy: Rating 3.00/10 3.00/10

595 Customer Reviews

Rating 2/10
1/5
modified review posted

"When the watch arrived, it looked like it had been worn with many scratch marks on it. Very disappointed. "

modified review Rep reply posted Jan-09-2014

CertifiedWatches, Certified Watch Store rep has responded

“Please communicate with us so we can resolve your issue.”


Rating 2/10
1/5
modified review posted

"Do not do business with these people. I was just contacted
By them and scolded for my comment that I do not yet have the watch that
I ordered over 8 days ago. The man was rude and
Told me he was re-routing the order because I do not
"Deserve" the watch.
Wow.
"

modified review Rep reply posted Jan-09-2014

CertifiedWatches, Certified Watch Store rep has responded

“We shipped the item right away but there was a slight delay with UPS but in the end it was delivered on time. The customer was upset that we charged her before it was delivered. We have to charge her when it ships. She also threatened to do a charge back so we felt it was risky and that we needed to reroute it. Please let us know if you have any questions. Management”


Rating 10/10
5/5
modified review posted

"As promised - good price and quick delivery "


Rating 10/10
5/5
modified review posted

"Everything came in perfect condition, watch, box, packaging..only thing is do without the fake earrings free gift, makes the company look bad.. and also I paid for overnight shipping and it took three days, I did order it Christmas Eve though so that's understandable"


Rating 2/10
1/5
modified review posted

"I bought this watch a few weeks ago. I paid extra for "expedited shipping" to ensure I would receive the watch by Christmas. Several days after placing the order, I checked on the order - to my surprise, it still had not shipped! Because of this delay in shipping, I had to change the delivery address. I was forced to cancel my original order and place a new order. Despite this, I was promised I would still receive the watch in time for Christmas. Then, on December 24, I was told that I would not have the watch.

I tried on multiple occasions to talk with the seller about options. They were unresponsive and not cooperative.

The service level provided by this vendor is horrible.

DO NOT BUY ANYTHING FROM THEM!! YOU WILL REGRET THE PRODUCT AND THE SERVICE PROVIDED!!
"

modified review Rep reply posted Jan-02-2014

CertifiedWatches, Certified Watch Store rep has responded

“We can only ship to a verified address. This is for the customers own protection. We had a lot of fraud in the past. Had the order been left the same she would have had it in time. Please let us know if you have any questions. Thank you”


Rating 8/10
4/5
modified review posted

"The customer service representative I spoke to on two different occasions was quick both times to rush me off the phone. Seemed like he was the only one taking calls. The watch was beautiful but the box was in bad shape. It was coming apart at the bottom and was pretty banged up at the top. It definitely was not a representation of the sophistication the Movado brand of watches brings. Movado watches always bring a pamphlet/instruction manual with every watch. Seemed like this watch was thrown into a box and quickly shipped out without properly inspecting the box. Made me question the authenticity of the watch altogether. I read reviews where several people had the same issue I did but I hoped this would not be the case for me. Unfortunately, it happened to me too. Other than presentation, the watch was beautiful and was delivered on time as promised."


Rating 10/10
5/5
modified review posted

"Came in timely fashion. Husband loves watch!"


Rating 10/10
5/5
modified review posted

"Product was excellent. I was very happy with the watch."


Rating 10/10
5/5
modified review posted

"Had the watches in stock. Arrived on time. Love the free warrnty"


Rating 10/10
5/5
modified review posted

"Watch is exactly what I expected! Authentic and Genuine! Fast delivery with tracking!"


Rating 10/10
5/5
modified review posted

"Very quick delivery, top product. Very satisfied. "


Rating 10/10
5/5
modified review posted

"Excellent service, quick international delivery, product delivered as advertised, and best value anywhere!!! Very happy, satisfied customer!!!"


Rating 10/10
5/5
modified review posted

"The watch was exactly as I expected. It arrived sooner than I expected. I am very pleased. "


Rating 8/10
4/5
modified review posted

"The watch arrived swiftly and in seemingly authentic condition. However, I paused to question their credibility when I saw their "free gift" of a cheap, Made in China plastic necklace/earring set. They need to keep that junk away!"


Rating 10/10
5/5
modified review posted

"Genuine item in pristine box & complete paperwork. Very satisfied."


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