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posted Aug-05-2010 “On our Shopping cart we notify our customers in RED text:
Please review your order for SHIPPING METHOD and errors, as NO changes are possible once submitted.
We shipped this within one business day, and it delivered promptly. Kathy called into us for the first time on 7/23, one week after she placed the order, attempting to cancel the order, which obviously cannot be done. In that same conversation we offered our Satisfaction Refund policy, which she did not use at that time. On 7/25 we again offered the Satisfaction refund process, and she did make her request to return the package for a refund, which we are very willing to do upon return receipt of the package, which has not yet been received.
We are Yahoo Store TOP rated EXCELLENT by our customers because we do exactly what we promise, and hope to resolve this particular Satisfaction Refund promptly under those terms.
BTW, our Toll Free Telephone number obviously works, as do our Google based emails, as she and others reach us all the time...”
posted Aug-20-2010 “Shipped Monday 7/26, and DELIVERED ON TIME to Cory as Promised via UPS on day #4, July 30, 2010, UPS Tracking number 1ZV73F380392646213.
Prompt processing and Delivery, yet Cory has not Updated his rating despite these facts and multiple requests.”
posted Jul-28-2010 “UPS lost this package.
This customer does NOT want us to replace the package, so we refunded the customer in FULL with the UPS insurance reimbursement.
Some things are out of our control. We make them right whenever the customer will allow.”
posted Jul-11-2010 “We try very hard to keep our customers up to date on out-of stock items...
1) Jeff ordered Mon Jun 21 13:05:42 MDT 2010, and canceled Tuesday June 29, 2010.
The cable ordered did NOT show in-stock at any time, as Scosche was indeed out-of stock.
2) We notified this person by email that the item was expected to ship in 2-3 days, and had to later amend/ extend that ETA upon advice from Scosche.
3) It is impossible to upgrade an out-of-stock item to Next day shipping when it is out of stock.
4) Folks rely upon CellularAccessory.com to do as promised, the primary reason our customer satisfaction has elevated us to Yahoo #1 customer service Rated by Yahoo Store for over 8 years running.”
posted Jul-04-2010 “We incorrectly processed this back order. Instead of shipping the in-stock items and leaving just the one back-ordered item open, we mistakenly held the entire order. We refunded the entire shipping fee since we did not meet our stated on-time shipping date for the 2 items that were in-stock. All 3 items have now shipped together...And again we apologize to this customer for the error. ”
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![Share](javascript:share_rating({"review_body":"Ordered a spare battery charger on Sunday, Jul.25th and shipped with UPS ground, which means it should be here within 1-5 days. It is now Thursday Jul.29th and, I still haven\u0027t even recieved a tracking e-mail!! If my package isn\u0027t here by tomorrow i will NEVER use this store again.","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/590921#comment590921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"coryb90","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"*** UPDATE - 7\/1\/2010 ***<br>The vendor reply to this rating is correct in that I do not want them to replace the mercandise, However, they say I have been issued a refund and that is NOT true, yet. I still hold out hope that they will do the right thing. My crdit card company is pursuing it with them.<br>*** END OF UPDATE ***<br><br><br>I ordered a battery and cover for my cellphone on 6\/29 and received a confirmation from them that same day. No problem so far.<br><br>I received an email the next day, 6\/30, saying the order had shipped, but with no tracking info. No response to my email asking for tracking info. Thought I\u0027d wait to see how it went. <br><br>On 7\/14, 2 weeks later, I received another email saying the order had shipped, again! This time it had UPS tracking info. The UPS tracking site showed it as a valid tracking number but only had billing information, no tracking.<br><br>OK so it\u0027s now 7\/27 and the UPS tracking website still shows that the merchandise has never reached UPS, it\u0027s still in a \u0027billing information received\u0027 staus. The company has not responded to any of my emails, has not cancelled the order as I requested and has not even acknowledged that there is a problem. <br><br>Be wary of this company, they seem to have many good reviews, but when they blow it, they are almost impossible to deal with. <br><br>I still don\u0027t have my money back or the merchandise I ordered a month ago!","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/589867#comment589867","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"pasteve","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BAD SERVICE, INACCURATE WEBSITE - AVOID THIS COMPANY! THEY DON\u0027T HAVE A CLUE!<br><br>I ordered an iPhone \/ iPad cable (listed as in stock) from\u00a0cellularaccessory.com and paid for ground shipping. \u00a0I received an order confirmation, but no shipping confirmation or tracking number. \u00a0They did, however, charge my card immediately.\u00a0<br><br>I called them 4 days later to ask for a tracking number. \u00a0I was told that it shipped on day 2, but they didn\u0027t have a tracking number from their shipper (they obviously don\u0027t have any products, they just order from someone else). The guy said he would call or email with a tracking number. \u00a0I never heard back. \u00a0<br><br>I called on day 7 to ask for the tracking number. \u00a0I was told the same thing - it had shipped on day 2, and he would get me a tracking number. \u00a0Again, I never heard back. \u00a0<br><br>I called on day 8 to ask again for a tracking number. \u00a0I was then told the product was on backorder, and had not shipped. \u00a0Maybe tomorrow. \u00a0I was obviously annoyed, but he wanted me to feel sympathy for him somehow (for being in that situation).<br><br>I asked for an upgrade to next-day shipping, as I would not have ordered it if I knew it was backordered. He just offered to let me cancel my order. \u00a0No apologies, no offers to refund shipping - nothing.<br><br>As I was writing this review, I received an email from them saying my order had shipped. It hadn\u0027t. The details page said it would ship in 2-3 days. Then, at the top, it said my order had been canceled. <br><br>Terrible service! \u00a0The company is clueless and\/or incompetent and you can\u0027t trust what their website says.\u00a0 They obviously don\u0027t care about customer satisfaction.<br><br><br>UPDATE: This company continues to act in a manner lacking honesty and integrity in regards to this order. Since I posted this review, CellularAccessory.com challenged my review with ResellerRatings.com on the basis that this was a \u0022pricing error.\u0022 Once I provided documented proof that that claim was bogus (it had nothing to do with price), the challenge was rejected or withdrawn.<br><br>In regard to CellularAccessory.com\u0027s response:<br>1) They NEVER said (or apparently knew) that the cable was backordered, out of stock, or not available for shipping when I ordered or until the time I canceled (or I would not have ordered). My order confirmation never said it. Their website never said it. Their customer reps insisted up until the day I canceled that it had shipped on day 2 (June 22).<br><br>2) False! The ONLY email that said the cable was backordered was the \u0022shipping confirmation\u0022 I received AFTER I canceled my order. I received no emails from them between my order confirmation and \u0022shipping confirmation\u0022 after I canceled. I called three business days in a row and was definitively told each time that it had shipped on day 2 (June 22). Only on the third call, while I waited for the rep to get me a tracking number, did he discover and tell me that it was backordered. They apparently didn\u0027t know it was backordered until then.<br><br>3) Bottom line is customer service made no effort to redeem their mistakes or keep me as a customer.<br><br>4) Can\u0027t trust this company. Shop there at your own risk. Their site, emails, and reps were misleading to me, and clearly their inventory, fulfillment, and tracking system is messed up. I would have liked to have given my review to the Yahoo! Customer Service rating they reference, but I couldn\u0027t find any way to do so or see what their rating really is (and I dug around Yahoo! Stores\/Shopping for some time and never found them). So, I couldn\u0027t verify that claim. I doubt it, and it certainly didn\u0027t hold water with me.","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/582522#comment582522","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"jeffwiley","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for three cell phone covers to be shipped via UPS ground. Two days later the shipping confirmation came - without a tracking number. A week later I called to find out that my order hadn\u0027t shipped yet. I was told it would ship that day and they would waive shipping charges. Still waiting for the order. Had to call 3 more times for a tracking number. The tracking number shows that it was shipped yesterday but no hint to when I can expect the shipment. I would say the prices are great, the people helpful, for the most part, but boy their order fulfilment and tracking system is seriously screwed up. I would only use them again if I absolutely didn\u0027t care about when the item will arrive. ","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/581631#comment581631","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"bjmueller","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a wall charger for an older samsung phone. The item came in a week with standard usps shipping. The charger was new and \u0022samsung\u0022 brand; which was good considering I order one from another website and they sent the wrong one. The shipping was as much as the product $10. Great deal. I would order from them again!","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/566014#comment566014","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"ShatterdSouL","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Item arrived quickly & exactly as described. Would buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/565679#comment565679","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"samyadams","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service at CellularAccessory went way beyond what I would normally expect. I ordered a car charger for my LG phone, but when it arrived, the connector didn\u0027t fit. Apparently, the info from LG on the web site was wrong. So CellularAccessory spent a lot of time with LG to track down the correct charger, then sent it to me no charge, and didn\u0027t even ask me to send the first one back to them. Couldn\u0027t ask for better service than that!","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/565488#comment565488","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"rogerclem","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Polite, professional, and PROMPT!! I loved doing business with CA and will again for any of my mobile phone needs! Thank you for making my Internet shopping experience stress free and enjoyable. 5 Stars! *****","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/558663#comment558663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"TheOriGINalGin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have never ordered online before. My service provider helped me find Cellular Accessory. They have a wonderful array of older accessories for those of us to stubborn to give up our old phones for the fancy computer phones. Thank you for thinking about all your customers, not just the technology smart people.","link":"http:\/\/www.resellerratings.com\/store\/CellularAccessory_Inc\/comment\/558526#comment558526","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CellularAccessory_Inc.jpg","store_name":"CellularAccessory.com, Inc.","username":"Kris22","rating":"5"}, "single");){kind=link}
"Would NOT purchase from this company again. Item ordered 7/16 9:58pm. Item cancelled 7/17 6am. They shipped 3 days after order was cancelled - 7/20. Called 7/23 for RMA to return. Received link to purchase additional information instead of RMA. Called again finally received link to apply for RMA on 7/26. Applied for RMA 7/26, did not receive RMA until 8/2. I think they purposely make it difficult so you will give up and not process returns. I also think they delayed responses until my order was outside their 15 day return policy. UPDATE...Received email from terry disputing my account - replied to email with proof of my dispute - email was returned by System Administrator with note "recipient(s) cannot be reached". Emails also being returned unable to contact Dylan Re RMA. No answer at phone number. There response is untrue - Just look at the history of complaints and the details I have provided. "