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  • Cello Mobile In Cello Mobile International Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Frankfurt Road Suite 101
    • Contact: sales@cellomobile.com
    • Phone: 212.444.9079
    • Customer Support: 212.444.9079
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.81/10 7.81/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.53/10 9.53/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

367 Customer Reviews

Rating 10/10
5/5
2016-06-16

Outstanding Phone Service While Traveling

"This was the first time I'd ordered and taken a phone to Europe. After looking online and reading reviews (like this one), I went with Cello Mobile and I'm not sorry. From the beginning, they handled my order professionally. Within a day, they confirmed my order by email. Then, about a month before I left, they emailed the UK number and my NY number. I suggest you buy the NY number so friends in the States can text you easily.
While still at home, I was able to add a couple apps that I needed, which was nice.
When we arrived in the countries I had selected, the phone worked flawlessly, with great reception. I was sent a Samsung Galaxy 4 LTE. Since I own a Galaxy 4, I was very familiar with it. There was only one occasion where we didn't have any reception, but that was the location and not the phone.
When I arrived home, I put the phone in a box, put on the pre-purchased address labe and mailed it. My $100 deposit was returned within two days of their receiving the phone.
I highly recommend Cello Mobile for your rental if going to Europe.
"


Rating 10/10
5/5
2016-06-03

Superb international internet service

"I was great having my Cell O Mobile hotspot on my recent European trip. Having internet on trains as well as in hotels where the local internet was shooddy was a great benefit. On previous trips I had no hotspot with me and so often the hotel internet had let me down. This is why I shopped around and found Cell O Mobile had the best offer. They delivered the product to my home way in advance of my trip. I purchased the return ;label for $10.00, a big plus, since it made it easy to return it after completing the trip. My $100.00 deposit was returned to me immediately after I returned the hotspot. ADVICE TO USERS: Make sure you follow Cell O mobile's instructions to wait 5 minutes after turning on the hotspot before you turn on your laptop. The hotspot needs time to roam for a signal. Once it latches on to a carrier you are good to go. If you are staying put as in a hotel, let it go to sleep mode and when you turn it back on the internet will be there. However, if you are "on the go" (ie; train, car, etc. every so often the hotspot will need to find another signal Be patient when this happens. The hotspot will find service in short time. Cello O Mobile is a reputable company whose product lives up to their description. I will ALWAYS travel to Europe with one of their hotspots. KUDOS!!!!!
"


Rating 8/10
4/5
2016-04-01

Satisfied Canadian Customer

"The Cello Mobile has been a very useful service for us. Travelling to Europe the phone allows us to keep in touch with family back home in Canada and also for communicating with persons we booked accommodations with etc. We also use it for travelling to the US as well, very handy for sure."

This review was modified by maclachc on April 01 2016 08:42:15 AM

Rating 10/10
5/5
2016-03-22

So Helpful

"Visit Italy and got the International SIM Card. I received great service and I was able to keep in touch with my family while using my own phone"

This review was modified by kismac on March 22 2016 07:19:25 PM

Rating 10/10
5/5
2016-01-28

Great service!

"My experience renting a mobile wifi unit from Cello Mobile was excellent. Communication and information throughout was always friendly and helpful and when it looked like the unit might not make it to me before my trip, they kindly shipped another next-day air.

The unit worked perfectly wherever we went...we used it for basic communications, emails, etc. but it really came in handy using my iphone as a map..the battery can run rather quickly, so do remember to charge it at night. I kept it on me wherever we went, so I always had wifi.
"


Rating 10/10
5/5
2016-01-26

Middle-of-nowhere accessibility

"I rented a mifi for use in rural northern Ghana for 2 weeks of site visits to extremely remote villages - fully expecting to have very limited coverage, and figuring that ANY coverage would be better than what I had experienced before using dongles or my Ghanaian SIM card. I was stunned to find the mifi worked everywhere I went. Look at a map - from Gambaga to Wa, northern Ghana, and everywhere in between. I could face time with my husband and kids, I could stay in touch with colleagues at home. I swear I am not getting paid to say this: this mifi changed my trip. :-) "

This review was modified by camoyer on January 26 2016 01:40:18 PM

Rating 10/10
5/5
2016-01-19

Stay in touch while in India

"I used my Cello Mobile personal Wifi unit while traveling with a student group in India. We had no connection or usage issues in Tamil Nadu, Gujarat and Delhi. The unit provided an effective means of contacting our India colleagues in various locations and staying in touch back home in USA. Good value for money."

This review was modified by Jpcindia on January 19 2016 07:19:46 AM

Rating 10/10
5/5
2016-01-15

"I traveled to Iceland for 1 week in January and since I would be doing a lot of driving and wanted a phone to use in case of emergencies only. I chose to try cello because of the good review. Phone arrive in a timely fashion with instructions on use. They even provided a converter so I could plug it into a European outlet. I did not use the phone at all on my trip so I can not speak to how well it worked. Every time I checked it though, we had excellent reception."


Rating 10/10
5/5
2016-01-14

Best international wifi

"Once we arrived the cello mobile worked perfectly. I was very impressed and actually referred your company to several people who were having problems with the hotel wifi which is always a problem with weak connection. Now whenever and wherever I go I am going to order cello mobile.
Thanks and a great product.
"

This review was modified by EricJF on January 14 2016 10:22:10 AM

Rating 10/10
5/5
2016-01-04

"The MiFi hotspot provided for my New Zealand trip was an LTE Samsung Galaxy S4 mini. It was so easy to use and it worked flawlessly everywhere cell service was available. There is no cell service in Fiordland National Park so you'd have to have a satphone there anyway.
This thing was awesome! Shipping was fast and easy. Customer service was exceptional.


"

This review was modified by plunkit on January 04 2016 08:17:41 AM

Rating 10/10
5/5
2015-12-18

"I have used my wifi Hot spot in China and Hong kong; during the trip I was connected and able to use internet with no problems.

This was a cost effective alternative to my cellular carrier rates, I completely recommend the product to any traveler going to China and Hong Kong.

One more thing the reservation process was very easy.
"


Rating 10/10
5/5
2015-12-17

"Excellent service overall!!!"

This review was modified by elysp on December 17 2015 11:29:15 AM

Rating 10/10
5/5
2015-12-15

"Customer Service is FANTASTIC!!! I was having problems placing an order online and went to 'chat'. Pia was wonderful; took care of processing my order....I've been using Cello Mobile for 2 years and not one complaint!"

This review was modified by Geeberz on December 15 2015 07:01:19 AM

Rating 10/10
5/5
2015-12-09

"I travel to Japan every year to visit friends and family and have tried a number of rental services. I found Cello mobile not only the most economical, but also most convenient. Getting the phone before I left for Japan helped and saved time on the other end. Also, when I thought I had lost my phone I got very quick and helpful customer service via email"

This review was modified by davidwein2001 on December 09 2015 10:04:41 AM

Rating 10/10
5/5
2015-12-07

"Love it! First time use was in France, bit of battery drainage the first couple days since we had 3 phones, a Kindle & a laptop connected but learned to work around it. Very helpful when driving from Paris to Mt St Michael. Second time was in Paris on "the" Friday 13th, and it was reassuring to be able to call to the States and let family know verbally let that we were okay, as well as having a Wi-Fi connection where ever we went so they could contact us. Renting again for a trip to Japan since the past 2 rentals have been so easy."

This review was modified by villard84 on December 07 2015 10:36:30 AM

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