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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Cello Mobile In Cello Mobile International Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Frankfurt Road Suite 101
    • Contact: sales@cellomobile.com
    • Phone: 212.444.9079
    • Customer Support: 212.444.9079
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.00/10 8.00/10
    Chance of future purchase: Rating 9.07/10 9.07/10
    Shipping & packaging: Rating 9.26/10 9.26/10
    Customer service: Rating 9.29/10 9.29/10
    Return/Replacement policy: Rating 9.17/10 9.17/10

What is this?

268 Customer Reviews

Rating 10/10
5/5
modified review posted

"Place the order by phone. that was so kind and offering the best prices available in the best service. I feel trust in the company. "


Rating 10/10
5/5
modified review posted

"The representative was very nice and answered all of my questions. He reduced my anxiety about renting my phone for my Italy travels. Will definitely use the service again."


Rating 10/10
5/5
modified review posted

"We used Cello Mobile while on our recent trip to Mexico we were very happy with how quickly we received the phone and how easy they made it to return it the customer service was great and so was our coverage"


Rating 10/10
5/5
modified review posted

"The MiFi worked great on my trip. The only problem was that the battery died very quickly. Other than that, it was perfection, even in very small remote towns. "

modified review Rep reply posted Feb-19-2015

travelpro, Cello Mobile Internationa rep has responded

“Dear Customer,

Thanks for the great review. We truly appreciate you as a customer.

Batteries on the Mifi can drain quickly depending on network condition, speed and many other factors, that is why we include an extended battery pack, which gives you some extra juice when needed.

Cheers,

Robin
Customer Support Supervisor”


Rating 2/10
1/5
modified review posted

"Very disappointed with Cello Mobile phone. While it arrived quickly the phone did not operate as promised in the Virgin Islands for the initial four days, then worked sporadically thereafter (which had nothing to do with coverage)."

modified review Rep reply posted Feb-19-2015

travelpro, Cello Mobile Internationa rep has responded

“Dear Customer,

I'm so sorry about the issues you experienced while traveling in the British Virgin Islands.

I looked into your account, and see only one call attempt, and that call was made to a local number, however you didn't dial correctly. You were supposed to dial +1284-xxxxxxx. Instead of 284-xxxxxxxx.

I also see that you did send and receive numerous SMS messages to/from the USA while in BVI, which obviously worked fine for you.

I hope this clarifies it.

Cheers,

Robin
Customer Support Supervisor”


Rating 10/10
5/5
modified review posted

"I planned to travel to China alone and was concerned about not having a phone with me at all times. My personal cell phone would not have coverage in China. I used the Cell Mobile and was extremely satisfied! Not only could I call home but I was able to make reservations in China. Thank You Cell Mobile! "


Rating 10/10
5/5
modified review posted

"Intelligent sales people in the communication industry!"


Rating 10/10
5/5
modified review posted

"I recently traveled to Costa Rica and needed a cell phone to keep in touch with my family, as my own personal cell phone did not get coverage there. I was very happy with the phone I received, and the reception was perfect. I was able to call and text my children while I was gone, which was a great relief to me! The rental and return process was easy and the rates were very reasonable. I will definitely use CelloMobile the next time I travel outside of the US. "


Rating 10/10
5/5
modified review posted

"Cello provided excellent service. All options were clearly defined, and I completed order in less than 20 minutes. Rates are the most reasonable that I found."


Rating 10/10
5/5
modified review posted

"I recently traveled to Israel and rented the mifi to take with me. I loved it. It worked just as you said it would and there were no extra fees to contend with. All over Israel, I was able to connect, I have already recommended your services to others whom I know are traveling internationally next year."


Rating 10/10
5/5
modified review posted

"I can't say enough for Cello Mobile. I needed a phone at the last minute for a trip to Cuba. One 10 minute phone call was all it took, and I had my phone in hand the next morning. It worked perfectly, and they even provide a return slip. I will definitely use them again. "


Rating 10/10
5/5
modified review posted

"My wife and I will be living in Paris for 11 weeks and wanted dependable cell phones and great service along the way. We believe we have them both from Cello Mobile. Although we do not depart for another month we have had extensive interaction with the sales and support staff at Cello Mobile and each time have come away very satisfied. The web page is easy to use as well and the "live chat" feature is very useful."


Rating 10/10
5/5
modified review posted

"We rented a phone from Cello Mobile for our trip to Israel. It worked perfectly and we did not have any trouble making or receiving calls. I recommend using Cello Mobile for your cell phone needs. "


Rating 10/10
5/5
modified review posted

"I purchased International Data Service couple of days ago. Connection speed was really good and am satisfied with that.
The service quality was really amazing and highly recommend for travel time.
"


Rating 10/10
5/5
modified review posted

"We have used Cello Mobile on our last few trips and would no longer travel without it. The have come to depend on our tablet and smart phones for finding places to go and getting directions on getting there. This MiFi had great coverage and was very reliable. Countries we visited this year were: France, Italy, Switzerland, South Africa. No problems at all."


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Cello Mobile International is a merchant member
Cello Mobile International participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,853 merchant members.