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Full Rating Profile
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    • Address: 8 Frankfurt Road Suite 101
    • Contact: sales@cellomobile.com
    • Phone: 212.444.9079
    • Customer Support: 212.444.9079
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.43/10 7.43/10
    Chance of future purchase: Rating 9.00/10 9.00/10
    Shipping & packaging: Rating 8.86/10 8.86/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 9.32/10 9.32/10

What is this?

223 Customer Reviews

Rating 10/10
5/5
modified review posted

"Wow wow wow. I can not sing enough praises for what Cello Mobile has to offer. Not only did I not have any issues when traveling, but their customer support staff are so nice and caring.

I would give them a six star rating if available.
"


Rating 10/10
5/5
modified review posted

"I traveled to Hungary and Poland with the Cello Mobile international SIM card and I had service all over the place. Data worked fine with fast speeds."


Rating 10/10
5/5
modified review posted

"We got a SIM card for one month to use in Israel. It worked great and the price was better than expected. The sales and customer service reps were very helpful over the phone, and I have already recommended this provider to others. We hope to deal with them again."


Rating 10/10
5/5
modified review posted

"My experience with Cellomobile has been awesome. Last year I was going to Greece for the first time alone. Needless to say, as an older person, I was a bit nervous. I knew I needed a phone that would work for me to contact my english speaking cousin once I arrived. The Cellomobile rep. (Faigy) told me that the phone I chose would not work in the US but once I arrived in Europe, all would be fine and it was. The instructions are very easy to understand and was surprised to find that they even had an instructions phone number just in case I needed it. This is a simple phone to use and was very happy with the rates.... I was in the mountains of Greece and had no problem with reception calling the US. So I am now on my way back to Greece and contacted the office just to verify that all was in order. Spoke with the customer service rep, Faigy whom I spoke with last year. She is always very professional, helpful and VERY patient with all my questions. I do not normally write reviews, but felt it was necessary to let you know that you should not hesitate to work with this company, because I am a very happy customer..Thank You Cellomobile for making this experience a good one."


Rating 10/10
5/5
modified review posted

"Using a rental phone made my 12 day trip to Germany and Belgium worry free as I could keep in touch with my family in the states - my personal cell phone was not GSM capable for Europe, and to upgrade was too expensive - this was a great and simple solution - Cello Mobile made the whole process very easy, took care of everything and at a surprisingly inexpensive cost - I got the phone quickly with good instructions for using it - and I had great peace of mind during my travels in Europe!!! Thanks!!! "


Rating 10/10
5/5
modified review posted

"Hello. After searching the internet for a company to rent a phone in the UK, Cello Mobile International had the best rates, the best customer service, and the most prompt answering of all my questions.

Very happy with my choiceQ
"


Rating 2/10
1/5
modified review posted

"I am very dissatisfied with phone and company"

modified review Rep reply posted Aug-20-2014

travelpro, Cello Mobile Internationa rep has responded

“Hi Anita,

I am very sorry that we didn't meet your expectations. However you were already advised by one of our customer service reps. that the reason why some calls in the beginning of your trip were not going through is because you didn't follow the correct dialing rules. You dialed 011 on the Cello Mobile phone while in Europe, which will never work. 011 works only in the USA and Canada to call Europe. You must dial + or 00 before the 1-xxx-xxx-xxxx phone number for your calls to go through. This is why all your calls once dialed correctly did go through.

I am sorry again, and I hope you'll give us another chance.

Cheers,

Robin
Customer Support Supervisor”


Rating 10/10
5/5
modified review posted

"This was so easy. I ordered the phone several days before my trip to the UK. The phone showed up and was ready to go. Everything worked and I didn't have to go searching for a place to rent a phone in London. I'll get a phone from Cello Mobile anytime I travel overseas."


Rating 8/10
4/5
modified review posted

"Just returned from France, the phone was handy all the calls received and used the phone without any problem. For added benefit its a bonus to add a local number where you live so No charge for you or the caller. will use again for my travels overseas."


Rating 10/10
5/5
modified review posted

"Wow....what a pleasure. After speaking to an AT&T agent who gave me the run around, it was so easy to order this and it will be less expensive than their plan. Will be switching to Verizon when I get back to NYC from Italy."


Rating 10/10
5/5
modified review posted

"We have used Cello Mobile International to rent a telephone for a number of years. We've never had any problems, their customer service is terrific, and their service great. We will be using them again this year for our annual trip to the UK. Highly recommended."


Rating 10/10
5/5
modified review posted

"Great peace of mind when traveling out of the US to be able and contact family - at a VERY reasonable price!

Very easy to use and had no issues whatsoever.

Would definitely use again and highly recommend.
"


Rating 10/10
5/5
modified review posted

"I got the phone in one day (should have ordered it earlier) and it worked great for my US business and personal calls that I had to make while in Nova Scotia. I ordered some extra minutes while away and that was a fast process."


Rating 8/10
4/5
modified review posted

"Ordered the cello mobile a month before intended trip to Europe. Sounds good so far in terms of convenience and price.
Less cumbersome than buying an unlocked phone or using carrier plan. Global communications is their business.

Cannot give 5 stars yet since have not used the service.
But so far the 4 stars seems appropriate.
"


Rating 10/10
5/5
modified review posted

"I researches several web sites for mobile phone usage, SIM cards, mobile phone rentals. However, I kept coming back to Cello Mobile. The reviews, & testimonials were good, and from major companies that use them for business. Once I finally made the call, and asked my many questions, which were answered, and I actually was relieved of my many concerns. the Customer Service Rep, was polite, helpful, and even gave me a discount. I haven't received the rental cell phone yet, but I will post a useage review, when I return from our trip in September."


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