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"I ordered a Dell XPS 8300 desktop computer from CedarPC online on December 6th, and was initially impressed by the price, and the speed at which it was shipped out. I regularly purchase (3-4 PCs per year for personal and business) Dell laptops and desktops from their Outlet site, some of which are classified as Refurbished, others which are Scratch and Dent. Based on the information provided by CedarPC (Item Condition: Dell Certified Refurbished in Retail Box, and Condition Grade: A), as well as the high-resolution photos, I was certain that the pc ordered was going to be refurbished and in “like new” condition. In fact, the high resolution photo provided by CedarPC shows a perfect Dell XPS 8300 with protective plastic on the front bezel.When the computer arrived via UPS, the box was in perfect condition, and it was still factory sealed from Dell. As a result, I was surprised to see scratches and blemishes on the computer, including the front bezel which had no protective plastic wrapping. The computer was meant to be a Christmas gift, and while I was willing to accept a few minor blemishes, there were at least two deep cuts – one in the top plastic bezel, and another that went through the paint down to the metal on the side panel.Shortly after opening the package I called the Chantilly store, where I was immediately put on hold for 25 minutes and hung up on. I tried calling back but there was no answer, the phone just rang and rang.I knew that customers could submit an RMA request online, but my purpose in calling was to see what could be done about an exchange, or what suggestions CedarPC might have.My biggest concern was that there was a limited supply of these computers – only 6 left after my initial order. I called CedarPC twice on the next business day but got no answer. Called twice more on the next day, again with no answer either time.The following day I finally spoke to a representative, Chi Nguyen, who asked me to send photos of the scratches on the PC, which I did. I also discussed with him the fact I was concerned about the limited quantities, and that by the time the computer was returned for exchange, there might not be any units left to exchange with. When I sent the photos, I asked that Chi to set aside one of those units still available, open the box to inspect the item, and use that one for the exchange.The photos were reviewed by Chi, and the RMA was approved. I sent the PC out the next day, it arrived at CedarPC two days later. I called for an update on the afternoon of the following day and was told that the RMA has not been processed yet - okay. I finally received a response regarding the RMA five days later, when Chi sent an email outlining their “Grading” policy, stating that "all computers have scratches", and notified me that a refund would be issued as all units were now gone... big surprise.I was charged for shipping both ways, but not a restocking fee. So I only paid $63 for a big headache and no item in the end - a pretty good deal. I asked if there was a manager I could talk to about my complaints and was given an email address for Tea Doan. I sent her a detailed email explaining the situation and my concerns - no response. Thanks CedarPC!"
"I ordered a T-Mobile Hotspot from them at significantly below market costs (about 33% off) and less than half of retail. There was a problem with the first unit they sent but they gave me an RMA and replaced it with a good one."
"Hemmmm, careful here - CEDAR PC sold me a used item without describing the item as used.I purchased a NEW router from them in May 2012 - it arrived opened, scratched and not factory default for accessing the router settings. It was obviously a used router, demo or customer return but it was not described as such on their web listing. Luckily I paid via paypal and paypal is very good at supporting customers who don't get what they paid for. After a short run around with CEDAR PC (where they argued about the sale terms) they agreed to refund my money if I returned the item. I'm returning the item and will continue to escalate with paypal if they don't refund my money."
"I have bought 6 computers from them and I have been VERY please with the price and condition of the machines I purchased. I have not had a problem other than one machine having a hard drive fail. But hard drives are like tires. They fail and it is to be expected now and again. I returned one item and again had no issues.If you have a problem with purchasing used equipment that is by definition more prone to failure than new equipment, and not warrantied for more than 30 days, then don't buy used equipment. Period. It is a crap shoot. Be prepared to take a hit every once in a while. "
"CedarPC sold us a bad UPS on 12/15/11 and then refused to accept a return - avoid this comapny at all costs."
"~From A Reluctant Customer~When I buy something, I spend a TON of time researching on the internet. I do this for two reasons- 1. I've been burned in the past and 2. I don't have much of a life. CedarPC had a very specific model of netbook I was looking for because I wanted to have long battery life while I edited my manuscripts. They had this netbook at WAY below what other people were charging so I was like,"Hmmm I probably will pay them and it will never come and I'll complain about it to all my friends for a week and then they will all be like STFU and abandon me." I have trust issues. I wanted this netbook so bad that I decided to take the risk. I placed the order last week. I got the netbook in 3 days in like new condition. I mean, I couldn't believe it. I thought that it would be a visibly pre-owned certified refurbished netbook. This thing looks brand new. Some ungreatful spoiled tween must have owned it before me because there are zero signs of wear. Honestly, the whole transaction was great. I'm going to need a spare battery so I'm going to check CedarPC to see if they have them. They've won a customer in me. ~t. james reagan."
"I purchased a desktop from them as a Christmas gift. They sent it and it arrived 2 days before. We set it up, turned it on, and the windows screen would not start up. We turned it off, waited a few minutes, turned it on again, no windows. We turned it off a third time, when we turned it back on we hit F10 so that we could restore it to factory settings. When that came up, we ran it through the steps. When that was done, it went to the windows start page, however, we got no new user setup. We turned it off for the day thinking that it had corrected itself. The next morning, we turned it back on only to get a black screen. We turned it off, turned it back on. I finally contacted CedarPC and requested a replacement. The approved my RMA request. I sent it back, they sent me a replacement. When the replacement got here, it did the exact same thing as the first machine. I didn't have any more patience with this, so I asked for a return shipping label, and a refund. My second RMA was approved, I sent the second machine back. I did get a refund, however they deducted the 15% as a restocking fee saying that there was nothing wrong with the item. This is a huge scam on their part, sending machines that don't work and making money by charging a restocking fee....$45 a pop! HIGHLY RECOMMEND NOT BUYING FROM THEM."
"I found a good price on a pc part so I thought I'd give Cedar PC a chance. I also told a friend of mine about the good price I got, so he also took a look around there and bought a different item. We both had our orders cancelled. My advice would be, if their inventory says they only have a few of something left, assume they have none. They did send out the cancellation notice within 24 hours, which I did appreciate, but I won't be returning to cedarpc.com and I definitely won't be recommending them to any more friends. "
"I bought a netbook from cedarpc, They offered nice customer service, solved the problem much easier, They do care about customer, nice price ,nice customer service, will buy something from they again , now happy with this deal !"
"Bought a used iMac. When I received the box, it was missing the keyboard and mouse. I eMailed Cedarpc and requested additional parts. Received an eMail back stating that the product comes without both. When I told them I have screen shot of item listing that the keyboard and mouse were included they wrote me back and said I could return the full pc for another but I would be charged 15% restocking fee and another $52 shipping. Stay away."
"I recently purchased an Iomega 1TB Prestige Desktop HDD from CedarPC. The shipping was very quick from VA to CA, but when I received the product the box was already open. There was a sticky note on the box that said "New Open Box", not sure what that means. It looked like the hard drive was previously handled. I tried connecting the hard drive to my laptop but it was unable to be detected. I used the manufacturer's website and followed through all of the troubleshooting steps. Still, the hard drive did not work and I narrowed it down to the hard drive being defective. The USB port on the hard drive was also slightly indented, as if it was not designed correctly. I contacted the Chantilly office, where I spoke to a CSR who could not help me with my exchange/return at all. Told me to fill out an RMA, and that was the only advice he could give me. I paid $11 for shipping and handling, and read on the website that I will most likely have to pay return shipping and handling. I am not very happy with the service thus far with CedarPC.Update - I will not receive a refund on shipping or my return shipping. I spent $23 to receive a defective item and return it, and I will not be compensated for that money. I would highly recommend shopping somewhere else, such as tigerdirect.com."
"I shopped at a couple of traditional brick and mortar stores first to compare and find the right product. Then, when I knew what I wanted and searched Google shopping for the best price. Cedar PC was the first functioning site with the best price (about $70 savings over office max and staples even after shipping.) The item was described as brand new in original packaging and it arrived in a reasonable amount of time in the exact condition stated. The HP laser printer works great and I have all of the comforts that come from a genuine HP one year factory warranty. Thank you cedar pc."
"I bought refurbished laptop in a hurry because the one I got had died while I was traveling. The price was very cheap and I am overall happy with it. "
"I would never have gone there if I read these reviews before head over there. It did cost me about 10$ for nothing in about 40 mins. They said that it costs them to put back an open box, old item on the shelf when customers return products. "
"Bought a refurbished HP nc6400 on 1/14/2011. Arrived as specified and in stated condition. Great laptop for the price. Would recommend."
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