Computer Hardware & Software
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"CedarPC sold us a bad UPS on 12/15/11 and then refused to accept a return - avoid this comapny at all costs."
"~From A Reluctant Customer~When I buy something, I spend a TON of time researching on the internet. I do this for two reasons- 1. I've been burned in the past and 2. I don't have much of a life. CedarPC had a very specific model of netbook I was looking for because I wanted to have long battery life while I edited my manuscripts. They had this netbook at WAY below what other people were charging so I was like,"Hmmm I probably will pay them and it will never come and I'll complain about it to all my friends for a week and then they will all be like STFU and abandon me." I have trust issues. I wanted this netbook so bad that I decided to take the risk. I placed the order last week. I got the netbook in 3 days in like new condition. I mean, I couldn't believe it. I thought that it would be a visibly pre-owned certified refurbished netbook. This thing looks brand new. Some ungreatful spoiled tween must have owned it before me because there are zero signs of wear. Honestly, the whole transaction was great. I'm going to need a spare battery so I'm going to check CedarPC to see if they have them. They've won a customer in me. ~t. james reagan."
"I purchased a desktop from them as a Christmas gift. They sent it and it arrived 2 days before. We set it up, turned it on, and the windows screen would not start up. We turned it off, waited a few minutes, turned it on again, no windows. We turned it off a third time, when we turned it back on we hit F10 so that we could restore it to factory settings. When that came up, we ran it through the steps. When that was done, it went to the windows start page, however, we got no new user setup. We turned it off for the day thinking that it had corrected itself. The next morning, we turned it back on only to get a black screen. We turned it off, turned it back on. I finally contacted CedarPC and requested a replacement. The approved my RMA request. I sent it back, they sent me a replacement. When the replacement got here, it did the exact same thing as the first machine. I didn't have any more patience with this, so I asked for a return shipping label, and a refund. My second RMA was approved, I sent the second machine back. I did get a refund, however they deducted the 15% as a restocking fee saying that there was nothing wrong with the item. This is a huge scam on their part, sending machines that don't work and making money by charging a restocking fee....$45 a pop! HIGHLY RECOMMEND NOT BUYING FROM THEM."
"I found a good price on a pc part so I thought I'd give Cedar PC a chance. I also told a friend of mine about the good price I got, so he also took a look around there and bought a different item. We both had our orders cancelled. My advice would be, if their inventory says they only have a few of something left, assume they have none. They did send out the cancellation notice within 24 hours, which I did appreciate, but I won't be returning to cedarpc.com and I definitely won't be recommending them to any more friends. "
"I bought a netbook from cedarpc, They offered nice customer service, solved the problem much easier, They do care about customer, nice price ,nice customer service, will buy something from they again , now happy with this deal !"
"Bought a used iMac. When I received the box, it was missing the keyboard and mouse. I eMailed Cedarpc and requested additional parts. Received an eMail back stating that the product comes without both. When I told them I have screen shot of item listing that the keyboard and mouse were included they wrote me back and said I could return the full pc for another but I would be charged 15% restocking fee and another $52 shipping. Stay away."
"I recently purchased an Iomega 1TB Prestige Desktop HDD from CedarPC. The shipping was very quick from VA to CA, but when I received the product the box was already open. There was a sticky note on the box that said "New Open Box", not sure what that means. It looked like the hard drive was previously handled. I tried connecting the hard drive to my laptop but it was unable to be detected. I used the manufacturer's website and followed through all of the troubleshooting steps. Still, the hard drive did not work and I narrowed it down to the hard drive being defective. The USB port on the hard drive was also slightly indented, as if it was not designed correctly. I contacted the Chantilly office, where I spoke to a CSR who could not help me with my exchange/return at all. Told me to fill out an RMA, and that was the only advice he could give me. I paid $11 for shipping and handling, and read on the website that I will most likely have to pay return shipping and handling. I am not very happy with the service thus far with CedarPC.Update - I will not receive a refund on shipping or my return shipping. I spent $23 to receive a defective item and return it, and I will not be compensated for that money. I would highly recommend shopping somewhere else, such as tigerdirect.com."
"I shopped at a couple of traditional brick and mortar stores first to compare and find the right product. Then, when I knew what I wanted and searched Google shopping for the best price. Cedar PC was the first functioning site with the best price (about $70 savings over office max and staples even after shipping.) The item was described as brand new in original packaging and it arrived in a reasonable amount of time in the exact condition stated. The HP laser printer works great and I have all of the comforts that come from a genuine HP one year factory warranty. Thank you cedar pc."
"I bought refurbished laptop in a hurry because the one I got had died while I was traveling. The price was very cheap and I am overall happy with it. "
"I would never have gone there if I read these reviews before head over there. It did cost me about 10$ for nothing in about 40 mins. They said that it costs them to put back an open box, old item on the shelf when customers return products. "
"Bought a refurbished HP nc6400 on 1/14/2011. Arrived as specified and in stated condition. Great laptop for the price. Would recommend."
"I absolutely love this company. Every computer I've bought in the past three years has been from these guys (though of course the first one I bought has lasted the whole time; the others have all been gifts!) - along with external HDs, flash drives, cases, etc... I've persuaded all of my friends and family - including those perfectly capable of restoring or rebuilding their own computers - to use these guys, and I hear nothing but good things.Obviously, since they're a refurb store, the key is to pay attention to the item descriptions - they'll tell you exactly what you're in for - but they've never been anything but fair and willing to help me out whenever I've needed a hand.Aaron's the best!"
"I was really impressed with CedarPC's prices and shipping. I bought my grandson a Dell Mini with Windows 7 Starter Edtion, a good beginning computer. I purchased it on 11-12-10. Needless to say it was never used until after 01-01-11. On 01-21-11 my grandson connected his mouse because his games were hard to play with the board on the Mini. My grandson is left-handed and changed the setting to left-handed. The computer started asking him for the Windows 7 Starter disk in order to finish the resetting. Mini's do not have disk drives. I called Leonard at the Chantilly store. He said to do an RMA and they will get my computer fixed even though it is beyond the 30 days. Apparently, there is not a recovery or restore partition on the hard drive. That was two days ago. I have just received an email DENYING the RMA. Now the Mini is really useless because it will not boot at all unless we come up with the recovery or restore disks. I realize that this is a software issue, but it is an operating system. Why did CedarPC not make sure there was a partition on the hard drive. Dell will not help us because CedarPC will not tell us the original owner's name. Dell tells us that there is still 65 days left on the original warranty. I encourage everyone, do not buy from CEDARPC. I have better luck buying from individuals. At least they realize that their products were defunct to begin with and get someone to put restore or recovery partitions back on the hard drive. "
"I bought a refurbished laptop hard drive on 1/10/2011. Came as described and works fine.Would buy from again."
"I visited the Chantilly location on 12/19/10 for review of my computer that was not working (invoice #26995). The charged me $89 to tell me the reason it was not working is that a $20 part Cedar PC had sold me a couple of weeks earlier was defective. Quite a scam they have going. Sell a bad part then charge $89 to tell you the part was bad.Added commentary:I am following up to the comment by the Cedar PC rep to my prior review. What this person has stated is simply not true. Not only did I tell them the that I had purchased the parts from them but I also left with them the packaging and the old parts so they could verify that the parts were in fact correct for my computer. "
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