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posted Apr-29-2008 “Customer placed an order on 4/14 with shipping to Puerto Rico. Unfortunately the item he purchased was not able to be shipped to Puerto Rico so the order was canceled and complete refund issued on 4/16.
We try our best to accommodate customers in Canada, UK, and other places such as Puerto Rico and our friend in the Military (APO/FPO). Customers like this guy make it difficult for us to continue to serve these areas that require extra paper work and fulfillment on our end.”
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![Share](javascript:share_rating({"review_body":"I\u0027ve been dealing with casemod quite some time now , in all these months i\u0027ve made numerous orders and they never screw up once , from time to time i did find some item backordered but with just sending an email i\u0027ve got it changed or cancelled with a refund pretty quick , no never-ending-passin to another employee-expensive calls , so overall great service!! <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/377025#comment377025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"JulianB","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well this is my first time purchasing from this site.I will update this review as it progress since i have not received the item yet. I felt the need to say a few things. 1.) if you are looking for a site to order from that responds to your emails where your orders are concerned the i DON\u0027T RECOMMEND this site. I am use to dealing with ordering online and if something goes wrong with the order to be able to call a number or get fast email responses. Not from these guys. I made an order on monday of this week, i ordered 4 memory heatsinks and the aeromaster fan controller, well they got the money from my card very fast but i got and email from them the next day stating the heatsinks from the memory card are no longer in stock. So i kindly asked for a refund of that with shipping since they already charged my account for the money and for them to send the cooler. Now things get interesting, i got no response and when i check my order on their site it still says pending, they got my money already and it still says pending. this was tuesday, and now its thursday and it still says pending, i have emailed them numerous times and only got 1 response saying they will refund the money for the heatsinks but nothing else, nothing about when will my controller ship or anything, and there is no refund pending on my account. I will give them a few more days before i contact my credit card company on this matter. Out of all the years ihave been ordering online this is the WORST expierence i have ever had. Customer service here sucks and i wont be recommending anyone to buy from them. When you are dealing with peoples money you should offer them prompt customer service. I am very uneasy on the fact that i havent received my item or refund but they charged my card already. Now if someone from their site feels the need to comment on this all i have to say is this, YOU SHOULD LEARN TO UPDATE THE ORDER STATIS ON YOUR SITE MORE FREQUENTLY, AND RESPOND TO EMAILS MORE PROMPT.<br><br><br>UPDATE<br><br>Shortly after writing this it seems the order page was updated. Now it shows refunded for what was not in stock and what was in stock as shipped and there is a tracking number. AS i said before it seems the only problem with these guys seem to be the lack of prompt response time with sales and customer service, will give final update when i receive the item.<br><br><br>Update #2 4\/28\/08<br><br>Got the item this morning through usps priority mail. I am just happy to have my item and i got the refund of the item they didnt have in stock. Would i purchase from them again .. probably not. the lack of communication and no number for you to call and reach them does not sit well with me and i wish i had done my research before ordering from them. If you dont care about responses from customer service or updates on your order status then by all means this is the place for you. But if you like to be on top of your order at all times like me this stay away.","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/375798#comment375798","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"daxam","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This the worse store than I have bought and worse costumer service ever ULTRA BAD AND NEVER RESPOND E-MAILS AND TELEPHONE never buy to them!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/374170#comment374170","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"Maxximal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased computer parts for years and have been having problems with dishonest resellers and their scams and rebates! if you think rebates are saving you money i suggest thinking about it a bit more and actually figure it out then you will know that you are being had. anyway... i was looking for a specific psu and a search brought me to CaseMod.com. they had, by far, the best price on the CoolerMaster 850 psu which just happens to be one of the best psus ever made. this price was a full $60 less that a certain egg mail order joint and i didn\u0027t have to waste time for rebates and wait 3 months to get the money... maybe! they just had great price... while there i found a couple of other things i figured, what the hey... ill try them. i figured they were cheap and low quality but $2.99 for a 120mm fan was worth a try. i also got a cpu cooler that was on sale. i was crossing my fingers thinking the prices seem too good to be true. they use FedEx and i got the stuff on the third day even though i placed the order later in the day... fast shipping too?!<br><br>needless to say i have been elated with the stuff i got. the psu i knew was great but i wondered if it was missing things or if it was refurbished or some other bs but it was brand new shiny and wonderful. the fan was not the quietest but it is quieter than my old hard drives! i cant hear the psu or the fan over the hard drives :-) the cpu cooler i got just for experimental stuff i do. it is too much of a pain to use h2o sinks so i will use this instead.<br><br>so lets add it up: they had the best prices on excellent products and got them to me faster than i have ever seen. the only problem was that a keyboard i ordered was backordered and i thought they were in stock but that happens. i just wish they had more stuff... i can guarantee i will buy from them again... in fact they are my preferred reseller for the stuff they have now. i hope they will stay away from the rebate scam and continue to give great products and excellent prices.<br><br>the more we support honest, quality resellers the more long term benefits we will realize. i would rather support ","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/370935#comment370935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"SMesbah","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Browsing the online store was simple and I easily found what I was looking for. Email updates and tracking information were nice and helped me keep up with the order. Shipping took just three days and I had no problems at all. ","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/370322#comment370322","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"batorizer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered (2) dual ccfl tubes. I noticed they are local and is about 30 minute drive! Decided to just order it online to save some hasstle. On the order form, I asked for 1 day shipping. It took 3 days to get to my house. Should\u0027ve just went and pick it up. That is the only down side of this transaction. But overall, product is okay. Nicely package. Too big for the item itself. Would give it about 7 out of 10","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/369920#comment369920","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"rukusent","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst internet experience ever. Always make sure a company lists their phone number on their website. Call that number to make sure there\u0027s a person on the other end.<br><br>First shipment was shipped to Tennessee instead of Michigan! That\u0027s despite me emailing them the day the shipping notice was first sent out. 1 month and 10 days later, I finally have my entire order.<br><br>Horrid customer service response (or should I say LACK of response)<br><br>You\u0027re better off going to FrozenCPU or CrazyPC!","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/369431#comment369431","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"L4ZY","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very impressed... I was leary about how long it would take the items to ship (due to previous comments on resellerratings), but the item shipped the day after purchase & card processing.<br><br>3 days later (!) the items showed up... I was very impressed with the selection and speed of Case-Mod. For reference, I purchased a Scythe Ninja Rev.2 CPU cooler, AC Accelero VGA cooler, and a tube of AC MX-2 thermal compound.<br><br>Based on my experience, I would highly recommend this retailer!","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/366609#comment366609","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"thebadmintonking","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an item on the 2-5-08 that was supposedly in stock, but despite their claims to ship out nearly all orders within 48 hours, it\u0027s now the 8th and it\u0027s still listed as pending. My credit card has already been charged. No response from them to my e-mails two days ago asking them to either ship or immediately cancel and refund. If this takes any longer, I won\u0027t have any other option but to ask my CC company to reverse the charge.<br><br>It\u0027s sad to see a good shop go bad; I had no hassle whatsoever with these guys when I bought an $100+ case from them a couple of years ago.<br><br>Edit [2-11-08] - So the item actually arrived at my house today...but it\u0027s still listed as Pending on their website and still no reply to my e-mail inquiry. I\u0027m changing my rating because it did arrive in an acceptable amount of time, and I don\u0027t like giving out bad ratings unless it\u0027s truly deserved (i.e. no item received period). But they could have avoided a lot of annoyance on the part of their customers (judging from the neg ratings below) if they did a better job of communicating.<br><br>Interestingly, the From address on the package is the manufacturer\u0027s address...not Case-Mod.com\u0027s. I wonder if this was drop-shipped direct from the manufacturer and Case-Mod.com didn\u0027t actually stock it...","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/361388#comment361388","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"lml4q","rating":"4"}, "single");){kind=link}
"The worse company I've ever ordered from. Slow order processing and there's no way to contact them. They do not respond to emails. They don't participate in programs like BBB Online etc. I now understand why. Pay a little extra for good customer service."