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Store InformationStore Info
Full Rating Profile
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    • Address: 268 Bush St. #3744, San Francisco, CA
    • Contact: support@cardpool.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9-5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.64/10 4.64/10
    Chance of future purchase: Rating 2.89/10 2.89/10
    Shipping & packaging: Rating 3.28/10 3.28/10
    Customer service: Rating 1.52/10 1.52/10
    Return/Replacement policy: Rating 1.39/10 1.39/10

103 Customer Reviews

Rating 2/10
modified review posted

"I have done business with Carpool before and had no problem. I think they either get it right or very wrong. I ordered a $50 AMC gift card. I received an invoice for my $50 card with a $35.46 Walmart card. I immediately contacted customer service. They hide behind an e-mail portal. Since the beginning of the issue they have treated me like the problem is mine. Before they would do anything they wanted me to return the card at my expense. After arguing about that they agreed to issue some coupons for credit on future purchases. I have been back and forth with them for about a month. They kept saying they could not do anything until they received the physical gift card despite my pointing out there were many electronic solutions to the problem. I returned the card certified mail and they say it hasn't arrived. My Post Office contacted their Post Office to find that their PO Box gets a huge volume of mail and is frequently over full. In the end I disputed the charge with my credit card company. I just received an e-mail saying they would have refunded my money but can't now because the issue is in dispute. They ALWAYS have a reason why they will not fix the problem. If you wind up with an order problem you are doomed. There are other providers or resale gift cards. Use them."

Rating 2/10
modified review posted

"Run Forest Run
Stay away - Scam
They charged my account and no verification email or phone call occurred. They did not answer my phone call. Still no E-Gift card from Pottery Barn. You messed with the wrong person. Am disputing the charge

11/13/2014 Thursday
Ordered discounted Pottery Barn E-Gift card at 6:39 Pacific Time. Was promised that the E-Gift card would arrive within 24 hours.

11/13/2014 charge was assessed 669.79
11/16/2014 CARDPOOL INC 415-4198787 CA $669.79

AS of 11/17/2016 - Noone has called to "verify" information and still no E-Gift card

I emailed the company (there is no phone number) wondering when the E-Gift email for Pottery Barn would arrive.

I emailed the company again stating that I had not heard back and that my expectation is I would have received it by now. I also stated that I wanted to put in an order at Pottery Barn and did not want to miss the sale. And that I was not feeling warm and fuzzy about the transaction

I emailed the Parent company Blackhawk Network who owns cardpool after I had done some research. I also cc'd support@cardpool again.
Blackhawk returned the email stating that cardpool had 24 hours to email the E-Gift card from Pottery Barn. (Alexandria Rogers CR Blackhawk)
Received email from support@cardpool.com (Theana) that apologized for the delay in responding to the email. Through research on the Internet, this is a common ploy they used. They also stated the following:
We apologize for the delay in responding to your email as our support center has been handling a much higher volume of requests than normal. Our records show you should have received an e-mail shortly after placing your order with the subject "Verification Required For Your Cardpool Order."
In order to prevent identity and credit card theft, we sometimes require a one-time verification process for accounts. In that e-mail, there are instructions on how to verify the order.
If you do not believe you received the verification e-mail, please let us know and we can opt to have one of our verification specialists call to verify your order. "

T - I had not received any email from them asking for verification and I was receiving their canned response emails just fine.

I sent support@cardpool.com an email stating that I had not received no verification. I also gave my phone number to call and they did not.

Through research in viewing customers complaints on this company, I found a phone number 415-418-8787 and left a voice mail. Noone called me back.

I sent another email giving another phone number for them to call me. They did not

I sent another email to BH Customer Service BH.CustomerService@bhnetwork.com and cc'd support@cardpool.com and stated that they might want to check their system on why it is not sending out emails. I also stated that my expectation is I receive this by 6:40pm on Friday 11/14/2014, that would have been 24 hours and noone called.

11/17/2014 8:33am
As of today, noone has called to "verify me" nor have I received the E-Gift card from Pottery Barn.
11/16/2014 CARDPOOL INC 415-4198787 CA $669.79

I am disputing this charge and want it removed. Did not receive
Do not want to hear any excuses from cardpool.com, everyone has already heard them already.

If I could give a negative review I would

Rating 10/10
modified review posted

"Purchased two more gift cards on 10/29/14. This was third time I used Cardpool.com Rec'd a 14% off Outback and a 20% off AMC discount from face value. The cards arrived fast and when balances were checked - all was as stated. I love this sight so far and haven't had any problems. What's not to like, saving money at my favorite stores. I am going to purchase lot's of Home depot soon so I can purchase my washer/dryer there soon at a big additional discount."

Rating 2/10
modified review posted

"STAY AWAY!!!! I placed an order from this scam outfit on 10/25. On 10/26, was told that I was not authenticated and they did not charge my card. On 10/28 I saw not one, but 2 charges on my card from CardPool. They are now not responding via email, there is no way to get a hold of them via phone. I did get a phone number of (415) 419-8787 from my credit card company and I was told by the guy there that it can take a few months to get my money back. I think they are strapped for cash and floating on rejected orders money to keep the lights on. Thankfully, my credit card company is handling this for me. I hope they go out of business soon!"

Rating 10/10
modified review posted

"I traded in a Pottery Barn $100 gift card for $85 in Amazon credit via Cardpool. I was a bit fearful after reading the reviews, but I had no issues whatsoever. They emailed me a valid Amazon gift code within a week of shipping them my gift card. I can't comment on buying gift cards from them, but the gift card swap/sale went very smooth. A+"

Rating 8/10
modified review posted

"I have ordered egift cards for a couple of years with Cardpool and never had a problem. Just recently one HD gift card had a balance much lower than what I purchased. I don't like not being able to call Cardpool but did use their email system. I was responded to within 2 days and promised a credit. The credit was processed as they said and all was good. I will give them 4 stars since I couldn't call and one card was incorrect but they did honor and fix that problem."

Rating 2/10
modified review posted

"Where do I begin....
First of all, I ordered a gift card and I received a confirmation email stating my electronic gift cards will be emailed in 1 business day. Well 1 business day passed and no card. I received a call 2 days after my order was placed and I missed the call because I do go to work during normal business hours. I try calling back, and the office was closed. They have really bad hours, I believe 10-5. I never received the emailed card nor another follow up call however my credit card was charged the same day I did the order. I finally found time during their business hours to call and they said they didn't email me the card because they need to verify my identity even though my credit card was charged. Don't you verify identity before you charge a credit card??? The person on the phone was rude, wouldn't pass me to a manager because she said they are only open for another 2 minutes. So I told her that means you are still open. She refused to connect me to a manager and well supposedly i will get a call back from a manager in 24 hours and receive my card in 24 hours as well. Overall horrible experience. I placed my order on 10/18 and still don't have my e-card. STAY AWAY!! Order your gift cards on raise.com. I have never had issues with them.

Rating 2/10
modified review posted

i can't even begin to express my level of anger and frustration with this company. I sent in 3 Shell Gas Cards (2 x $100, 1 x $25). I received an email stating that they "could not verify the amount on my cards and therefore were sending them back to me". I received the cards back.. LESS THE $25.00 CARD !!!!!!!!!!!

Furthermore, all you have to do is go onto the website on the back of the gas card www.rpggiftcards.com/checkbalance .. and any idiot can see the current balance on the cards. I just did it for both of the cards returned to me and low and behold, both $100.00 cards show a balance of $100.00.

Cardpool is a complete scam.. take your business elsewhere.

It's not about the money... it's the principle.

Rating 6/10
modified review posted

"After seeing ALL the negative reviews on the net about this site, I was very concerned about my unresearched purchase of two gift cards. I took the first timer's "identity verification" online Q&A session and thought I would get my cards the next business day. However, the following business day, I get a call from someone saying that I need to verify my identity again, and that my cards would not be delivered until the next business day. I was VERY irritated as the item I wanted to buy on the retailer's website went off sale that evening, causing me to miss the sale. Okay okay, shame on me for waiting until the last minute, but I didn't think it would be a big deal. I asked the representative why my Q&A session wasn't approved the first night, and all she kept saying was "that's not my department"....hmmm....fishy! At any rate, the second business day after ordering the cards, I got the card numbers and PINs and they worked just fine. However, I did wind up missing the sale. Not too happy about nit saving as much as I could have!"

Rating 2/10
modified review posted

"Horrible company, just short of an illegal scam. Non-existent customer service & their support portal & many provided links are bad.

I learned a $300 lesson from this near criminal enterprise, listen to the complaints, their is a reason the bad comments out number the good 99:1. I am now convinced that the positive comments are paid for via sites like fivrr.com, where you can purchase positive reviews for $5 or less.

Rating 10/10
modified review posted

"Purchased $500 in Home depot cards. Worked."

Rating 2/10
modified review posted

"Placed an order for a combination of gift cards totalling about $130 in value with the idea that it would take about one business day to receive the gift card by email.

Okay, fine by me.

One business day came and went. Not a big deal, but I sent an email asking what was up. I received an automated reply, and the next morning, a representative emails me and informs me that their "risk assessment team" has determined not to accept my order.

Why? It wasn't my card, because I surely had the funds in the account that backs the card. And it wasn't deactivated by my bank for any reason, because I was able to buy my morning coffee with it the following days after I've ordered.

I reply to the representative's response, asking for an explanation and a resolution. All I got from the representative (and this is verbatim, as in copied and pasted from my email) was this:



Thanks for contacting us! We're always looking to improve our site and provide the best shopping experience around. We appreciate your input and will think how we can incorporate it into our service. Thanks for choosing Cardpool!

Best Regards,


If you've read the above snippet, it *clearly* has no mention of an explanation or an offer to fix the problem, just a canned, universal response. Just a "we appreciate your input" and "will think how we can incorporate it into our service". No mention of my specific problem: why my order was cancelled either. No "I can't do anything myself, but I'm forwarding this issue to a manager or to the customer escalation department".

Thanks for caring.

I was planning on using Cardpool to buy some cards with bigger denominations in the future, namely for Lowes/Home Depot/BestBuy/Sears/etc. for my upcoming renovation projects to shave a few bucks off, but I guess they don't value me as a (former) customer to resolve my issue. I'm getting them somewhere else. And the funny thing is, I was a new customer, this was my FIRST experience with them!

I automatically disassociate myself as a customer of a company if they don't make an honest effort to resolve their mistakes or issues when they arise.

Cardpool didn't even bother to give me the dog-and-pony show of "pretending" to care like many other companies do. That should be a red flag there.

Rating 2/10
modified review posted

"PAY ATTENTION TO EVERYONE ELSE'S REVIEWS AND STAY AWAY FROM THIS HORRIBLE COMPANY!!! They will charge your credit card, never send you your gift cards, and then NEVER respond to your emails. You cannot get a hold of them on the phone, their phone system is a dead end and is all automated. This is a ridiculously fraudulent company."

Rating 2/10
modified review posted

"Avoid this company like the plague. They have some of the worst business ethics and customer service of any new startup.

I placed an order on the 8/27/14, and they charged my credit card. I patiently waited for them to physically mail me a sheet of paper that had my gift card information (why they can't just send it electronically to save time is mind-boggling).

After about a week of waiting, I check my order history and find that nothing is there. Then, I received a refund on my credit card for the amount of the order. All of this without any notification or warning. Complete radio silence over the entire experience, leaving me waiting for over 2 weeks total for what I thought I had purchased.

This happened to me twice consecutively, and after this last time, I don't even want to waste anymore of my time or money on this company. Cardpool is a joke, go use Plastic Jungle or any other gift card exchange. It wouldn't take much for it to be an improvement over this establishment of neanderthals.

Rating 2/10
modified review posted

"Buyer BEWARE. I am writing this only because I hope to save someone else the trouble when deciding whether or not to buy from this company. Cardpool claims you will receive e-gift cards within 1 business day. Simple, you might believe, as comparable sites guarantee the same policy, yet often deliver your E-gift card within HOURS. My order was placed on Saturday, August 23, and I received a "verification call" from Cardpool on the evening of Tuesday, August 26, to verify my billing information. When I say verify my billing information, I mean every single detail about me except the hospital in which I was born. I was asked such bizarre verification questions I ended up telling the service representative I was a bit "sketched out" and felt as if they were trying to steal my identity. Finally the representative pushed my order through to the "processing department" or something. So much for receiving a gift card in one business day. I purchased this gift card to save some additional money on a sale item with a retail store. I wish I had paid full retail price rather than purchase this gift card as I now feel stuck waiting on it's arrival. While I agree, identity protection is obviously necessary, I have never gone through such an extensive questionnaire to verify my identity, nor have I ever answered such random questions. This was extremely frustrating and I admit I grew a bit short with the representative. She told me this is what all customers must go through and if I did not wish to continue then so be it. I felt as if she were insinuating I was a criminal of some sort although I answered every question she sent my way. I proceeded to tell her I had already answered her first five questions without hesitation, and asked, how much information could she possibly need to verify my identity? Honestly, I felt as if I were being asked all of these questions so they could collect and possibly sell my detailed information. The process just felt sleazy. I certainly did not walk away feeling like a valued customer. I felt as if I just came out of trial and had to make an argument before a judge. Identity verification is one thing, but I don't feel it was necessary to ask me seemingly bizarre questions. This appeared to be some sort of homemade verification process. No professional company has ever requested such information from me. I will not go into further detail about the questions in order to actually protect their verification procedure, but know that it will probably make you feel uncomfortable as well. Now, as for delivery of my order, they are in no rush to send you a gift card, regardless of the "one business day policy" on e-gift cards. I'm sorry, one business day to me does not constitute as Monday + Tuesday + Wednesday, and so forth. Perhaps they only work a couple days of the week? A few hours after the validation process, I called back to check on my order status or to at least receive something comparable to a timeframe. The lady I spoke with informed me "we are still working and processing gift cards" and noted I should receive it in a few more hours. Never happened. There is no organized method of operation in this company and trust me, you will NOT receive a clear answer for any question you have regarding the status of an order. I guess I will head into business day three awaiting my E-gift card. This company must have 3 people on staff who work a couple hours per day. At this point, it is likely I will not be able to use my discounted gift card on the item I intend to purchase once it finally arrives. Shame on me for believing this company processed orders as quickly as it's competitors. Cardpool was quick to charge me for my purchase, which is the only quick service I have seen from this company. I give them one star because they did have the best discount on the web for this particular e-gift card. Needless to say, I will never use Cardpool again. I know from experience there are many competitors who operate much more professionally and for this reason, the outlook is dim for Cardpool. "

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