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"A true indication of whether you are doing biz with a reputable company is when things dont go as planned.I ordered a damper for my rear hatch on my R350. I installed it and it lasted a day. I contacted CPD and they made it easy for me my asking for pictures to show the failure. Within 2 days after sending the pictures I had a replacement on its way free of shipping charges.Now thats customer service and a company I'll be sending my business to in the future.CPD deserve credit for doing what is right for the customer.Many thanks."
"What makes me a loyal customer to a business, particularly an on-line business, is the ease in which I can navigate through its website, the quality of the merchandise, the promptness in its receipt, and equally important -- its customer service. Car Parts Discount gets high praise from me in all these areas! I am very pleased with the parts I've purchased! Keep up the good work!Kentasche"
"Great customer service as well as on line ordering. I could not be happier with the level of interest their agent had in dealing with me on the phone after I could not figure out if what I was ordering on-line was the correct sending unit. It arrived right on time and was exactly what I wanted. They were honest about their pricing and the shipping charges were appropriate for the item. Be careful of the sites that offer "unbelievable" prices, but then charge 3-4 times the items price in "shipping and handling". I would order from Care Parts Discount anytime. Tony C,"
"Exellant service and delivery. A pleasure to deal with."
"Sent me the wrong part not even remotely close to right size. Call to return and got very poorly train customer service agent. Keep referring to having to work things out with supplier taking no ownership of the problem, which was that I bought a part from carpartdiscount.com they had a supplier drop ship me a part that they said should fit my car (big problem part number matched what they sent me) but did not fit. "
"Bought a bunch of misc odds and ends for my Camaro. Shipping was pretty good, Ive had mixed feelings about their customer service but can't beat the price!"
"Nothing but the best of service, parts, packing and shipping and communication. I will definately add Car Parts Discount to "FAV" and check with them when ordering parts."
"Earlier this week I made an order with car parts discount; then added to it. Pappal was not able to correct the invoice total. Without the help of the customer service reps at car parts I would never have been able to straighten out the mess paypal left me in. They did a great job. "
"They were very helpful with my order. I would recomend this company."
"Thumbs down. If you work with a customer service person with the name of Becky, hang up! Run! Bad service, no parts knowledge, just likes to waste time writing emails. Couldn't find the part with info and a VIN. Suggested I re-sell the part locally. Good thing it was an inexpensive part. Ate the cost of doing business with carpartsdiscount. Suggest you look elsewhere."
"Haven't ordered from these guys in a while, but when my father needed some trim for his old Mercedes it seemed like CPD kept coming up selling the same part for just a little less than everyone else. Anyway, my dad said the parts came in and he put them on this weekend. Everything was okay!!"
"It is so refreshing to come across a business that is customer friendly and sincerely interested to find the correct part and have the customer satisfied. I needed a center link and idler arm for a 1965 Oldsmobile Starfire and there were two different styles. Based on the information I received I ordered the incorrect style. I contacted Car Parts Discount and was greeted by Drew who provided me with a return number and helped me get the correct parts. The shipping was quick. The communication was timely and accurate and the parts I now received were correct and now installed. This is a great place to do business with. Ed Shand, Michigan"
"They had the best price for a Window Regulator ('97 Crown Vic), shipped quickly, mechanic found it was the Motor & I didn't need the Regulator. upon calling, CPD did an immediate Return Auth., and quoted a price for the motor approx. 60% less than my Mechanic charged me (he had it all apart & neede to move forward). If there's any problems w/ the Return & Credit to my account, I'll let you know on here. greg"
"These guys are great,communication was excellent,shipping was at the speed of light and the shipping cost was as low as anyone could possibly find.I will certainly do business with them again in the future.Thanks a lot guys,you are the greatest.John from Greece "
"My recent purchased through car parts discount was very pleasant,service was extremily good and my overall experience was I HAVE FOUND ME A RELIABLE PARTS STORE> THANKS"
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