36,423 stores
1,205,340 reviews
6262 shoppers online now
2 reviews 
posted Aug-06-2011 “We have no record of this reviewer contacting us either prior to posting this review about being dissatisfied with their purchase, or after we have attempted to contact them multiple times with an offer to resolve their dissatisfaction.
The “Bag” that we included is a high quality, name-brand (Lowepro Toploader 50) that is ideal for the camera and lens outfit included in this package; we sell many packages as this without complaint. Never the less, we can accommodate a return for refund or exchange for another bag, if given the opportunity.
This Bag has a moveable partition that needs to be moved in order to accommodate the camera and lens. We informed the reviewer of this in our communications; perhaps they fixed this and are now satisfied with the Bag.
Should the reviewer read this response, I urge them to contact me and give us an opportunity resolve any remaining issues so that they can feel satisfied with their purchase.
Meanwhile, they have left this negative review which we feel is completely undeserved since the reviewer has not given us an opportunity to resolve their dissatisfaction.
UPDATE: On July 11 the reviewer contacted our store and after discussing their needs we agreed to give them a full refund for the Bag. The reviewer seemed fully satisfied with how we responded to their only complaint about their purchase.
I feel we have provided this reviewer the same level of customer service that has earned us positive "5-Stars" feedback from others reviewers on ResellerRatings.com.
Chris Chase
Manager
Canoga camera”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Wire Transfer
Customer Info. Confidential
Customer Support
![Share](javascript:share_rating({"review_body":"I ordered the Nikon D3100 camera from Canoga as the price was so phenominal. I called first to asked questions about the return policy and such and they where very professional. They sent me an email with a link to their return policies. The camera is in perfect\/new condition and no gray market sales here!! I will definately use Canoga Camera again!! Thanks for such great service!","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/793229#comment793229","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"luvnjewelry","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very please with the info I got when I purchase my new camera","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/788163#comment788163","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"rovella","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Paul, at Canoga Camera, was very helpful to me in choosing a new lens. I spoke with him twice before making a final decision and both times, extremely helpful. Great service, fast delivery. Thanks so much!","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/787268#comment787268","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"jhastings1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I puchased a Canon T3i camera through the website with a follow-up phone call. I was pleased with the care they took to ensure security of my credit information and the quick response to my order. I would use them again.","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/784050#comment784050","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"Marlowe6669","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Canoga Camera customer service is better than most internet vendors. They offered advice when I placed my order and explained issues that may occur with the products I selected. They were correct in their advice. I changed my order slightly. Very professional. I ordered an item that was \u0022currently out of stock\u0022. They held the item once they received it and promptly called me to verify I was still interested in purchasing. Shipping was prompt. The products were well packed for shipping - the package was hit during shipment, caving in the side of the box. The products in the shipping container were in their original mfg boxes and were not damaged. Nice company to deal with. I recommend Canoga Camera to anyone who needs camera equipment.","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/782933#comment782933","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"Y3N3Gary","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have done business with Canoga Camera over a long period at several occasions. Their prices are usually very competitive and the shipping is reliable and sometimes free. I only ran into one issue once, some time ago, but it was really partially my fault. The customer service rep took excellent care of the issue and made me a happy customer with merchandise in hand and no money lost. Canoga Camera is always on my list when I am shopping for photo equipment and I can recommend them whole heartedly.","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/780433#comment780433","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"Pitt104","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m very happy with my purchase with Canoga Camera! I was very glad with their professionalism when ordering my camera online, and when on the phone. Great customer service, and excellent punctuality with the delivery. I will definitely be checking them out when planning my next purchase! Thanx again!! ","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/779738#comment779738","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"PABLOD7000","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered using the online feature. Site easy to navigate and I noticed if an item has a rebate \/promo it is noted and easy to find the rebate\/promo. I am extremely happy with my purchase.it\u0027s actually BETTER than what I thought it would be. Item was well packaged and received earlier than expected. I did have a question concerning the order and emailed the company. I received a very prompt response. All in all, a very good experience with, for me, a new company. Will definitely shop Canoga Camera again. ","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/770448#comment770448","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"mamamolar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent customer service, competitive prices and same day shipping. Smooth as butter. I\u0027ve purchased from them before and the experience is always pleasant. I recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Canoga_Camera\/comment\/768201#comment768201","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canoga_Camera.jpg","store_name":"Canoga Camera","username":"kayakbrian","rating":"5"}, "single");){kind=link}
"Got the "Camera Package" that includes a "Bag", the package components do not fit in the bag. They should not advertize the bag if all the package components can't fit in it.
"