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319 reviews
posted Aug-14-2012
reply posted Aug-29-2012 “Sorry, but the signature at time of delivery cannot be optional, as it's the first thing the major credit card companies ask if there's a chargeback dispute filed by a cardholder.
We do offer the option at time of checkout to have an order shipped to an alternate address where the cardholder can be to sign for their shipment, but the cardholder must also complete the ASAA form to have the done.”
posted Jun-19-2012
reply posted Jun-20-2012 “This customer ordered a new in the box Nikon #8453 Coyote Special Riflescope 3-9x40 - Matte BDC Predator. The customer emailed us regarding the Anti-Reflective Device (ARD) not being included in the factory sealed box. This customer was directed by our Support Department to contact Nikon Service and Repair Support at 1-800-645-6687 regarding the accessory that wasn't included from the factory. Joe Palermo at Nikon is aware that some of their Coyote Special models may not include the ARD in the box and they are working directly with customers and dealers to resolve each case as they become aware of it. Joe Palermo at Nikon has directed us to continue to forward customers directly to Nikon Service and Repair Support for any products that are received by consumers with missing accessories. Nikon doesn't expect dealers to take accessories from other product boxes to make up for any factory shortages.
****This customer has stated in his review reply that the Nikon box was never sealed for the scope he received from us, that is a false statement by the consumer and shows direct intent by him to tarnish our 20 year reputation. Any opened product received back as a return is charged a 15% restock fee so the product can be sent back to the vendor to be repackaged. This is also called RTV, "Return To Vendor". If an open box unit is received from a distributor we send the product back to the distributor. We do not ship out open box product.
Should this consumer need to email our Support Department again he may do so by emailing support@calssportingarmory.com”
"Great prices and quality items. I highly recommend these guys and will be back for my next accessory purchase."