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Full Rating Profile
  • CIGoutlet.net
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

86 Customer Reviews

Rating 10/10
5/5

"Exellent service! Orderering third time Kent convertibles. The price is very good, saving $20 on a carton even with a high shipping cost. It takes from 3 to 4 weeks to get 2 cartons.
I am very satisfied and recommend this service.
"

This review was modified by okeah67 on July 09 2012 04:20:53 PM


Rating 10/10
5/5

"CIGoutlet.net has the best customer service of any company I have ever dealt with. Fast, courteous, and effective. Replacement or refund of lost packages with no questions asked."


Rating 10/10
5/5

"I have been ordering from CIGoutlet for a bit over 2 years, 16 cartons at a time, and have never had a problem with them. Where I have screwed up I got personal and friendly service by email, and they straightened things out - such as an immediate refund to my card where I ordered double by mistake. In return, I reply to their final "a parcel(s) from this order reached your town" with confirmation that I received the order.

They usually ship within 2 days. I received the first of my last order at my California PO Box in 3 weeks. The rest arrived a week later.

Shipping is kind of expensive, but I guess that is why it is reliable.
"


Rating 10/10
5/5

"THis is my second order I am making today. And the first took a little time to get here. But it appeared it was from Poland. Which is fine. I would think there mail system isnt near to speed of what ours is. So it took about a week longer then I expected, but they came no problems. They are a tad harsher then then US version and it wasnt stale at all. Just simply a tad harsher smoke. Probably differance in tobbacco here and there. But at 4 cartoons and saving $125-148 locally I will deal with it for sure. "


Rating 2/10
1/5

"i dont know how they figure their shipping costs, because they are outrageous!! they must ship from another planet? takes a long time to process and receive the smokes."

+ Read user comments

Rating 2/10
1/5

"Their shipping is expensive. Order processing and shipping is very slow. It took me more than 2 month to get what I ordered. "


Rating 2/10
1/5

"I order over a month ago still no package and I have emailed them 3 times now no responce either. "


Rating 10/10
5/5

"Great store, cheapest prices I've seen. Had an issue with an order not making it once, they replaced the order free of charge with no hassels what so ever. Highly recommended!"


Rating 8/10
4/5

"I have placed many orders and each time I keep hoping that the shipping will speed up. NOPE. too bad, they would prob do more business if it didn't take a month to get a product"

This review was modified by catonaharley on June 03 2012 07:45:31 PM

Rating 2/10
1/5

"do not use this company.they will tell you that your card is wrong then days later they will run your card again setting off a fraud alert and you will get screwed by your bank. when this happens they will tell you that you never made an order at all..do not use cigoutlet."


Rating 6/10
3/5

"The only problem I have with Cigoutlet is the lost parcels (which they replace) and the 4 weeks it takes to receice the order. If they started shipping by Air Mail and not by boat they might not lose so many parcels. Another site I order from only takes 12-14 days but is more expensive."


Rating 8/10
4/5

"Ciagettes are a better quality than those in the U.S. Prices are good, but I think shipping costs are much in excess of actual costs. It is not uncommon for shipments to be lost in the mail. Cigoutlet makes good for lost shipments, but in the meantime, cigarettes must be bought locally until the replacement shipment arrives. This is usally an additional 3 to 4 weeks."


Rating 10/10
5/5

"This was my first order and i am happy with it. the only concern i have is, i have ordered 2 packs marlbaro red and i have been charged seperate shipping for both the packs where as i received it in one parcel. otherwise everything was good."


Rating 10/10
5/5

"just made my second order with Cigoutlet.net. i was very happy with the first order, and liked the quality and taste of the smokes. better than our US smokes. the only draw back is it takes 3 1/2 to 4 weeks to get your orders, so if your not on top of making new orders in time to keep yourself in the overseas smokes you'll be buying from your old favorite store paying double, too. "


Rating 8/10
4/5

"I'm buying cigarettes from this company for many years, and in general I'm very happy with their products and services. Their prices are lower than in most companies, and the quality of cigarettes is very good. Occasionally shipping can be slow, but this depends on the postal service, not the company. I'll keep buying from them."

This review was modified by peterafonin on November 20 2014 08:05:57 PM

Ratings Calculation Change


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