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"I am an attorney in Tampa, Florida who is representing a client concerning a suit for the exact conduct detailed here. I came across this site and would be interested in speaking with anyone, privately, concerning being a witness in the case against CCI or joining in a class action suit for fraud and violations of the Florida laws concerning this behavior."
"CCICamera city is as bad as it gets. I ordered a Cannon Powershot SD600 as a Christmas present. I received 2 phone calls concerning the billing for my order a week later. I succumbed to upselling to one level higher of a package (which I regretted later). Later that day when I checked on the billing I was surprised to see that I was charged significantly more for the order. SO I called back to cancel, was disconnected. This happened 5 more times that evening. The next day, and 3 more phone calls alter where I just kept getting to transferred to yet another person who could not help me I finally ended up speaking to a supervisor. After spending 5 more minutes trying to get me to buy more crap I didnt want, he stated that if I cancelled the order I would be charged a 15% restocking fee (on an order that never shipped). He calculated this at 49.95 on a 249.00 order (20% fee not 15%). When I pointed out that their own website stated a 10% fee on RETURNED items and staid nothing at all about cancelled orders he proceeded to call me by a derogatory name and the **REFUSED** to cancel my order and promptly hung up on me. I called back to a different number and had to threaten disputing any and all charges from CCICameracity and filing a complaint through the Better Business Bureau before anything was done. Fortunately this last person was polite and resonable and the order was finally cancelled. While I would hope I met the only person in the company completely unsuited for any sort of customer service positionm reading the other reviews this appears to be the standard operating procedure there. I will NEVER consider doing business with them again."
"I have putted an order for nikon D80 travel package, later I received an e-mail to ask me calling back to confirm my order. When I called back, the guy who took my call ask me to order extra stuffs. I told him I don't want any extra stuff, he said the delivery time will be one year later. If I order extra stuff, the delivery time wil be 5 days. So i decide to cancel my order.I'll never shop on this store again. I think they are not honest and cheat customers."
"This company seems to run a bait and switch operation. I was called after my order to with a strong arm sales pitch to buy extra overpriced accessories. When I didn't buy any accessories I was told it would take 4 to 6 weeks to ship. When I checked on the status of my order via Yahoo I found that the order had been canceled."
"I tried to purchase the Canon Powershot S3 IS from ccicameracity after seeing the great price online doing froogle search. I ended up purchasing it online. I later received an email saying to please call in. I did so and received an agressive upsale that was very condesending. They were pushing memory, straps, warrenty, etc, and for an extremely high extra cost. I said no of course. This made the person upset and start insulting me telling me I must not know about cameras, etc. Then was told it would take over 2 months to get one in that was stripped down like I wanted. I really didn't want it stripped down, as the camera normally comes with these items, but had no choice with their scam high costs for those items. I ended up calling them back that afternoon to try to cancel my order. They hung up on me three different times when I attempted to cancel. The last time they told me that I was to be charged a large restocking fee... even though they had already said it was not there and would take months to arrive. I got off the phone and ended up CANCELLING my CREDIT CARD w/ my bank ASAP and was lucky enough that they hadn't had time yet to charge against it. I would not give them any Credit Card number. You will end up having to do anything to keep those NY asses from stealing from you if you do. They will try to steal from you too if you order from them. Do not tempt fate. Order elsewhere and spread the word about those asses! Bananaboat appears to also be the same company as I called there afterwards and got a simular sounding person with the same tactics."
"I am so dissapointed... I thought I was being so smart... I ordered a camera body only and then ordered a good lens, battery and charger from another company. Shipping for the camera was $30 and I was told it would arrive in 7-20 days because it was being shipped from overseas.... that was a month ago and it still hadn't arrived... I called today to see what was up and he said "oh do you want to order the battery?" and when I said that all I needed was the body he said it would be another 3-4 weeks... Fortunately I was never charged... I really believe that my ordered was just being ignored because I wouldn't order the expensive extra parts... "
"The reviews are quite telling, and my experience is similar. Many folks here seem to lodge complaints with the BBB - who doesn't actually have any capability to do anything at all. They're not a real agency, they are just a ratings service.I've instead lodged my complaint here at the NY state AG website:http://www.oag.state.ny.us/complaints/complaints.html"
"I wonder how these people are running online shop in USA after so many fraud relted reviews are present for them. They carry a tag of sponsered merchant from shopcartusa.com and everyprice.com which I never believe. I find pricegrabber and pricescan do a better job on featuring their preferred merchants. I Ordered Sony DVD-305 camcorder on Saturday night. I got a call from one sales guy to confirm my order. He tried to sell me accesories which I declined. After trying to sell more for few more minuites he gave me order confirmation number. Next day when I checked my order status, I was surprised to find it's cancelled. I called them and asked why it was cancelled, they simply said that if you buy the complete package then they have it in stock (which will cost me $156 more) but they don't have the item in stock I ordered if I don't buy accesory. I undestood that it's a scam company and so didn't argue much and let the order cancel.Never buy from here"
"I placed an order on September 26 for a basic camera body, which was indicated as available. After three weeks, I was forced to call them (Sending an e-mail to their e-mail "Contact" only gets you a message to call them at a (toll) number. They then tried to upsell me an identical camera with over $500 of "accessories" as part of a "package". I refused, and they then said the product would ship in two weeks. That was four weeks ago and no product. Ultimately cancelled the order with no delivery!! This is a cheap marketing tactict to offer a product which they do not have and have no intention of providing - they want you to call them and buy a bunch of "accessories" which cost half as much as other stores. Stay away!!!"
"poor decription on site. after ordering, said the camera I purchased was a Sony international version and didn't come with a battery or charger.I cancelled the order.TERRIBLE RESELLER!!"
"This company is closely affiliated with Royal Camera."
"We ordered a camera package over the internet. A few days later we received an email stating we had to call to confirm the order. When I called they said they were having a lot of returns on those lenses (defects) that came with the package and "we should really upgrade" (the old bait and switch). And also that the camera didn't come with a battery and we HAD to buy it from them. I said OK. During that call they hung up on me 3 times and were rude. Meanwhile I called my boyfriend to see if he still wanted to buy and he said he was going to call them and speak with them. He called me back and said to cancel because they hung up on him a few times and called him a "retard". When I called back to cancel they gave me a long distance number to call, I called and spoke with a "manager" that wouldn't give me his name and proceeded to argue with me threatening me that he was going to pretty much charge whatever he wanted on my credit card for canceling my order. I called my credit card company and he put me on hold while he talked to CCI, when he came back on he said they were rude and that they were going to take off the amount they posted on my card(that was more than either price CCI gave me in the first place). I called CCI again to confirm and she said that they were deifinitely refunding my card with NO cancellation fees what-so-ever. I called again to report whomever called us a retard and I got the same "manager" as the first time stating that he couldn't guarantee I wasn't going to be charged a cancellation fee. I told him we'll see about that and hung up. Monday my credit card co. is supposed to call me to see if they charged me any cancellation fees...we'll see. They did finally take off the charges to my card, almost a week later...."
"I tried to order Nikon D200, the saleperson told me D80 is much better and newer, also stated there are two D80 models which is fales, he sold me D80 body plus 5hrs battery and 512 mb cardfor $1228. on their own websit price listed a package withevery thing I bough plus two lenses is $919. The saleperson was rudeAfter you placed a order, you hardly reach them to make a complain. I have no choice but return the merchandise back to them and notify my credit card co to dispute the charge.this CCI camera city is scam, they listed the low price to trick you to buy, Pleas do not put yourself into their scam.This is the worse exeperience I ever had in my lifetime. Again DO NOT BUYTHINGS from CCI Camera City."
"This order taught me the meaning of "Bait and Switch." Camera listed at $349. We received a phone call the following morning, telling us we had just ordered "just the shell of the camera," with Asian writing on the buttons, no software or other gear, and no warranty, because this was an Asian model! We were then offered the "U.S. kit" of the same model for $649.98 and told it would arrive in four days. Weeks went by, and we cancelled the order and considered ourselves fortunate to get a full refund."
"I have just made the a report with the Bureau of Better Business at www.bbb.org. My complaint # is 4388381.On Monday, 10/23/06, I purchased a Canon D30 (dslr camera) body only, and one lens from www.ccicameracity.com. The camera (body only)is advertised for about 1/2 the camera (body only) charged by competitors, and the lens was about market price, I elected to buy just those items from this vendor. (On 10/23/06, my order was Canon D30 $569.00, and a Canon 17-85 lens $459, 3-day shipping $119.99). I've noticed in days since this order that the prices fluctuate dramaticly on this site, daily.I made purchases from 5 separate vendors that day, since the accessories at CCI Camera City are marked up to as much as 9 times the cost from other vendors. The shipping was a staggering $100 for these two items, and did not list an estimated delivery date, so while it seemed pricy, I requested 3 day shipping for $120.On the afternoon of Tuesday, 10/24/06,I checked my personal email and saw that the company was requiring me to phone them to confirm the order. I was surprised to see this email since I sometimes don't check my personal email for as long as a week and I was under the impression that the order was already confirmed online and that I was paying for express shipping.Since it was Tuesday afternoon, I was at work, but at this point, it was already a day later, which meant that the shipment would be delayed. I called the company from my office to confirm the order. A salesperson came onto the phone and asked me for my Visa's 3-digit Security Code. When I gave him the code, he began to try to upsell my order to include additional accessories, (additional lenses, software, battery, memory card, etc.) The camera that I purchased was advertised at an amazing deal, however, I already knew that the accessories were outrageously overpriced, which is why I purchased them elsewhere, in the first place.When I explained that I did not wish to order the additional accessories, he became very condescending and rude and asked angrily "How do you think you're going to get it to work?" I was taken back by this comment, obviously if his company was concerned about the integrity of selling the camera (body only) as a standalone product, they wouldn't sell it as a standalone product. However, I told him that I was calling to confirm the order that I'd placed online, but that I didn't wish to purchase anything in addition. He then asked me what I was going to use the camera for. At that point I told him that it really wasn't any of his business, but could he please just send me what I had ordered. He began to yell over the phone that the comment that I'd made was rude, and kept yelling "Am I being rude to you? Am I being rude to you? Is this the way that treat people?" After a pause, I asked "Can you just send what I've ordered?" He yelled "No! And I'm going to charge your credit card a $10,000 cancellation fee!" Obviously, this was an outrageous threat. I did not cancel my order. I simply refused to purchase anything in addition. I said, "Then, I will report you." He threatened, "I've got your credit card information, and I know how to use it." At that point, I had to hang up. I phoned my bank, immediately, and explained the situation. They closed my credit card account and they are issuing a new card (this takes 5-7 working days).After this experience, I did a quick search on the company. What I found was chilling. There are several different sites which have already reviewed this company. There are pages of reviews, many accounting near-exact detail to what I have just described. Some have different complaints. I have not yet found another review describing threats to their credit card.The common trick seem to be this:If found this vendor through www.froogle.com, by doing a search on the model camera that I wanted to purchase (Canon 30D). Many retailers selling this camera come up on the search. Since the buy price on the camera is lowest at CCI Camera City, Inc, this vendor is listed first on the search.I have reported this incident to my financial institution and I plan to report it to Visa Merchant Accounts and Canon, as well."
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