Computer Hardware & Software
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"Good price on digital camera, including very reasonable shipping and handling costs, and the item was delivered within 3 working days. I will buy from them again."
"bought a Fuji 3800 digital camera...excellent value, shipped promptly. Will buy again. I was a first time buyer."
"Order entry was easy. Very good product selection (watch-out for out-dated pages, there was a $40 difference in the same item that was purchased). Will use again."
"Updated: I've avoided this company for a while now(2 years) because of the inability to contact them thru the phone however I took a dive when they had a promotion on an order that I couldn't past up. I'm very satisfied over an ordering dilemma which happened. Still no way to contact them on the phone but I received a response within 24 hours and everything was settled without a fight."
"After reading all the recent negative comments about this vendor, who used to be reliable a few years ago, I decided to look over my records in past email from this order a year ago and make a few comments. I received my order OK from them a year ago. However, it seems that many folks here have complained about not having any contact number with them and sure enough, there is no phone number that I could find anywhere on their website. So I went looking online to see what I could dig up and on this search here, http://www.switchboard.com/bin/cgidir.dll?MEM=1&PR=108&LNK=3%3A155&QV=&C=&L=buy.com&T=Aliso+Viejo&S=CA&Search.x=19&Search.y=7 , I found the following information:Buycom Inc85 EnterpriseAliso Viejo, CA 92656-2614 Phone: (949) 389-2000 Business Types: Computer & Equipment Dealers I just tried the number and I got a machine message stating: "Welcome to buy.com, the internet superstore". ;-)So go after them my fellow online shoppers. :-)After reading all the recent negative reviews, this vendor is now off of my online shopping list."
"I was a little worried because of some of the bad reviews, but I thought I would give them a chance. I bought a digicam on Friday at noon and I expected delivery around mid week. In fact, the order is being delivered today! (Monday). I would call that oustanding service! "
"Mixed feelings about Buy.com. Ordered a ReplayTV 5040 on a Saturday with budget shipping . The very next day Buy.com says that they are now offering free shipping on that item. Order status indicates the infamous “sent to warehouse.” Buy.com web site states that they don’t ship on weekends, so I assume that I can cancel before they ship on Monday, however since status says “sent to warehouse,” the cancel option is not enabled. I send email to cust service asking to either cancel my order or ask for a price adjustment, they respond promptly within a couple of hours curtly saying that I can either accept it or try to cancel it. Never did they say that I can ask for a price match on another part of their website. Ok, so I wait and check back on the order status every couple of hours and see if it changes from “sent to warehouse.” It never does. Monday and half of Tuesday passes – still “sent to warehouse.” Finally on Tuesday afternoon, Buy.com sends me an email stating that my order already shipped on Monday. Those creeps. I never had any chance to cancel my order. I received the product on Wednesday, three business days after ordering in fine condition. However, now it’s too late to ask for a price match because they only allow you 72 hours to send in your price match. So in the end I got the product that I wanted in a timely fashion but paid more than I should’ve and don’t count on them to give you very good customer service."
"Horrible experience. Order sat in the "Sent to Warehouse" status for a week. Emails to customer service came back with the canned definitions of what the order status was.I then tried to cancel the order and it took 3 days to cancel.I'll never buy from them again!!!!"
"resellerratings.com is an excellent place which i use all the time. i checked here with the ratings of buy.com before i went, and i must say, i was a bit reluctant to buy from there. despite my fear of doing so, i went ahead because they offered the product i needed for the best price (Geforce FX 5200 pci). i was excited about an upcomming lan party, in which i wanted to show my friends my new graphics card; so i ordered it with 2 day shipping ($12 extra). i was upset because a day had passed and my order was still "processing" on the website. so, in fear of a late delivery, i e-mailed tech support. i explained my problem, and got an automated responce. soon after i got another automated responce saying that my e-mail had been forwarded to a different department. i was getting a little nervous because the bad ratings, and i had lack of any human contact so far. so, the next morning, to my surprise, i got a phone call from buy.com. i had expected an e-mail. she said that something had gotten mixed up with my order, and they never even got it (or something along those lines). she offered some things to do, i could either call her back or e-mail her with a new order. so, i did so. i had my mother call her back so that she could give her the credit card information (she refuses to put it online). in return for buy.com's mix up, they gave me free over-night shipping. i was very pleased with this, because i got the shipping for free and even got it a day before my lan party. the lady which i spoke with (renda wilson) was very nice, and offered much help for my situation.once i got the package, it was packed very well, and everything was included as expected. i was very pleased with my experiance at buy.com and would definitely do it again.my only complaint is that buy.com really does need a toll-free number for their customers to call. i felt a little alienated because of having to use their e-mailing system. other than that, i dont know of anything i would change. very good order tracking system also."
"Ordered a printer that Buy.com showed would ship within 1 or 2 days. It did not ship on time. After 4 days, I sent an email asking what the delay was. Customer service sent me an email telling me that there was a technical problem and that I should cancel my order. I called customer service and was transfered to a call center in India. The calltaker could care less about my business and told me to cancel my order and reorder later. What a joke! They were not ever going to admit that the item was not in stock and not available. Guess they would have left me waiting forever. This was my last attempt at doing business with Buy.com! Buyers beware!"
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