5/5

posted Oct-05-2010

"I had ordered a Canon 50D from a different company on-line and was called by them to discuss add on sales. During this conversation the rep admitted the Camera was "Japanese" meaning all of the menus would be in Japanese and not English. I canceled that order and called Butterfly.

I ended up ordering the Canon 50D through Butterfly and a young man by the name of Steve, who was EXTREMELY HELPFUL.
Steve reassured me that Butterfly was a Canon Authorized dealer and the Canon 50D was English.
He walked me though several add-ons and when I asked about the battery life, he didn't lie to me like others had done. Because of his honesty I ordered an extra battery.
Great job Steve. If I was still in Retail Management I would hire you in a heartbeat.
Thank you so very much.
Tom Hershman
Picturesque Photography"

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1/5

posted Sep-29-2010

"I had purchased from Butterfly Photo in the past and had been quite satisfied but my recent experience has changed that perception dramatically. I purchased a TV and paid extra for a so called "White Glove" delivery. The carrier was absolutely terrible and after three weeks my TV is still in a city seven hours away. When trying to contact Butterfly Photo I was placed on hold for over an hour. When I finally did get through I was assured the matter would be handled and absolutely nothing was done. I contacted the carrier directly and they were even less help. I would never even consider purchasing anything from this unreliable merchant again!"

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5/5

posted Sep-28-2010

"This was the second time I made a major purchase with ButterFlyPhoto.com. In both experiences I received the best price available and the service was more than adequate. I made the last purchase close to a holiday and did not realize the store would be closed for the following week when my new Samsung 3D Plasma TV was to be delivered. I was talked into ordering the white glove delivery by the person handling my order by lowering the price to where I couldn’t say no. I was glad I did as it made all the difference in the world. They gave me a tracking number which aided me in contacting the shipping company because I had questions regarding my shipment and ButterflyPhoto was on vacation. The only thing I have to say about this is, I left a message with the sales person who never returned my call and it was 2.5 weeks later before I heard back from anyone and all they wanted was me to fill out this survey. This was just timing so I am not holding anyone to that but it is worth mentioning if they read these reviews and act upon them. It gives them something to improve on. All aside I would not hesitate to order from them again. "

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1/5

posted Sep-27-2010

"Don't buy from them. I placed an order on 9/1 and selected fast expensive shipping. They even called me to confirm all is good. I told them I need this camera by the 9/14 and they confirmed you get it! On 9/13 I called them and cancel the oredr. Despite this, they charged me on 9/12 until now never credited $578 and never shipped anyting. This is a farud business, you must be lucky few if you receive what you want!"

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1/5

posted Sep-24-2010

"Ordered a digital SLR on 7/24 which was a Sat and the sales guy called promptly on Sunday to try to sell me other stuff. He failed to mention the cam was on back order so I had to call back about 10 days later. The email and IVR both say they open at 930 AM but when I called at 10:30 AM, no one answered the phone. Finally got a hold of someone, was told there was a 2 week back order so I cancelled the order, I needed it in time for my vacation and they didn't meet my deadline so I had to go elsewhere. Come back from vacation on on August 26th they send a email and tell me great news, just shipped you the cam. So tried calling again, same rigamarole with the opening times so I dialed random 4 digit extensions until I finally got someone who transferred me to Dave the Customer Service Manager. He told me to return the cam when it showed up via UPS. I did so and my UPS tracking number says they received it on August 30 but still no credit on my credit card account as of today, 9/24. I've filed a dispute with my card company. Tried calling them today, 9/24/10 and the recroding says their sales dept is closed util Sunday, what business clsoes down for four days? Tried their fax number, it has been disconnected. I suspect these guys are out of business. Avoid them like the plague."

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4/5

posted Sep-22-2010

"Had a little trouble with my order, but all is resolved. Great price on my camera!"

This review was modified by thereallucky on October 21 2010 09:35:14 PM

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1/5

posted Sep-22-2010

"I should've checked the Better Business Bureau ratings before ordering from this company; if I had, I would've seen their F rating and taken my business elsewhere. Ordered a Canon 50D...after 3 weeks of waiting for it to get in (and I requested OVERNIGHT shipping mind you), when it finally did, it was the EUROPEAN version of the camera meaning that the warranty, battery charger, manual, and software are completely unusable here in the US. Customer service is HORRIBLE - lots of false promises to correct the situation when I call and weeks later, still NOTHING. It's been OVER A MONTH and I'm STILL waiting for an exchange. Horrible horrible horrible company - don't do business here!!!!"

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1/5

posted Sep-03-2010

"I placed an order for a Samsung Plasma TV much like a previous reviewer appeared to do. Initially I received fantastic response from them. They provided me a order # quickly and kept up the online status very well. I received the TV in about 2 weeks which was great. I paid for the additional delivery option (inside and unpack) and glad I did. The box was in great shape but when we opened the box the screen was cracked. This is where it became a nightmare. I called Butterfly within about 30 minutes and the support person said they would contact claims immediately. I didn't hear anything for a couple of days so I called back and found out that according to their systems nobody had logged anything. So the support rep was going to contact claims and call me back. No response in 24 hours. I called back and was given a new order # and said it would go out that night or the next. I checked on the 2nd night and no update. I called that following Monday and was told that distribution was backed up and it would go out that night. Next day I called again and found out it didn't go out and they don't know the status. They kept blaming whomever was sending the TV for them. I told them it was their problem because I paid them and I found it hard to believe they couldn't get an update from a supplier. I left a message for the Customer Support Manager (Danny). He has not called me back for 4 days. Today I received a TV but it was the same exact TV that was sent 11 days earlier. I called my credit card company and filed a dispute. No more purchasing from this vendor. If they would be upfront it would go along way. "

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1/5

posted Aug-27-2010

"I order a samsung plasma and the first it came cracked.At first I was worried with 2300 bucks on the line but read up on the internet and most everyone had good things to say about exchanges.Its taken about 2 months now and a whole lot of BS but I just got a replacement today.And guess what?Thats right,the screen is cracked....so I refused the tv...and here we go again...."

This review was modified by romeo2 on August 27 2010 06:47:19 PM

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4/5

posted Jul-31-2010

"Bought a Nikon D90, paid about $70 less than I would have at retailers I typically deal with. The camera arrived within a week with free shipping. The only potential complaint I have is that I'm mildly suspicous this is a refurb, which it was not labeled as anywhere on their site, because the manual is clearly not new and the box was a bit wrinkled/bent up on the lid around the tab where you open it. If it IS a refurb, I paid about $70 more than a refurbed D90 would have cost me locally, but there are no signs of use or refurbed-ness on the camera or accessories, so I can't prove anything and can't complain too much. Just so long as it really DOES have the 1 year Nikon warranty it allegedly came with -- hopefully I never need to find out..."

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