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"My guess is that BGS had a recent change of management. I purchased three guns from BGS that, while I wouldn't call speedy, none the less, I was pleased with the transactions. Then on 12/3/12 I placed an order for a Ruger SR9C. It was shipped (UPS insured) on 12/11/12, estimated delivery date of 12/13, then changed to 12/14, then to 12/17, and finally to 12/18/12. I placed a trace on 12/18 and after another 10 days, got a "claim issued" status from UPS on 1/4. I was then told by BGS that they were out of stock on this gun and couldn't get any more. So, I asked for a refund. It is now 1/11/13 and I'm still waiting for my refund. This is very, very poor customer service. Did I learn from that? Sorry to say, no, I didn't. In the interim, on 12/23/12, I placed an order for a Bersa Thunder 380 for the wife. I put it on the credit card and paid the full price (to avoid the 5-day wait "for the funds to clear") because she needed it for her upcoming CHL class. Big surprise, we had to re-schedule the class from 12/28/12 to 1/19/13. My order was stuck in "Pending" status for 11 days, and has finally been move into "Shipping" status for another 2 days, and counting. Again, very, very poor service. If they have that much business, then they need to hire an extra person or two to work in shipping!!!Then there was my attempt at ordering a Walther PPQ. Their website indicated they had stock and it took my order, then I got a call the next day saying that they were out of stock and didn't know when they would get any more. I cancelled the order and rather than wait for them to process my refund, I contacted my bank and placed a stop order on the electronic check. Looking back, that was a smart move on my part. There is no doubt in my mind that if I hadn't stopped payment, I would still be waiting for my refund for this transaction. So, here it is mid January and I'm still waiting for my refund for the lost shipment ordered over a month ago, and also still waiting for my wife's gun to ship. If I ever get my refund and merchandise, I will never, ever, ever, deal with BGS again."
"Placed an order for Glock G21 back on Dec 3rd, then was told shipping was delayed over & over. Finally got a call today over a month later, there was a shipping error they made and I have two choices. I can re-purchase another G21 for an additional $150 or cancel my order with a full refund to my CC + $50 credit for my trouble. I felt like they tried a bait & switch on me becuse of the current buying frenzy that is taking place. Instead of taking a small loss for thier mistake, which I'm sure I'd make up with future purchases. They lost a customer for life and I'll make sure to inform as many people as possible what happen to me."
"well i ordered a gun 3 weeks ago. called yesterday, they told me that is about the average wait time.. wtf??? when you read the reviews on their website everyone raves about the fast shipping so i don't know what thats about. my order has been "shipping" for about a week and still haven't received a tracking number, supposedly it is just in the shipping department. Now i am going to be leaving so if my gun does get here i won't be able to get it for another month (school). extremely annoyed"
"This company has no useful customer service.No shipment notice was emailed to me, despite the previous emails that say I would receive a notification and tracking info as soon as my order shipped.No tracking info is available within my order details on the company's web site.The order details say that tracking info is available by clicking the Order Status button after logging in. That's a flat out lie.Contact Us is a joke. Their 'online chat service' is never available; I could find no email address to send a request to; and as others have pointed out, the wait times (a long distance call on my dime) are excessive.I will not purchase from this vendor again, and I certainly won't recommend them to anyone I know."
""Well, I honestly have never complained or was ever one to type up a negative review etc. But here goes. Yap, I just had to be a customer to wing it out and ignore the bad review experiences with other customers. I placed a very simple firearm order; on Dec/31/2012 For one Marlin .308 Bolt Action Rifle. Its now heading towards the 7th business day and my order is still in process stage. I have called Buds Gun Shop at ease, but no great help at all. I have called on the 2nd, 4th, 7th and today as of 01/08/2012.They were polite, but not helpful at all. Whom ever answers the phone, just says the same b.s Well sir, blah blah, we are waiting for the firearm to get to our shop from the warehouse, blah blah, then we expect it, blah, then it will ship out to your FFL dealer etc. I mean, come on now Buds. How hard is it for you to ship out only ONE FIREARM. And I honestly called twice before placing the order and was TOLD TWICE, that the rifle is plenty in-stock and ready to ship out. Hell, you took my money within minutes after placing the order, WHATS THE GOTDAMN HOLD UP? SEND IT OUT ALREADY. This is my first order and will 100% be my last from BUDS! STAY AWAY! Just stick to shopping locally like most firearm owners say. And spend that extra $20 to $100 at your local dealership, ITS WELL WORTH IT. Least at your local shops you can see your firearm, inspect it and no worries. AGAIN, THIS IS MY FIRST AND FINAL ORDER EVER FROM BUDS. NEVER AGAIN! I will keep you all posted and keeping my fingers crossed that they will actually ship my rifle out. If not, I will take this to small claims. I have a cousin whom is a lawyer, that will take my case for free. Will contact you all soon to see if I finally receive my rifle. I wonder if Buds will actually ship my rifle and will they even ship out the proper rifle? This I gotta see.... Even if I receive my purchase, I will not apologize for this treatment against well paying customers. There is no excuse for this type of long wait for a shipment... Its my fault for trying something new, instead of going to my dealer. But I only tried this online store, since this B.S with the Obama firearm ban scare, that all my local shops are nearly sold out of everything. I just wanted a simple .308 to train my lady to shoot and this Marlin that I saw only for barely $300.00 shipped, is what I thought was a bargain. Especially how times are now. Yap, it was a bargain alright, they got my cash bargain as I just sit here waiting, waiting, waiting... Buds if you think I'm going to fall for your 10% cancellation fee scam, you got another thing coming! SEND MY RIFLE YOU JERKS! I'm stubborn and I'm going to keep calling and annoying you all till it either ships out or until our small claims date!...." Update: Well here I'am, its 1/9/2013. Calling Buds Right Now, I'm only caller number EFFING 22. Hmmm,,, only an hour wait to get a hold of someone. Yap, my order is still in processing stage since Dec/31/2012. This is definitely a crooked company. Damn, I knew I should not have ordered from these bastards. I will keep you all posted. I'm tempted to hit the cancellation button on their EFFING cheesy web-site. But 10% restocking fee for something that has not even been sent out, is OUTRAGEOUS. What assholes...Update: 1/10/2013- Status went to shipping. Lets see how much longer till my rifle finally arrives!Update: 1/11/2013- Still waitingUpdate: 1/13/2013- Its the weekend now, but still nothing arrived on the 11th. F**K this companyUpdate: 1/14/2013- Still in shipping status, F**K this companyUpdate: 1/14/2013- 2pm- Now when I called, gave me a UPS shipping number, Wonder if this is my true order, will keep you all posted, fingers crossed- Still- F**K this companyUpdate: 1/15/2013 Shipment on its way from UPS. Still wondering if they sent the right firearm. Suppose to arrive tomorrow at my FFL dealer, will let you all know!Update: 1/16/2013- It is out on local delivery as we speak, will let you all know by end of today or tomorrow if the proper rifle was received without flaws/defects etc.Update: 1/16/2013- Status, delivered to my FFL at 1:10p.m. Getting ready to head to my firearm shop!Update: 1/16/2013- WOW FINALLY, RIFLE RECEIVED AT MY FRIENDS SHOP 2:45pm. Rifle is in mint shape, not a scratch, no defects, all mechanisms are in perfect working order. THANK GOD. I give 5stars for my .308 rifle only! The 1Star rating stays for the slow slow shipment, 1star for customer service and my final star! Don't say I didn't warn you consumers out there. SHOP LOCALLY! LESSON LEARNED, take-care Buds, first & last purchase EVER!***REMEMBER IF YOU MANAGE TO GET A FIREARM BY BUDS, INSPECT YOUR FIREARM BEFORE YOU SIGN OFF FOR IT. MAKE SURE YOUR FIREARM IS IN PERFECT WORKING ORDER!!! OTHERWISE YOUR STUCK WITH IT AND WILL ONLY COUNT AS A TRADE IN!***"
"No way to put it nicely, this company sucks. For the ones that have had a good experience with Buds, I'm happy for you ... but a lot of people aren't so lucky. On the phone they say 3-7 days to ship, in the email they say 7-10 ... plus at the time the order is processed NOW they say it's a 10% penalty to cancel your order ... they conveniently slipped that in but are not forth coming with that info at the time of the order. Had I known that little tidbit at the time I ordered I would not have done it. Essentially, they are telling you that your money is hostage and if you want to set it free you'll pay for it which is a crock. There are countless horror stories on here with similar or worse complaints. How this company is BBB accredited is beyond me, but I would recommend that people that have issues with Buds should file a complaint with the BBB and that will change. It's easy, costs you nothing and would quickly change Buds BBB rating if in fact there are as many customers out there with these issues. This 10% penalty is a new one from Buds and wasn't there before and I'm suspecting it's due to the amount of canceled orders by pissed off customers so now they just stick it to you to try and force you to put up with it ... but I ain't taking it lying down.UPDATE: 1/14/2013 - I filed a case with the BBB on 1/8(Better Business Bureau) against BGS and within 5 days of that got a full refund ... no 10% taken out but ALL of my money. Thank you BBB for your help. I have used the BBB 4 times now and got satisfaction every time. If more people used the BBB to file claims against BGS I'm pretty sure their BBB rating would plummet and they might start conducting business like they should. For those of you that don't know, the BBB is free and it gets results1/30/2013: In response to "charmingdevil" ... a) I live in the 4th largest city in the US b) Keep in mind, we all know you ignored the bad reviews on here and bought from Buds because of the pricing ... we all have c) Everyone is a satisfied customer until they become unsatisfied d) I'm glad you had a good experience, I had a few myself ... question is what will be your response when you have a bad experience with Buds? Lastly, I don't really care about your opinion or what you think about "us in the sticks" ... I got taken for a ride (along with thousands of others) and I'm done with Buds, but you are welcome to buy all the guns you want from them and happy shopping."
""I have purchased several firearms through http://Budsgunshop.com. I recently went to Bud's site to purchase a Glock, and to my suprise they had increased their price of a Glock 17 from 539.00 to 575.00 overnight. It seem that they are using the Newtown incident to increase their fire arms cost by 12%. I complained to them through their website and they responded by deleting my account.I think it's so unfair that http://Budsgunshop.com deletes reviews thats not favorable. Isn't this a democracy. What about the first amendment? Freedom of Speech.Go figure!" "
"Bought a Taurus 1911 for myself for Christmas, thank you self. I got the best price, incredible delivery and a beautiful gun.The main reason I decided to write a review is because I saw a few negative reviews and I needed to ballance the scales. My experience with Bud's Gun Shop could not have been better. their web site was also the easiest most user friendly of any that I visited. Sorry if any one has sour grapes but I'd have to question their disposition and situation. Lets face it, and be honest, gun enthusiest can be a pain in the azz to deal with. They usually find themselves pretty damn wonderful. "
"I ORDERED A SMITH & WESSON M&P AR RIFLE FROM BUDS TWO DAYS AFTER CONN. SHOOTINGS DEC. 16 2012. ON DEC. 26 2012 THEY SENT ME AN EMAIL SAYING THAT MY RIFLE WAS A LAW ENFORCEMENT GUN AND WOULD HAVE TO SEND ME A REFUND. WHEN THEY FOUND OUT WHAT THOSE RIFLES WERE SELLING FOR THEY TOOK MY RIFLE BACK. WHAT A SORRY WAY TO DO BUSINESS. I AM A FFL DEALER , I WILL REMOVE MY FFL NAME FROM THERE SHIPPING LIST AND I HOPE OTHERS WILL DO THE SAME. YOU ARE DEALING WITH CROOKS.!!!!!!!!!!!!!!!!!!"
"This is an update to the post I made on Dec.23 2012(before I had any contact from a Budsgunshop.com offcial)On the late afternoon on Dec.23 2012,I recieved a telephone call from a Budsgunshop company offcial about my order.After a couple of e-mail exchanges with the V.P. of Budsgunshop.com,I now "STRONGLY" believe this was an "inventory issue".With Budsgunshop.com's very timely response to my issue and thier commitment to make my order "RIGHT",and that my last post may have been in error.I have changed my rating of Budsgunshop.com to reflect this and will remain a customer of Budsgunshop.com and feel that no other action needs to be taken."
"Save yourself the trouble and DO NOT order from Buds Gun Shop. I was moving from Illinois to California on 12/8/12 and knew that with the 7 days TOPS handling time + 2 days shipping, I would have received the firearm before I moved. 7 business days from my order (11/26/12), still nothing from Buds. I wasn't going to receive the firearm in time. ARE YOU KIDDING ME? It takes 7 business days (10 real person days) to ship a common, in stock item? That's the longest I've ever had to wait for anything to ship. If the website's overwhelmed with orders around a certain time of the year, it should say so on the site. Why not offer expedited handling/shipping? Why not send an email after X amount of days that it cannot ship the item? They really aren't trying to make things easy for the customer. Their site also sucks and is down half of the time I try to get on it. They have one person on their chat (who's actually very helpful and I know they're doing the best they can with what they have) and when trying to get a hold of somebody on their customer phone line, waited FOURTY MINUTES to get a hold of somebody to cancel my order. At first, their website was going to charge a cancellation fee of 10% of my order (50 bucks) for doing absolutely nothing. The customer support person was understanding and waived the fee since it was past the 7 days. There's just so many things wrong with this place. I will never use them again and will never recommend them."
"Purchased an item on December 7, 2012. The item was shipped the next business day. I placed my order before reading the reviews, if I had read the reviews I would have not placed my order, but I'm glad I didn't read them. The transaction went very smoothly from Bud's Gun Shop all the way to my FFL."
"I ordered from buds before I read the reviews on here. Had I read these reviews before hand I would of never bought from Buds! HOWEVER! I am glad I did. I went with buds because they had the gun i wanted at the right pricd. I placed my order for a Walther pps Sunday and it arrived at my local FFL gun shop Wednesday afternoon. No issues, no nonsense. Just a smooth straight forward transaction. When ordering they tell you if it will arrive before Christmas or after Christmas. I am guessing all the negative reviews are comming from the people who were told they would ship after Christmas. I will buy from buds again. Thank you."
"Back in July 2012, I bought my first handgun from a web business and was very reluctant to buy online after reading all of the horror stories written about Buds,CTD, and others. Most ratings were from the typical "not happy" group and a few were from folks who had great experiences. Typically, there were reviews complaining about delays in shipping and receipt of their firearm, and a few about finding powder residue in the works of brand new guns. After carefully reading about Budsgunshop.com, I found that the bulk of complaints seemed petty as the dickens, where 7-10 business days after processing the order seems to be read as "pay with your credit card and your weapon will be transported to your FFL in minutes.." It seemed to me that patience was something other people had and not gun buyers. I am ordering my fifth handgun of the year from Buds and expect the Christmas shipping season to really slow down my order until sometime nearer to New Years as Buds digs out of the Christmas orders backup. The last order in September was placed on a Wednesday and the order was processed on the following Friday. It didn't ship until the next Monday (and I assume I should have written a really negative review because Buds was so inept at producing the firearm, but I bit my fingers and waited) and after getting the shipping notice Monday afternoon, it took an unrealistic two more days to reach my FFL so I could pick it up. This has been the norm for all four purchases. One took 10 calendar days, one took 6 calendar days, the other 2 in between. Purchases went through perfectly, e-mails and guarantees were sent to me at each step in the process. AND, my credit card number was not stolen and used for fraudulent purchases! I will and AM purchasing from this vendor again. But I do have some degree of patience!"
"People stay away from budsgunshop the good reviews are from workers that work there i should of read the bad reviews before purchase-sing a gun from them i think they dont have the guns in stock my brother order hes from cheaperthendirt at the same time as me and got hes last week and i'm here still waiting on mine just hope they don't go bankrupt and i stay stuck with out a gun and also they give you alot of excuses and customer service SUCKS."