BroadbandUtopia Reviews - page 2 - broadbandutopia.com Ratings at ResellerRatings

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broadbandutopia.com

Computer Hardware & Software

Rating 8.17/10 71 reviews

8.17/10
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All Customer Reviews (72)


Rating 10/10 5/5
modified review posted May-26-2011

"Liked BroadbandUtopia - easy to use website, order process was simple/straightforward, and product availability and selection was right on. Nice work!"

Rating 10/10 5/5
modified review posted May-06-2011

"At my last home I installed new RG6 cabling from my cable tap to my televisions. After doing extensive research I settled on a Belden tri-shield 7915A cable, which had much better performance specifications than the quad shield most local retailers were trying to sell me. The only problem was, where to find it in the short lengths (75ft and less) that I needed as a homeowner. Well, I found it at BroadbandUtopia. Not only did they sell the Belden 7915A, they also installed industry leading connectors, the Thomas & Betts Snap-n-Seal compression connectors.

The cables I received were 1st class and improved the image noticeably over the old RG59 that had previously been installed. So, when I moved to my new home, I once again placed an order to BroadbandUtopia and in just a few days am looking forward to connecting them to a new CM-2020 antenna and going back to free-to-view over-the-air television."

Rating 10/10 5/5
modified review posted Feb-23-2011

"I am so glad I found this website! It had the wire I needed (and it was not easy to find) and a great price!"

Rating 10/10 5/5
modified review posted Dec-28-2010

"Ordering was a breeze, the product was received on time and as expected. A very positive experince and I am going to be shopping again shortly fron them due to the positive experience"

Rating 10/10 5/5
modified review posted Dec-08-2010

"Excellent Service, very fast shipping and the coax cables I ordered were very good quaility. Customer Service was very friendly and helpful."

Rating 10/10 5/5
modified review posted Nov-24-2010

"EXCELLENT PRODUCTS! FAST SHIPPING! FAIR PRICES!
ONLY PLACE I COULD FIND ON THE INTERNET WHICH
SELLS BELDEN CABLE IN LENGTHS LESS THAN 500' -
WILL DEFINITELY BUY FROM AGAIN IN FUTURE!"

Rating 10/10 5/5
modified review posted Nov-11-2010

"The prices and Leviton products is what brought me to your site. The ease of search is a big help, but I compare all sites search function to newegg as they have the best. I have only used your site for purchasing network cabling equipment (wall plates, rj45 quickport connectors, and patch panels. Hopefully I can get my business to grow and increase the amount that I purchase from you."

Rating 10/10 5/5
modified review posted Nov-10-2010

"I placed a very large order with 2nd day air shipping. Everything arrived on time except for 3 items that had to be backordered. The customer service was great. Josh kept me informed via e-mails on the items that were backordered & when they would ship & under what tracking numbers. I am very pleased with the large inventory & selection of equipment on their website, the promptness of the deliveries, and the responsiveness of the customer service."

Rating 10/10 5/5
modified review posted Nov-09-2010

"Excellent experience all around. Web site was simple and straight forward. I received quick responses, fast shipping, and my order arrived exactly as described! I would definitely order from this company again."

Rating 2/10 1/5
modified review posted Oct-29-2010

"Poor service. My order was not received on time and the items I ordered were replaced by higher priced items which they billed me for at a higher rate. Also they delivered items to me that were not mine and charged my card for them. I had to get AMEX involved to help resolve the issue. I should have paid more and gone somewhere else."

Rating 10/10 5/5
modified review posted Oct-20-2010

"Their site was very helpful and explained some significant differences between wire types and uses - very important for a do-it-yourselfer."

Rating 10/10 5/5
modified review posted Sep-27-2010

"The order arrived in 4 days (2 business days), in other words, very quickly. The correct items arrived, well packed and in good condition."

Rating 2/10 1/5
modified review posted Sep-18-2010

"Ordered several parts from BBU. Unfortunately, what I received was not what I had ordered. Simple solution; called their customer service 800 number (7 to 5 7 days a week); turns out it is just an answering machine. I'll now have to work with my credit card company to dispute this purchase. Kind of sorry that I ordered through BBU. "

Rating 8/10 4/5
modified review posted Sep-09-2010

"2nd edit: I received the order quickly, and it was as requested. The quality is good, and the price is reasonable. Overall, I am satisfied.

Edited: Within 10 minutes of the writing of this review, I received my tracking number by email. So disregard that portion of the review. But I still think they could do a better job of answering the phone. I suspect that they may have a staff of one! (end of edit)

This review may be a bit premature, but since this retailer has such glowing reviews, I felt compelled to register my complaints. First of all, the retailer has not responded to my email inquiry of 5 days ago. I managed to reach Josh by phone, however, and placed my order 2 days ago, just after the same-day shipment cutoff time. I called yesterday and he confirmed that the products had been shipped, and I would receive a tracking number last night. I didn't. And the web site still gives no indication of the status of my order. I tried to call again this morning, but no one answers. I don't think anyone ever answers the 1-800 number. I will keep trying, and maybe I shouldn't expect the same kind of service that Newegg gives from this much smaller retailer, but the reviews on this site lead one to believe that they give first-class service. I'm waiting for confirmation of that, but so far they have given me very poor service. "

modified review This review was modified by actanner on September 20 2010 05:31:44 PM
Rating 10/10 5/5
modified review posted Sep-01-2010

"5 star company. Easy to order - many forms of payment accepted. Good communication when I had a post sale question. Received all items quickly, well packaged, and fully functional. Thank you!"


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