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130 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","store_rating":"7.50","total_reviews":"130"}, "store");)
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![Share](javascript:share_rating({"review_body":"THESE people are so awesome......Everytime we order ANY screen from them it is top quality and we have been ordering for several years from Bliss because their name says it all it is blissful working with them and MICHELLE is so awesome, reliable, dependable and prompt. She takes care of all my orders and never fails me..The two times in many years we had a problem, they rectified it immediately. I would not buy screens anywhere else.... If you getr Michelle in Sales you will be very satisfied. I am sure all the others are great because the overall process runs so smoothly but they are a bit hard to get on the phone sometimes but place an order online and you CAN TRUST it will be done. RELIABLE that is my word for them.","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1331693#comment1331693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"schedulemeplease","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipping times were not incredible, but decent. However, when the LCD came it was cracked, probably broken during shipping. I emailed them a picture and a description, and they quickly agreed to send me out a new screen for free. Not only this, but they did not even charge me any restocking fees or even require me to return the damaged screen. When the replacement arrived, I installed it and it works well. Overall, I am very pleased that they were so willing to replace the broken screen and that I did not have to fight it.","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1325377#comment1325377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"fortpinepitch","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an LCD through Bliss Computers. A non-compatible screen was sent to me, and so I returned it. The screen was in excellent condition, similar, just not compatible. I returned it and posted a review here with my complaints. A customer service representative contacted me via email & phone the same day I posted the negative review to apologize for the mix-up and let me know they would refund the original cost & shipping cost and wouldn\u0027t charge a re-stocking fee. They provided the refund within hours of me giving them the tracking number.<br><br>However, I still had to pay the $12 to return the part to them and that came out of my pocket (along with all of the time & effort put in) - they didn\u0027t provide a refund for that. So just be prepared for that. <br><br>Tip - the customer service seemed to generally work with me if I contacted them. If you don\u0027t hear from them, post a review on here describing your experience, they read these. I talked with Adam.","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1306215#comment1306215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"gdubf","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered several replacement laptop screens - always delivered quickly and at a great price! Recently, however, one screen was faulty upon installation; a quick note to the folks at Bliss Computers, and they shipped me a replacement right away! If you have a bad laptop screen, this is the place to go for replacement parts - excellent service and reasonable prices AND they have great product support!!!","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1278803#comment1278803","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"planettechhawaii","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awesome service! I received my order around 1pm today and only placed the order late yesterday afternoon. Quality product too!<br>The website is the best - I knew what I was ordering and didn\u0027t have to ask any questions as everything was explained so well. Also the pictures were very detailed and accurate and I was able to order with confidence. THANKS! ","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1239963#comment1239963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"jwoII","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst customer service ever, Michelle is the rudest person ever. We purchased over $30k in screens from them and were treated terrible... AVOID THIS ONE AT ALL COSTS","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1231857#comment1231857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"DTS02","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As a small business owner, and having over 30 years in the IT arena; I was very impressed with the overall professionalism, speed of service, and product quality that we received from Bliss. We will definitely be doing future business. Bottom line: I would HIGHLY RECOMMEND Bliss to anyone!","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1221829#comment1221829","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"compuman_4001","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been ordering laptop screens from Bliss for a couple of years now. I have probably purchased 12. This order came in on time (as usual)but had a pixel issue. When I called them with my issue, they said \u0022not a problem\u0022 and immediately started the process to have another one ready to go. In 2 days the new one came in with the return shipping label. I am really pleased with both service and quality and when asked where I get my screens I just say Bliss Computers in New Jersey. I get that look like \u0022what New Jersey?\u0022 and just say yes, and tell them about how I like the way they do business. I hope they stay around for a long time because good customer service seems to be hard to find.","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1215791#comment1215791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"mltzflcon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My son\u0027s Toshiba laptop screen was broken by the airline luggage goons. I shopped and shopped online for an EXACT replacement screen.NO ONE could beat BLISS\u0027s price. I called Bliss and gave the friendly phone rep the laptop info and 3 days later UPS showed up with the exact replacement new screen. It took me about an hour to install the new screen. Bliss had a GREAT PRICE, Fast delivery, and VERY helpfull.<br>My son says Thanks Bliss!!","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1214883#comment1214883","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"favre04","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I needed a replacement screen for my ASUS eee1015PED netbook and ordered from them through eBay. The first screen that arrived had a manufacturing defect. Dave from Customer Service was extremely helpful and another screen was sent right away. This one works fine. I would certainly purchase from them again (although hoping not to need to) and can recommend them as a reputable company.","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1206809#comment1206809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"Bderiso","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I needed a replacement lcd screen for my Toshiba laptop. When I ordered it I ordered the wrong one. Dave was very helpful , sent me a Return Merchandise Authorization and quickly found and sent to me the correct screen - Which Works Great!","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1145717#comment1145717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"mikelm73b","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received a damaged LCD. I emailed the sales department and the next day Dave emailed me back notifying me that a replacement is on its way. They didn\u0027t even make me ship the defective one back, which is nice...most companies require you to send it back and won\u0027t credit you or send a replacement until they receive it back and test it, etc. and you end up waiting weeks. It was a pleasent surprise to get an email saying they\u0027ll immediately send a replacement no questions asked, no hassle. Makes my job easier.","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/1120671#comment1120671","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"wiczjr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi, I ordered a replacment screen for my laptop but when I recieved it I thought it wouldn\u0027t work. I contacted Dave for an RMA and he said no problem but asked for a little more detail about why I needed to return it. After I explained my dilema he patiently expalined that I could use the screen with some furhter directions and help.<br>It worked out Great!!<br>I am much happier that he helped me make it work than just refunding my money and sending it back.<br>Thats Customer Support!!!<br>Thanks Dave!!!","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/946355#comment946355","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"bmullis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi I am not a \u0022technical \u0022 person but decided to try to fix laptop myself(it needed a new screen) ordered the replacement screen at a very fair price and with easy instructions replaced screen It works great,,seller shipped immediately but do to snowstorm it sat in N.J. for days Dave looked into this for me and got it sent pronto,,thumbs up guys!!!","link":"http:\/\/www.resellerratings.com\/store\/Bliss_Computers\/review\/931847#comment931847","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bliss_Computers.jpg","store_name":"Bliss Computers","username":"Terrylyn","rating":"5"}, "single");){kind=link}
"I have ordered several screens (20+) from Bliss in the past; their shipping was a bit slow, but nothing too bad. The latest screen has been a nightmare. I received what looked like a new screen from them a few days after I ordered it. It was DOA, after 20 screens 1 DOA is not unexpected. I submitted an RMA via their website and finally got their approval email 3 days later. I sent out the screen the same day. A week later I was starting to wonder where my new screen was so I tried to contact them via email, I got no response. Over the next several days I sent several more emails before they finally responded saying they never received the screen. So I sent them the tracking number verifying they had signed for it over a week before. I finally received my replacement screen a month after the original order. When I opened the replacement screen I noticed it was worn and obviously used, I tried it anyway. It was also DOA. This time I called them, left 3 messages before they finally got back to me. I sent it back as soon as I got another RMA approval. Since I sent it back I have sent them 5 emails and called (leaving voicemails) twice to try to get a status, they have not responded once. As of this writing, it has been a month and a half since my original order and I have no idea if I will get my screen.
Edit: I received my 3rd DOA screen so I overnighted another from another company, it works fine.
tl;dr RMA process is abysmal, customer service does not respond to emails or phone calls
Edit: P.S. It seems like most of the reviews on this page are fake."