2/5

posted Feb-20-2004

"I now know that Biggerbooks and Ecampus are the same company (same address, same customer service, same billing).
FYI, Since Biggerbooks refuses to publish their phone number, call the Ecampus customer service number: (888-388-9909).
I ordered 2 books, then tried to cancel the next day, via email. I cancelled because I got "upsold" to more expensive shipping than I asked for (their web interface is a real pain to navigate). They sent a cancellation email, but then I continued to get autogenerated emails saying my order would ship soon. Since I didn't have their number, I sent emails, which were ignored, and it did get shipped.
On a positive note, the person on the phone (Ecampus) was extremely friendly, and said to refuse shipment at the post office and return the package to sender, with a refund to follow in 5 weeks.
It has been 3 weeks so far; too early to tell if I'll get a refund.

Nice or not, it was a big inconvenience."

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1/5

posted Dec-06-2002

"Purchased a manual from here. Site said ussually ships in 2-3 days, ordered on monday, shipped friday. E-mailed support twice on thursday, no reply. E-mail was sent early friday morning to cancelation department and customer service, told them to cancel order, they sipped it anyway. What is even worse is when I got the package it had e-campus plastered all over it. The packing slip didn't have anything referring to biggerbooks.com! Will not do bussiness with this company again!"

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