Books & Magazines
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"Here's my story... I ordered a Messiah score which the website says is a 2004 copyright, and the shipping was listed as 2.98. The book I received was c.1992; the shipping magically increased 33% after they had my payment info; and the book arrived damaged. It had black smudges like soot all over the cover. I tried to contact them via email 3 times, and like everyone else, received no response. Do business with this site? You decide..."
"Save yourself a headache and DO NOT purchase from this company. Biggerbooks.com is quick to charge your credit card, but slow to ship and even slower (and rude) to respond to inquiries.Added shipping onto the order, even though it qualified as "free shipping", which took 3 phone calls & 2 emails to get credited.Insult to injury? During 5 contacts, no one from biggerbooks.com could tell me that the order wouldn't even ship until October 8th, 14 days AFTER the order was placed and credit card charged.Biggerbooks.com defines poor customer service."
"DO NOT ORDER FROM THIS SITE Sites like this should be illegal. There is no way to make contact with this company other than by e-mail, which they do not respond to, nor do they update you on a placed order as to if it has been canceled or you may receive the books 3 months from now, nothing. Very disappointing. "
"I ordered the book on Monday, and received an invoice. I wrote them on Tuesday to get an idea of delivery date, no reply. No phone number in on the site, I continued emailing and faxing with no success. I started researching and it became apparent that they sell books that they do not have in stock. Since I needed this for a class, I found another copy elsewhere. I have sent them a cancelation request everyday for 2 days both by email and fax, never a reply. The more I have read about them the worst it gets. I believe that they also own/manage Ecampus. Ecampus is the same address and yet they say that they are out of stock for the book? I would not recommend either company."
"This review was from a while back - resslerrating emailed me today stating that I needed to remove a direct quote in order for my review to be reactivated. I have a feeling there are more negative reviews that were removed due to the rule of not directly quoting.. Here goes the original (with quote removed) review.Ordered book on June 15 '07 was told the book would Ship from their facility on June 25 and arrive June 28th. Got an email on the 27th saying it was delayed. **there used to be a quote here of what they said but in order to have this review up - I MUST remove all quoted messages**At least their automated service gave me a heads up and I wanted to book for the summer to study for the upcoming semester so I did not mind waiting. Well I did ALOT of that to the point that I had even forgotten I had ordered a book from them. Realized i did when I was going through my old email. Any way its August 27 - checked my order is canceled. I will look elsewhere and would recommend you do the same. "
"Ordered a new book on July 11, 2007 they had listed on Bookfinder.com. After I ordered the book--- on the same day--- they told me they DID NOT EVEN HAVE the book but was promised to be delivered by Aug. 7. As of today, they said they still do not have the book, nor do they know when they might get it but I should be patient. I think over 5 weeks is patient enough. They STILL have this book listed for sale today, August 16, on Bookfinder.com but still do not have it. "
"I should have read the other negative reviews on this company. I also had an order placed and then canceled a few weeks later. "
"AWFUL!! Before ordering I made special inquiry to determine if my book was in stock, was assured by their customer service that it was in stock and available for shipping, placed my order, waited weeks, then got an auto-generated email cancelling my order because the book was not in stock! Customer service responded curtly and gave me no explanation as to their misinformation. Wrote to CEO yesterday."
"Unfortunately, I didn't look at the reviews before making my purchase. I selected 2 day shipping and since there was no indication of a delay on the web site when they would process the order and ship my product, I assumed it would take no more than 2 days + the 2 days shipping which would give me what I purchased at the end of week, but I just now got an email saying that it will take 2 weeks. After the other reviews, I might consider myself lucky if I get it that fast. I'm considering cancelling my order and paying a little more elsewhere so I can get my purchase in a TIMELY manner. "
"Placed order for book website claimed was in stock. Order was confirmed. ~1 month later rec'd email stating order was cancelled because they couldn't get the book. Complete waste of time."
"Do not buy from this website!!! After waiting for 2 weeks for a "special order" I was told it would take up to six weeks for this book to come in. This is not what they claim on their website. "
"STOP RIGHT NOW and don't even consider ordering from BiggerBooks.com. Every word that you see written in these reviews is accurate. The company totally sucks in every way, shape and form. Do NOT waste your time with them. You will not get your book and you will get no response from the alleged "Customer Service Department" (which wasn't even open when I called during the posted hours). Every inquiry I sent went unanswered until I finally just cancelled the order. I sent a copy of every email to eCampus as well, and got no response from them either. It's maddening! Satisfaction guaranteed 100??? That's just someone's idea of a sick joke, probably meant to drive us nuts while the company sits back howling with laughter about what a bunch of schmucks we've all been."
"don't buy from this place. It seems like they never have their books in stock and takes weeks to get them in. Do your self a favor and buy else where. Even ecampus(main company of biggerbooks) is better."
"Sadly, I appeared to have fallen into the same trap! Too bad I didn't stumble across the Warning Signs here before attempting to purchase two textbooks on 09/04/2004. As previously mentioned, the books were to be shipped within 2-3 days, expedited... and no books. No email. And on the web-based invoice check, my books are - if they're there at all - sitting around with a code that doesn't reflect any available codes on their drop down menu. REL? What is that? And no number. I think I'm going to write to the Better Business Bureau."
"Very frustrated with this company--can relate to many of the comments already posted! Placed an order August 27 and a week and a half later, I was expecting the order and received an email noticed saying the book was unavailable. I have emailed the company several times and have not received response. Of course there is no phone number to call (thank you to whoever posted the ecampus #). Today is September 12 and I still do not know what is going on, nor do I have the book. Will not do service with them again! "
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