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posted Dec-23-2004 “Thank-you for the suggestion, we are working towards a contract with Mastercard in the very near future. We value your constructive input, thanks kindly.
Sales @ Bigfoot”
posted Dec-23-2004 “Regarding your opinions and your comments from your previous emails you are certainly entitled to them. However based on your replys I cannot see how we incorrectly processed this order. You ordered items that were clearly marked out of stock at time of order and we processed as soon as stock replenished.
We shipped to the address information that you provided on your order and no error was made in shipping, in fact this address was verified by your bank. As you indicated in your email to me you filled the ship to form in wrong when you checked out.
Our web site uses AES 256 bit encryption and there are no security issues of which we are aware. The software both back and front end that run our site are monitored and as far as we know secure. The engines that run our site are not home brewed they are sophisticated corporate servers and we make sure everything is 100% secure. The software we use is implemented world wide. We take our customer's security and privacy very seriously.
I made all these points clear to you in email we exchanged but for some reason you keep insisting we made an error and subsequently rated us poorly. I am sorry but that isn't what happened in this case.
I am more than willing to admit when we make a mistake and work to amend that problem but I cannot see anything wrong on this side. I am sorry that I could not be better help in this respect.
Neil @ Bigfoot”
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posted Jan-18-2005 
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![Share](javascript:share_rating({"review_body":"Since i was not in a rush i used COD and it went across Canada in 7 buisness days.<br>the people at BigfootComputers are kind and VERY smart, i made a mistake in my order and i recieved a email from a hardware tech saying a part ( 1\/2 inch OD Vinyl Tubeing) in order will not work with the other part (Silver TDX DD WaterBlock), i needed 1\/2 inch ID Tubeing, I noticed my mistake and got the order changed before it got shipped, I was very impressed with that..<br>The items in my parcel where nicely packed with packing foam and a strong box with no damage at all.<br>I would order from Bigfootcomputers again and again, they are great..<br>If your looking into building a powerfull gameing computer i would buy my gear off these guys they know whats what..","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/184314#comment184314","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"ChronWar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Quick shipping, good overall. Shipping price cheap","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/184292#comment184292","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"brianca2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was the first time i was buying something on the net with a credit card so i was a little bit nervous, but everything went fine and i think they have a secure website. I bought a zalman 7700A-cu fan and some thermal paste. It took ~24 hours to proceed my order and they respected the 1-2 days transit. The package arrived and everything was fine, if i have to buy something from them in the future, i will not hesitate.","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/183967#comment183967","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"jsb7","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchasing went smoothly. COD service was flawless and convenient. The Thermaltake 92mm fan I received first had a bad bearing or something. Contacted Bigfoot, and in less than 12 hours I had a tracking number and a new fan got here in 2-3 days.<br><br>I was impressed with the customer support. The packing was done extremely well. The package looks like it could me thrown out of a plane and still survive.<br>Only thing that could make them better is if they accepted mastercard!<br>","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/183674#comment183674","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"TheSternMystic","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Once again, a great transaction. Quality product, delivered quickly and bought at a competitive price.","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/181326#comment181326","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"r7undy","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well I have to say I like this store.. There regular prices may not always be the best but stuff on sale is what I purchase.. Very happy with there delivery times and I,ve always got what I ordered and on time... One of the very few companys I order computer parts from and have done so several times.. Well Like always I received everything quikly and with a minimum of fuss.I got exactly what I ordered and it worked","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/181272#comment181272","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"tomvill","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good service, and I imagine if it were not for Christmas speedy delivery. No damage to the goods, packaged very well. I look forward to future transactions with BigFoot.<br>P.S. may I suggest you begin accepting mastercards for payment?","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/177970#comment177970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"polarized","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the MSI K8N Neo2 Platinum motherboard, 1gig of Crucial ballistix pc-3200 ddr ram (2x512), and a Zalman cnps7000-alcu heatsink and couldn\u0027t have been happier with the service everything was packaged great, prices are decent, quick replies with email questions. I\u0027ll definitely be ordering from these guy\u0027s in the future! Keep up the great work guy\u0027s it will pay off ;)","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/174278#comment174278","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"ghostrider75","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Took over 3 weeks before I received my order. They screwed up on my shipping address and I suspect that their secure web site may be a little shaky (basically you should be cautious). Poor communication overall. I rate them an average. They are a small store and should take better care in dealing with customers (they are not a dell after all).","link":"http:\/\/www.resellerratings.com\/store\/Bigfoot_Computers\/comment\/172423#comment172423","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bigfoot_Computers.jpg","store_name":"Bigfoot Computers","username":"Regalk","rating":"2"}, "single");){kind=link}
"I am waiting arrival of some case fans, and Bigfoot could not have made the purchase any easier. They have knowledgeable staff, and they reply to questions quickly. This is my third purchase from Bigfootcomputers, and they will be sure to see my business again. Keep the up the good work guys!
One thing though, the tracking number I recieved does not come up when checking the status with Canada Post."