Apparel & Jewelry
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"Good variety of products and easy returns. "
"Great quality clothing for the best prices, just wish the delivery time was not so long and also wish that mail delivery HELD items to be picked up in case I am not at home. Instead, they leave it at the door."
"My online shopping with Beyond the Rack was easy and convienient. The purchase was in my mail box in less than 2 weeks."
"Great customer service but many issues with the delivery. FedEx was the carrier chosen by the Vendor and they are really a pain when it comes to Residential deliveries..."
"Never had a bad experience yet! Keep it up!"
"It's easy, and the quality it's perfect. But the delivery it's too long."
"I think it takes way too long before you receive what you have ordered. and sometimes the product are not as nice as seen on the screen."
"Have always had great experiences with BTR!"
"Beaucoup de belles robes par contre, quelques unes ne réflètent pas la réalité."
"I often find out after placing my order that one of the products I've ordered is "out of stock" and BTR doesn't do enough to rectify this pitfall in the process. I understand this is one of the shortcomings with online shopping, but I think it's situations like these that allow the company's view of customer satisfaction to become apparent. Also the product descriptions are so minimal and the customer service reps never know details (ie. the material of leggings) and I only realize after the product has arrived at my house that it's made of nylon, which irritates my skin and I then have to go through the arduous process of returning the item and hoping for a full refund. "
"product was exactly as described, however, shipping time within Canada is too long. I can get items quicker from the U.S. sadly. Disappointed with shipping time"
"Je commande régulièrement à BTR et mon expérience est positive à 4/5. Seulement un achat de bicycle d'enfant fut désapointant. Les items sont toujoursbien emballés. Rien de casser. La description des achats sur le site web est pertinente. "
"Hi,On my first big returns of items i did not know how long it would take so i asked to know what was happening. But since that everything is great. I have no complaint to say. Like you say YOU DELIVER and the delay are okay. Ihave to be patient since i am not buying directly in the store. Thank you for your great work and the diversity of the items that are available to us. I speak of you everywhere i go."
" I have had an excellent experience shopping on the Beyond The Rack website. They always advise me on the status of my order and follow up with calls thanking me for my patronage of their on site store. The products that arrived from BTR were as pictured on the site and I have been very satisfied with my purchases. "
"I have ordered from BTR many times. Their products are always delivered in a prompt and satisfactory manner and if there is a problem, they are quick to resolve it."
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