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"This service is horrible -- never on time, poor customer service "
"I purchased 4 items on Nov 8th, 2013, only 1 has been delivered before Xmas, after calling them almost 10 times, the last item missing was confirmed to be refunded on Feb, 2014. 10 days after when i called back to ask where my refund is, they said they just shipped it on that day and refund was cancelled."
"In 2010 I ordered a pair a black leggings with my new membership discount (was it $10 or 15?) so, with shipping fees included, they only cost me $15. During the next two weeks, I received around three emails from them updating me on the status of my order, and also one more explaining that they had not yet received my product from their manufacturer. After a bit more than two weeks I received my leggings; they looked fine but the tag on the inside of the leggings was gone and you could tell it was removed/cut off because there were threads missing. Not very professional IMO but for $15 I don't complain. That was my only purchase ever from BTR; I will not order from them again. However one of my coworkers constantly orders from them (and by constantly I mean that her BTR parcels come in at least once a month), and she has been ordering from them for at least a year now, so I guess she is a happy customer."
"I don't know how Beyond The Rack got such a high rating on this site. I ordered two almost identical items from the site. It took quite a while to get them shipped separately. The quality of the first one was less than advertised, but I accepted it anyway. When the second one came, I just asked the postman to return it without ever opened it. Knowing generally it would not cost me anything for the return postage, I forgot about it for two months, until I realized that I had not received any credit for the product. So I checked the tracking number, to my surprise, the postman tried to deliver it again a month after the refusal! So I called the website to see what happened, and they said it was not them sending the item again, and once they received the item again, they would give me a credit...blah blah. So two weeks later, the tracking number said it was delivered again and refused again! Called them again, and this time they said once they received it they would send the item to me AGAIN.I was pissed, and said I wanted the item RETURNED, not resent. Then I was told I could only get store credits, and after that I could transfer the credit to the credit card that I used. I had to wait 5-10 days every step of the way. This site is a total scam. Stay away from it."
"Receive beautiful items of exceptional quality! Fabulous prices! Comments galore from friends and strangers about items (clothes, jewelry, accessories, etc.)!"
"As always I am completely satisfied with my selection and the value received for my money. I have already started redoing my bathroom and BTR will be my choice for my accessories, furnishings and toiletries. "
"An item that I ordered could not be provided and I was notified by email with an apology and told that my credit card was refunded. I would have preferred to be given an option for BTR credit or free shipping on my next order. When I order from BTR I usually get a number of things at once to save on shipping so just having the money for the one item back on my credit card wasn't really the solution I would have liked. "
"No mention was made of the foul odor that the purse had, but luckily I managed to neutralize it and other than that everything was fine."
"I always receive excellent customer service from BTR. The staff is very helpful & friendly. Thanks!"
"shipping took too long and the item that we wanted did not arrive in time for an event. Still kept one shirt as it was good quality and value but delay is a problem and may discourage my ordering in the future if I have a specific time line"
"great service, helpful people, and great products!"
"I have been very hesitant to leave negative feedback, but this is ridiculous. I still have not received my item. I ordered over two months ago. The estimated shipping date was pushed back three times. The most recent one says October 6th-11th. I sent a request two weeks ago to get an update on the status of my item. They emailed me back saying they would check into it and email me right away with an update. Never received that update...I sent another request last Thursday and still have not heard anything back. "
"Good service, definitly recommended. Woerth the price."
"Order not shipped until Oct 11 - an unacceptably long wait."
"I find anything I order comes with in a timely manner and the quality of the product is wonderful,thankyou so much "