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"We placed an order of some textbooks from Textbooks.com on July 7, 2011. One textbook did not arrive 14 working days after it was shipped. The book was shipped by BetterWorldBooks, an affiliate of Textbooks.com. Customer Service at both Textbooks.com and BetterWorldBooks are very slow in response. When BetterWorldBooks did respond, the response was nothing more than covering their behind - they could not provide any mail tracking info but said that USPS might be slow in delivering the package. The fact is all other textbooks placed at the same time had arrived one to two weeks earlier. Don't use Textbooks.com or BetterWorldBooks."
"I was amazed by the speed with which BWB answered my questions. I live in Australia and did not expect to have a virtually live email conversation with their friendly staff.
I love the ethics of BWB. Old books should not go into landfill - they should keep on circulating and informing, inspiring and educating people.
They had a pretty rare book that I wanted in stock. Their delivery time was not as fast as other online sellers, so urgent requests from Australia might not work for you. Otherwise, they are now my online bookseller of preference.
I also love the carbon offset idea. I haven't come across that before."
This review was modified by CarmenIII on June 18 2011 04:19:40 PM
"Monster and the Surprise Cookie was the book that I purchased - A classic from my childhood! It arrived very snuggly packaged void of movement, rain etc in a very timely manner. The process was super quick and easy, along with the sense of fun from the people that work at Better World Books. Will certainly be returning... Just for a look see!!!"
This review was modified by mattymum on June 18 2011 01:33:10 AM
"I always find a great selection of books. The prices are competative or better and the service is outstanding. The win-win thing is when you purchase through BWB you're helping others. 110% satisfied."
This review was modified by MomKatPat on June 17 2011 09:37:00 PM
"Believe me. Any time I want a book I will check with Better World Books for sure. I am extremely happy with my order. Sr Rose Michel, Wheeling WV 26003"
"Their regular prices are low, the sale prices are fantastic! Shipping is fast and the email alerts along the way are pleasantly entertaining. Fantastic!! "
"I have ordered from a lot of online used book stores -- some are good and some are not so good. Better World Books is definitely in my good category! There descriptions of conditions are accurate. They ship quickly. And they package the books well, without a lot of wasted packaging material. (They also don't use styrofoam peanuts on loose books!)
My only minor complaint is their descriptions are somewhat generic, such as "book may contain highlighting or other marks". This description is on most of their books, yet of the nearly 100 books I have ordered from them, only one was highlighted. (When I complained because the text was unreadable because of 3 sets of highlighting, they promptly refunded ALL my money, including shipping!)
Overall, I can't recommend them enough! I will continue to order from them and recommend them to others!!!"
"Better World Books is a great place to buy used books. The prices are fair, the sellers are great and the cause - worldwide literacy is one of the best reasons I can think of the buy books from them. They also do carbon offset shipping for a few extra cents per order. What is not to like about this site."
"I got to know about Better World Books via their ads on Amazon.com. It's a leap of faith to place an order with free shipping to China. They really did it, from North America via France, meaning they have global sourcing and supply chain management. It feels great. The book I got is identical to the description and above my expectation. Anyway, this is the first time and I may have the beginner's luck. My highest ratings given below is the expression of this pleasant surprise of mine."
"Best bookstore ever. I don't even go to the big bookstores anymore because I can find whatever I want here, there's free shipping, great deals all the time and fabulous customer service. I also love that I'm reducing my carbon footprint by reading used books and think their giveback program is fabulous. I've recommended BWB to everyone I know and will continue to do so."
"Excellent service that leaves you feeling all warm and fuzzy since part of the proceeds goes to carbon balancing and helping spread literacy. The workbook I needed for class was looking about $80 even used from everywhere else, and I got it for around $20 in perfect condition 'used'. "
"We placed an order of some textbooks from Textbooks.com on July 7, 2011. One textbook did not arrive 14 working days after it was shipped. The book was shipped by BetterWorldBooks, an affiliate of Textbooks.com. Customer Service at both Textbooks.com and BetterWorldBooks are very slow in response. When BetterWorldBooks did respond, the response was nothing more than covering their behind - they could not provide any mail tracking info but said that USPS might be slow in delivering the package. The fact is all other textbooks placed at the same time had arrived one to two weeks earlier. Don't use Textbooks.com or BetterWorldBooks."