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317 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","store_rating":"2.83","total_reviews":"317"}, "store");)
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![Share](javascript:share_rating({"review_body":"Immediately after placing my order, I discovered that the book I ordered was an instructor\u0027s edition. (It had the same ISBN as the regular textbook!) Without hesitating, I sent an email requesting my order to be canceled so that I may order the correct book. The next morning, I received a reply stating that they would have to contact the merchant to ensure shipment hadn\u0027t occurred yet and that I would be notified once contact was made. Throughout the day, I receive no new news. I kept checking the tracking of the shipment, which displayed that it had not been shipped yet. I received a shipment confirmation from the merchant the following day! No contact from \u0022Better World Books\u0022!! I acknowledge my error in placing the order, but I acted promptly!! Not even a courtesy email or anything... They have displayed poor customer service. And also, they lost out on making a larger sale. The book I needed was more costly than the instructor\u0027s edition!","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1530658#comment1530658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"PeleeKay","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A great buyer experience. I bought a Better World Book through AbeBooks, when looking for a text book for uni. Like many students I\u0027m always needing to cut costs where I can, I found a used copy for $6.14 US, a saving of nearly $60 on the price of a new book. I\u0027d been warned against several book sites, but hadn\u0027t heard of AbeBooks. I was pleased that they didn\u0027t try to palm the book off \u0027as new\u0027 with the description of it\u0027s condition listed as \u0022Shows definite wear, and perhaps considerable marking on inside.\u0022 I expected a shabby but usable book to arrive. I was pleasantly surprised 2 weeks later for my book to arrive to me in Australia in much better condition than I expected. Some pages are slightly dog-eared, the back cover has some dog-earing on the bottom corner, and there is some faintly penciled-in notes inside, that\u0027s it, other than that it\u0027s like new. I was also happy that it was shrink-wrapped for postage as that kept the pages from further damage and protected t from moisture. Better World Books kept me in touch by emailing me when my order was actually dispatched, so I had an idea of when to expect it. I was very pleased with the combination of Better World Books and AbeBooks and would happily recommend them to anyone.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1527270#comment1527270","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"RedAndSparkly","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a wonderful bookstore! They had every title I was looking for, and I was able to help save the environment by buying used. I also saved a lot of money. Best of all, they donate a book to someone in need for every book I buy. I will be back again and again.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1485323#comment1485323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"Saphire99","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered four different times from October 2011 to March 2012. The fourteen books were accurately described, appropriately priced and arrived quickly. I\u0027ve been extremely satisfied with the e-mail and phone support from the company (I had difficulty using a new promotional discount). Shipping is free. I have found many out of print books I have either not seen anywhere else, or I\u0027ve seen at several times the price as BWB. Selection is fantastic. Great search options and wish list features on web site. This is my first stop for on-line books.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1473263#comment1473263","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"GrinchHead","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a great experience with Better World Books! I ordered two books, one of which I can\u0027t find in libraries or bookstores in my area. The books arrived in the condition promised within 5 business days. The prices were extremely low for what I received. I don\u0027t know about customer service as I didn\u0027t have to contact them. But I was very happy with my first transaction with this company and will use them again.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1406747#comment1406747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"KarenVanderpug","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I think all the bad votes are fake votes, i bought 10 books from this store and i always recived it fast, i buy from Argentina and i never had a problem.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1357281#comment1357281","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"Fortinerooo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good luck if you have a return.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1173861#comment1173861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"DenverBookLover","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible company. the only thing thing worse than scammers are charity scammers. Better world books take orders and money and do not supply them. They also do not respond to emails anymore.<br>Ripping people off is one thing, ripping people off pretending to do something charitable is unacceptable and show how low America has sunk these days","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1172303#comment1172303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"shaftedbybbw","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"01\/03\/2012:<br>I placed an order from Better World Books on 10th Dec 2011.. the estimated shipping date was mentioned to be on\/before 27th Dec 2011.. But, haven\u0027t received it so far.. Website mentions that \u0022AbeBooks will provide you with our contact information after you place your order\u0022.. but I am yet to find one.. I have send a mail asking for the status.. I am disappointed with their service as they didn\u0027t even care inform me before hand for any such delay.. Hoping to receive my shipment soon.. <br><br>01\/09\/2012:<br>Seems, they made a mistake in copying the correct shipping address.. When I pointed it out, they apologized for it and promptly send me an another copy of the book by expedited mail.. Received the book today.. <br><br>Overall: There were some negligence on their behalf.. But, I will definitely give some credits for the promptness of their service once they realized the error.. ","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1096989#comment1096989","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"its-ak","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made 4 orders from Better World Books because I liked their philosophy. However, it\u0027s been more than 6 weeks and my first 2 orders havent arrived. BWB said they will refund me for the 2 orders and I\u0027m waiting and hoping the last 2 orders do arrive. Replies to my queries were prompt but I am really disappointed in the \u0027lost deliveries\u0027.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1073877#comment1073877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"runningnose","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Committed the cardinal sin of listing an item as in stock on their website when it wasn\u0027t. Received an e-mail that it was out of stock the next business day. I consider this completely unacceptable and I will not order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/1028559#comment1028559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"dspin9000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered from Better World Books a number of times, never a single problem with an item ordered, they have amazingly low prices and I\u0027d probably order more there if the shipping costs were less expensive.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/858350#comment858350","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"Sam-Sabrina","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company provides excellent customer service and easy refund process if you\u0027re not happy about the condition of the book - they refund the money, you keep the book. No hassle with returns.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/850500#comment850500","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"eye-scream","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m in a similar situation as the reviewer below. I ordered two books from BWB through Valorebooks.com. It\u0027s been two weeks now, and all the other books I ordered at the same time from other sellers have arrived already, but I have yet to seen the books I ordered from BWB.<br>Seeing all the good reviews here, it might be better to order books straight from BWB\u0027s own website. Don\u0027t recommend buying from them from other websites though, because I suspect processing might be much slower if shipping time isn\u0027t the issue.","link":"http:\/\/www.resellerratings.com\/store\/Better_World_Books\/review\/834550#comment834550","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Better_World_Books.jpg","store_name":"Better World Books","username":"rilakkuma","rating":"3"}, "single");){kind=link}
"As a Domer, a big part of me is very sympathetic with the social activist element that stands behind "Better World Books". But as someone who buys secondhand books, and looks for these books in catalogues and on-line, I feel it's only fair to forewarn potential customers that "Better World Books" are not antiquarian booksellers. Their stock is heavily drawn from discarded volumes from institutional libraries and from private donations. In itself, this is fine: The books simply need to be appropriately described ("acceptable", maybe even "good" condition; "ex-library"; "highlighting"; etc.) and priced accordingly. This is where the lack of experience in secondhand book sales is sorely evident among the good people at "Better World Books". Their interest in raising money for literacy is more than commendable, but that unfortunately leads them to attempt to sell books that most antiquarian booksellers would not because of their poor condition. What's more frustrating to potential customers are the inaccurate descriptions of these books; a book, for example, with highlighting and pages torn out is, by definition, *not* in "very good" condition. Their inexperience is also, I'm sorry to say, reflected in the pricing of the books. One can, no doubt, find books from "Better World Books" that are in the condition described and at a fair price, but the descriptions given should not necessarily be assumed to reflect the industry standards."