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posted Aug-27-2010 “Customer ordered a 3 yr term to Forbes on 5/4/10. The order was sent to our clearinghouse on 5/5/10. Shortly thereafter we received communication from our clearinghouse that the order had been submitted to the publisher however rejected due to the multiple year term. The publisher was currently not accepting more than one year terms. We contacted the customer at the e-mail address noted on his order and advised him that the order had been returned and provided him with a coupon code to replace the order or a refund - whichever he preferred. In speaking with the customer this week, he admitted that he did have the e-mail containing the notification that the order was returned and that it was done in a timely fashion. The e-mail was lost amongst other e-mails. In speaking with the customer a refund was issued the same day.
While the 3 year term to Forbes was listed at $41.12 on 5/4/10, magazine pricing can change from week to week and is updated on a weekly basis. There is no guarantee that something listed at a certain price back in May will be listed at the same price now. The price may be higher. The price may be lower. We never advised the customer that he could have the magazine if he paid double. The magazine is now merely listed on the website at the current price.
The customer states that he would receive the magazine "if you signed up to get other offers from them". We do not require anyone to sign up to receive our offers as a condition of the sale. Our website allows a customer to shop anonymously or to create an account. The choice is up to the customer. When a customer receives a sale e-mail, there is always an unsubscribe link at the bottom of each and every e-mail and the customer may unsubscribe at any time.
At the end of the telephone conversation with this customer he was very apologetic for his anger and was fine with the outcome. He was pleased that he had received a refund, apologized for the misunderstanding and stated that he would withdraw any posts which he had made regarding this order since it was clearly a misunderstanding. Other complaints have been withdrawn and we do have written proof of this so we are confused as to why this complaint was not removed as well.”
posted Aug-27-2010 “UPDATE: A refund has been issued to you today for ESPN. When you previously inquired on your subscription for ESPN, we were advised by the clearinghouse that your order would begin with the August 9th issue. We had no reason to believe the information was incorrect. When you advised us that your first issue did not arrive as it should have we again contacted the clearinghouse to obtain an account status. Shortly thereafter we received communication from the clearinghouse indicating that there was a problem with the submission of the orders for ESPN. They indicated that the orders had been reprocessed and should be on file with the publisher soon. They were unable to provide us with exact start dates but assured us that the orders would begin shortly. Normal fulfillment time for any publisher is 8-12 weeks, however, we were assured that the orders were being expedited. It is still up to the publisher to enter the orders and schedule them for fulfillment.
When you contacted the publisher, the customer service person answering the telephone would have no knowledge as to whether the order from our agency existed or not. It was inappropriate of them to make the statement that we pulled the date out of the air. The information we previously provided you with came from the clearinghouse and should have been accurate.
All voicemail messages left on our 800 number are returned within 24 hours Monday - Friday and usually the same day depending on the time of day the message is left.
PREVIOUS: Our apologies. The post previously made did not belong to this order. We will research and update based on the correct order information.”
posted Aug-12-2010 “Thank you for your patience and understanding regarding your order. While we have refunded your purchase price we fully expect that you will begin to receive the magazine ordered shortly. Please enjoy with our complements.”
posted Jul-22-2010 “Important note: This customer is sending from a Comcast.net e-mail address. Comcast has filtering software in place that blocks many e-mails from virtually any source. Our e-mails may be blocked because of the word "deal" in our domain URL. We have responded to this customer each time she has sent an e-mail and this is documented below.
The customer ordered Sacramento magazine on 2/20/10. The customer sent an e-mail to our customer service dept on 6/15/10. On 6/16/10 we responded to her stating that we were sending an inquiry to our clearinghouse. We then received a response from our clearinghouse and sent a second e-mail to the customer on 6/29/10 noting that her order would begin with the July 2010 issue and expire with the June 2011 issue.
This order is being fulfilled by the publisher.
The customer should contact Comcast regarding the filtering of e-mails. Until customers speak up to their internet service provider about blocking e-mails which are wanted, the ISP's will continue to get away with blocking legitimate e-mails. In this case, the customer believes that we have ignored her inquiry when that is not the case.
Update 7/22/2010: We were advised previously by our clearinghouse that your order for Sacramento would begin with the July issue. We have this in writing from our clearinghouse. We do not know why you have not received your first issue. We have attempted to contact the publisher multiple times during the past few days and they do not answer the phone and we get voicemail each and every time. We are unable to verify your account status with the publisher because we cannot reach them.
We have issued a refund to your credit card for the original purchase price. The transaction ID for this refund is VSGA5C223452.
We apologize for the inconvenience associated with this order. Since Best Deal Magazines does not fulfill the order for you we must rely on the publisher to fulfill the order once they receive it. For some reason the publisher has accepted the order and payment for the order but has failed to fulfill the order. We hope that at some point in the future you do receive your order as it has been paid for and the publisher should be fulfilling the order for you.”
posted Jul-01-2010 “Important note: The customer was refunded for this order on 5/17/10.
Had we been able to contact this customer by telephone we would have done so in January, however, the customer provided an invalid telephone number consisting of 9 digits when he placed his order, therefore, we could not contact him by telephone and had to rely only on e-mail. This may have been invalid as well since the customer states he did not receive our e-mail sent on 1/19/10. Quality customer service also relies on the accuracy of the information provided at the time of an order. If we cannot contact you, we cannot take care of a problem if it should come up. That appears to be the case with this customer.
Customer ordered Maximum PC on 12/30/09. The order was submitted to our clearinghouse on 1/2/10. Shortly thereafter our clearinghouse returned this order noting that the publisher was not accepting orders for multiple terms. On 1/19/10 the following e-mail was sent to the customer's hotmail.com e-mail address:
Dear Phil,
I am contacting you today regarding your order for Maximum PC. When you originally placed your order for Maximum PC, the number of years ordered were available through our clearinghouse. However, since that time, the publisher has delisted this particular term and we are unable to process your order at the current time.
So that you might replace this title I am sending you a one time coupon code which is valid for $20.96 off any order on our website. Your coupon code is 4ASLB0R and it is valid through 12/31/2010. We have designed your coupon code to be valid for a year or more to allow you plenty of time to select another magazine or order a gift for a friend or family member at any time.
If you prefer a refund instead of using the coupon code just let us know. Best Deal Magazines will gladly issue a refund to you.
Best Deal Magazines sincerely apologies for the inconvenience associated with your order. If you have any questions, please do not hesitate to contact me.
Regards,
K S (name removed for post)
Priority Customer Service Manager
Best Deal Magazines
This e-mail was sent out to the customer. If he did not receive the e-mail it was either ignored or was blocked by Hotmail's filtering software.
”
posted May-06-2010 “Customer sent an e-mail to customer service on Mon, 3/15/2010 5:33 PM inquiring as to the status of the two magazines ordered and noting that she has misspelled the last name on the order. A response was sent to the customer on Tue 3/16/2010 4:53 PM indicating when the order was sent to the clearinghouse and what the publisher fulfillment time was. We did not receive a response back from the customer at that time.
On 5/4/2010 the customer left a voicemail and her call was returned the same day. Upon speaking to the customer she informed us that Ranger Rick and Spider had not yet been received. We informed her that Ranger Rick would start with the July 2010 issue which should be received by mid June. We also explained to the customer that the publisher had recently transferred fulfillment houses which has resulted in a two month delay for all orders (direct orders and agency orders). For Spider, we advised that the order would begin with the May/June 2010 issue which should be received by the end of May.
The two month delay with Ranger Rick is due to the publisher transferring fulfillment houses. In addition, the magazine is only published 10 times per year. Spider is published 9 times per year and is also not a monthly publication. Normal publisher fulfillment time for a monthly publication 8-12 weeks, however, neither of these magazines are monthly magazines which can contribute to delays in receiving a first issue depending on the publishing schedule. The two month delay with Ranger Rick is beyond the control of Best Deal Magazines.
Upon finalizing the conversation with the customer she said thank you and was very nice. She did not indicate that there was any problem with the information she was being provided with.”
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posted Aug-12-2010 
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![Share](javascript:share_rating({"review_body":"UPDATE in response to Best Deals reply: First off, it was I that called ESPN magazine directly and got my subscription ordered. Best Deals emails me 5 days later (August 14th, NOT August 9th) taking credit for having gotten it all straightened out for me ! I have NOT received a credit, nor was one even mentioned. But since Best Deals posted such on this public forum, I will be expecting it. But, as of this date, I HAVE NOT received a CREDIT nor a MAGAZINE! 18 weeks and counting . . . <br><br>UPDATE: Okay -- it\u0027s 5 days since I inquired with Best Deals about where my magazine subscription was and I haven\u0027t heard anything. They said the would reply in 2 - 3 days, but may be as long as 5 days. Funny how they got back to me right away when they were making stuff up about me ever getting a magazine and now it doesn\u0027t look like I\u0027ll be getting anything from them or ESPN Magazine!!<br><br>I ordered ESPN magazine for my son\u0027s birthday in April. Of course, he and I were disappointed to learn he would\u0027t recive the first issue for 8 to 14 weeks, but we waited. On July 26, 2010 (14 weeks after placing the order), I emailed Best Deals to inquire on the status of the subscription. Within a few hours I received a response telling me that the publisher showed my subscription would start in August. As many August issues of magazines were on the stands, I asked if we shouldn\u0027t have received it already. Again, within hours, I received a response from Best Deals stating that I should receive the August 9th issue, by August 9th at the latest. So of course, on August 9th the mail came and no magazine. I emailed Best Deals again (because they have no one to answer the phone!) and here we are three days later without a response. I called ESPN magazine (duh - should have done this months ago!!) and they have no subscription for us. When I asked how Best Deals could have told me that \u0022the publisher shows . . . .\u0022, I was told they pulled that out of the air. I have no blocks on my email and of course received all prior correspondence from them without a problem -- and I continue to check in with ESPN every day and so far, no subscription -- 16 1\/2 WEEKS LATER!! My kid is so disappointed -- we won\u0027t make this mistake again!!","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/596054#comment596054","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"DblAKids","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The key facts:<br><br>1.) My order for ESPN the Magazine never began and it has been *over 7 months*. Initial order placed April 11, 2010. Today\u0027s date (at the time I update this) is November 12, 2010.<br><br>2.) My initial emails to the company were responded to with automated\/stock responses for weeks after first contact. Those responses were slow and did nothing to correct problems with my order. They contained no plan of action to resolve my issues.<br><br>3.) I would not use Best Deal Magazines again.<br><br>Update: <br><br>4.) After posting the above, I was issued a full refund and was told over the phone that I would still receive my subscription. However, that subscription was never delivered and I only recently was told by Best Deal Magazines that they have no intention of providing the subscription they promised.<br><br>More details: A couple hours after posting this review I was sent an email by Best Deal Magazines with a lengthy explanation of the status of my order. While explaining that the circumstances were unusual, they indicated:<br><br>1.) They submitted my order to a clearing house 9 days after I received my confirmation.<br>2.) Many other customers complained to Best Deal after orders through that clearing house failed to begin. <br>3.) In June, Best Deal pushed for answers from the clearing house and was advised that the orders would be pushed through for fulfillment during the week of July 23rd (and should have been with each publisher by August 2). Upon checking with publishers, Best Deal found this to be incorrect.<br>4.) The clearing house was unresponsive to further requests by Best Deal for account status updates for quite some time.<br>5.) Best Deal is no longer using that clearing house (which they indicated was a major clearing house) as Best Deal\u0027s main priority is making their customers happy... something they clearly did not value doing in my case.<br><br>Best Deal gave me a full refund (which funded on 8\/13\/2010) and indicated that I will receive my subscription. However, that subscription never began. <br><br>Best Deal asked me to remove my review here as they felt they were not responsible for the failures of their clearing house.<br><br>Rather than remove this review as they requested, I updated it include our most recent communications. A full refund is certainly a positive action, but in my opinion Best Deal remains responsible (and thus retains fault) when a business partner they selected to provide product fails to deliver. A full refund is a method of addressing that faulty performance, but it still does not make me as content as I would have been had the magazine been delivered on time. I still expect Best Deal to carry through on their statement that I will receive my order despite being refunded, although they have stated that this will not happen.<br><br>Since the refund, I have continued to contact Best Deal Magazine to request a status update. The initial responses were short and showed no substantial steps towards making sure my subscription began. When they finally did hear from the clearing house that the order would not be honored, they failed to contact me to inform me. They did not provide that information until I contacted them and pressed for a more detailed update.<br><br>When they told me that their clearing house would not fulfill the order, I asked that they find another means to fulfill their statement that I would receive the magazine subscription. A VP in the company responded to my email and reiterated that Best Deal Magazines will not provide the magazine as they said they would and did not feel responsible for filling the order because their clearing house did not deliver. <br><br>I remain unsatisfied and disgusted by the lack of integrity shown by Best Deal Magazines. If I made an agreement with a customer to provide a product and a business partner of mine forced me to fail to deliver, I\u2019d find another way to deliver \u2013 even if I took a loss on the exchange. Best Deal Magazines does not share that ethic. <br>","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/595932#comment595932","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"jgsugden","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So i left Best deal magazine a nasty review because they deserved it. then they contacted me asking me to remove it because they were going to give me my money back and a coupon code for a free magazine or something like that. and they were waiting for the clearinghouse blah blah blah! so i removed it hoping they were going to fix everything. this was back in august. and this was their latest email to me. 11\/29\/10<br><br>\u0022We apologize for the long, drawn out process. We have been trying to get answers regarding your order since the end of May. We have been told countless times by the clearinghouse that your order was processed and a start date would be made available shortly. It was only recently that the clearinghouse sent us a list of returned orders. Your order was one of many that was returned , without warning. We have worked diligently to obtain your order status and were told repeatedly that your order would start. The clearinghouse did not provide a reason for the return of your order nor was there any rhyme or reason behind the orders returned. <br> Again, our apologies for the return of your order. If you have any further questions or require any additional assistance, please do not hesitate to contact me.\u0022 <br><br>so i was right the first time with the bad review i gave them!!!!!!!!!<br> <br>","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/595312#comment595312","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"michael112501","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I could not be happier with both the customer service and the speed in which my order arrived. I ordered two magazines on May 12th and my first issue arrived on July 1st. This was my first time ordering with Best Deal Magazines so I had some questions after placing my order. I emailed the company on a Thursday night and a CS rep emailed me back the next morning. All of my questions were answered and I felt reassured that I would get my order. Not only did my order arrive without any problems, it arrived earlier than the timeframe listed on the website. I will definitely use Best Deal Magazines from now.<br>","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/589254#comment589254","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"1975Bert","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u0027t normally write reviews for companies, but I wanted to share my great experience with Best Deal Magazines. I had made an order with a previous magazine website and never received my order and I never got satisfaction from their customer service so I was out my money. Although it was a small amount I was so very frustrated that a company would do business like that. I decided to try Best Deal Magazines since I had read good things about them. I had a couple of questions so I called their customer service department and spoke with a rep before placing my order. I was very pleased to find that both of my subscriptions started very timely. I will definitely be ordering from Best Deal Magazines again.","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/589163#comment589163","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"bunnyhop","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not good customer service. I sent two emails because I never received my magazine and no reply. How many emails do I have to send? I almost feel like sending an email every 5 hours, but I have better things to do!!!!!!!!<br><br>Additional information: I received an email from Best Deal Magazines after my first review was posted stating that my magazine would start with the July issue. I called Sacramento magazine and was informed that no information was received from best deal magazines and I was not signed up to receive their magazine.<br>I do not understand!!! I will continue to update my review until I receive my magazine. I should not have to go to all this trouble!!!!!!<br><br><br>Additional information as of July 21, 2010. I still have not received my magazine. I will continue to post until I receive my magazine.","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/579687#comment579687","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"Nissaki","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a 4-year subscription to Maximum PC in December of 2009. My new subscription had not started by May, so I contacted the company. They claimed that they had e-mailed me a \u0022coupon code\u0022 to \u0022replace\u0022 my order. I never received an e-mail or a coupon code from them. It looks to me like they were just hoping I forgot all about my subscription. They did credit the amount back to my credit card a week later. If you order from these guys, make sure you follow up!","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/573974#comment573974","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"PRT940","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed a magazine renewal to add four years to my subscription of Automobile. A month later I checked on Automobile.com and my renewal is there. I was very impressed with the price and the speedy process.","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/572131#comment572131","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"herlein","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 2 magazines for my grandchild in 12\/09, which have never been delivered. I wrote in March, 2010 and the matter was not addressed. Now 5\/10, still no magazines. I would not recommend for those who want their magazines in less than 6 months. <br><br>Update: I received a call from Best Deal and was informed when the magazines would be delivered. I will update when the magazines are actually received.<br>2nd Update: May, 2010 one of the magazines has been received, second magazine promised for mid-June. I have upped the checkmark rating to 2 checks.","link":"http:\/\/www.resellerratings.com\/store\/Best_Deal_Magazines\/comment\/564619#comment564619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Deal_Magazines.jpg","store_name":"Best Deal Magazines","username":"Eileen111","rating":"2"}, "single");){kind=link}
"I’m not sure about this business.
They offered 78 issues of Forbes magazine for $41.12 if you'd sign up to get other offers from them. I signed up. They sent me a LOT of email offers. After a number of weeks I contacted them because the magainze didn't come.
They said wait 14 weeks.
I waited 15 weeks. Contacted them again. Again got an automated response that they'd get back to me. They actually got back to me but I lost the message (my fault).
I called them. Left my phone number.
"the publisher, however, rejected and returned to the clearinghouse due to decreased circulation needs of the publisher at that time"
Then... just HOURS LATER... They said sure, I could get the magazine, but pay DOUBLE!
They called me to straighten out, and did give me my refund; however, I have a hard time believing the stories they told me…
When I finally talked to someone, they were very professional (even though I was pretty hot by now…)…
"