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Ratings & Trust

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Full Rating Profile
  • Best Buy
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.74/10 2.74/10
    Chance of future purchase: Rating 0.65/10 0.65/10
    Shipping & packaging: Rating 0.76/10 0.76/10
    Customer service: Rating 0.43/10 0.43/10
    Return/Replacement policy: Rating 0.39/10 0.39/10

1,300 Customer Reviews

Rating 2/10
1/5

"They prefer to piss customers off with extremely poor customer service instead of following through of orders."



Rating 2/10
1/5

"Bestbuy cancelled a legally binding contract that we made in good faith for the purchase of a GeForce 4 Ti4600. Their pathetic attempts at resolving the issue have done nothing to quell my dissatisfaction with the way they run their business and treat their so called "loyal" customers. I used to shop at the online store and their various B&M stores frequently, but they will never get any of my business again."


Rating 2/10
1/5

"Ordered a GeForce4 video that they had on sale, they backed out on the deal because too many people ordered it, and refused to complete the sale (after previously confirming my order and placing a hold on my credit card)."


Rating 2/10
1/5

"First I ordered a product, next they cancelled it due to "price error", then they sent me a backorder notice then a cancelation notice on the backorder notice then...sold my information to a spam company. This is absolutely ridiculous!!!"


Rating 2/10
1/5

"Did not honor a legally binding contract in violation of the UCC and common law generally accepted contracts. I will never shop at BB.com, and rarely at the B&M again."


Rating 2/10
1/5

"Price match has been worthless.
They refuse to pricematch a local store even though their policy states they will.
I had a gift card to use - I will just buy it at the other store - use gift card another time
But not on anything worthwhile!!
"


Rating 2/10
1/5

"The Company handled the incident badly. Worse customer support I have ever experienced in my life and I order aprox 1-2 million dollars worth of hardware a year from various resellers. Will never buy from them again."


Rating 2/10
1/5

"BB are masters of bait-and-switch. BB will wait until you place and confirm your order, wait a few days, then respond with a message along the lines of "We no longer carry that item, but we will sell the EXACT same manufacturer item number under a different BB catalog number for a lot more money. Since you have already waited this long, BB is assured you will not only play more money but will also wait even longer, as BB may want to bait-n-switch you again to charge you even more money!" (paraphrased)"


Rating 2/10
1/5

"BestBuy.com is, in short, a worthless company and I would not do business with them; time and time again, they place excessive holds on your credit card, then turn around and cancel your order...to be avoided at ALL COST!"


Rating 2/10
1/5

"Advertised web pre-order price then cancelled 2000+ orders. Honoring rainchecks and their own web pre-order pricematch with B&M stores for certain customers only"


Rating 2/10
1/5

"Like a lot of people here, I ordered a GeForce 4 for 129.99, only to have my order canceled and my consumer rights trampled all over with reckless abandon."


No Avatar

Atlanta, GA
Rating 2/10
1/5

"I ordered the GeForce4 Ti4600 for $129 as well. Best Buy updated my order status no less than 3 times and sent me an email that my GeForce4 was "on backorder".

Then, they canceled my order as a "systems error".

Best Buy will only send canned emails in response to any email you send to them. At one point, Best Buy said all further correspondance on this matter must be mailed to a PO Box in Minnesota.

They claim their Terms of Service (TOS) allow them to change anything about your order (even after it has been placed) including the price of the merchandise. If their Brick and Mortar stores adopt this TOS, be prepared to have Best Buy come into your car or your home and demand you pay any price they decide because they think they set the original selling price too low.
"


Rating 2/10
1/5

"BestBuy burned me on a special they ran with Crucial PC2100 back in December (cancelled my order and claimed that the manufacturer has stopped making the product!) and then again with the VisionTek GeForce 4TI4600 deal. They do not require you to agree to their TOS when you register to make online purchases, nor do they in any way present you with the TOS and links to it on their page are small and nondescript, yet they reserve the right in it to cancel orders for any reason at their discretion. This is unacceptable."


Rating 2/10
1/5

"cancelled my order and charged my account, never got money back"


Rating 2/10
1/5

"Bad Business Practices"


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