Computer Hardware & Software
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"I love bestbuy. They are often busy because so many people shop there which I think is weird because so many people complain. You won't find a sales rep in Walmart or Target or sams or Costco or anywhere you shop. I've never had a problem with returns or exchanges and when my card wasn't being found to buy a iPad the employee called the bank and talked to them for 30 minutes to get my account. I'm a faithful shopper and know many employees. They even price match a case I was going to get from Walmart for me I live in Georgia"
"We just bought our very first house and made several major purchases amounting to thousands of dollars. Best Buy who I had previously thought was good. To try to make a long story short, every single delivery got messed up and had to make appointments days later so they didnt even make an attempt to do do right and they messed up on 4 different occaisions. How is this possible? There phone and internet support is a joke. I can not possibly tell how bad it is in one post. I can go on and on but I am getting angry even writing this post because of bb. Best Buy is atrocious."
"Best Buy was great on helping me find what i need and there geek squad was also great and a great service. Thank You"
"Will NEVER shop at Best Buy again. Horrible customer service. While in the store, I had a question, so I asked the girl at the customer service desk and what I got was a rude reply and she was completely disrespectful. I figured it was just her, well when I had a credit card issue I contacted customer service on the phone and again VERY rude & said she couldn't help me. They cancelled my card, I was a loyal customer since 2009 and always made payments on time except a couple of times and because of that, they cancelled my account without any proper notice; no email, phone call, mail, etc. account online shows active and still have available credit. STAY AWAY"
"Avoid this place like the plague! High prices and poor customer service"
"They fixed their purchasing process! I used to be very frustrated by their semi-forced "optimization" of laptops and annoying sales attitude. When I bought a laptop for my father-in-law last weekend, they had fixed their sales process. The laptops are in stock, right below the displays. You pick up your laptop, sealed new in box, take it to the register, pay, and go. It's the way it should be! No excessively-hostile return policies: you have 30 days to return it with everything you bought it with. The policy is printed on the back of the receipt. Props to BB for treating a customer like someone they want to do business with."
"Terrible service, my girlfriend has had nothing but issues with their geek squad service since she first had an issue with her mac book pro. She has the 450 dollar extended warranty, and ever since she had her first issue with the laptop and decided to send it in to get repaired, she has had trouble with geek squad. They don't listen to the customer about what the issue is, they almost never fix the problem the first time around and they ALWAYS use cheap counterfeit parts which Always cause further issues with the computer. Save your money and shop elsewhere."
"At first they are all sweet and helpful but the delivery is a joke. They were a half hour outside of their time window to start and only brought one of the three items. The thing I did not get was the most important, my refrigerator!!! I lost a whole refrigerator of food because it was backordered and they didn't tell me so that I could cancel the pick-up. I will never set foot in that store again."
"Order from online store. Quick delivery. Great customer service. Saw all of the negative feedback, and had to post. Nothing but a positive experience. A++. "
"This is the WORST possible store to deal with but the only computer store in my area. I have purchased 4 computers in 4 years- all crashed. Here is the scam. After you pay for the set up charge ( a hoax in itself) you then purchase the warranty. You now have a computer for 3 years! wrong- after months of taking it to the pathetic GEEK squad, they tell you nothing is wrong. Then they tell you it crashed- ok so they give you a new one. BUT now your warranty is null and void and it's only a year old. So you get another warranty. The next time a USB port broke- one of many on the system- was a bit sloppy and eventually broke. This shorted out the mother board. They told me- it was my fault and for 245.00 they would fix it!!! So far I've had a computer a year and 3 months!! Next comes Kaspersky- so after 2 pieces of their junk I have a system I like (but it barely made it a year). I renew Kaspersky. Go ahead- try it on their lousy system. I accidently renewed through Kaspersky instead of Best Buy. I called for help and they did help except they BILLED me a second time after I asked if they did. Their help desk lied. The help person said no but the next day there was another charge. Now comes the fun part. TRY and get your money back. SEVEN phone calls later all I wanted to know is if this issue was handled. This is not real easy when you are deaf. They will not or cannot tell me if the credit will be issued. DO NOT DEAL under any circumstances!! Too bad it's not possible to give them a ZERO rating."
"The worst online merchant i have ever dealt with. No responsible person in the call centre. I order a product over phone from London so my father can pick it up from usa. You know what i used American express international credit card then also they can not verify details of it. They deduct money of course but then cancel order saying can't verify details. I spoke to them many times to find out what details they could not verify? But no one knows it. I am still waiting for my oney."
"Best Buy has always been below par in ther customer service. My last experience was no different. I was supposed to recive a free phone, but they said that I do not qualify even tho it says on their website that i do. WORST EVER"
"Service Order Number 00211-970606828. Jack B. was my representative at store #211. I purchased a tech support package and a data backup to repair my computer. The computer was not repaired and I did not receive data backup. I was told everything was non-refundable. I have been a loyal customer of Best Buy for 5 years. I will NEVER purchase anything here ever again and I will utilize my SEO expertise to make sure the general public becomes aware of my experience. "
"Am a silver member and Have been buying online with them for time and was always satisfied.This time i ordered a 2TO external Hard drive. Am disappointed buy the way they packed or did not packed the item knowing it is a hard drive.Item came in original box and enclosed in a UPS standard fine plastic wrapping. Original box had impact marks and was a bit crushed. Come on no double boxing on electronics ????? Bad move."
"My son is stationed in Afghanistan and try to order computer speakers online where he was informed it would take less than 10 days to arrive. He waited approximatly 1 month and had not heard anything. His friend ordered about the same time and recieved his accordingly. He called me and asked if I could take care of this since he was limited on who and when he could make calls. I made the call and they apologized at first and said they would send out another set and he should recieve them within a week. It has now been another month and nothing has arrived. I again called and was treated very rudely even up to a supervisor and said they could not help me because the order could no longer be shipped to an APO address. I asked them to send him a refund and they stated he would have to call. I advised that he was unable to call because of his situation overseas and they became rude again and said they would not help me. What a shame it is that they can take our service men and womens money and keep it without an ounce of sympathy but in the same token expect them to make sure they are taken care of. I will buy my son a set of speakers but it will definitely not come from Best Buy. What has happened to the customer getting what they pay for."
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