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  • Best Buy

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.72/10 4.72/10
    Chance of future purchase: Rating 1.18/10 1.18/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 1.00/10 1.00/10
    Return/Replacement policy: Rating 0.75/10 0.75/10

1,406 Customer Reviews

Rating 2/10

"Beware. My wife took her tablet in to have the SD card activated. Short version: 2-1/2 years of pictures and videos deleted and unrecoverable (per Best Buy). Two vacations and three birthdays of grandkids... gone.
Best Buys response? Gosh, we're sorry.

Rating 2/10

"Worst experience in my life at my local Best Buy (Gainesville FL, Archer Road location). I wanted to open few AT&T lines and use the promotion that Best Buy was advertising at the moment. I waited over 30 minutes. After waiting I explained that I would like to open new AT&T lines and create a new account. They run a hard credit check and I was told that I am approved to open a new line. I even saw that with my own eyes.

After a while the associate wanted to talk with his manager. Then he came back and told that they cannot continue with the new line activation at all. So they run the credit check, I got approved and then they stopped the activation process. This is really bad, because this lowered my credit score. They should have not run credit check before telling me this. They just turned me away without any real reason.

I even talked with the manager and he said that he does not need to give any reason why they cannot continue the new line activation. His behavior was not professional at all. He tried to offer 50% discount from their overpriced accessories, which I did not want.

Stay away from this Best Buy. They do not honor their own promotions.

Rating 2/10

"I wouldn't give any stars if that option were available. I ordered a $20 Steam gift card On December 15th with 2 day expedited shipping. Sure enough, come Christmas it still wasn't delivered. After several emails and phone calls (my time and money must mean nothing to Best Buy) the issue is still being "investigated". I also have had issues with Best Buys Geek Squad warranty in the past. I would recommend purchasing from other retailers. Amazon has always been prompt with delivery even really close to holidays. They also warn you via email if there is an issue...something Best Buy obviously doesn't have time for. The customer service is also very low quality when and IF you can reach an actual person. I am DISGUSTED and will not purchase from them again...I've got a teen boy too so it will be there loss of a lot of electronics sales."

This review was modified by jimboroni17 on December 29 2015 10:58:24 AM

Rating 2/10

"Worst costumer service. ???? I hate it so much. The lady told me I couldnt get a refund cause the item was not in their list. That was so lame. I got so mad."

Rating 2/10

"Went into the store on xmas eve to purchase the beats solo 2 headphones for a price match. Another store had them for $119.00, but was sold out in the color that I wanted. The sales guy had already did the sale and just needed a manager override to complete the transaction.. The manager came and got on a nearby computer and went to the store's website to confirm the sale price and all of the colors were showing the sale price and he told me the only way that he would honor the sale is if the color I wanted was available to put in the cart, but it wasn't so he wouldn't match the price. If they were available at the other store I wouldn't need Best Buy to price match. Since the blue ones were available he told me I could get those. I came to buy the red ones. Needless to say I left empty handed. The point of price matching is being able to confirm the price of the item at other store and the item number to make sure it's the same, which is what WALMART did and I was in and out of the store in a matter of 10 minutes. THANKS WALMART!!!!!!


This review was modified by shondalunceford on December 27 2015 02:21:25 PM

Rating 10/10

"Got a mac at the best price in town, great experience!"

Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Yeah, I know it's fashionable to hate on Best Buy, but I'll give credit where its due.

December 1st ordered a hard drive. Got shipping notice quickly, but after 48 hours the item could not be located. Best Buy said the carrier had it, the carrier said they didn't. I couldn't afford to be without the hard drive, so I sourced a 2nd one locally. The first drive was with the carrier all along and eventually got found and delivered a week later than it should have been. During the process the reps at BestBuy.com were helpful in trying to locate the original drive. And when it did finally show up the return process could not have been better. I was in and out of the local Best Buy store in about 2 minutes and the refund was processed and back in my account before I was got home. Best Buy could not have handled it any better than they did.


Rating 10/10

"Sony XBR 55X850C

I Bought a 4K (2160p) Sony XBR 55X850C Triluminous wide color gamut HDR ready 55" TV on Nov 28 at B.B. for my personal & BR space to replace a 2 yr old 40" Sony the new 55X850C was made (or assembled) in Sept 2015 in Mexico ofc.

I ran the latest firmware update the same day I bought the set and put it up on a motion wall mount midway up the wall with a 6500K white ambient back light LED strip on the back of the set a few days later after I decided it was a keeper.

I have a modest 5.1 in here for sound.Anybody buying one of these needs to get some kind of sound for it.

I watch it close up adjacent to the computer /office desk and ~ 9 ft back at night . I'm sold on 4K and 4K upscaling for *my view distances * especially at the desk. OTOH even at 9 ft 4K and 4K upscaling seems to add something IMO. Football and movies are primo on this set .

The 720p /1080i/ 18080p upscaling is outstanding it looks better than 720p and 1080i/1080p respectively and the STD def upscale is otherwise fine.

It has a 120Hz VA panel with an adjustable Sony motionflow enhanced refresh rating of 960 Hz .

If you set it to P3 DCI or bt 2020 color space (wide color gamut ) in Standard mode on the inputs that allow it and set the live color at medium and back off the color control to 35-45 it gives you a wider color space ( more vibrant but still realistic color ) than the standard bt 709 content . try it YMMV purists may not like it but many others will .

You can only do this extended color thing above on regular 8 bit content with a few HDR sets like this one or the Samsung and LG HDR sets.

Settings :
The energy saver settings and back light sensor should be [off[ ,the contrast and brightness (backlight level ) should be at [maximum in all picture modes on all inputs .

Standard picture mode is a good one to use most of the time . Color temp warm or neutral Black level (brightness ) on other sets should be at 50 on these sets that will get an .016 reference black . Color is good at 45-50 depending on the mode /content usually ~ 50 . These settings will work on most Sony TV's .

This is my 4th Sony no regrets with any of them .

More advanced settings :
I would leave the live color at medium and advanced contrast enhancer [off] in all cases .
and motion flow off usually and reality creation at manual and resolution at 20 and sharpness at 50 and both noise reductions [off]and Cine motion [high]

FWIW I did a white balance and gamma offset calibration on this set and some basic stuff to preference it didn't need a lot advanced calibration wise , don't fool with the 10 pt gamma if you don't have a colorimeter and know how to use it and know what to expect .

The Sony 55X850C sets and the 900 series HDR sets are ready for Ultra HD Blue Ray also and they have wide band HDMI 2.0a and HDCP on all 4 HDMI inputs as well as 2160p/60hz 4:4:4 with the latest firmware upgrades .

Video levels :
You have to set whatever HDMI input you are using for a PC ( best set on 4:4:4 video level ) not RGB full or for any HDR 10 content to wideband or enhanced mode in the Android HDMI input management settings menu leave the other ones for 4:2:0 DVD /Blue Ray and OTA and cable /sat stuff alone or it screws up your Chroma Video levels .

Great all around TV for TV for Ball games/Movies /Videos/DVD /Blue Ray /You tube /4K You tube and Neflix 4K and 2K and and Amazon 2K content and Amazon HDR content etc

This panel has good dynamic range and doesn't clip whites in bt709 colorspace until about 252 and maintains a reference .016 black while doing that and can get decently bright maybe 265 cd/m2 max @ 50% white acording to rting.com .. It automatically switches to HDR mode when it sees HDR 10 meta data .

I Haven't tried 3D yet it's never been a priority but I might pick up some glasses .

The only issues are after prolonged use sometimes the Android apps get lost and freeze and a long push on the power button and reboot ,sometimes twice fixes it nothing unusual on any new [smart] set these days .

Note: It's not 800-1000 NIT brightness HDR set like maybe 2 to 4 TOTL Sony and Samsung U can buy for a few Thousand $$ today but otherwise it's a decent HDR compromise with a wide color gamut .

This should all apply to any of the XBR 850C Sony's

All in all a good or IMO the best 4K HDR ready and WCG set with the usual excellent Sony XBR color and build quality for the money .


This review was modified by rated by bluto on December 13 2015 03:41:03 PM

Rating 2/10

"Ordered a chrome book on November 30th. Received an email November 30th, "Your pickup order has been shipped to our store. We'll notify you when it arrives and is ready for pickup". Then received an email on December 4th, "We apologize for this inconvenience, but the item you recently ordered is taking longer than expected to arrive. We expect it to be ready for you by Friday, December 4, 2015.

To make a long story short, I tried twice to call Best Buy. The first time I called, the wait time on hold was to be greater than 30 minutes. I called second time, on hold 15 minutes. Customer service rep could not locate order. Did not know when it would be delivered. Had them cancel the order.

If the product is at the store near you, they are ok to buy and pick up that day. If it has to be delivered, then I will not buy from Best Buy.

This review was modified by blawso01 on December 11 2015 10:18:13 AM

Rating 10/10

"So I purchased the Insignia™ - Gaming Chair - Black Model: NS-GGC101 despite the negative reviews on best buy's website for it... there were positive reviews too and given that the chair was an xmas/ pre-black-friday special for $21 with free shipping I figured I just couldn't go wrong at that price, worst case scenario I just return it. Chair arrived promptly from best buy.

A few weeks later I got an email from best buy... apparently the chair didn't meet up to their standards because of manufacturing issues with it (reviews stated chair smells funny, fabric tears easily, other reviews say the people posting the negative reviews are stupid and chair is great :P ) .... so Best Buy gave me a refund and said there was no need to return the chair. Just like that, I haven't even taken the chair out of the box or asked for a refund or anything... they just reached out like that out of the blue (pun intended :P ) and gave me a refund. To me that is just nothing short of amazing.

Over the years I've never purchased a product I had to return to Best Buy because it wasn't working properly.. there were instances where I returned products for other reasons, was smart enough to hold onto my receipt of course ;) , and was given no hassles by best buy when returning it... always found the staff to be courteous, friendly and helpful.

Rating 2/10

"Horrible. I ordered 2 chromebooks, and they delivered one. The told me to pick it up or it would be re-stocked even the thought the second one wasn't in yet. The morons were too inconsiderate to hold one until the other arrived."

Rating 2/10

"Worst Customer service.

My wife was looking for a Smartphone and ended up on S6 Edge+. looking around for deals I found that Bestbuy is provided a giftcard on when this ATT no-contract financed phone is bought from Best buy. So I bought that on 22nd Nov at around 18:45. Soon I reached home wife demanded that she needs 64gig version and not this 32gig (she takes too many snaps of our kids).
didn't find time to visit BB same day so been there on thanks giving day and talked to associate to find that we have 14 days return/replacement policy but the line at Mobile activation kiosk would have taken another 2-3 hours so we returned thinking that we had pretty much time to get it replaced. Unfortunately we couldn't find time until 6th of Dec when on that day I reached BB as early as 11:00 AM. after waiting for an hour at the kiosk got to the counter and told the lady that I want to replace with 64gig version. The Lady was generous and was looking for the 64gig phone in her safe, seems she couldnt find any see went to another safe and returned around 3-4 mins later, looked into the papers and told me unfortunately I am bit late. ???? I asked what that means and she told me today is 15th Day and the policy is to return in 14 day. I argues with her as well as her supervisor that how just 2 weeks (sunday to another sunday) make 15 days, but constantly got a same reply that its 15th day and ATT does not allow us more then 14days return.
I went to ATT store and shown them receipts and asked if I could replace it. The ATT lady told me that yes it could be replaced today but she cannot do that as the phone was not bought from them but BB. So I went back BB and asked for the Store manager who appeared in couple of mins, told him the story but got that taped reply again that he cannot do as it is day 15, I gave him the reference of my visit to ATT but he is not at all tried to listen.

I am not sure if they are selling for ATT and if ATT allows it to replace why cannot BB?

Rating 2/10

"They deserve zero stars. The worst customer service ever!!!! Never ever in my life gonna shop there again even if it's the cheapest. It's not worth dealing with their customer service.
Do not recommend this store for anyone.

This review was modified by Rashagaby on December 05 2015 05:12:37 PM

Rating 2/10

"I have had the hardest time with Best Buy online. I have shopped the Santee Store for years with no problems. They did not stock the size refrigerator I needed. The sales man said that I could get that online with no problem. I found and order the frig on Thursday 11/19/15, I choose from the calendar choices for possible delivery Monday 11/30/15. I got conformation that the order went through, my credit card was charged the next day 11/20/15, and I waited. The day before delivery as promised I got an email about 6PM stating that delivery would happen on time 11/30/15 between 12:30 and 2:30. In expectation of the unknown time of delivery as this email came on a Sunday, I did take the Monday off from work to ensure I would be home. Then at 8:30 that same night on Sunday 11/29/15 I get another email saying that delivery would be on 12/6/15.
I spend the next 2 hours on the phone finally getting to a manager named Tori at the distribution center, all she could say was sorry. Sorry sorry sorry. She stated that they have no control, they do not find out until the day before delivery if the item was shipped or received. When I ask if this might happen again the day before the new delivery date, she states they will not know until the day before the delivery date. Being so frustrated I ask for her boss. She said that either Alison or Taul would call me back the next morning some time after 8AM. If needed their number is 855-534-6129.
The next day, Monday 11/30/15 at 11:30 with still no call I try calling. I am only able to leave a voice message, and it states someone will call by the end of the business day. Guess what? No call.
That night my wife gets into it and spends 2 more hours on the phone but she decided to call the store that we have gone to for so much merchandise. She gets to the store manager that files an executive complaint, and said that if we do not get a call to call him back directly.
The next morning, now Tuesday 12/1/15, our frig is dead and we are living out of a cooler, Alison calls. She starts off with I spoke with Tory yesterday, I correct her that was 2 days ago. She gives the same sorry sorry sorry. Finally, after many complaints of how does a company of this size does not even know when or where items are being shipped or expected to be received. She states that she did find that our frig was shipped to them on 11/29/15. I pushed further and she said that normally these shipments take about 3 days but that is not an exact time period. She agreed with me that IF it comes in it could be delivered early. I asked that she follow up with me and see if she can get more information. She said that she would call back by 3:30 as that is when she leaves today and is not in the next day, that Tori would also call tomorrow.
No call from Alison, what a surprise. About 7 PM on Tuesday 12/1/15 Torri calls. She has no information, she does not even have the information that Alison told me that she found out the frig was shipped on 11/29/15. All she can say is, “well you do have a delivery date set for 12/6/15” When I pointed out that this was a second date, and can she confirm that they will even get the frig from their manufacturer to be able to deliver it? She said that they might know the day before.
It is now Thursday 4 days after it was supposedly shipped to Best Buy no call, yet.

Rating 2/10

"Item I wanted was out of stock, wanted to ask about stock availability and there is no option to inquire on the customer support webpage so I call the support number and they tell me "I don't know, usually takes 1-2 weeks for restocking, sometimes longer" so you can't check if this item is even on order or back order to the warehouse or from your vendors? "No, thanks for choosing Best Buy" *Click*. OK so, I work at a competing electronic retail store that doesn't sell this particular item and if someone ask's me if we have stock I can pull it up on my computer in 10 seconds and it shows my store stock, every other stores stock, warehouse stock, online store stock and if warehouse is sold out it shows if it's at least on order, if nothings on order I can check my Vendors after that to see if I can special order it in. No effort was made just a very generic "1-2 weeks....Maybe" OK great so it MIGHT comeback in 2 weeks.... great customer service idiots."

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