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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.67/10 4.67/10
    Chance of future purchase: Rating 1.70/10 1.70/10
    Shipping & packaging: Rating 1.79/10 1.79/10
    Customer service: Rating 1.92/10 1.92/10
    Return/Replacement policy: Rating 2.63/10 2.63/10

1,164 Customer Reviews

Rating 2/10
1/5
modified review posted

"Best Buy website has the very annoying practice of not showing the price of certain items until you check out, you can't even see the price in your cart requiring you to actually login and go to check out to decide whether you want to buy the item. On a mobile device, if you have multiple items in your cart you can't see the price of each, only the total. That said, I decided to purchase the item in store with several other items instead. I picked a soundbar that was marked on sale for 239.98, reduced from 299.98. After checkout I didn't notice that I was actually charged the full price instead of the sale price as there were several other items purchased at the same time. I discovered the error a couple weeks later when I happened to look at the receipt. I went back to BB and explained what happened but they said that since it was past the 15 day return/match period (which was recently reduced from 30 days) and they couldn't tell what the price was at the time of purchase there was nothing they can do. Mind you there was a stack of these items with the sale price marked right on top of the stack and was still there. I got screwed because I didn't notice the price charged at checkout was different and they refused to make good on it. If you consider the aforementioned price hiding, they appear to employ questionable pricing practices that can cause customers to pay a higher price if not careful. I was a loyal customer because of their brick and mortar convenience and competitive policies but due to this lack of concern and recently reduced return/match policy, I have no choice but to relegate BB to be a showroom for Amazon.

They claim to want to be competitive to etailers with their price match policy which is great but until they improve their practices as evidenced by the reviews here that will not happen.
"

modified review This review was modified by inegrin on January 22 2014 07:04:01 AM


Rating 2/10
1/5
modified review posted

"I went into this store to have a Stereo put into my truck just before Thanksgiving. A simple installation turned into a nightmare. The installer Alex broke my A Pillar and put a hole in my dash. He then wrote on the invoice AFTER that there was a hole already there in my dash. When I picked up my truck, it was dark and didnt see it until the next day. Went back and talked to Roger the installation manager and he said Alex wouldnt do that hes an honest guy (which I guess makes me a liar). I then get an estimate to have it fixed. The manager Stephanie said she has to send this into their claims department and I will be hearing from them that day or the next. Didnt hear from them so called her back around noon, she was at lunch and would call back. Around 7pm she calls back and says she needs more information. I give it to her and again I should hear back within a day. STILL NOTHING! This goes on for a week and a half between her not being at work and not returning my phone calls. Talked to another manager and explained the whole situation all over again to find out whats going on with the claim. I told him I was taking my truck in to have it fixed, He said I wouldnt advise you do that until the claims department checks it out. I finally called corporate office. She talks to Stephanie and assures me that everything will be taken care of. I (the customer) had to call the claims department and they said they JUST GOT THE CLAIM after TWO WEEKS of being told I should be hearing from them any day!! Today is December 23rd and I still have not got any reimbursement from Best Buy!!! I WOULD NEVER STEP FOOT IN ANOTHER BEST BUY AS LONG AS I LIVE!!!! I would give Best Buy a NEGATIVE 100 on customer service!!

P.S. There is SO MUCH MORE to this situation that I didnt list because I dont want to write a book.

Today is 1/6/2014. spoke with Ela at the corporate office. (I called her) after being on the phone 52 min 17 sec, speaking with 3 different people and explaining the situation to all three, I got the same answers and run around. They want me to Handel their mess they created and contact their insurance co. The disaster continues..... keep you updated
"

modified review This review was modified by Chuckrock on January 06 2014 03:50:19 PM

Rating 2/10
1/5
modified review posted

"I recently bought a printer and was told that my account will be credited for the difference based on their price match guarantee because I found a cheaper price elsewhere. However, I never saw the credit appear in the my statement and when I called, they said that they won't be able to do that anymore AFTER I PURCHASED IT. Do not get scammed and be upfront with the pricing and such."

modified review This review was modified by whateverthehell on January 02 2014 11:07:32 AM

Rating 2/10
1/5
modified review posted

"Went on line to purchase a TV. Found the "deal of the day" was exactly what I wanted. Tried to order it. Once all information was entered, I selected to have it shipped to the store nearest me in GA. Results came back as "not available to be shipped to that store". I then tried several other stores with the same result. I changed tactics and decided to have it shipped to my house. Then it came up as "unavailable in this area". I called the helpline. Was told that it was a deal of the day and it might not be available in all areas. Asked to speak to a supervisor. Was put on hold for nearly 10 minutes. Finally a supervisor came on and told me the same thing. When I declared that to be unacceptable, she told me that's just the policy. She said since one was available somewhere in the US, it was still on the web site and I would just have to deal with not being able to order it. I told her I didn't believe any existed and to tell me where one actually was. After some argument, she told me there was one in Arkansas. I asked for and got the phone number of the store. I then asked for an address to write a complaint letter, and she hung up on me. I called the "Arkansas" store to find out that it was in Topeka, KS. I asked if they had one in stock. They looked, and amazingly, they did not have one.
With service like this, is it any wonder, Best Buy is in trouble?
"

modified review This review was modified by georgiareviewer on January 01 2014 02:02:04 PM

Rating 2/10
1/5
modified review posted

"I bought an Xbox One from best buy in Wesley Chapel, FL on December 29. It was faulty, I spoke toMicrosoft numerous times and the told me to take it back to the store the process would be faster. So I called the store where I purchased it and found out they had more in stock. I told them about my issue and what Microsoft said and they would not exchange it. Had the same problem with the store in New Tampa, on Bruce B Downs Blvd. So I finally called the store in Brandon, Fl and told the manager what I had gone through. He told me that they should have exchanged it. I was told to bringing it to his store and it was exchanged immediately. I had to drive 30 minutes away to get this resolved. After this incident I will never tell anyone to shop at best buy. I forgot to mention I owned the Xbox for 12 days and I bought a warranty also. "

modified review This review was modified by israel69 on December 30 2013 08:58:38 AM

Rating 2/10
1/5
modified review posted

"Best Buy has yet again shown me why online stores such as Amazon, B&H Electronic and such rule out. They have fooled themselves into thinking it has to do with the fact they didn't collect taxes in Ct. The fact is BB has the worst business ethics and customer service in the business. For example, I was told in a chat with BB they would price match and all I was to do was to simply take my info to the local BB to have this done. Whelp I did and they did not honor it. They had me stand and wait for 20 minutes while they called store supervisors then quoted some loophole in their guarantee and walked away. They did not have any intention in price matching the item. They just wanted to figure out how not to."

modified review This review was modified by Cravinm on December 28 2013 03:01:57 PM

Rating 2/10
1/5
modified review posted

"took my upgrade for new phone, failed to establish new phone, even after hours of tryingand would not return upgrade until I complained to every manager over the course of 2 days and then finally when threatened with legal action, returned upgrade."

modified review This review was modified by DAMANGAM on December 28 2013 09:38:38 AM

Rating 4/10
2/5
modified review posted

"Just before Black Friday, I purchased a new dishwasher and microwave. Paid with store card which was to include delivery by Dec 18th and include 5 yr Geek Squad warranty, kit for dishwasher installation, removal of old dishwasher and installation of new which was a promotion at the time for any appliance over 499.00. The new dishwasher was 599.00 alone without extras. Only the microwave was delivered on the 18th, the dishwasher was delivered on Dec 27th. NO removal of old, no installation of new, even tho correspondence said it was. The delivery person said all he does is drop it off. Very disappointed in coordination of delivery and set up. I bought from Lowes the last time whit no problems what so ever and made the mistake of not choosing Lowes again..."

modified review This review was modified by kingfisch on December 27 2013 06:56:39 PM

Rating 2/10
1/5
modified review posted

"Warning! Best Buy will not take for return what I bought 3 days before Christmas even with the receipt. I tried returning the item only 1 day after Christmas and was denied. When i asked to speak to a manager i was told there was no manager who would know why i could not return the item. When i asked to speak to the corporate office, I was shut down again and was told no one there could help me. It is horrible when a huge company doesn't know their own polices and will not help a customer. Well guess what? I am no longer a customer. From this day forward I will tell this story to everyone until the problem is fixed. Hello Best Buy, can you hear me now!!! Off to Facebook I go."


Rating 10/10
5/5
modified review posted

"I love Best Buy, we buy all our electronics there. They shipping, return policy are good. We are platinum costumers with our reward card we have a printer and ink for free. They costumer support are great. I bought a computer for 2,000 and I did not like it so I took it back for another one. Bought a tablet for my 4 years daughter and after 8 months she pored water on it, we took it back and they gave us a new one. Very happy with them and will not buy any electronic from anybody else. "


Rating 2/10
1/5
modified review posted

"Placed an order online, it came with a stupid webroot software. I cancelled the order and they tried to charge me for a software I never cared for or even order it came with the product. I called best buy to return it and I was hung up on twice and on hold for over 15 minutes."


Rating 2/10
1/5
modified review posted

"It has been many years since I have bought anything from Best Buy and now remember why.The whole company is horrible.Their return policy was the origional reason I said I would never return to their stores toby anything.It was a nightmare and clearly not customer friendly at the time.The ONLY reason went to them which by the way is 90 miles from my home was to get 2 FITBITS and they were the only store within 100 miles I could find them.(probably because smart people do not shop there). I was told i could only buy one per purchase on credit card on he phone for pick up so I did 2 different transactions.(This makes sense to someone somewhere in Best Buys corporate office).I went to pick them up and sure to Best Buys reputation it was screwed up and they only had one. Take this as a sworn promise.. I will never ever step foot in another Best buy store even if they were giving away something I wanted to buy. These were going to be christmas presents and I was very happy to have found two only to get one.I was assured they had 4 when I ordered them and only got one.Typical of a terribly run company."

modified review This review was modified by lostcustomerforever on December 19 2013 06:25:49 AM

Rating 2/10
1/5
modified review posted

"I had an issue with an employee and was told to speak with Martin the GM. He was not in that day so I had to wait. Turned out I had another issue, this time a geek squad repair wasn't actually repaired. I spent an hour talking in circles with Sean the assistant manager and finally landed on a compromise. I then asked if Martin was in, I was told he was on a call but would be out in 20 mins. 45 mins later Sean went in and spent 5 mins telling my story. Martin came out and told me I interrupted his call and should not have waited for him. He does not have time to deal with customers. I tried to explain, he cut me off and said he would not hear the story again he trusts his assistant manager and that's that. I was directed to 800 best buy. This was the most disrespectful experience I have ever had with a retailer. Best buy in Florence KY is consistently a horrible place to shop. My advice to everyone is avoid the headache and shop online. Also I suspect most if not all positive reviews are fake and done by employees."

modified review This review was modified by Dzzzy4 on December 17 2013 07:17:42 PM

Rating 2/10
1/5
modified review posted

"Epic fail. After many many purchases (20+?), all paid by credit card, they decide to lock my account. Call customer service which fails to follow up. Was a member of their affinity club (5% credit towards new purchases), but it was useless and they started deducting credit even though the credit was not used. On at least 3 occasions in the past two months, placed orders using minor store credit and mostly credit card, the orders were cancelled. It was not a stock issue because I was able to place an order through their ebay site and it went through.

In short, NOT worth the time and effort, and incentive program very misleading. Better to go elsewhere (which I did, buying over $5,000 in computers from other vendors in the last month).

Looking at all the negative reviews on this site, I don't know how they can stay in business.
"


Rating 2/10
1/5
modified review posted

"the best buy "price match" guarantee is BS!
background, purchased a SSD at a bb store. found a much lower price after the fact on amazon. called the bb representative to get a refund on the price difference. first she said i had to go back to the store, but i quoted from price match web page that the refund HAD TO BE made over the phone. then she said she needed the BBY number on the receipt-there is none (how convenient :-( )
then i asked HER to call the store, she said she would be i would be put on hold for a while, i said ok. THEN she hung up on me.

i will be returning the product. no wonder they are going out of business
"


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