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Stores > Best Buy
  • Best Buy

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.87/10 4.87/10
    Chance of future purchase: Rating 2.13/10 2.13/10
    Shipping & packaging: Rating 2.88/10 2.88/10
    Customer service: Rating 1.59/10 1.59/10
    Return/Replacement policy: Rating 2.81/10 2.81/10
Voice your opinion! Review Best Buy by clicking a star below.
Rating 4/10
ResellerRatings.com TOP REVIEWER!

I want to like you but you make it hard

"I ordered a lovely, new mobile phone from BestBuy. Great price. Great phone. Wow, it was like pulling teeth to get this ordered. Where do I begin ...

Firstly let me explain that I am Canadian and live just a few houses from the border. I cross to the USA and have ordered hundreds of items online to a parcel service office in Washington state near my home. I have a US credit card from a US bank with the same parcel service office address for billing. If a website accepts my Canadian credit card I use that one otherwise I use the US card.

Best Buy does accept foreign credit cards and has excellent documentation on how to do this. Sadly, the phone number listed in their help for foreign orders is no longer in service. After following their procedures for foreign orders I successfully ordered my phone. Sadly, I was mistaken as the order was cancelled with no explanation. I tried calling but it was "after hours" but the business hours were not stated. I tried two more times with different addresses, both additional orders were cancelled without explanation. For all three cancelled orders my credit card was successfully charged as reflected on my banking website.

The next day I called BestBuy customer service who escalated the cancellations to another department. Unfortunately they could not take my order by phone because it was for an unlocked phone (huh?). Rather than waiting to hear back I had two backup plans. One, try using a PO Box I have in Washington state or two, use my US credit card. The order successfully went through on my US credit card.

I did hear back on the escalation. The three cancelled orders were cancelled because the addresses used are for parcel shipping offices which is not allowed for foreign orders? Wow, Amazon, Best Buy, Zappos, Tire Rack, New Egg and dozens of other companies have no issue with these office. What does BestBuy know that they don't?

My order arrived much slower than the promised 2 day shipping but within one week which was acceptable for me. After I got the phone I went online to print a receipt. After logging in and viewing my order the closest thing I could get to a receipt was an "order details" page. I looked online at the BestBuy website help and found the instructions on how to print a receipt for an online order. Unfortunately the instructions were, again, incorrect. The instructions made reference to a "View Order Receipt button" which did not exist. I called BB customer service and they advised me the order details page print is all they offer in the way of a receipt. No receipt was in the box when shipped. No receipt was ever sent in the many emails from BestBuy regarding this order, nor was a link to a receipt offered. I contrast this with the many other online retailers I have shopped with and can't help the feeling of being underwhelmed.

Shopping with BestBuy.com:

- Often good prices on name brand merchandise
- Can return to brick and mortar stores
- Free two day shipping on many items
- Easy to contact customer service

- Incorrect web pages. The only thing worse than no information is bad information
- Bizarre policies that allow orders to proceed then get cancelled without explanation
- 2 day shipping not always honored without explanation
- No online receipt or invoice
- Customer service, while easy to contact, often can't resolve the issues

Best Buy is a well known national brand that really should be a leader in creating an easy, excellent online experience. I really expected so much more. One only needs to make an Amazon order or two to see just how wonderful a web merchant can be.

Rating 2/10

Horrible customer service!!!

"Purchased a dryer online. Setup appointment. Appointment window available was late in the day. 4-8pm. Had to do a lot of shuffling to be able to be home for delivery but I made it work. My husband also wanted to be here so he took time off of work.
I get a call an hour into my appointment window saying they won't be delivering my dryer and would I like to reschedule. Ummm, excuse me, WHAT?? No reason given, it just didn't get loaded on the truck in the morning mind you. And they waited until after 5pm to let me know! WTF!?!?!?
I called their customer service. They tell me the dryer can't be located. Ummm, ok, what does that mean exactly? I never got an answer but they were pushing me to reschedule even though they had no idea if they even had the item. Absolutely the biggest waste of time and energy. Oh, but he offered me a $25 gift card for the inconvenience. They can stick it. I will never, ever shop there again!!! Inept to say the very least. Purchase canceled!!

Rating 2/10

time consuming hunt for my order and my $100 is gone . No assistance from anyone.

"I ordered an ink cartridge online and when it failed to show up I tried to track it but the website kept rejecting the order number I was given. When I finally found a number to call they said I would have to talk to the courier but they couldn't give me the name. I finally reached the seller who said that courier tried to deliver but I wasn't home so they dropped it off in another town for me to pick up. When I asked for a refund they said they won't.refund until I can prove it was returned to them. The courier won't talk to me . They said they have to talk to the seller.. Seller, which is Mike's Computer Shop say they can't talk to the courier. So they have kept my $100 and there's no one who will take any responsibility for this. I ordered this from Best Buy. Don't ever order anything online from them."

This review was modified by shealaobrien on October 27 2016 12:21:54 PM

Rating 2/10

Very poor customer service

"I have been waiting 2 weels for an in store exchange on a TV that quit working days after I bought it ,,after 2 weeks of waiting for it never hearing a thing from store I called only to hear they dis continued the brand I had they basically just left me sitting here knowing nothing,they didn't help in any way of exchanging it with another TV that was the same price they claimed they didn't have any tvs lol ..so you ask what about the money they owed me they claim it was credited back to my credit card in which it wasn't..so not only am I out of a TV I'm also out of 300 dollars as of now ..I wish I could give a negative star because even 1 star is a joke..never again will I do business with best buy my next phone call is going to be to The Better business Bureau "

Rating 2/10

horrible customer service

"I just went into Brighton, Mi store 841 and had the worst experience of my life. 2 hrs I will never get back"

This review was modified by scooterbum26 on October 11 2016 12:15:45 AM

Rating 2/10

New release did purchase

"Best Buy has a big display right when you walk in. The display has big letters that say NEW RELEASE.
I bought the cheapest of the displayed xmen movie. I get home and the movie was not the new but rather the old xmen movie in a new cover. The old one was not in the wrong spot either. When I tried to return the movie for the new one they would not take the rerun saying that it's a dad and they don't allow dvd return.

This review was modified by Mr.ryan on October 09 2016 01:56:05 PM

Rating 2/10

Horrible Delivery Service

"I cannot express how angry and frustrated I am with Best Buy's delivery service, or lack thereof.

We ordered 4 thousand dollars worth of appliances (and have spent many thousands more at Best Buy over the years), and setup a delivery for 9/15/2016 between 4pm and 8pm. We received a call on 9/14 confirming the delivery window of 4pm to 8pm and that we would receive a call 30 min before delivery.

On 9/15 at 2:30pm my wife received a call from the rudest, nastiest individual we have had the displeasure of dealing with, stating that he was 25 minutes away. My wife advised that our appointment was for 4 to 8 and no one is home. The driver stated too bad, he will be there in 25 minutes (at 3pm). At the time I was at work, and my wife was working at a fair in our food truck.

I called customer service, and the rep called the warehouse (who called the driver). The CS rep stated that the driver was told not to come at 3pm, but THAT HE WOULD BE THERE AT 4 PM SHARP, and to make sure I was home. Fair enough, I let work early to make sure I was home at 4pm.

Their driver never showed.

At 7pm he called and started yelling at my wife, asking her if she was home yet, and hung up. He then called back and stated he had other deliveries to do and would not make it. At this time, I called into customer service again.

While I was on hold with customer service, a warehouse rep called my wife (who conferenced me into the call) and the rep asked why we were complaining, we were still in the delivery window. Then she stated we refused delivery, that the driver was at my house and I refused. I hung up that call since I was on the phone with a CS rep and didnt want to get disconnected. The driver never came, he is a flat out liar, and is the nastiest individual to deal with on the phone.

I was transferred to a supervisor, since the rep stated that we would not get a delivery, and we would not be able to reschedule since the items are still on the truck.

At 8pm, (I had been on the phone for over an hour now) the CS supervisor, who was horrified at the excuse she was given, and even she realized that in no way could the driver been here at 7pm, since I was on the phone for over an hour, starting before 7pm, trying to get delivery. And what could she do to not lose us as a customer.

The reality is, she was powerless to do anything, there is nothing she could do to even re-schedule our appliances. Meanwhile, I have electricians and plumbers coming to my house today, that I have to pay for, but they cannot do any work since we do not have the appliances, and have no ETA of when they will be delivered. Now they say they can come on the 20th, my counter tops are scheduled to be installed on the 19th and need the appliances there before then.

Best Buy's driver made me leave work early, knowing full well that he had zero intention of delivering my appliances. Since I could not accommodate getting the delivery early, he decided to screw me over and deliberately withheld the delivery, and lied about the circumstances. By the brazen way he did it, and with the level of vulgarities hurled at my wife, it is obvious he has been doing it without recourse for quite some time, and has no fear of repercussions for treating the customers this way, since the warehouse obviously condones the behavior.

We have spent thousands of dollars over the years, and with the purchase of our new home will be in need of additional electronics in the immediate future. (Washer dryer, 2 more TV's just to start) and had planned on getting them where we get all of our appliances and electronics from Best Buy,,,, But with this experience, that will not be happening, and I will be telling everyone I know, and anyone I don't know that wants to listen, about the absolute horrible experience it is dealing with Best Buy's delivery people.

This review was modified by emegarry1 on September 16 2016 01:28:58 PM

Rating 2/10

Worst retail establishment

"Made the mistake of purchasing a Note7 from BestBuy.com. After Samsung announced the recall I waited 5 days to return my note to bestbuy for a refund. The staff was completely clueless about the returns and rude. They refused to return my Note7 past 14 days even though the bestbuy website clearly said they will. After contacting corporate, the manager gave a completely fabricated lie staying there was an incident that took place with me in their store. There was NO truth to that whatsoever. Closest to that was I told a friend who was with me "wow these people are idiots" "

This review was modified by Eric.r on September 13 2016 07:16:29 AM

Rating 2/10

Worst Experience of Customer Service Ever!

"Worst Experience of Customer Service Ever:

-Purchased a Dishwasher and Refrigerator and scheduled with BestBuy for 4-8pm Thursday night
-Recived voicemail confirmation Wed evening for Thur install between 4-8pm
-Recieved call from tech at 10am Thur saying they would be arriving shortly
-Told them NO it needed to be in the window of 4-8 as scheduled
-Tech said he would call company and let them know and someone would reach out to me
-3pm Thursdau amd no one had reached out to me to explain what happened
-Left work early and sufferred approximately $100 loss to ensure I was available for delivery
-Tore out dishwasher and kitchen and living room mess to provide space to move everything
-3:15PM called and spoke with Rep for 40 min. while they attempted to track down installation crew
-Rep said they would call back when contact made & they never called back
-5:00PM called and went through the same senario. Never received a call back and they could not contact the crew
-6:30PM Called again and received same service. Could not contact crew but assured me someone would contact me
-8:10PM Called and spoke with Rep again and received same service. No idea where crew was and attempted to get ahold of them
-Crew was never contacted and no one from Best Buy or Delivery company contacted me
-I WAS NEVER COMMUNICATED WITH !!! No one called to say there was a delay or reschedule was missing
-This was a complete "No Call - No Show"
-Called BB Friday morning at 8am and spoke to rep
-Rep said they would be unable to deliver today because the trucks already went out
-How in the world do you miss an Afternoon delivery and then not deliver the next day!!!
-Rep said the Delivery Company would have to compensate me for my inconvenience
-My business was with Best Buy, not their contracted delivery company
-The company would not deliver Friday but said they would deliver Saturday morning between 8am and 12
-Shortly after received BestBuy email stating delivery would be Monday
-Called again and was told that morning was taken up so they pushed it to Monday
-They then asked if I wanted Sat afternoon instead. DUH!!! Of course.
-This was the worst experience ever in customer service
-6 Phone calls taking amounting to about 4 hours of my life and also loss of work time
-Delivery company did say they would send a $75 gift card but really this should be doubled at minimum!
-I work in customer service and would never let a client have this type of treatment

Rating 10/10

what a shop!

"I bought a Chuwi pc, got some problem, and got a very friendly and efficient help from de aftersales service of Geekbuying. Very impressed: people is very friendly, knows the job and tell you exactly how to handle to solve the problems; my next buy will be at the Geekbuying shop§"

This review was modified by manala on August 17 2016 08:40:47 AM

Rating 2/10

Go somewhere else

"I was going to purchase a printer and a laptop from BestBuy. The ad online said that 3 were available for the laptop. When I went back in the next day to purchase it said that none were available within 250 miles. So I had to call 3 stores until I finally got someone to answer. I was wanting a raincheck for the pc because it was on sale. NO RAINCHECKS. Fine. I will buy from NEBRASKA FURNITURE MART FROM NOW ON! "

Rating 4/10

Customer service my @*!


Best Buy double charged my bank account debit card and daily debit card limit it $1500. It shows daily I agreed to pay two payments of $1396.

I asked Best Buy to advise my bank they are releasing one of the payments. They faxed my bank blank paper.

It causes me problems using my debit card because my daily limit is $1500 and the charges show daily eating up my limit. I just held for 30 minutes and nobody picked up on their help line.


Scares me, how will delivery go?

This review was modified by Markeandkyle on July 24 2016 12:02:36 PM

Rating 2/10

Failed to deliver, awful customer sales.

"I bought a computer from Best Buy, which was advertised on their website.
The following day they emailed me saying that the order had been cancelled, due to missing information on my account. I contacted them and the customer service rep said that the order couldn't go through as my credit card company had declined the sale, which I knew to be untrue, as I had already spoken to my bank about this.
I got my bank on the line, they were able to confirm to Best Buy that they had approved the credit card transaction. The Best Buy person then admitted that they did not have this computer in stock and thus couldn't deliver it. They had sold me something that wasn't available, then further, wasted both my time and my bank's time.

Rating 2/10


"after attempting to complete online order 3 times by order / cancel , order / cancel, order/cancel, it is still not completed, not able to finalized the order. they don't seem to care too much about earning my business. customer service rep at 888 number are terrible with ' I don't care' attitude. waiting on hold was ridiculous, even with call back request, they called me and had me on hold for 17 minutes until someone answered. 17 minutes hold when THEY called me !!! Anyway, you can find the same prices everywhere, BEST BUY'S service ****!!!! They don't care about your business ."

This review was modified by KAYKAYMD on July 01 2016 08:39:34 PM

Rating 2/10

A reason to never shop at Best Buy

"I bought an expensive Nikon camera at BB. They gave me a $50 gift certificate for buying it! Sweet right? So it expired in June according to the email. So yesterday I bought a 60 inch Samsung tv. Tried to use the $50 certificate but the sales girl rudely told me I could not. Okay. Why I ask? She cannot see it on my account. I bought the tv anyway and went home to research it. Logged on and there is the certificate! So I emailed BB. Ross emailed me back and told me to return the television and repurchase it and we will honor the coupon. Return a 60 inch television that I struggled to even haul into my house and have already set up???? Best Buy will not honor it's own certificates!!!!! Do not shop there, they are rude and this solution is unacceptable."

This review was modified by Geogal2016 on June 30 2016 06:59:20 AM

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