Computer Hardware & Software
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"I bought an HP computer from Best Buy in Brommfield, CO and the sales agent said that it would come with 6 months of DSL from MSN. I specifically asked if he was sure it wasn't a dial up offer and he said he was sure it a DSL offer. He lied. I had no use for the dial up and specifically chose a non MSN carrier."
"I would like to say how pleased I am with Best Buy for running their dvd deals.Every week they have a few dvd's that are $9.99 or 2 for $20.Being huge movie buff I think this is a great way to build up my collection.A+++++ for Best Buy."
"I Love shopping at BB.com I have had nothing but good experiences, one time I did not receive an order and my CC was credited back in one week. I one time I needed customer service they were so helpful and friendly. I order from them weekly the prices on DVD's cannot be beat. I do a lot of online shopping and BB.com is one of the best."
"I had the worst experience in a retail store in best buy. After 1 hour clerk finally said they were out of stock and would it be ok for him to place my order with best buy online. Serious mistake number 1. Short story is that after canceling my order due to no one knowing what they were doing it took me 2 months to get them to credit my credit card. The order and people that I wasted my time trying to get help from are:1. The Online customer NO service. Forget trying to talk to a supervisor they refuse talk to you.They told me they credted it, and I would have to convince the credit card company to credit me the $2600 on my word only. Yea Right.2. Forget calling Chris Cox Operations general manager in Atlanta, Ga. He will not return calls. Left him 2 messages and talked to his assistant once. Never heard from him.2. Forget Dean Wheatman who is Chris Cox's boss. Let him messages and he won't return calls either.3. Forget Troy the Buford, Ga store manager he doesn't return his calls either.4. Forget Bradbury H Anderson CEO he doesn't read his emails and if he does he doesn't care enough to respond to them. I sent him 2 emails.5. Thank God for Jason Ratelle the inventory manager at the Buford, Ga store. He is the only one in the whole company that gives a flip about any customer and the only one who had enough integrity to stay with the problem until he fixed it.6. Thank God for Clark Howard of WSB radio Atlanta, Ga he had a fax number to someone at the corporate office who cared enough to pick up the phone even though it took her 2 weeks to do that.BOTTOM LINE PURCHASING ANYTHING FROM BEST BUY IS HIGH RISK. THEY DO NOT CARE ABOUT YOU AFTER YOU LEAVE THE BUILDING AND THEY WILL NOT MAKE ANY EFFORT TO HELP YOU IF YOU NEED HELP. AND THE PEOPLE IN THE COMPANY WHO ARE PAID TO CARE, CARE THE LEAST. BRADBURY ANDERSON CEO, DEAN WHEATMAN DISTRICT MGR ATLANTA, GA AND GREG COX DISTRICT MGR ATLANTA, GA DO NOT CARE. THIS IS EVIDENCED BY THEIR UNWILLINGESS TO PICK UP A PHONE TO RESPOND TO A CUSTOMER COMPLAINT AFTER NUMBEROUS MESSAGES AND EMAILS. BEST BUY WILL NEVER SEE ANOTHER DOLLAR OF MINE AND I HOPE THAT THEY WILL NOT SEE YOURS EITHER.SINCERELY YOURS F M LOFTON Rph District Mgr"
"They cancelled my order for no reason. I get an email telling me that they could not verify my information and hence they cancelled my order. I called them about the problem, so they go that my credit card company is refusing the transaction. Called my credit card company, they said they BB had not requested anything from them. So call BB again and they say that they apologize for the order cancellation and that the item is OOS so they cannot reorder it. Which fool cancels an order cause of CC problems. They could have atleast called me before they cancel the order. They didn't even do that. BB sucks !!!"
"Ordered a PC game online, next day got an email saying that it's backordered. Called and asked to change order to an in-store pickup. 1 day later got an email from the store that it's not in stock. Asked to change to another store. 1 day later no email yet."
"Order a Nyco gamecube memory card with a one day $5 promotional coupon. The item goes on back order, and after a few weeks I sent a email to BestBuy customer service requesting to change my order to get an in stock item. I'm told that if I do this, I will lose my $5 coupon. Since I don't want to lose this, I keep my order active. A couple weeks later I get an email stating that my order will be canceled, unless I extend my backorder. I extend my backorder, and get my conformation email that its extended. A week later I receive another email stating my order has been canceled, since I didn't extend my backorder. I of coarse, reply with the proof that my backorder was extened by CS from bestbuy but their reply was just "sorry" and they can't do anything. I will never shot at BestBuy again."
"I ordered a PS2 game on October 26th. On October 29th I received an email that the item had been shipped, and I've been billed (and I checked my bank and have been). I check the date of when I should receive the package, and the date was November 6th. I check out the order number I was given, and get a popup page that tells me the order is in my local post office. I call on the 11th since I still have not seen the package, and get someone whom I can barely understand, whom I question about why the package isn't here. I keep getting put on hold after each of my questions, and she comes back and tells me "my database says...". I question her as to why I find another post office date now when I go to the website to check on my order, but the popup still has the same thing. She basically tells me to give it another 3 days, and that's it.On the 12th I go to the post office with the numbers, and they have no record, and proceed to tell me how some places just do the notifying thing, but don't actually send through there. They go through another party first.I find the whole thing quite deceptive, and am extremely unhappy with their customer service and am still waiting for the order to show up. While their website is easy enough to navigate and place an order, it's what follows that is the nightmare. What happens after you go through checkout SUX, and the whole order process is a sham. They make it seem so smooth, but they are the worst. They can sure be fast enough about billing out, and you'd expect to see product rather quickly after that.....but not Worst...oops I mean....Best Buy.Stay away if you if want to see product in a timely manner......especially with Christmas time coming up. I suppose that's the one bright spot for me, I know not to order from them again because I can't rely on when I'll see the package, nor getting decent customer service. I should have checked here in the first place, but I truly believed that with being such a large company that they would be good to work with......was I ever wrong!!!! BEST ADVICE.......STAY AWAY FROM BEST BUY!!"
"My order was canceled with no notice or explanation. Customer service made no apologies. I hope you notice their low score before you place your order and not after as I did. I assumed since this was Best Buy there would be a certain level of service. Frankly I am reconsidering shopping in their stores since it does not appear they value their customers much."
"They cancelled my order without explanation (no e-mail; nothing!), although I heard through the internet grapevine that they had cancelled numerous other orders for the same exact product and some had been told the reason was that the "item was no longer available for sale on the web site." What?! Well then why the heck was it ON the web site??!! Jerks."
"I had recently "purchased" what was listed on the Best Buy website what was described as a "6-Pack Of Fun", which include 6 games for the gameboy advance for $29.99. The site listed that the package would ship in 5-7 days. A week after my order was placed, I got a notice that my order still carried a backorder status, but would ship before November, 15. However, since I did not hear anything about the status of my order in about a week's time, I decided to check it, and it was labeled as "Cancelled". I had recieved no notification of the cancellation of the order, and it was up to me to find out that this order was cancelled. I had sent email to the Customer Service center, and gotten automated responses. I had called the customer service line, only to speak with a rep. who sounded like she was reading out of "How to handle upset customers for dummies, second edition." To top things off, the website has no way of a consumer deleting their account and personal information held within. This was one of the most horrific shopping experiences I've had on-line, or even in person in the last decade.Shame on you Best Buy, shame on you."
"I bought a Digital Research CD-RW drive from Best Buy with two rebates. The website says it cannot find my rebate data for the 52x24x52 CD-RW drive. I sent the rebate in immediately after purchase on 8/26/03, and have photo copy of receipt, rebate form, and Proof of Purchase Barcode . The rebate was supposed to be in effect until 9/30/03.I won't buy anymore Digital Research goods and I'll think twice, three times or mebbe many more before ever buying from Best Buy again. They facilitate such fraud by entities like Digital Research."
"I ordered a Logitech Dual Action Gamepad. Best Buy had it for the cheapest price available. A day after I ordered it, they emailed and said the order was backordered. So I called their customer support and canceled my order. The process was very fast and customer friendly."
"Bestbuy sucks, they make up all sorts of excuses. First they "cant charg my credit card" but it shows up under my cards temp. charges as charged. Then "they didn't order enough on the truck" so now the item went from shipped to back ordered. The first delay was caused because of the supposed failure to charge my card so they got rid of their stock and didn't have one for me. I cancelled the order and went elsewhere."
"I have never been treated so poorly before in my life. I ordered a 27" TV online because of big ads promising "FREE DELIVERY." They scheduled a delivery date for 3 weeks after the day they charged my credit card, cancelled that delivery at the last minute (7:30AM the day of), rescheduled & cancelled FOUR more times before cancelling order altogether, claiming "item out of stock." If item "out of stock" you should not have accepted my order and $$, and lied FOUR times about bogus delivery dates you knew you couldn't uphold!! There is no excuse for this treatment, I will never order from them again and neither should anyone!!"
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