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"Most unprofessional e-tailor I have ever seen in my life. Go with a known name like amazon, do not bother with bestaudiovideo.com. I have placed an order and got a confirmation and thank you email. I got no tracking number in 4 days and called the guys. A rather rude customer rep told me that the order was cancelled and he had no idea why, and the rep who cancelled the order was sick that day. Although they had a competitive price on the item that I ordered, is not worth the trouble. These type of e-tailors should be off-lined."
"First they told me that they had the camcorder in stock,I placed the order,then I got an email saying that there was aproblem with my AMEX card (I have been a member for 30+ yrs and I never ever had a problem at all with AMEX!) .I suspected right away that they did not have the camcorder in stock and when I inquired about it....bingo! they DO NOT have it.Customers are not really that stupid !."
"Ordered camera from them, called to verify it when it would be shipped, got real person on the phone right away. Camera came quickly, had no trouble with manufacturer rebate since they are an authorized dealer."
"email communication was subpar to start with although my cc was charged right away. one month later and after several phone calls still didn't receive anything but conflicted messages of either having package delivered to a wrong location or returned back to bpav or not having my correct shipping address, which by the way was totally correct in the initial confirmation email and re-confirmed verbally everytime when called in! i sure hope this is totally an isolated incident ... but it is not for me anymore."
This review was modified by unoxinu on February 10 2007 04:13:49 PM
"Ordered 1/24, received 1/29. received email indicating there was some issue I needed to call about concerning billing. Immediately thought I was going to get the "up sale" treatment... However, I was pleasantly surprised, after calling, and speaking to Bob, that I had received the email in error and that my order was already in shipping. Received ordered products in perfect condition. Overall, vary satisfactory experience."
"There was an initial 1 day delay due to some problem confirming my billing info. After that, they shipped immediately. I got the item very quickly, and in perfect condition. Their price neat everybody else on the Internet. I'm glad they are security conscious even though it delayed my order a little."
"I have ordered a "Canon EF 100-300mm f/4.5-5.6 USM Lens" and after a confirmation mail BPAV sends nothing, no email, no item, no notification about any problems, nothing."
"I highly recommend this seller. Their price was unbeatable, way below that of other merchants. I bought 2 Infinity speakers (weighing 140lbs) and they were shipped and delivered promtly as promised, at no shipping charges. The cover of one of the speakers had been slightly damaged in the factory. When I called them about the problem, they were corteous and solicitous and promptly offered to substitute the part at no cost to me. Bottom line: great prices and great service. A buyer cannot ask for more."
"Most unprofessional e-tailor I have ever seen in my life. Go with a known name like amazon, do not bother with bestaudiovideo.com. I have placed an order and got a confirmation and thank you email. I got no tracking number in 4 days and called the guys. A rather rude customer rep told me that the order was cancelled and he had no idea why, and the rep who cancelled the order was sick that day. Although they had a competitive price on the item that I ordered, is not worth the trouble. These type of e-tailors should be off-lined."