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This company is a scam
"Ordered 2 camcorder batteries and a charger; I received no email confirmation and was charged twice for the same order. Phone number only leads to voicemail that is never answered. Online chat service tells you to email instead... no reply there either. Ultimately, you will have to contact your financial institution to reverse the charges and buy somewhere else. I suggest you skip this frustrating step altogether and go with a company that will at least acknowledge your transaction."
I got fantastic service - on two separate occasions!
"This is an excellent supplier. There was no need for me to worry about these reviews. I have bought from them twice and highly recommend them. BattDepot emailed me, without my having to contact them, to check that I'd checked the battery I ordered against my original part number. I'd got it wrong. They emailed me the two correct choices for my laptop. Following their advice, I cancelled my original order, and placed a new one. They promptly refunded my first payment to Paypal. .... All sorted out in a day.I chose the cheapest shipment option (5-9days), and the battery arrived in 8 days. It works great.This is the second time I've had great service from this company. Hence, I'm taking the time to correct the poor impression given by other people's reviews."
"I ordered a battery from Battdepot and they sent me the wrong battery, through no fault of my own. I followed the return instructions to a tee, and even inquired about the correct battery. I sent them pics of the correct replacement and heard nothing for several weeks. I finally sent an email and got my money refunded. The kicker was that they charged me a $13 restocking fee, when it was their fault."
DOESN'T EVEN DESERVE HALF A STAR
"BattDepot is the worst company I have ever had the displeasure of dealing with in my entire life. The customer service is non existent & I cannot understand how this company is still in business. It all started 2 months ago when I ordered a battery for my laptop. The battery arrived completely smashed up and all they did was come up with delay tactics which meant it took ages & I had to jump through lots of hoops to satisfy them before they would send out a replacement. I'm the paying customer but I was made to feel like I had done something wrong. I was also told I would not be refunded the cost of the return courier which I found absolutely disgusting. It took several weeks & a lot of nagging before I received another battery. The second battery didn't work in my laptop so I had to go through all their hoops again including them denying receipt of the return battery. They couldn't find the battery for 2 weeks after it was delivered and have refused to refund the return courier a second time. Why should I pay to return their broken goods to them? I will be sure to spread the word about this company & hopefully save a few people from being ripped off"
Worst cutomer service I have ever experienced online
"Don't confuse this company with battery depot, they are a different company.I purchased a battery from them. It cost about $29.00 with $10 shipping.1. I took almost a week to arrive even though they are located only one state away from me.2. The battery was defective on arrival. I followed their instructions to charge it, but it would not charge.3. I tried calling them to get technical help. No answer. I attempted 3 times.4. I emailed them numerous times about getting help. Nobody replied.5. I finally emailed them and said I wanted a refund, and if they would not respond I would report them to BBB and give negative reviews. They finally responded with a RMA several days later.6. I mailed the battery back. It cost me $10 in shipping fees.7. After numerous emails to them asking to please refund my money, over 1 month went by and I finally got a refund from them!8. Lastly... they only refunded the cost of the battery!. I lost my shipping fees both directions. A cost of $20. I would never advise anyone to do business with these people."
DO NOT TRUST THIS COMPANY. They Broke My Laptop
"I checked all the specifications of the cord and the model was stated to be compatible with mine.I plugged it in and it killed my laptop in about 5 minutes. I should have known better than to go for the low price :("
Isn't an approved business by the BBB, and there's a reason!
"I won't go in to a frenzy regarding i'm so dissatisfied with this business, i will advise that you firstly read their return, and exchange policy before making a decision because if you don't, you..will..seriously..regret..it.Oh and by the way they won't speak to you verbally because they have to where no one will speak to anyone who orders from them."
BattDepot waste of time and money
"Purchased a battery specific to my laptop, it does not even fit my laptop! I wrote to BattDepot and they sent me a long winded email as to how I should charge it, test it etc. I wrote a second time again explaining the battery does not fit (even though the invoice and battery # match my laptop requirements) asking how to return it for a refund, again I received a poorly written email this time explaining I would have to pay for shipping, from there they would examine the battery and if it works, no refund. Waste of money and time!"
Red taped return policy
"Poor and clumsy return services! Sick of going through 3 departments. Each ask me a set of questions. Paper work! No coverage of return shipment cost even their products are defective! Sent the email to them early in the morning, don't reply until after 6:00pm at night! "
No customer service
"I ordered a cell battery ten days ago it finally shipped then was returned undeliverable they had put wrong State, I double checked it was perfect on my side. I've left numerous messages and email. No customer service person answers always says unavailable. "
Shipping charges FRAUD
"I have ordered and paid for an UPS Overnight shipment, the merchandise didn't arrive on time.I asked for the tracking number and found out that the merchandise was sent using the UPS SAVER instead of the paid OVERNIGHT EXPRESS!This is clearly a FRAUD and they don't reply to emails.Stay away from this company,"
"The initial purchase, price and shipment were fair, but then the battery stopped working near the end of the warranty and I cannot get a response from any of my emails or voice mails. I'm just going to the big online people and ordering for a couple bucks more because they'll stand behind what they sell. B4D247D82A53"
"worst service and not to rely on their promise.They have told me to place new order and they will refund my previous order money,but they have not refund my amount and they are not replying to my mails."
"Very poor product and service. Had to threaten to dispute on credit card to get a RMA number, and then received a email stating they can still refuse the refund after they get the product back. Also we are having to pay to ship it back. What a total waste of time. We get better service from random unknowns on Ebay than this. Never again. "
"Ok but absolutely no after sales at all. Cannot contact them by phone. On their live chat the just don't reply & all i wanted was a receipt. Wont be useing them again. If you had a warranty problem I suspect you would be on your own. "