
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.

Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
36,092 reviews
"I ordered a few ebooks which were delivered to my nook in a prompt amount of time. The only problem I have experienced is that the amounts charged to my account has been incorrect on a few occasions, however, after contacting BN Customer Service, these errors were promptly rectified. My only bone of contention is the fact that there is no support for my 1st Edition Nookbook. I have been repeatedly contacting BN about the need for a new battery, and even when it was under the extended warranty could not obtain one that worked, they sent me refurbished batteries that did not perform well at all, leaving me in a dilemma to research a supplier that carried the battery required. The Few Companies I discovered had either refurbished/comparable batteries for approximately $30. The lack of support carried through in my store visit as well when the Rep. told me they do not carry those batteries & offered an upgrade to what I knew was a lesser model. Before I'd give up a 3G Wifi Model you'd have to at least allow an upgrade to the 4G Model that has Wifi capability. That has made me a very dissatisfied customer."