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Full Rating Profile
    • Address: 420 Ninth Ave (at 34th St).
    • Contact: ord-status@bhphotovideo.com.
    • Phone: 800-294-9336 / 212-502-62
    • Customer Support: 212-502-6237
    • Business Hours: Sunday: 10:00am-6:00pm. Monday through Thursday: 9:00am-7:00pm. Friday: 9:00am-2:00pm DST or -1:00pm
    • Fax: 212-239-7770

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 5.27/10 5.27/10
    Shipping & packaging: Rating 5.27/10 5.27/10
    Customer service: Rating 3.98/10 3.98/10
    Return/Replacement policy: Rating 3.28/10 3.28/10

75,153 Customer Reviews

Rating 10/10
5/5
modified review posted

"The Nero 2014 Platinum which I bought from was a good software program at a cheaper price than on other websites. The offer that I got for the product helped me save money and have a good product as well at the same time. All thanks to journeyed and their good collection of products."



Rating 2/10
1/5
modified review posted

"Placed an order on a Canon 6D. It was advertised to have 2% reward if placed via Google wallet android app, plus 2% from Google wallet itself. I jumped all hoops to create account, install app and place an order. Guess what - BH refused reward under fake reasons (and, btw, Google didnt give me anything too). At the same time, I placed another order with Adorama, got shipped it same day, and got my rewards as promised. Conclusion? Do not trust BH, go Adorama or other trustful merchant. This was my last purchase from BH - I am not going to shop in a place with such greedy and cheap attitude."

modified review This review was modified by kanonka on February 25 2014 08:49:02 AM

Rating 10/10
5/5
modified review posted

"they made re-ordering and the resulting financial transaction required when I mis-ordered the first time easy and and pleasant."


Rating 10/10
5/5
modified review posted

"I purchased a used item from B&H for the first time. The used UV filter shipped without a case, but was wrapped in plastic and bubble wrap. It was rated a 9 on B&H's condition scale, but it was pretty much like-new. I just had to clean the glass a bit.

My order was shipped the next day, and even with free shipping it only took 3 days for my order to reach the Chicago area.

I did not have to do any returns or exchanges for this order, but in the past I have found B&H customer support very helpful and the return/exchange processes have been easy and accommodating.
"


Rating 10/10
5/5
modified review posted

"Everything was as advertised. I'd buy again from B&H Photo again."


Rating 2/10
1/5
modified review posted

"If you want something shipped the same day go with Adorama. B&H svcks big time. I placed an order for a Fuji lens on Sunday and on Tuesday it still shows "In stock, order sent to warehouse"
I wish Adorama had this lens in stock when I needed. Lesson learned.
"


Rating 10/10
5/5
modified review posted

"The Sigma lens I purchased was delivered in time for a two week walkabout in England. The lens was perfect for the trip. B&H has been an excellent supplier of photographic equipment, not only on this occasion but other times in the past."


Rating 10/10
5/5
modified review posted

"I ordered a replacement lamp for my Panasonic PT-AE4000 and it was delivered on the date specified. Unfortunately, UPS decided to play basketball with the box which was severely damaged, although they did tape it back together, and I declined to even open it as I was not going to accept the lamp as it had obviously been through a rough and tumble journey on its way to my home. I contacted B & H and they send a new lamp and gave me 2 day delivery since it was needed for an event that was already planned. At no charge to me. They went above and beyond as UPS, not B & H, was responsible for the condition of the box. The customer service experience was professional throughout. I will order from B & H Photo again and recommend them to others. "


Rating 10/10
5/5
modified review posted

"I've been shopping with B&H Photo for 30 years, back before the internet when you had to call to place an order. Never had a problem in all that time. B&H is the first place I check when I need photo equipment and they almost always have it a the lowest price. If you do find lower prices, beware, it could be a scam. I trust B&H and haven't been disappointed yet."


Rating 10/10
5/5
modified review posted

"B&H provided an easy-to-use ordering system with detailed product information. Their turnaround time was excellent and my order was delivered quickly and as promised."


Rating 10/10
5/5
modified review posted

"Service was fine. Would highly recommend."


Rating 10/10
5/5
modified review posted

"No problems with my order. Hassle free and simple. The way it should be!"


Rating 10/10
5/5
modified review posted

"Excellent camera! It takes gorgeous photos. I've had several people ask if a professional took them."


Rating 2/10
1/5
modified review posted

"11 days ago I've placed an order for a 64GB memory stick. I've been notified later that they are out of stock and will send me my order 3-7 days later. I said OK. And never heard from them again.

After contacting B&H customer support I've been notified that they don't know when they going to receive new shipment of this memory cards and I have to sit and wait. I told them that that is unacceptable, 11 days and still no idea when, I've ordered the thing because I need it not because I have a month of time to sit around waiting.

They offered me an exchange for another 64GB card. My original order card supported speed 40MB/sec, they proposed replacement 30MB/sec. So they took my money, made me wait 11 days to offer me a downgrade replacement? You kidding me? Smh, never again! Be aware!

Henry, per your response as B&H rep, you are saying that B&H is not responsible for the messages B&H site is conveying to people when they are placing the order, that it's manufacturers fault? Not B&H to address the delay? And you think it's ok to keep people who placed an order to wait for they order for more then 2 weeks with a response, sorry manufacturers fault - wait? I don't see any B&H apologizes. It's like I've placed an order in few places to see is going to be the first place to ship. Obviously if I've ordered something - I need it. As per replacement - Few days ago I've sent my email to B&H rep requesting to speak to a manager directly or replace me with an actual update and not a downgrade and proposed models.

After endless back and forth with customer support - they did not proposed any reasonable resolution of this situation still offering downgrade of my order after wasting week and a half of my time. Worst exp ever. Requesting order cancellation and 'henryp' doesn't care about customer service. Again, Do not buy from this store unless you are 100% sure that they have ur item in stock, or they will rip you off.
"


Rating 10/10
5/5
modified review posted

"Nothing but perfect everytime with B&H"


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