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bhphotovideo.com

Computer Hardware & Software

Rating 9.82/10 11,539 reviews
(32,735 lifetime reviews)

9.82/100 (6-month rating)
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B&H Photo-Video-Pro Audio is a merchant member
B&H Photo-Video-Pro Audio participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,945 merchant members.
 
 
B&H PHOTO-VIDEO

All Customer Reviews (32,735)

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nancy_t_brisco..
Rating 10/10 5/5
modified review posted May-23-2012

"Easy to order and excellent and fast delivery!"

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mmeeks-844
Rating 10/10 5/5
modified review posted May-23-2012

"Got product next day when ordered for two day delivery. Speedy quick. Was exactly what I ordered."

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kayleighsemail
Rating 10/10 5/5
modified review posted May-23-2012

"The website was easy to navigate and find what I needed. Finding more information about the products on the site was a bit confusing. For example; the details of items, specs and any info on what was included was listed on the side in the corner under it's on tab bar. I think it should go underneath the item. That was the first place i looked. My order arrived right on time and undamaged. It was exactly what i was expecting. "

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colorobo
Rating 6/10 3/5
modified review posted May-23-2012

""Poor service! I ordered and paid for faster shipping, then the next day i get a voice mail and an email saying that they need me to contact them to verify the order. What a bunch of crap! If I want to order over the telephone I will do that but I wanted to order online. Amazon doesn't put my order on hold especially if I pay for expedited service. Don't know if I acted in haste seeing all of the good reviews but it just pissed me off that I had to get on the phone when this should have already been out their door."

Hi Henry and thanks for the reply. I understand your logic but I could have given you any phone number to call, you still would not know if it is me or not. Maybe I shouldn't have cancelled the order though."

modified review This review was modified by colorobo on May 23 2012 12:19:26 PM
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modified review posted May-23-2012
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henryp, B&H Photo-Video-Pro Audio rep has responded

“Thank you for your order and this feedback. We regret your dissatisfaction. We require that billing and/or shipping data be verified for some orders (and for all orders using non-USA credit cards when it's the first time a particular card is being used). We do this per our user agreements with our merchant banks and to deter credit card fraud and identity theft. This is for your protection.

Our web site advises, "Your card will be charged & the merchandise committed upon submission of your order," and, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.

We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracy.

This verification process protects you from the pirate who thinks he can shop with us freely at your unsuspecting expense. It also helps ensure that merchandise you ordered and paid for ends up in your hands and not in those of some clever opportunist.

As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this security. This is particularly true for so-called card-absent transaction including mail/phone/web purchases. Until some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of this. Stores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses YOUR accounts.

While I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance.

--
Henry Posner
B&H Photo-Video”

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nvsh
Rating 10/10 5/5
modified review posted May-23-2012

"quick shipping and my husband is thrilled"

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gokul_visweswa..
Rating 10/10 5/5
modified review posted May-23-2012

"Excellent. B&H verified my order properly and shipped on time. Worth every cent paid."

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origininc
Rating 10/10 5/5
modified review posted May-23-2012

"Great product, Great service"

modified review This review was modified by origininc on May 23 2012 11:11:11 AM
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yohi852
Rating 10/10 5/5
modified review posted May-23-2012

"B&H photo is very trustable, it's the first priority store when I need something."

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gmurnaghan
Rating 10/10 5/5
modified review posted May-23-2012

"Very fast, great price, all is good!"

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bitsoftwareinc
Rating 10/10 5/5
modified review posted May-23-2012

"Excellent overall
good prices, excellent website enabling me to find exactly what I wanted, reasonable shipping, and delivered ahead of schedule.

Thanks!
"

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