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"I bought a USA warranty EOS M from B&H and when it arrived, it was clearly defective. So I thought I'll just get a refund, which any upstanding company will provide. I got an RMA and sent it back. They refused the refund, claiming falsely (lying) that I had sent back a different camera than what they sent. When I received the box, I opened it, tested the camera, found it defective, got an RMA and sent it back. That is all. And yet here is B&H pretending I did something wrong, when I'm their victim. What a perfect way to shut someone up... except it didn't work in my case. In subsequent interactions they became more petty, more intimidating and more dishonest. I will never deal with B&H again. They are low-lifes. Even if hypothetically this was due to a screw-up by Canon, in which they put the wrong camera into the box, there was no call for such vile behavior as B&H's employees and managers exhibited."
"Not excellent, but not bad."
"B&;H had same low price as the rest of the sellersfor a Panasonic camera, however they included a sd cardand a very nice camera bag at no extra charge. I ordered on line and the camerashipped the next day and arrived in Az. a couple of days later.I am very happy with this merchant."
"I have, over the years, made a lot of purchases at B&H, and they have always offered good service. I have had to change orders (before shipment) change the delivery location and even had to do returns. They has always been courteous and helpful. I couldn't possibly give them too high a rating."
"Terrible customer service.Placed an order, funds were debited from my credit card. Two days later contacted by verification department to correct billing address, did so.Order still showing as "processing" a week later. During that time I contacted customer service who tell me they can't do anything and direct me to verification department. E-mailed verification department a few times - no response. Cancelled my order.They are still holding the funds and I have to wait to get a refund. Asked if this can be processed immediately - apparently not, because it is in the hands of another department."
"I have ordered lens and other camera accessories from B&H. They process online orders very promptly. Packaging is excellent. Highly recommended."
"I had made many purchases in the past 5 years from B&H, this is one of my preferred merchants to deal with, great customer service oriented to solve any problems. Fast shipping, great custom clearing rates (as I buy from Canada). Highly recommended."
"Ordered a New 24" Samsung Monitor and I am very pleased with the monitor and B&H. Their price was only $10 more than the same monitor refurbed elsewhere. It arrived in 3 days and shipping was free. You just can't beat that! They are now at the top of my list for electronic purchases. Thanks B&H...your the best!"
"I LOVE them. They always come through for me and they have amazing service. And I love their sense of humor. I order from them online. I bought my iPod and my Mac Mini from them. Cheaper than anywhere else, but most important, these guys really care about you and are super honest. Love them!"
"Don't order a PC from these guys, they are just a reseller and should probably stick to photo equipment. They will not refund a PC unless the manufacturer seal is unbroken. I bought a new Samsung 9 lite and it is the worse performing PC I have ever owned. I have had Dell, Toshiba, Sony and Acer. Hands down the worst and I can't return it. Oh well, stick with Amazon on this type of stuff. I went with B&H because they were highly rated with Amazon. "
"Gr8 service & staff! Have and will continue to shop here!!!"
"Great! Never had had any issues and everything arrived in perfect condition. Shipping was a little on the slow side, but overall good experiences."
"SLOW SLOW SLOW shipping. Orders are now being transferred from UPS to post office taking an additional 2 to 3 days on all my orders. This is the last draw. I'm done with B&H. Found another place, texasmediasystems.com, that is very competitive with B&H. I'll spend my money where it's appreciated from now on."
"Excellent service this is the place to buy photo audio , video and accessories"
"Lightning fast shipping. I ordered a flash card reader on Sunday 6/29, selected the standard, expedited delivery and just received the item on 7/2."