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Full Rating Profile
    • Address: 420 Ninth Ave (at 34th St).
    • Contact: ord-status@bhphotovideo.com.
    • Phone: 800-294-9336 / 212-502-62
    • Customer Support: 212-502-6237
    • Business Hours: Sunday: 10:00am-6:00pm. Monday through Thursday: 9:00am-7:00pm. Friday: 9:00am-2:00pm DST or -1:00pm
    • Fax: 212-239-7770

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.12/10 5.12/10
    Chance of future purchase: Rating 5.60/10 5.60/10
    Shipping & packaging: Rating 6.07/10 6.07/10
    Customer service: Rating 4.22/10 4.22/10
    Return/Replacement policy: Rating 4.17/10 4.17/10

75,142 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent camera! It takes gorgeous photos. I've had several people ask if a professional took them."



Rating 2/10
1/5
modified review posted

"11 days ago I've placed an order for a 64GB memory stick. I've been notified later that they are out of stock and will send me my order 3-7 days later. I said OK. And never heard from them again.

After contacting B&H customer support I've been notified that they don't know when they going to receive new shipment of this memory cards and I have to sit and wait. I told them that that is unacceptable, 11 days and still no idea when, I've ordered the thing because I need it not because I have a month of time to sit around waiting.

They offered me an exchange for another 64GB card. My original order card supported speed 40MB/sec, they proposed replacement 30MB/sec. So they took my money, made me wait 11 days to offer me a downgrade replacement? You kidding me? Smh, never again! Be aware!

Henry, per your response as B&H rep, you are saying that B&H is not responsible for the messages B&H site is conveying to people when they are placing the order, that it's manufacturers fault? Not B&H to address the delay? And you think it's ok to keep people who placed an order to wait for they order for more then 2 weeks with a response, sorry manufacturers fault - wait? I don't see any B&H apologizes. It's like I've placed an order in few places to see is going to be the first place to ship. Obviously if I've ordered something - I need it. As per replacement - Few days ago I've sent my email to B&H rep requesting to speak to a manager directly or replace me with an actual update and not a downgrade and proposed models.

After endless back and forth with customer support - they did not proposed any reasonable resolution of this situation still offering downgrade of my order after wasting week and a half of my time. Worst exp ever. Requesting order cancellation and 'henryp' doesn't care about customer service. Again, Do not buy from this store unless you are 100% sure that they have ur item in stock, or they will rip you off.
"


Rating 10/10
5/5
modified review posted

"Nothing but perfect everytime with B&H"


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Baldwin Park
Rating 10/10
5/5
modified review posted

"Man i love this place, bought a camera lens for my mkII and i got it right away, just before x-mas, was kind of bummed that it didnt have autofocus but i know that when i bought it, it was a super cheap macro lens "


Rating 10/10
5/5
modified review posted

"I loved the product I got from B&H. Very reliable!"


Rating 10/10
5/5
modified review posted

"Thank you for the good price products and with high quality services."

+ Read user comments

Rating 10/10
5/5
modified review posted

"Always have had a good experience with B&H. Been ordering my camera gear from them for 15 years. They have been excellent. "


Rating 10/10
5/5
modified review posted

"Excellent service as always. Thanks B&H Photo!"


Rating 10/10
5/5
modified review posted

"The order was quick & easy, delivery came fast and I was satisfied with the product."


Rating 10/10
5/5
modified review posted

"Great prices and selection!"


Rating 10/10
5/5
modified review posted

"Easy to order very reputable company I whole heartedly recommend."


Rating 10/10
5/5
modified review posted

"Web site was quick and efficient. We have an account so it's a "bit of a cheat" but still I was in/out and have my wife's XMas present in under 5 minutes. Also the link from Nikon worked perfectly (Amazon's took you to a generic--useless--page.)"


Rating 10/10
5/5
modified review posted

"I love B&H. Their sales people are knowledgeable, the store has everything you need and when it comes to shipping its fast."


Rating 10/10
5/5
modified review posted

"B&H has awesome deals, free shipping on most things and a fabulous reputation. They are my go to place for all camera equipment, Apple products and many other things. The shipping is always super fast and everything is always as advertised. Would not consider shopping with anyone else."


Rating 10/10
5/5
modified review posted

"B&H is my go-to source for anything and everything for my photography passion! Their product offering is always current, their knowledge and advice excellent, and their customer service and fullfilmnent is flawless. And, their priciing is always competitive. I have great confidence in buying my photography (and other electronic) equipment from B&H Photo-Video-Pro Audio. "


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