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88 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","store_rating":"9.63","total_reviews":"88"}, "store");)
reply posted Jun-17-2011 “We pride ourselves on customer service and attempt to resolve every issue case by case but we still have protocols we must follow. Particularly when dealing with damaged freight - this is never a pleasant situation when a 3rd party must be involved between us and our customers but until we can manage to hand deliver our products direct to customers ourselves, we are forced to have faith in these freight companies to deliver our products as we would.
When first notified of the bad news that the shipment was damaged in transit, we immediately got on the phone with the freight company's local terminal to see if they could turn the truck around and take away the damaged items as it was clearly their fault. Unfortunately, no matter how high we escalated the matter, they refused to comply and said filing a concealed damage claim is the only option. Our policy on concealed damage can be found here: http://www.bbopokertables.com/free_shipping.html
After explaining our company's and the freight company's protocols on concealed damage, the customer was turned off by the potential length of time the claims process could take and opted to file a charge back with his credit card company.
Once a charge back is filed, those funds are immediately removed from our account and put back into the customer's account. At that point, our complete focus becomes shifted from the customer to the credit card company.
Our return policy can be found here: http://www.bbopokertables.com/product_and_website_policies.html and it states we do accept returns within 30 days however, the responsibility of shipping back the product is on the customer and we can not honor a return on a damaged product.
We welcome all customers to shop around and compare pricing with our competition. We know exactly where we stand in the poker table realm and have no worries sending customers to competitors to compare pricing and quality.
Our product shipping and delivery process again, is unfortunately for the most part out of our hands. We do our best to ensure the safest delivery of our products as possible, but we are unable to spy on our products as they travel across the country. But we do always ship for free and all shipments are fully insured if receiving directions are followed as stated here: http://www.bbopokertables.com/free_shipping.html
If this was a common occurrence, not only would you see more horror stories posted here, but we'd be out of business. 1 incident like this among the thousands of customers we've had in company history should be taken with a grain of salt.”
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posted Jun-16-2011 
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posted Mar-24-2011 
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![Share](javascript:share_rating({"review_body":"Ordered a Rockwell with 10 chairs, dining top and shuffler. If anyone is considering purchasing a poker table from BBO, don\u0027t! We purchased and have regretted it since the day it arrived. The order arrived damaged, we refused what we saw, and called BBO about concealed damage. We immediately requested a refund and they denied us. We had to file a dispute with our credit card company and hired a lawyer. The table and chairs currently sit in our home taking up space for 2 months, BBO said they wouldn\u0027t allow a refund and refused to send waybill information. Even though we requested a refund the same day delivered, their policy states 30 days. Do not believe this they won\u0027t honor their own policy. The tables are NOT CUSTOM, they are cheap veneer and imported from China. They are cheaply made and it shows. The tables are not as described either, the playing area is very small (felt). So don\u0027t assume it will look or feel like a casino table. Measurements are given deceptively. Customer service is terrible, they told us they would take care of everything then by the end of day they said we were liable for damaged table. Even after we sent pics of shipment damaged, and wrote on the delievery receipt, \u0022BOXES DAMAGED MUST INSPECT\u0022. VERY BIG DISAPPOINTMENT, we are currently involved in our credit card process to resolve this, and have retained a lawyer to expedite this matter. Do yourself a favor stay clear, you have been warned. Go with 916pokerdepot.com. They don\u0027t ship 600 pounds of cheap wood in cardboard boxes.<br><br>6\/18\/2011<br>In response to BBO\u0027s reply, the order was placed over phone and was never made aware of any policies. If I had been why would any rational person not think I would have not refused entire order at first sight of damage. I contacted you guys immmediately and requested refund, according to your policy I had 30 days to do. You refused. Now since I\u0027m seeing the argument that my credit card already credited back my money, please allow me to send your table, shuffler, and chairs back. Just let me know how to do this, and you have dining top already cause I refused that on delivery.","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/786467#comment786467","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"Iceman203","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Rockwell poker table and ten chairs from BBO Poker tables. Everything was delivered as promised and the items look fantastic. I would definetly recommend this company.","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/728053#comment728053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"richardcheek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Our table looks fabulous. We\u0027re very happy with the product!","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/726702#comment726702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"bhutch","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are terrific. The first table that was sent arrived damaged, and BBO took back that table and sent me a new one within 1 week. Had some buddies over last night for a game, and they all loved the new table, especially the suited speed black playing surface that the cards glide right over. This is a solid table, built to last and very reasonably priced for the quality of the product. ","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/722317#comment722317","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"Doc3g","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Both the poker table and the experience of researching and purchasing through BBO was top notch. Their customer service quickly answered any questions or concerns I had. The ordering process was quick and painless, the shipping was fast and FREE. Once received, it was easily and quickly put together and it is a beautiful table.<br><br>I would highly recommend them to anyone looking for a quality poker table and would not hesitate to order from them again in the future. The only \u0027problem\u0027 with my BBO table? Nobody else wants to host poker games anymore, they all want to play at my place!","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/683670#comment683670","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"Rajko","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received my BBO Poker table 12\/20\/2010. It was beautiful, well constructed, and solid as a rock!!!. One of the chairs had damage, but the folks at BBO quickly responded and replaced the chair at no charge. Totally satisfied with my purchase and look forward to playing our first Texas Holdum tournament.<br>","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/683319#comment683319","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"cpaczech","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Poker Table and 8 chairs from BBO. The table took a couple of weeks to be made and the chairs had to be back ordered for about 5 weeks. In both cases the items showed up when they were promised. One of the eight chairs was damaged in shipping. BBO quickly replaced it. Both the table and chairs are high quality.<br><br>I will recommend BBO to people and will purchase from them in the future. I had a great experience. ","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/683108#comment683108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"spalmer3030","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The table is excellent. Everyone that\u0027s seen it loves it. It\u0027s not often my expectations are exceded. Extremely solid and well made. It arrived ahead of schedule.","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/683040#comment683040","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"jcsullivan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Pros:<br><br>-Excellent overall product; Highly recommend!!! <br>-Well made and looks amazing.<br>-Had a custom felt made and the designer did a great job with it. Unfortunately the \u0022royal blue\u0022 looks like purple.<br><br>Cons:<br><br>-A little difficult to put together, but worth the effort.<br>-Shipping. My product arrived with a small tear that I will have to sew.","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/683027#comment683027","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"crsh28","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u0027t often take the time to write reviews on products, but felt it was important to do so in this instance. My experience with BBO was one of the best service experiences so much so that I have become a raving fan! I purchased a BBO Table and when it arrived there were some some questions\/concerns. When i called and spoke to Kyle my contact with BBO, he not only resolved my issues but exceeded any expectation I may have had. Being in sales for over 20 years, I was so impressed with their wanting me to be happy that I share this story with my sales team. I am as a result a very happy and proud owner of a BBO poker table. If you have any trepidation about buying a poker table on line, I can tell you uncategorically that BBO will not disappoint! Keep up the great work!","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/650829#comment650829","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"smcdadi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Rockwell poker table from BBO Poker Tables and can\u0027t wait to get it set up in my new game room! The quality and appearance of the table is one of the best I have seen at this price range. I ordered over the phone since I had some questions about it and found the staff to be very friendly and helpful each time I called. Shipping and delivery were free and only took about a week from California to Maryland. This is the place to buy a poker table!","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/646171#comment646171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"Lavore","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The quality of the table is worth more then what I paid for it. They shipped it to arrive on the 4th of November just as I had requested. My experience was very enjoyable and I love the Table. It looks very Grand! Would recommend to everyone.","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/641737#comment641737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"anya37","rating":null}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love my new table; great quality, looks awesome in my gameroom, it adds a nice elegant touch. My shopping experience was flawless and fast. BBO Poker Tables has a killer customer service. Thank you very much and keep up the good work. ","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/638552#comment638552","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"reyndevous","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The poker table is fantastic, all of my friends were very impressed. From the day I placed the order, until now all of the workers at BBO have provided excellent customer service. I received a phone call literally minutes after I placed the order updating me on the time frame for the delivery. Within 24 hours I was called about the customized table top, the employee actually called me from the hospital because his wife had just given birth. The table, chairs, and table top arrived in good condition, and by the way they were packaged it would have been very difficult for them to be damaged. <br>I highly recommend BBO Poker Tables to anyone wanting to get a new poker table.<br>","link":"http:\/\/www.resellerratings.com\/store\/BBO_Poker_Tables\/review\/628470#comment628470","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BBO_Poker_Tables.jpg","store_name":"BBO Poker Tables","username":"ajsieves","rating":"5"}, "single");){kind=link}
"BBO delivered the goods! The ordering process was easy. I got a personalized graphic on my felt, and the process of working with the graphic designer was top notch! I would use them again, and will recommend them highly.
I am very pleased with my Nighthawk.
Jeffrey Mulder"