1/5

posted Nov-24-2009

"Placed order 10/08/09,
Week 3 - emailed company for order status, product discontinued, would issue refund
Week 4 - no refund, emailed again about refund
Week 5 - still no refund, started case thru PayPal
Week 6 - no response from AxionTech
Week 7 - escalated to claim, PayPal resolved almost immediately

Don't waste your time with AxionTech."

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1/5

posted Sep-21-2009

"I order the products on Wednesday 9:30pm. they say will ship the next day and I paid for 2 day FX service to make sure I had Saturday. I received no call or email telling me they did'nt
have the products and was shipping out another location and it did not leave their company till 6:37pm. Friday. All they can say is they won't refund any shipping and their is nothing they can do. Well they could tell the truth if they don't have something in stock. Please think twice before ordering from this company"

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5/5

posted Aug-14-2009

"I was a little nervous about ordering from Axiontech because of some of the recent reviews, but after reading through a number of them, most seem to be related to their move and how it affected their online ordering system.

I decided to telephone to confirm that the DVD-burner was in stock. The phone was promptly answered and the gentleman politely answered all of my questions.

So I placed my order late Thursday morning. I instantly received a receipt of my order via e-mail, and then another around 5:30 PM that my item was picked and handed over to UPS.

Granted that I'm in Austin TX and the item shipped from Houston TX, but I received my burner early Friday afternoon (roughly 25 hours from time of order)! BTW, the item was secured in the container with "egg carton" and the box was filled with "packing worms".

It took me 10 minutes to connect the internal drive and I'm burning my first DVD. I'm eager to play with the lightscribe! :)

The price I paid was $1 more than Newegg, but the cost to ship was less AND it's closer to home than CA! I've bookmarked this company and will definitely look to them first for my next purchase."

This review was modified by mackabus on August 14 2009 02:17:59 PM

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5/5

posted Jun-25-2009

"Good service!

On a hard to find item, an A4 Tech KL5 keyboard, nearly every one else is out of stock. Amazon has this for $9.99 but want $29.95 to ship to Canada.

Axiontech was asked not to ship until I had confirmed the shipping price. They emailed and phoned! Their shipping was nearly half that of Amazon's supplier,and it is "on the truck" at this moment. No complaints here.

Ron"

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5/5

posted Jun-17-2009

"You guys are the best!!!
I made a stupid mistake and bought the wrong hard drive, I called you and you fixed everything, even though it was totally my fault.
I will be doing more business with you! The best place I have ever shoped!
"

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1/5

posted May-19-2009

"I ordered a refurbished computer from this company, which was referred to me through a co-worker. I was looking for a great deal on a home computer. I didnt want anything fancy so I decided to go with a refurbished computer. I figured it would be ok since we use refurbished at work. The product came quickly. delivered before it was supposed to. I was impressed. As soon as it was delivered, I instantly plug everything up to make sure it was working properly. Well low and behold it didnt do didley squat.... it froze on the bios screen.... after turning the unit off and on multiple times i finally decided to cycle the machine by unplugging. When I plugged it back in, it read a message saying that I had an error at checkpoint[aux].... Im not a technical person, so i have no idea what that meant.... So I call AXIONTECH and speak with a gentleman who rushed me off the phone saying I would be called back within 10 min, by a technical representative who could better assist me. I informed him that I was fuming mad and that I would only give 10 minutes before I was going to call back. Within 10 minutes I was contacted from technical support who put me on hold for what seemed like forever, obviously he had never heard of anything like this before. When he finally did get back on the phone he informed me that I would need to send the unit back, and asked if I would be requesting a replacement order or if i would be needing a refund. I requested a refund. That is when I was informed that I would not be getting my initial cost of shipping refunded, but I would also have to pay the shipping cost to send it back to them. WTF!!! oh by this time I was livid. Why in the world would I be charged to send something back to a company that sent me a defective product in the first place. Its not like I am returning the product because I changed my mind or I didnt like it. The machine didnt even work. It wouldnt go past the bios screen.... not to mention the condition that it arrived. It smelled like it was sitting in a house filled with cats and cigarettes. Online in the product description, it read like new, which was obviously another lie. This is the worst company to deal with. I was not expecting a brand new computer. I was not expecting something that had never been used before. What I was expecting was a computer that once it was taken out of the package and set up correctly to work correctly. And now that I have to send this piece of crap back, I expect not to have to pay for it again. I mean if I wanted to waste $36.80 (cost of shipping to and from) I would have went somewhere else with my money...
I will never use this company again.... I will never refer anyone I know to use this company.... If you are reading this first.... please weigh out all of your options first or you could end up spending double"

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5/5

posted May-15-2009

"Great hardware resource, in a time of despair, I turned to Axiontech!

I got my work done, I'm happy, customer's happy, that's great."

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1/5

posted Feb-19-2009

"i will never buy form them again. i ordered some stuff to build a computer and all was great except the ram. i RMA'd the ram and when i called them to get a rma number, i asked him if when i sent it back, they would send another set right out. he said yes. i waited a week and called to find out that they had only refunded my account and didnt send my ram, then proceeded to tell me there was just a miscommunication and that i had to order some. So for whatever reason i did. then a week later i called back because it wasnt here. they never told me it was on back order.so i told them to cancel it and i was going to ask another question but before i could i was hung up on. then my wife called back pissed (im too easy going) and chewed them out. when she said we'd take our business somewhere else they said "ok, do it". then after that, they called me back basically saying that they were sorry for any miscommunications and basically begging for their record. SO I will never buy from them again."

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5/5

posted Jan-28-2009

"Website worked well, ordering was straightforward, and shipping price was lower than a competitors. Order was placed in the morning before 10AM and was shipped that day."

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5/5

posted Jan-24-2009

"These guys are great! They went extra mile to help me on my order. I placed order on the 7th and accidentally ordered a desktop memory instead of laptop memory. To my disbelief, when I called customer service he told me that the package has been packed. He then told me that he will check in the warehouse directly and call me back shortly. In a few minutes, guess what! He called me back and told me that he was able to put the order on hold. He then helped me to choose the right memory for my laptop. This is what customer services all about. I was reluctant at first to order from Axiontech since I have not heard about this company. After this great first service, I will definitely order from them again and will refer to my friends."

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