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101 reviews 
posted Feb-24-2012 “Customer was completely unreasonable. Wanted a cable which did not come with the unit, nor was it advertised to come with it rushed out. Also, our order notes specifically spells out "order notes are for tech sheets (for car alarms, etc) and not used to adjust, cancel or to change orders" - this information was displayed next to the input box.
The customer could have emailed us ANYTIME "before", "DURING" ship time, or anytime before placing an order with questions or requests - but "did not"”
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posted Feb-24-2012 
![Share](javascript:share_rating({"review_body":"This is the worst online shopping experience I have ever had. I\u0027ll copy and paste my forum posting....<br><br><br>AUTOTOYS - They have been the WORST company I have ever had to deal with in my life. When I ordered the unit, I selected my make,year,model AND filled out the special note box which said to them I need the 20 PIN LEX adapter and not the TOY adapter.... Guess what they sent me? THE ^*&^*& TOY adapter... I politely emailed them asking for correct part and got an email right back from the rudest idiot ever.<br><br>> New Ticket: Wrong cable sent <br>> <br>> I ordered a grom adapter for my 2001 Lexus ls430 and specified when ordering I need the \u0022lex\u0022 cable and not \u0022toy\u0022 cable. I was sent the toy adapter and not cant install my new unit. How can I have the correct cable rushed out?<br>----<br>We don\u0027t adjust orders by notes and we don\u0027t sell any cable called lex. <br>---<br><br>Okay... WTF?!<br><br>SO I email them back and say they sent me something that doesnt work for my car when their website says it does and if they dont have a LEX cable I need a refund.... here is the response<br><br>Hello,<br><br>Thank you for your email.<br><br>Our policy is ALL SALES ARE FINAL. We do NOT accept returns.<br><br>You Agreed to these terms when you placed the order, since it was displayed clearly in 2 places.<br>If we were to order this part for you, it will not be for free. You will need to pay for it. If you wish to return the products, you will be responsible for the shipping, on the original shipping and the return shipping. Otherwise, the terms of the sale, all sales are final will apply. Let us know if we can help you. There is no mention that we sell the LEX cable at all in the description, nor was it mentioned that it is included.<br><br>ANYWAYS<br><br>The Saints at GROM AUDIO Mailed me out the correct cable and agreed to RMA refund the one that those morons from autotoys sent... still cost me an extra 17.00 all said and done ;[<br>","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1286929#comment1286929","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"wargasm","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great pricing, fast delivery. I ordered other stuff almost a week before and received the Autotoys order first. Products were great as well.","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1286523#comment1286523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"McSteve001","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great selection of products and great prices. Fast shipping and excellent service. Will definitely use again.","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1286185#comment1286185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"jhwhsv","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices! Great service! Fast shipping! I will gladly shop with them again.","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1281261#comment1281261","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"RTrucking","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been purchasing from Autotoys for at least the past 10 years and haven\u0027t had an issue yet. Very quick shipping, great selection of namebrand products, competitive prices, and great customer service. Everything I\u0027ve needed to install something they have carried, even flashing immobilizer bypass for remote starts. Love the coupons or deals they give you with purchases, free items or discounted prices for ordering a certain dollar amount. You can\u0027t go wrong shopping here!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1280647#comment1280647","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"Melted81","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u0027t write reviews often but my order from Autotoys was very fast. I recieved the part when I was promised. Questions on the part I ordered were answered very professionally and with helpful tips. I would definitely recommend doing business with Autotoys!","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1280067#comment1280067","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"cfcbmw3","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company. Received my item quickly after ordering and followed the simple directions to get install up and working. Exactly what I expected after reading such great reviews. Thanks.","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1279779#comment1279779","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"Bizz1782","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product and great service!!!","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1279347#comment1279347","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"mogre33","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi,<br>I am Luiz Prado from BRAZIL and i buyed this GROM [3-HON1 Ipod\/Iphone adapter and also Bluetooth optional. I\u0027m amazing surprized how easy is to install and it\u0027s working very well.<br>Thank you for your quality and quick shippment.<br><br>Luiz Prado.","link":"http:\/\/www.resellerratings.com\/store\/Autotoys_Sound_Conceptions\/comment\/1279191#comment1279191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Autotoys_Sound_Conceptions.jpg","store_name":"Autotoys","username":"laloprado","rating":"5"}, "single");){kind=link}
"Site was easy to navigate. Product was priced fairly. Communication/updates about my purchase were outstanding. Product arrived exactly as described. Will use in the future."