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Full Rating Profile
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    • Address: 545 BroadwayBrooklyn, NY
    • Contact: customerservice@ashford.com
    • Phone: 866-274-3673
    • Customer Support: 866-ASHFORD
    • Business Hours: 9:00am - 6:00pm Mon-Thur 9:00am - 3:00pm Fri Closed Sat & Sun
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 7.92/10 7.92/10
    Customer service: Rating 7.00/10 7.00/10
    Return/Replacement policy: Rating 5.63/10 5.63/10

1,260 Customer Reviews

Rating 10/10
5/5
modified review posted

"The product was delivered and highly satisfied with the product and the packaging too. Value for the price."


Rating 10/10
5/5
modified review posted

"I have ordered twice now, and I can't be happier.
When you go on the website everything is is what you get, so their are no surprises.
I would always shop at Ashford for all my needs.
"


Rating 6/10
3/5
modified review posted

"I bought two watches online, but the packaging are not same, as one is good, but the other is terrible"

modified review Rep reply posted Oct-17-2013

AshfordWatches, Ashford.com rep has responded

“Greetings,

Though we have not heard back from you, we want to make sure you know that we stand behind our products and want nothing more than to make our clients happy. Any time the packaging is received in a manner that does not live up to their expectations, we are willing and able to replace those pieces. We understand that very often our products are given as gifts and presentation of that gift is almost as important as the gift itself. Please get in touch with us at your convenience so that we can correct this as quickly as possible as well as with any other questions you have for us.

We offer many means for contact with our service agents:
Phone: 1-866-Ashford
E-Mail: CustomerService@Ashford.com
Or our website chat service…

No matter which option you pick we promise to do everything in our power to meet your needs.

Ashford Client Services Team”


Rating 10/10
5/5
modified review posted

"Not only did Ashford offer a great product at the cheapest price, it was delivered within 72 hours! This is my second purchase from Ashford I saved 80% off retail the first time and 60% this time. This is how I like to shop!"


Rating 8/10
4/5
modified review posted

"The watch is good, but the date is can not properly changed."

modified review Rep reply posted Oct-17-2013

AshfordWatches, Ashford.com rep has responded

“Greetings,

We have made a couple of attempts to get in touch with you and we hope that you have discovered the solution to your inquiry. If not we simply want you to know that we are always here to help with any questions our clients have about our watches. Feel free to contact us at your convenience.

We offer many means for contact with our service agents:
Phone: 1-866-Ashford
E-Mail: CustomerService@Ashford.com
Or our website chat service…

No matter which option you pick we promise to do everything in our power to meet your needs.

Ashford Client Services Team”


Rating 10/10
5/5
modified review posted

"Ashford keep me well-informed of my package after I placed order. It can always be tracked.
I know where it is, and when I will receive my parcel.
Ashford is my first choice when I want to buy a watch.
Ashford is what I can trust. I really like it.
"


Rating 10/10
5/5
modified review posted

"Very satisfied, fast shipping"


Rating 10/10
5/5
modified review posted

"Would not hesitate to buy from them again"


Rating 10/10
5/5
modified review posted

"The watches were shipped immediately and were exactly as described. The customer service was excellent, and the prices were (are) unbeatable. Thanks Ashford."


Rating 10/10
5/5
modified review posted

"The watch I ordered was great! It was delivered in record time!!"


Rating 10/10
5/5
modified review posted

"The watch is very beautful, and the price is reasonable. I will come back for another watch."


Rating 10/10
5/5
modified review posted

"This is my third purchase through Ashford and It couldn't be better. Prompt delivery, excellent packaging and brilliant product description at the website. Would certainly recommend to others. Please keep up the good work !!!"


Rating 10/10
5/5
modified review posted

"The shipping time was amazingly fast. The product I ordered was of good quality and the price was fantastic. I plan on ordering from Ashford's again and will recommend to my friends."


Rating 10/10
5/5
modified review posted

"Very satisfying and easy. I received my order quickly and the item I bought was exactly what to hey showed. "


Rating 10/10
5/5
modified review posted

"I have now ordered watches from Ashford on three separate occasions, and I have been quite impressed with their service. All three items were exactly as described; the most recent item is a gift, so this is important. Shipping was very prompt, just a few days from placing my order. Prices have been amazing. Ashford's packaging is very secure and classy. Based on paperwork included with my packages, I would assume that returns are simple. My one minor complaint is that I would like the ability to opt of of receiving the complimentary shopping bag included with any purchase. While these bags are certainly nice, we really don't need any more in our household."


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