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Stores > Ashford.com

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Ashford.com Ashford.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 545 BroadwayBrooklyn, NY
    • Contact: customerservice@ashford.com
    • Phone: 866-274-3673
    • Customer Support: 866-ASHFORD
    • Business Hours: 9:00am - 6:00pm Mon-Thur 9:00am - 3:00pm Fri Closed Sat & Sun
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.18/10 8.18/10
    Chance of future purchase: Rating 6.46/10 6.46/10
    Shipping & packaging: Rating 7.08/10 7.08/10
    Customer service: Rating 4.38/10 4.38/10
    Return/Replacement policy: Rating 4.29/10 4.29/10

1,830 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2015-12-30

"Very good experience ... Will buy again "


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Verified Customer
Rating 10/10
5/5
2015-12-30

"Outstanding delivery and a beautiful pair of earrings. I am so happy to have found Ashford.I could not have ask for anything more. I will shop here again."

This review was modified by mswope99 on December 30 2015 08:38:16 AM

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Verified Customer
Rating 10/10
5/5
2015-12-30

"Quick shipment, gift packaging inside was a little dirty and old looking but otherwise a good transaction."


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Verified Customer
Rating 2/10
1/5
2015-12-29

"Unfortunately my order never came to me. It was supposed to be a Christmas gift.
Christmas is gone, still waiting for my money back.
Time wasted in chats, phone calls and money out of my account.
Long story short, if they required a delivery signature everything was OK.
Feel sad that my few hundred order is less than a thousand, when they require signature for delivery. Nowhere written on their site or terms or whatever.
"


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Verified Customer
Rating 10/10
5/5
2015-12-29

"I love my watch, the band is a little small though."


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Verified Customer
Rating 10/10
5/5
2015-12-29

"very nice watch for one small price ,shipping very fast ,i ordered the watch and in three days its arrived perfect !!!!!"


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Verified Customer
Rating 10/10
5/5
2015-12-29

"This was my first time ordering from ashford. To my delight I was pleasantly surprised to see the watch I ordered arrive the day after I placed my order! This was even less than 2 weeks from Christmas which is always a busy shipping season. Also the packing inside the box was very nicely wrapped in ashford tissue along with warranty information. I would definitely use them again and will recommend to my friends. Also my husband loved his new watch and wears it everywhere. "

This review was modified by ksdolan on December 29 2015 09:13:22 AM

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Verified Customer
Rating 10/10
5/5
2015-12-29

"Product, service, price and delivery all as a stated. What more could you ask ."


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Verified Customer
Rating 10/10
5/5
2015-12-29

"It is a good choice for me to get my life of watches."


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Verified Customer
Rating 10/10
5/5
2015-12-28

"Quality products at fantastic prices, and speedy delivery"


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Verified Customer
Rating 10/10
5/5
2015-12-28

"Item was as described and received it in promised time"


Rating 2/10
1/5
2015-12-24

"I would rate them zero stars if there was an option. ordered several watches, came damaged due to virtually non existant packaging. Asked to return and was offered a discount so i could replace the damaged strap. was told it would take the 24 to 48 hours to review photos by email as they were busy. 5 days later no response, had another online chat, would not help me at all, just said to wait another 1 to 3 days as they're busy. Its now a total of 8 days and still no reply. Just had another wasted online chat, can not speak to a manager but they will contact me by email asap. I suppose that will be another 8 days then. They are very keen to help when you want to buy a watch. But when you have a problem, and you will, they have zero customer service, tell lies and basically don't care about the customer. They have ruined someones xmas because nowI have choice of giving a damaged watch or no present at all. Cheers ASHFORD!!"


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Verified Customer
Rating 8/10
4/5
2015-12-23

"I satisfied their product.
but it's hard to cancel my order.
"


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Verified Customer
Rating 10/10
5/5
2015-12-23

"Thank you very much for the good service, excellent delivery time . Everything was very quickly and efficiently. We hope for further cooperation !!!
In our lives ,the most precious TIME ,becoming your customer I have saved not only money but YOUR TIME !!!
A GOOD AND INTERESTING BUSINESS IN 2017 !
HAPPY NEW YEAR ,FRIENDS !!!
"


clokee's Avatar

Verified Customer
Rating 10/10
5/5
2015-12-22

"Very quick fast and had amazing prices! The packaging came with some extras but I did have to return and item and pay for shipping which was not fun."


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Ashford.com is a merchant member
Ashford.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.