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ashford.com

Apparel & Jewelry

Rating 9.39/10 259 reviews
(290 lifetime reviews)

9.39/100 (6-month rating)
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Ashford.com is a merchant member
Ashford.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,945 merchant members.
 
 

All Customer Reviews (290)

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Rating 10/10 5/5
modified review posted May-03-2012

"Im very satisfied with my purchase at Ashford.com They have a very good collection with some competitive prices. They were prompt with the shipping at delivered the item on the date promised"

Rating 10/10 5/5
modified review posted May-01-2012

"This was my third purchase and I am very happy with the purchases"

Rating 10/10 5/5
modified review posted May-01-2012

"i totally enjoyed the whole experience from browsing all the discounted watches to buying one, the shipping was faster than expected, the guarantee eased my mind, i would definitely recommend to all !!"

Rating 10/10 5/5
modified review posted May-01-2012

"it is a placer to make business with you,. i m very please"

Rating 10/10 5/5
modified review posted May-01-2012

"Item as described, shipping took approx 1 week Good price on Movado"

Rating 10/10 5/5
modified review posted Apr-30-2012

"Shipped fast and nice packaging. I could not expect anything more than that. "

Rating 8/10 4/5
modified review posted Apr-30-2012

"A gift for my future mother-in-law. Hopefully she will like it."

Rating 10/10 5/5
modified review posted Apr-30-2012

"Best site for shopping, very fast delivery, I live in Canada and I got my watch in 24 Hours.

Thanks, for the Ashord"

modified review This review was modified by Dokdok21 on April 30 2012 07:01:32 AM
Rating 8/10 4/5
modified review posted Apr-27-2012

"UPDATE: Due to my review here on Reseller Ratings I was contacted by Melinda the customer service manager at ashford. She was very understanding of my situation and apologized for my difficulties. She went out of her way to make sure that at the end of the day I ended up with the watch that I wanted. I would like to thank her and reseller ratings for helping me get my situation resolved.


Be very careful of what you get from this store. I was purchased a Bulova watch from this store for my birthday. The family member who purchased it for me did so a few weeks before my birthday so by the time that I received the watch the 30 day return policy had all but expired. I tried to reach ashford by phone to see if it would be possible to exchange the watch for another more expensive watch that I liked a lot more. My first problem is that I am in California and ashford has 9-6 east coast time hours of operation. I work during those ours so, it is not easy for me to call in during those times. Needless to say by the time I actually was able to call them my 30 days had expired. I explained to the customer service rep. that I did not have time to call them in time but, my watch is brand new still in box and I wanted to upgrade. They basically just told me I was S.O.L. my 30 days was up. I was not happy but, what can I do? I figured the watch would work and took it out of the box to find it didn't even work. Once again I called customer service and they told me to go buy a battery and they would reimburse me. Pain in the butt but, fine. I go get the battery replaced and the watch works for maybe an hour then dies again. Once again I am on the phone with customer service. They say since it is over 30 days I have to send it out for repair and it could take up to 6 weeks to get it back or find out if it can even be repaired.

At the end of the day I understand wanting to save a buck. I am in a sales/service industry myself. I just think at some point you are better off spending a couple extra dollars to purchase from a company that wants to work with you and make sure that at the end of the days you will refer them to others and keep coming back. I can guarantee unless some miracle happens they will not see another dollar from me."

modified review This review was modified by jarvisroanhaus on May 07 2012 05:25:07 PM
Rating 10/10 5/5
modified review posted Apr-27-2012

"Easy and convenient to order, and the shipping is on-time."

 
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