We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Ashford.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Ashford.com Ashford.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 545 BroadwayBrooklyn, NY
    • Contact: customerservice@ashford.com
    • Phone: 866-274-3673
    • Customer Support: 866-ASHFORD
    • Business Hours: 9:00am - 6:00pm Mon-Thur 9:00am - 3:00pm Fri Closed Sat & Sun
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 0.83/10 0.83/10
    Shipping & packaging: Rating 1.67/10 1.67/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

1,862 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-13

Love it

"No complaints,it's perfect gave for my boyfriend,he love it"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-12

Great Deal

"I was unsure at first of ordering an expensive watch online. But a friend recommended Ashford, and it didn't disappoint. I got my watch shortly after I placed my order online. I received it very well packaged, new, original, and just as described. Besides the overall substantial savings, I saved an additional $100+ over the next lowest price I found online. I'm one happy customer. Thank you!!"

This review was modified by samaell on January 12 2016 07:22:22 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-12

Classy Movado Watch

"Easy website to use with great prices and quick delivery. Watch was just as described."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-12

EASY-PEASY LEMON SQUEEZY

"I purchased a cheap copy of the MOVADO MUSEUM WATCH in a street market, while on vacation in France 25 years ago. That watch lasted 17 years and in that time I did not realise it was a copy of a Swiss design icon. When I decided to replace it, I went on line to identify it, and once I did, Ashford.com's name came up as a supplier, as well as other companies, some closer to home. The Ashford price was competitive even with the import duties so I placed the order on line - just before New Year. I managed to track the package all the way over the Atlantic to my door in Scotland and it arrived in a few short days. I have never purchased anything on line from the US before and that is why I am very satisfied and describe the experience as being EASY-PEASY LEMON SQUEEZY!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-12

Happy happy!

"This was my first time buying from Ashford.com and was very pleased with all of my experience. The prices are great with great product, and they shipped and delivered my watch fast. I will plan on buying from them again. "


Rating 2/10
1/5
2016-01-08

"Recently i purchased 2 watches and one order i canceled at same point of time. After continues follow up and mails, calls (after 15 Days) they send a mail in which they have written Please talk to your Bank with some authorization code to reverse the payment. Its really become a headache to get the money back from them. Really a bad experience."

This review was modified by sanjay0903 on January 08 2016 12:47:24 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-07

"Great prices, and incredible care on shipping the items!
Totally would buy again!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-07

"Timely delivery and product was in good condition too ????"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-07

"The service and product are very good"


No Avatar

Verified Customer
Rating 6/10
3/5
2016-01-06

"I ordered a watch 2 days before Christmas, paid the $30 for overnight delivery. I found the package by my front door the afternoon of Christmas Eve. The only problem, the watch band slides off her wrist w/o opening it and we haven't figured out how to shorten the band."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-06

"Good service, easy to use. Smooth transaction."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-06

"Only one complaint but still give them 5 stars. Complaint is that I got 15% coupon from them with my order and month and half expiry for the coupon but can't use on sale item. Every item is on sale always (especially what I need ) and to me this is deceptive marketing since I can't use the coupon. I highly suggest allowing tonusenthebcoupon on Atleast on one item only even on sale item to keep the customer keep coming back. I see no other problem on ordering and delivery.
I haven't used their warranty or replacement or complaint to them so no idea how the response is.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-05

"Bought several Movado watches on-line over the holidays; 2 orders arrived with fast shipping (2 day and overnight) before Christmas. Watches arrived as expected in perfect condition with free shipping. Excellent experience!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-05

"Very quick delivery- I was very satisfied with the watch"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-05

"very nice watch and fast shipping"


Ratings Calculation Change
Learn about Our Reviews

Share Ashford.com's store rating

Ashford.com is a Merchant Member! Learn more

Ashford.com is a merchant member
Ashford.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,533 merchant members.