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Stores > Amsterdam Printing Company

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Store InformationStore Info
Full Rating Profile
  • Amsterdam Print Amsterdam Printing Company Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 166 Wallins corners Road, Amsterdam, NY
    • Contact: customerservice@amsterdamprinting.com
    • Phone: n/a
    • Customer Support: 1-800-203-9917
    • Business Hours: 8am -6pm EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 8.60/10 8.60/10
    Shipping & packaging: Rating 8.40/10 8.40/10
    Customer service: Rating 7.98/10 7.98/10
    Return/Replacement policy: Rating 8.00/10 8.00/10

315 Customer Reviews

Rating 10/10

"Amsterdam Printing Company has my recommendations to all small business owners who wish
to promote their services or products to all consumers.

Rating 10/10

"This was one of the best examples of customer service I have experienced in decades! Literally, each person I interacted with went out of their way to accommodate me and make this order exactly want I wanted. I received the pens and leatherette cases in plenty of time, and am extremely pleased with both the pens and the cases. Exceptional!! I searched other sites, and this had just the pen I was looking for and the price was the best I found. I would have been willing to pay more for the pen I wanted, but this was the site!"

Rating 10/10

"Amsterdam Printing Company were great to work with. We ordered pens, sent our logo. They sent emails to keep you posted when to expect your order.
We received our pens, and our customers love them. We will be ordering from Amsterdam again.

Rating 10/10

"Great service. Would recomend highly for all advertizing needs. I have purchased calandars and pens as well as otheir promosional items. Good quality over years."

Rating 2/10

"After ordering 300 pens with a pen light I noticed that most of them had a defective light switch and the light didn't stay on. Talked to customer service and was told I could return them for a full refund. When I asked about a refund for my $27.97 return shipping cost, I was told that that was my responsibility. I don't agree and am pretty unhappy about being out of almost $30 and no pens. BTW, still waiting for my refund for the merchandise 4 days after FEDEX tracking number said they delivered and customer service admits they received the returned items 4days ago."

Rep reply posted Aug-17-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We are incredibly sorry that your order experience wasn't the best that we could make for you. Your order has been credited. We also understand your unhappiness with the return charge and are currently reviewing the issue. Thank you for taking the time to leave us a review and once again, please accept our apology.”

Rating 8/10

"I received my order and was quite pleased with the way they looked. They were the quality I had expected, able to stick to a frig but not meant to hold sheets of paper. For some odd reason, I decided to count them, all 4,000 of them. Guess what? I had 1,942 magnets! Slightly short of the number ordered. I called my sales person & left him a message and sent him an email. It was a holiday weekend when this was discovered. He returned my call and with just 4 days short before my event they were able to print the missing magnets and get them to me on time.

Rating 2/10

"On 8/12/2015 Wednesday---I informed Deb Bramer, Authorization department, Amsterdam Printing about the pen lettering rubbing-off and Deb ask me to take a picture. I took a picture 3 times and then, she said maybe send the pen back where it's fading the letters, etc.

Deb Bramer gave me a hard time and I finally gave up. I'm not ordering from this place anymore.
Too much hassle...
Dr. A

8/12/2015- Jennifer said they will ship another batch- that would not fade. They said they sent another batch. So, I said, Thanks.

8/18/2015- Six days after, I checked again, they said it was put on hold for some reason. What is going on with this Amsterdam company???

Rep reply posted Aug-12-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We are extremely disappointed and sorry about this recent interaction with Amsterdam. We strive to serve our customers the best we can to create a hassle free order experience. Your replacement order has been entered. If you experience any issue upon receipt with the new order, please don't hesitate to inform us. We value you as a customer and appreciate the confidence and trust you placed with Amsterdam as a returning customer. Thank you for the feedback

8/18 - We are sorry about the hold on your order. The proof hold has been released and your order is currently in production. Thank you for your patience.”

Rating 10/10

"love this company for all of my printing and advertising needs. They are awesome to work with great customer service and quick and very good materials at a great price."

Rating 6/10

"Printing quality was excellent! Customer Service Representative Jennifer was not competent! I received a coupon by email stating 20% off next order, however, this person did not understand this was the next order. After Jennifer spoke with a Supervisor I was not given the 20% off of the pens and not the boxes. As a person who reads daily, my comprehension is excellent!! I find it disturbing to print a coupon for one thing, and you pick and chose where the discount should be applied. If it is not stating on the coupon all is discounted!! Copy of coupon listed below:

Dear Brenda,
Thank you for thinking of Amsterdam for your promotional, office and human resource needs.
To show our appreciation for your interest, Amsterdam is extending you a 20% discount on your next online order. Just use coupon code AF274.
If you have any questions or need assistance, you can contact our expert customer service team by phone at 1.800.203.9917, email at cs@amsterdamprinting.com, or use live chat.
Thank you,
The Amsterdam Team

Rating 10/10

"I have been purchasing pens & flashlights from Amsterdam Printing for several years now. My sales Rep. (Yavonne VanHoesen) is very courteous, friendly, & knowledgeable of all Amsterdam products. When placing an order She is always very thorough in selling and engraving issues. I would without hesitation purchase Amsterdam products. Shipping is very fast. If the product becomes on sale after purchasing it as a customer all one has to do is call and a credit will be allowed."

Rating 10/10

"We ordered the Delane Comfort Grip Pens and are extremely delighted with them. We've had numerous compliments from our customers about them. One of our customers loved it so much he carries it around clipped to the inside of his shirt so no one can take it on him!!!"

Rating 2/10

"I received a "new customer" coupon to get a discount on Entice stylus pens. There was no expiration date on the offer. I repeat, there was NO expiration date anywhere on the offer, not even the very fine print. When I tried to place my order for 150 pens today (Aug 4, 2015), my code was denied as being invalid or expired. I chatted on-line with a young lady named Taryn, who informed me that my coupon expired on June 30. I pointed out that if the offer had contained an expiration date, I would have made a point of ordering prior to the expiration. She admitted that this is a problem but made no offer to override the code or extend any type of assistance to me whatsoever. I asked if she intended to honor the offer and she said she could not. All I got was a "Sorry." I am sorely disappointed that someone would extend an offer to me and then refuse to honor it. I had thought this would be the beginning of a great relationship with Amsterdam Printing but I guess not. I would advise that you look elsewhere for your printing needs. I know I will.

This is an update on my complaint. I received a phone call from Amsterdam and Mary offered to sell me the Entice Stylus pens for the original special price. She was very nice and took care of everything. While I wish the original customer service rep had done that (it would have saved me a lot of time and I would have given a better rating), I am impressed that Amsterdam cared enough about a complaint to reach out to me and make this right. I look forward to trying the pens and will likely look at some of their other products as well. By the way, I kept waiting for someone at Amsterdam to ask me to log back onto this site and change my review but no one ever did and that made me feel even better about the company.

Rep reply posted Aug-05-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We appreciate the interest you had with Amsterdam and are disappointed that the end result was below all our expectations. We are very sorry about this order experience and would love to review this pricing issue with you. We have sent an email that you can reply to if you are interested in further assistance.”

Rating 10/10

"We love the custom stylus pens we ordered from Amsterdam! The pens are a beautiful red color with silver imprint. They were such a good price and were delivered so quickly. We are very pleased."

Rating 10/10

"I am very pleased with my order of 150 Entice Stylus pens. The build quality of the stylus pens is first rate and the quality and feel of them is very good. Of course, the best part is that they are a good writing pen, they don't skip or smear. Very precise, and high quality pens. Many of my customers really like the stylus aspect of these pens due to many of them having smart phones and tablets. Very pleased overall."

Rating 2/10

"I ordered 2 different kinds of pens the first time. I had questions about the order (because it was more than I expected) and the customer service rep resolved my issue AND gave me an extra discount. Super happy first order. Second order I went back to order can coolers & water bottles. I wanted multiple colors but you can only order them individually and at minimum amounts. So my first complaint is let someone be able to select more than one color. My second and biggest complaint is the Logo Fees and the Set Up Fees, why not just one per order?? I would have ordered more things if I didn't end up having to spend $240 in the fees ALONE!!! My third complaint is the shipping & handling charges are outrageous. This company has a GREAT product but they ROB you in fees and shipping. $486 in product wound up costing $784. I was told that they removed one of the fees brining the amount down to $674 but on the first order it was still more than what I was told after the adjustment. After realizing the differences in costs I don't think I'll be using them again. "

Rep reply posted Aug-03-2015

amsterdamprinting, Amsterdam Printing Compan rep has responded

“We are sorry about your unhappiness with your most recent order experience. Since each of our items have a unique imprint area and printing methods vary each item, it is necessary in the printing industry to “set-up” each machine every time an imprint is produced. Screen printed items and laser engraved items are separate machines in production, even though the imprint may be the same on each item. All our items will have a set-up charge and S&H. Our S&H charges are based on weight and destination. At times we may offer special offers to help with these extra charges. We hope that this brief explanation will help understand about our set-up charges and S&H charges. Thank you for the feedback.”

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Amsterdam Printing Company participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,612 merchant members.