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RatingsRating
Full Rating Profile
    • Address: 244 5th avenue
    • Contact: support@ajrichard.com
    • Phone: 1-888-871-1256
    • Customer Support: 1-888-871-1256
    • Business Hours: Monday-Thursday 9am est till 7pm est , Friday 9am est till 4.00 pm est
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 6.22/10 6.22/10
    Shipping & packaging: Rating 6.83/10 6.83/10
    Customer service: Rating 6.54/10 6.54/10
    Return/Replacement policy: Rating 6.88/10 6.88/10

1,611 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great customer service and very competitive prices.
Thanks
"



Rating 10/10
5/5
modified review posted

"Good price and good customer service."


Rating 10/10
5/5
modified review posted

"the best price. Easy to submit. Good service."


Rating 10/10
5/5
modified review posted

"Great customer service and so happy you called to verify my order!"


Rating 2/10
1/5
modified review posted

"As stated in other reviews if I didn't buy the extras they would not complete the order and leave you hanging. Piss poor management with bad attitudes"


Rating 8/10
4/5
modified review posted

"Prices are competitive but the color of camera was not in stock that we wanted"


Rating 10/10
5/5
modified review posted

"Great prices! Could not find a better deal. Greatest prices I could find"


Rating 10/10
5/5
modified review posted

"Great customer service. Prices are competitive. Shipping quick."


Rating 10/10
5/5
modified review posted

"Price is very good -- kind customer service!"


Rating 10/10
5/5
modified review posted

"Great prices. Great customer service and got helped by Jeffrey who was extremely helpful."


Rating 10/10
5/5
modified review posted

"Good customer service. Great prices. I would diffently recommend you guys to my friends and family"


Rating 10/10
5/5
modified review posted

"their customer is very good, and very helpful, with really affordable and cheap rates."


Rating 2/10
1/5
modified review posted

"2/7/14 update to my original 1/15/14 review. in a nutshell, the reason the prices are low is because they sell refurbished equipment as new. at least that was the case for my nikon camera order. it was advertised as new.

read other reviews for the customer service experience, it's pretty consistent. place an order, get an email to call and confirm, call to confirm and they pressure you into an upgrade or extra batteries, etc. then they ship (at least in my case the shipping was quick).

once received, the packaging was suspect. i called Nikon to see if they could authenticate the camera serial number or if it was grey market. they said it was a refurbished serial number with a 90 day warranty (not a 1-year as sold with the camera). the battery charger was dead on arrival so no way to test the camera.

called Ajrichie's for a return authorization number and they asked why i was returning. when i told them they'd sold me a refurbished camera, they insisted they had not, and how could i prove it to them. they also didn't upgrade the battery i paid extra for, and the charger was dead. they they tried to impose a 30% restocking fee. after some persistent arguing with them, they agreed to take the return, no restock, and refund.

surprisingly, it was received and refunded to me within a week.

i should have known from the start, when they asked me to fill out a review of their company, not check the box asking if they had asked me, asked me to forge the order date so that it would appear on the site more quickly, etc. that something was wrong. if you read other comments, you can see many say "great customer service, well priced merchandise". this is because they ask you to write that to get the discounted upgraded merchandise.

buyer beware.
"


Rating 10/10
5/5
modified review posted

"Quick to get back to us and very fair price. "


Rating 10/10
5/5
modified review posted

"Very competitive prices and excellent customer services."


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