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"Outstanding Customer service and professionalism.Great interaction with David and extremely happy with outcome.You guys are Awesome!! Thanks."
"Before the internet one looked at photo magazine advertisements then called the company to order. Since the magazine ads were two or months old one immediately got into an negotiation on price. These negotiations were as complex aqs buying an automobile. Nowadays one orders from the internet and expects the order to be shipped, and expects to obtain an invoice and shipping tracking numbers by E-mail. It appears taht AJ Ritchies still does business the old way, but if you stick to your guns you can probably get a good price out of them. I got a email saying something was wrong with my order, and when I called they claimed the camera I ordered did not have a battery, even though the description said it did. I wanted an extra battery so I agreed to buy a US camera with a battery and added a battery to the order. There was no email confirmation of the order taht gave a list of what I ordered, only a email statement that it had been shipped, but no tracking info. When I got the order it did not have the extra battery and I was charged the full amount, but the invoice, which I had never seen before receiving the orider, did not have the extra battery on it, but did have the full price. The descriiptions in the web site appear to be inaccurate or someone is lying in the order process. They need to update their order process. After writing this review I got a call from them saying they will send the battery. I did get teh battery and they threw in a UV filter. I raised the rating to three but can't go higher as I should not have had the problem in the first place. Again, they did make good on the complaint. "
"Great customer service! I was very happy that they contacted me regarding questions on my order rather than just filling it... Very knowledgable of the products/services that they offer..."
"Good price and good service and prompt delivery."
"prices very good. customer service seems very helpful"
"Prompt Service, best prices on the web"
"I do not know how this company can get a good review. I placed my order on October 24th. It was verified and confirmed on October 28th at 2:00 PM by a phone call their salesperson, whoe told me that the D800 body was in stock and that I should receive it in 10 to 14 business days. It now has been 21 days since the verification and conformation and I still have not received the merchandise. Today I waited 40 minutes for a someone in service to answer the phone and no one ever answered. I have sent two emails requesting order status. To date A J Richie has not answered the phone, nor have they responded to my written requests for order status. Certainly can't be concerned about serving the customer."
"excellect pricing. good customer returen caller. I would use again. will"
"Good prices and product descriptions, knowledgeable staff, good customer service."
"Received product quickly and in perfect condition. THey handled the post sale questions extremely well. Great way to purchase camera equipment! highly recommend."
"Ordered a camcorder on August 31, 2013. Didn't hear from company until September 11. They called with an attempt to up sale. Fed me the line about battery and stoarage not being enough, and that I needed to upgrade. I told them no, and that's when they told me the equipment was back ordered and would arrive in 4 to 6 weeks.The call was my red flag. I went online and found that I had been scammed. I'm usually so careful, and I let my guard down on this one. Cost me $340.I have called several times--stayed on hold one time for 40 minutes. Spoke with a representitive once who claimed I would receive camera in two weeks. I didn't. There was another time that someone actually answered, but I was placed on hold and no one ever answered after that.Sent several emails, the last asking for a refund. AJ Richies has never responded to any of my emails.IT HAS NOW BEEN 9 WEEKS, and I still have not seen my order or received an explanation from ajrichies.com.At this point I can only assume that they have stolen my money. Stay away."
"great price, very responsive, excellent site"
"I was very impressed with the level of service with AJRichies. The customer service rep with whom I spoke clearly explained what I ordered and even made some recommendations. They were courteous and helpful and I will shop here again. Highly recommended!"
"The site was professional, I placed my order without any troubles and I got a confirmation e-mail almost right away. After that I heard nothing for about a week. I finally got a call asking if I wanted to purchase any accessories with the camera(Canon 60d). I said no and that was that. No response to my e-mails or phone calls since.If I would have known they we'rent going to send the camera unless I purchased the accessories, I would have done it!"
"Ordered a Canon T5i from AJ Richies, got a call with a high pressure sales guy with a bait and switch, trying to sell me a $150 battery, then an American Canon;, not the Japanese Canon camera they priced, then tried to convince me to buy a T3i instead for a very uncompetitive price. I told him that I would have to call him back before making a decision. He cancelled the order. They were never going to sell a T5i for the price advertised."
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