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""Cheap" air soft gun. Only $13.99 + $12.04 shipping. Problem was it did not even last 20 shots before it fell apart! Absolutely worthless, incredibly cheap plastic. And for some reason, it is not possible to review it at their website... Wonder how the other rave "reviews" got there! Airsplat is a total scam.UPDATE: I finally called them. They offered a store credit. I replied that I have no plans buying from them again. They offered apparel. I replied that I do not want to advertise for them by wearing stuff with their logo on. They said I could return the item within the 30 day warranty period. Just too bad I have already thrown away the box, as I must return an item in the box."
“We regret to hear of any issues that our customers may experience. In this situation we have tried to contact the customer multiple times to correct the issue. Unfortunately defective items do sometimes happen, but we will do everything possible to ensure that the matter is resolved in a timely fashion. It is never our intent for a customer to be dissatisfied. In this instance, we offered for the customer to receive a brand new replacement without sending the defective item in. We also offered a store credit for the customer to choose an alternate model. Both options, the customer unfortunately, refused. The Care Package offered to him was a courtesy for the item being received defective. There was unfortunately nothing that we would be able to offer this customer that would make him more satisfied, and this was a fact given to us by the customer himself.We take pride in working closely with our customers, all of our customers are welcome to call us with any concerns 626-851-8111”
"Fantastic place to shop for anything having to do with Airsoft"
"i really like you guys but you should make the stickers that you put on the guns easier to take off. your packaging is great though."
"Airsplat is amazing! I have made several large orders with them, and have never had a problem. I was a loyal airsoftgi.com customer for several years, but I'm hooked on airsplat now. 1. They ship incredibly fast, and keep you updated every step of the way. You also get free shipping if your order is more than $75, which is always in my case.2. They have great communication. I had one item that was backordered, and they sent me several courtesy emails explaining the situation, and made a refund hassle-free when I decided I wanted something else instead. 3. Airsplat is dead-on with their customer service. If you have a question, they are there. They have accurate descriptions on all of their merchandise, and I have never had a problem with something being different than described.4. They have the best prices around, period. As long as Airsplat.com has what I'm looking for, I don't plan on shopping anywhere else!"
"I recently purchased .20 gram bbs and silicone spray for my airsoft gun. The consisent update of my order along with the on-time delivery, low priced items, and quality of the items would make me buy from Airsplat again."
"airsplat is a great site where everybody should go to this site as it is the best site online for buying airsoft gear"
"Horrible, horrible, horrible. Don't go here. They sent us a gun that wouldn't shoot, then made us jump through hoops backwards and forwards, sending us email after email on how to trouble shoot our new gun rather than letting us exchange it. Finally when they let us exchange this expensive, useless purchase they made it sound like it was all our fault, and gave us all kinds of grief. Stay far away from this place. "
“We are very sorry to hear of any issues our customer may experience.We have contacted this customer and are currently awaiting a reply.In this particular instance, unfortunately it seems as though the customer received a defective or non-functioning item. We will attempt to troubleshoot any issue that the item is having to prevent any undue returns. We find that a large majority of all issues are simple adjustments or fixes. We even have a large database of videos that will walk customers through on the most common issues experienced. If these troubleshooting measures do not work, we of course be more than happy to have any item returned provided that it is still under warranty. Also, we will not provide any troubleshooting that will disqualify a customer from obtaining a Return Merchandise Authorization Number or will disqualify a customer from having their warranty honored.”
"Hard to say what I liked the best, their phone support is unmatched, I called before my order to find out if a particular magazine was wind-up or not and the operator who assisted me actually went to lengths to answer my question which confirmed my decision to buy, they also helped me to understand how my vest functioned so A+++ to those guys. Also, free shipping rocks ;) Not to mention they have a fantastic selection and actually sell many of the accessories for the guns they stock (i.e. Wellfire compatible G3 mags) which surprisingly is not the norm. I would absolutely recommend them to friends and have in fact already to 3 of my paintball team who are also looking to branch into airsoft."
"I was initially disappointed that a well known company like "Airsplat.com" would sell a $299. M-8 airsoft gun, that doesnt come with a battery nor do they carry a battery for it!! I have given this to my son for Christmas. I called Airsplat on 12/28/11 to order a battery that I assumed came with the gun. (upon reading the decription more closely, this was my mistake since it specifically stated the battery was not included). A sales rep sent me a battery they were hoping to work. But it didnt. I was happy that they worked with me to allow me to return the gun and battery. "
"I ordered a gun on tuesday and it still has not shipped i thought they had it ship withen 24 hours still waiting to ship Airsplat?edit: just got a call from airsplat saying it has shipped and that they were closed on the second and third thanks airsplat"
"Airsplat is a great website that always has the best prices and the best quality. I would highly recommened Airsplat to anyone. I will definetly be coming back to airsplat."
"Great product, price and fast shipping. Emailed back about some upgrades and what to buy and they followed up promptly with the suggestions I needed."
"Quick shipping, quality prices!"
"My experience with Airsplat was awful. Their website crashed during checkout, they lost my order twice, they didn't return my calls or emails, and half the time I couldn't reach them by phone. Yes, this was around xmas time, but it was unacceptable. It's too bad because they have good prices and a good range of merchandise."
“We have contacted the customer, and are currently awaiting a response.In this customer's case, there was not any record of any "lost" orders. We do experience our busiest time of the year during the holidays. We do however make ourselves available via both phone and several different email addresses. We never intend to inconvenience any of our customers, and will work diligently to resolve any issue that might arise. We are more than happy to help in any way possible.”
"After having a nightmare of an experience at HobbyTron, AirSplat was a DREAM to work with. They communicated with us, fixed a mistake on our order that we made and got us the product as quickly as we could have imagined. The product was what they said it would be and we couldn't be happier. The product even shipped in a carton that didn't implode with UPS and they even placed packing material in the open areas of the box...something HobbyTron hasn't figured out how to do.We are still waiting on HobbyTron to even respond back to a RMA request.... but that takes 2 to 3 weeks... thank you AirSplat!"
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