We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3809 Durbin St
    • Contact: info@airsplat.com
    • Phone: 6263575700
    • Customer Support: 6263575700
    • Business Hours: 10:00AM-6:00PM Mon-Sat 10:00AM-5:00PM Sun
    • Fax: 6263575600

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.00/10 3.00/10
    Chance of future purchase: Rating 0.50/10 0.50/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 1.00/10 1.00/10
    Return/Replacement policy: 0.00/10

What is this?

459 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great gear, great prices, great quality!"


Rating 2/10
1/5
modified review posted

"Placed an order on 2-25-14. Notified on 2-28-14 that one of my order items would be backordered until possibly April. I called immediately and the operator assured me that I received this email in error and the item I ordered was going to be en route the following week. I waited out until 3-6-14 when I received another email notifying me that my order was still in fact on backorder and that it would in fact be until April that my order will be shipped out. I called to find out that not only was part of my order on back order that two items from my order wouldn't be able to be fulfilled. Not happy. Canceled order and ordered though another vendor and will have my product Monday. Way to waste my time for over a week. I will not order again from Airsplat."


Rating 10/10
5/5
modified review posted

"Excellent, would recommend!"


Rating 10/10
5/5
modified review posted

"Very pleased with my purchase. Looking forward to doing more business with this company!"


Rating 10/10
5/5
modified review posted

"I love this gun! It is confusing at first but after fumbling a bit with it it was very easy to understand. The grenade launcher does not break like most say, but it is cool and shoots bb's for extra fire power. Best thing to do is charge it over night from 10pm to 7am. At least that's what I did. I like this gun and I hope you will."


Rating 10/10
5/5
modified review posted

"The shipping took a while but that was my fault ordering on a week with a holiday. My products are better than I hoped they were going to be. Also I got a FREE $40 gift card!"


Rating 10/10
5/5
modified review posted

"overall great buying experience plan on buying from airslpat in the future thank you"


Rating 2/10
1/5
modified review posted

"Items on site listed in stock were actually not in stock , I then cancelled the entire order"


Rating 10/10
5/5
modified review posted

"Me and my Friends like the guns... thx Airsplat ^_^ "


Rating 8/10
4/5
modified review posted

"Product was spot on but I thought the processing was slow. "


Rating 10/10
5/5
modified review posted

"This was my first shopping experience with Airsplat.com online as I live outside of the United States. I had an overall good experience with the entire transaction. I was pleased that it was shipped within a weeks time. Will do business with them again."


Rating 2/10
1/5
modified review posted

"Absolute rubbish. Showed an item on stock that I ordered on a Monday. No change in status until Thursday that showed delivery voided. Had to call, which is ridiculous, to find out what is going on. Turns out item was out of stock. No apologies, no reasoning. Just asked me if I wanted to wait 4 to 6 weeks for item to restocked.
. Absolutely crap system and customer service. Would try very hard not to order from them anymore.
"


Rating 2/10
1/5
modified review posted

"To whom it may concern,

I would like to say that I am very unhappy with the way this RMA has been handled, and how Airsplat has blamed a defective rifle on me the customer. I first contacted the technical support department and explained what happened and agreed to send the rifle back I had requested a refund because I did not feel the rifle was a quality product but I found out quickly that Airsplat was not concerned about making the customer happy. I sent the rifle back and after several weeks it was returned to me with a wonderful explanation saying it was my fault that the rifle broke and that I had taken it apart. This is such a creative way to void the warranty my hat is off to Airsplat and there unbeatable guarantees.
I had explained when I called for the RMA what had happened but I guess Airsplat considers all its customers to be liars which is a great business practice, and the technician that worked on the rifle must be a all knowing wise men because there was no other explanation for the broken rifle. It was the customers fault.
Now lets talk about the repaired rifle, the bolt and trigger did work when I received it back, great job, to bad it was missing screws and oh yea the SAFETY LEVER, yes I know its hard to believe but the safety lever was missing. Oh I forgot it must have been my fault I guess I took it off the rifle. I am glade Airsplat is so very safety conscious that they will send a rifle out to a customer without a safety, but again that must be my fault.
So I called again and asked for my money back and I was told to take pictures of the rifle and send them in with the new RMA so the technical department could make a decision on what to do. Surprise, Surprise they sent me back an email letting me know that they could not give me a refund and my warranty was void again because it was my fault the rifle had broke.

Airsplat - Don't worry I am not going to waste my time and money to send the rifle back again. Congratulations on your creative business practices, you must have a excellent marketing department. You profited from my $82 dollars and it will get you plenty of publicity as to the fact that I will be submitting this as a review of your company.

Regards,
"


Rating 2/10
1/5
modified review posted

"I am still waiting on my items to be shipped has almost been a week since order was made."


Rating 10/10
5/5
modified review posted

"I have purchased from Airsplat.com for over 5 years, and have always received excellent service. This time, I purchased some incorrect items, for my needs, and Airsplat's Customer Service Representative came through, for me, as always. "


Airsplat.com is a Merchant Member! Learn more

Airsplat.com is a merchant member
Airsplat.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,919 merchant members.