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"Hard to say what I liked the best, their phone support is unmatched, I called before my order to find out if a particular magazine was wind-up or not and the operator who assisted me actually went to lengths to answer my question which confirmed my decision to buy, they also helped me to understand how my vest functioned so A+++ to those guys. Also, free shipping rocks ;) Not to mention they have a fantastic selection and actually sell many of the accessories for the guns they stock (i.e. Wellfire compatible G3 mags) which surprisingly is not the norm. I would absolutely recommend them to friends and have in fact already to 3 of my paintball team who are also looking to branch into airsoft."
"I was initially disappointed that a well known company like "Airsplat.com" would sell a $299. M-8 airsoft gun, that doesnt come with a battery nor do they carry a battery for it!! I have given this to my son for Christmas. I called Airsplat on 12/28/11 to order a battery that I assumed came with the gun. (upon reading the decription more closely, this was my mistake since it specifically stated the battery was not included). A sales rep sent me a battery they were hoping to work. But it didnt. I was happy that they worked with me to allow me to return the gun and battery. "
"I ordered a gun on tuesday and it still has not shipped i thought they had it ship withen 24 hours still waiting to ship Airsplat?edit: just got a call from airsplat saying it has shipped and that they were closed on the second and third thanks airsplat"
"Airsplat is a great website that always has the best prices and the best quality. I would highly recommened Airsplat to anyone. I will definetly be coming back to airsplat."
"Great product, price and fast shipping. Emailed back about some upgrades and what to buy and they followed up promptly with the suggestions I needed."
"Quick shipping, quality prices!"
"My experience with Airsplat was awful. Their website crashed during checkout, they lost my order twice, they didn't return my calls or emails, and half the time I couldn't reach them by phone. Yes, this was around xmas time, but it was unacceptable. It's too bad because they have good prices and a good range of merchandise."
“We have contacted the customer, and are currently awaiting a response.In this customer's case, there was not any record of any "lost" orders. We do experience our busiest time of the year during the holidays. We do however make ourselves available via both phone and several different email addresses. We never intend to inconvenience any of our customers, and will work diligently to resolve any issue that might arise. We are more than happy to help in any way possible.”
"After having a nightmare of an experience at HobbyTron, AirSplat was a DREAM to work with. They communicated with us, fixed a mistake on our order that we made and got us the product as quickly as we could have imagined. The product was what they said it would be and we couldn't be happier. The product even shipped in a carton that didn't implode with UPS and they even placed packing material in the open areas of the box...something HobbyTron hasn't figured out how to do.We are still waiting on HobbyTron to even respond back to a RMA request.... but that takes 2 to 3 weeks... thank you AirSplat!"
"I had some products damaged during shipping. It took me a few tries to get to talk to someone who could resolve the issue, but once I did they went above and beyond to fix the problem. I will do business with them again."
"Finally! An airsoft company that goes out of it's way to ensure customer satisfaction! When my favorite We tech G39 gas gun died they were able to get the appropriate parts to me quickly. This is the first company that has ever done so. These folks stock the best and make every effort to keep it working even with "hard useage" customers like me. They are my only airsoft company and have been for a while now. Most recent thanks to Vanessa for getting the pistol grip assembly to me."
"Airsplat has been the easiest and most gracious customer service I've worked with in a while. They were helpful and it did not take a lot of time. We had an issue with the first airsoft gun and they were diligent at making it right."
"I found the site very easy to use and the prices are very good. The people on the phone very informative of the products. I also was nicely surprised that they did not kill me in shipping ! The products are awsome i can not wait to give my son his christmas gift."
"Ordered air soft sniper rifle for my grandson for Christmas. Airsplat took the order, but a day later advised me that they were out of stock and back ordered. They couldn't give me a date of when they would be able to fill order as they told me there was a world wide shortage on the rifle. I did find another, similar, but not quite as good on another site and purchased it before cancelling order w/Airsplat. Told Airsplat what happened and that I needed to cancel order. They were totally understanding and did cancelled order at no cost to me.The experience of dealing w/Airsplat has inforced the opinion that they are a stand up company and I will be keeping them in mind for future purchases."
"Very fast shipping and excellent customer serviceShipping and tax charges are a bit extreme but worth the quality service"
"I checked out several airsoft websites and decided to give AirSplat a try. I was surprised that their prices were considerably lower for green gas compared to what I found locally where I live. I purchased green gas, silicone oil and bb's. My order was processed, shipped and delivered in a few days. I received my complete order and everything arrived wrapped and adequately protected. I've used all the products I ordered and haven't had any problems. I think AirSlat's prices are very reasonable, they are quick getting your order out, and the shipping is fast. I would definitely recommend them and I will be a repeat customer."
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