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Full Rating Profile
AdoramaCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 42 West 18th St.
    • Contact: service@adorama.com
    • Phone: 212-741-0401
    • Customer Support: 800 8150702
    • Business Hours: Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
    • Fax: 212-463-7223

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.49/10 8.49/10
    Chance of future purchase: Rating 9.03/10 9.03/10
    Shipping & packaging: Rating 8.48/10 8.48/10
    Customer service: Rating 8.78/10 8.78/10
    Return/Replacement policy: Rating 8.19/10 8.19/10

What is this?

12,389 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was very pleased with the Sigma lens production, the value and the quick response by Adorama"


Rating 10/10
5/5
modified review posted

"Fast order processing & delivery, item was as expected. Item was well-packaged in the shipping box."


Rating 10/10
5/5
modified review posted

"Quick service, great product"


Rating 10/10
5/5
modified review posted

"Website very easy to use. Competitive prices. Order arrived on time.
Highly recommend Adorama.
"


Rating 10/10
5/5
modified review posted

"I ordered an item that the Adorama website did not explain was an accessory for an item no longer made, rather than the current model. As a result, it required me to ship the item back to Adorma, and left me without a working accessory.
Update: Adorama responded to this review. They changed their website to make clear it was an accessory for a product no longer made, and sent me a free return label for the accessory.
"


Rating 2/10
1/5
modified review posted

"Wow is this how they treat all customers?
Absolutely one of the, if not the worst customer service, I have ever had to deal.
"


Rating 10/10
5/5
modified review posted

"Try to use Adorama as much as possible for all my purchases,
Good Customer Services..
"


Rating 10/10
5/5
modified review posted

"The staff was very helpful getting me to the right representative to solve my problem. I needed to replace an item that was out of stock at the time and Israel found a suitable replacement. He was very professional and prompt."


Rating 10/10
5/5
modified review posted

"great experience. Fast shipping!"


Rating 10/10
5/5
modified review posted

"the web site was easy enought to use and the order was delivered faster than stated, that is always a positive in my book."


Rating 10/10
5/5
modified review posted

"The on-line shopping left something to be desired but a phone call got me to a knowledgeable and efficient salesperson who took care of my order quickly.

A glitch with associated software has yet to be resolved - I bought an Epson V600 scanner but the Adobe Elements 11 software that came as a package deal, was not able to fully download load in my computer .. So far, Adorama, Epson or Adobe have not resolved the issue to my great dissatisfaction. Everyone seems to keep passing the buck.
"


Rating 8/10
4/5
modified review posted

"I ordered an expensive flash kit. On of the flashes did not work. Adorama's customer service was very poor in helping me to get this problem resolved. I needed the flashes for an urgent job. They said they would call me right back with an answer but they didn't

Customer service experience was poor.

UPDATE: 7/18/14
After having left this negative review, Adorama's Immediately took care of the situation. I had a replacement the next day. I am now completely satisfied, however I am a little disappointed it took a negative review to get their attention. There was a night and day difference in the quality of their customer service before I left the review and after I left the review.

In any case, since they resolved the situation to my satisfaction, I am raising the review from 1 star to 4 stars.
"


Rating 10/10
5/5
modified review posted

"Sure to order from u guys again. Txs "


Rating 10/10
5/5
modified review posted

"Lens was just as described. Excellent condition and super fast shipping. Great deal and would deal with Adorama again and again"


Rating 10/10
5/5
modified review posted

"Quick shipping, item as described, I'm a happy customer!"


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Adorama is a merchant member
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