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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Adorama Adorama Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 42 West 18th St.
    • Contact: service@adorama.com
    • Phone: 212-741-0401
    • Customer Support: 800 8150702
    • Business Hours: Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
    • Fax: 212-463-7223

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 6.79/10 6.79/10
    Shipping & packaging: Rating 7.63/10 7.63/10
    Customer service: Rating 6.39/10 6.39/10
    Return/Replacement policy: Rating 5.58/10 5.58/10

What is this?

14,440 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"Prompt shipping and great service. Thank you !!!"


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Verified Customer
Rating 10/10
5/5

"It was very easy to place an oder with Adorama. They had what I wanted and I received it very quickly. My only complaint is that I did not receive a confermation E-mail afre I placed my order. I had to call back after a few day to find out the status. "


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Verified Customer
Rating 10/10
5/5

"Very fast service. Very professional staff that answered my questions before purchase. THANK YOU!"


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Verified Customer
Rating 10/10
5/5

"Good price, fast shipping, great customer service!!!

What else can you ask for?
"


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Verified Customer
Rating 10/10
5/5

"It was quick and painless to order something from Adorama without any fuss. I haven't had to return anything or contact customer support, but there are always popups/messages asking if I need help, so I assume that their customer support is top notch.

Only a couple issues, but not enough to detract any stars:
1) The site offers "bundles" where you can buy additional items at a reduced/free charge. The way they display the bundles in your cart is a little confusing--I ordered two identical cameras with the same "bundles", and instead of saying the "qty" of a unit is 2, it just listed them all out separately so the invoice was extra long. I had to double-take to make sure everything was fine (it was).

2) There is no shipping status update. It is simply "Shipping", then I get a notice on my door saying I missed a delivery. No tracking info. This may be the specific seller though, and not the site.

3) One small cleaning solution bottle broke in-transit, but again this is a seller issue, not site issue. The camera/expensive items were fine, just that one bottle that you get for free from optometrists.
"


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Verified Customer
Rating 10/10
5/5

"Fast shipping! The product was as advertised."


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Verified Customer
Rating 10/10
5/5

"Camera was exactly as described.Prompt delivery. Item was carefully packed in a sturdy box. This was the third item I bought from Adorama this year. Every item has been exactly as described. I trust Adorama and plan to keep doing business with them."


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Verified Customer
Rating 6/10
3/5

"Ordered 2 printers. Great price. However, only shipped/received 1 with no communication from company advising that the order would be modified. Still showing a pending charge on my Paypal account almost 1 week later."


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Verified Customer
Rating 2/10
1/5

"The connection fail all the time and the costumer service is really hard to be reach"


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Verified Customer
Rating 8/10
4/5

"Took away one star because the ordering process/shopping cart was a bit confusing in identifying what was included in the bundle.

Otherwise, you guys are great.

N
"


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Verified Customer
Rating 10/10
5/5

"Great item in excellent condition . Very please. "


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Verified Customer
Rating 10/10
5/5

"After a rocky start with my order attempt being rejected as exceeding the warehouse qty, everything went smoothly. The order came quickly and accurately."


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Verified Customer
Rating 8/10
4/5

"Adorama was very quick to ship my first order, but second order was shipped ground for some reason reason even expedited service requirement was met. "


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Verified Customer
Rating 10/10
5/5

"Best price on purchase, shipped same day and actually arrived a day earlier than expected. Would order from Adorama again."


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Verified Customer
Rating 8/10
4/5

"The lens comes without a hood. It is not an important item. I just wish I can find it somewhere before purchasing."


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