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  • Adorama Adorama Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 42 West 18th St.
    • Contact: service@adorama.com
    • Phone: 212-741-0401
    • Customer Support: 800 8150702
    • Business Hours: Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
    • Fax: 212-463-7223

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.40/10 7.40/10
    Chance of future purchase: Rating 5.93/10 5.93/10
    Shipping & packaging: Rating 5.52/10 5.52/10
    Customer service: Rating 5.90/10 5.90/10
    Return/Replacement policy: Rating 5.31/10 5.31/10
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Verified Customer
Rating 10/10
5/5
2017-02-11

No Surprises

"Order arrived complete, without damage, and on time. I could not ask for more."

This review was modified by garylbateman on February 14 2017 12:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-09

"Everything went as promised. free shipping arrived on time and printer is up and running. It was the best price I found."

This review was modified by COACOOK on February 14 2017 12:00:32 AM

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Verified Customer
Rating 10/10
5/5
2017-02-09

"I purchased a used Manfrotto 303PH pano head. The head appears to be in excellent condition, like new. I found there were 4 missing screws that are needed to use this head and contacted Adorama customer service and even provided them with Manfrotto's mechanical drawings with part numbers. I was getting a little nervous that Adorama might not be bothered to send me the screws but I received an email from them indicating the screws have been shipped so I only had to wait about a week. I have no complaints and appreciate their customer service not dropping the ball."

This review was modified by rharder122 on February 14 2017 12:00:16 AM

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Verified Customer
Rating 8/10
4/5
2017-02-08

Good price on used item but shipping costs were high

"This was on a used Litepanels case which arrived promptly and in great shape.
The main disappointment was on the very high shipping cost for this item.

Adorama shipping cost on this used item was $25.75.
B&H shipping cost for this item new is only $9.99.
Adorama shipping charge on the same item was therefore 150% higher than B&H.

It appears that Adorama is inflating the overall cost of its used items by hiding the increase in high shipping charges.

However, even with the high shipping charge, the item was less than a new one so I purchased it.
"

This review was modified by biz-616 on February 10 2017 03:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-08

Great case!

"Solid protection inside & out! Easy to customize with the perforated foam layers. By far the best value for the buck!"

This review was modified by tony-26929 on February 10 2017 11:45:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-08

Adorama rocks

"First time buying refurbished equipment so I'm really glad everything went smoothly. Every rep I spoke to was extremely helpful. Helen Oster responded quickly to emails and answered everything clearly. Looking forward to shopping through Adorama in the future! Thanks again!!"

This review was modified by nathan_ascue on February 10 2017 11:45:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-07

On time, as described, fair price.

"Adorama described the item - a Fuji X30 - as "D" and it lived up to that description. A display model that had apparently been handled with care. I have purchased half a dozen or so used items from Adorama. The items have always been as described, the shipping as promised, and the prices fair."

This review was modified by SkippySteve2017 on February 09 2017 07:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-04

Good customer service

"We had some problems but they had great customer service in making it right"

This review was modified by stevef4571 on February 07 2017 12:15:33 AM

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Verified Customer
Rating 10/10
5/5
2017-02-03

Fast Service and Super-Fast Shipment

"I ordered the Lowepro RL x450 AWII Camera Backpack, and it was sent Super-Fast and Received in Good Order - Thanks!"

This review was modified by brettr on February 07 2017 12:15:09 AM

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Verified Customer
Rating 2/10
1/5
2017-02-02

NOPE

"Can still find my camera equipment for cheaper prices, refused to take my never used lenses. "

This review was modified by prmd911 on February 07 2017 12:00:17 AM
Rep reply posted Feb-02-2017

A rep from Adorama, adorama, has responded

“Your Payment was declined by the bank that's why it was canceled. ”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-02

Excellent product and service.

"The printer arrived much faster than I thought it would Excellent experience."

This review was modified by me-98706 on February 07 2017 12:00:13 AM

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Verified Customer
Rating 10/10
5/5
2017-02-02

Great Service and Great Used Product

"I ordered a used lens and the product was great. It takes great pictures, so far, and it had just a little more wear and tear than expected (nothing terrible though). The person I chatted with, before my purchase, did a great job of answering my questions and explaining the used rating system and return policies to me. This was really helpful in putting my mind at ease. My lens was delivered sooner than expected and it was packed very well. All in all, it was a great experience purchasing a used lens from Adorama, I will keep this experience in mind when making my next purchase, and I have no issues recommending Adorama to my friends and family."

This review was modified by shardul1114 on February 07 2017 12:00:07 AM

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Verified Customer
Rating 10/10
5/5
2017-02-01

Delivered on time and as promised

"I expected nothing less from Adorama and they delivered again."

This review was modified by amritendumaji on February 03 2017 08:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-31

"statisfied with your quick service"

This review was modified by madhushan23 on February 02 2017 10:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-30

Mixer

"I was very satisfied with the product."

This review was modified by stan_jarrett7173 on February 01 2017 04:45:01 PM

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