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  • Adorama Adorama Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 42 West 18th St.
    • Contact: service@adorama.com
    • Phone: 212-741-0401
    • Customer Support: 800 8150702
    • Business Hours: Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
    • Fax: 212-463-7223

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.60/10 7.60/10
    Chance of future purchase: Rating 6.57/10 6.57/10
    Shipping & packaging: Rating 6.20/10 6.20/10
    Customer service: Rating 6.30/10 6.30/10
    Return/Replacement policy: Rating 5.63/10 5.63/10
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Verified Customer
Rating 10/10
5/5
2017-01-04

Lightning fast delivery

"Ordered one afternoon and received it by 10am the next morning on the west coast with free overnight delivery."


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Verified Customer
Rating 10/10
5/5
2017-01-04

Top Notch Service

"Very pleased with website interaction, customer service interaction, and of course the purchase of the Sigma 150-600mm C lens. Adorama could not have done better for me."


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Verified Customer
Rating 10/10
5/5
2017-01-03

Nikon D7200

"Customer service was excellent. Live chat helped with my questions and the biggest surprise was shipping. Arrived sooner than I expected "


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Verified Customer
Rating 10/10
5/5
2017-01-03

Great deal and price

"Paired with overnight shipping! The lens also comes with a free USB dock!"


Rating 2/10
1/5
2017-01-03

Buyer Beware

"Very bad experience with this company. Will never do business with them again.

Facts:
I ordered my son's Christmas gift from them on 12/7/16
Sony Vegas Pro 13 Edit - Academic ESD, Download

I expected an immediate download of the software, but was good with disks also, since he would have something to unwrap. After ordering though, no download link was visible.

On 12/15, I started getting worried, and when I logged onto the web site, it showed (for the first time) that my order was Backlogged! I immediately called the company and spoke with an agent who said that they had the product in the warehouse, and they would upgrade my shipping so that I would get it December 20th or 21st.

On December 22nd I called them back to find out why I had not received the software, and they told me they did not have it in stock, and they would have to drop ship it from the manufacturer. I asked for a supervisor and told them to make sure I knew by the end of the day what was going to happen.

Later that afternoon they called me back to let me know they did not have the software, could not get the software, and they were cancelling the order. This left me without a major gift for my son, and very little time to shop for him.

Unacceptable!
"

This review was modified by cre8ivideas on January 03 2017 12:16:41 PM

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Verified Customer
Rating 8/10
4/5
2017-01-02

christmas pics with new eyes

"shipped out quickly nice job"


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Verified Customer
Rating 10/10
5/5
2017-01-02

above and beyond

"Contacted Adorama regarding a sale that had expired. Adorma honored the sale and the Sales team at Adorama was very helpful in everything and answering questions. Very fast resolution and shipping A+ service,"


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Verified Customer
Rating 10/10
5/5
2017-01-01

Adorama is the best

"It was easy to use their website and ordering was a breeze. I love the products they sell. Shipment was fast and professionally packed. I have no complaints whatsoever about this business. I'm looking forward to more purchases from them in the future."


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Verified Customer
Rating 10/10
5/5
2017-01-01

A Your Adorama

"Easy to order.
Prompt shipment and delivery!
"


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Verified Customer
Rating 10/10
5/5
2017-01-01

"Great price and service!!!"


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Verified Customer
Rating 10/10
5/5
2017-01-01

Great price and product

"Adorama provided a great product, at a great price, with fair shipping cost and timeline. "


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Verified Customer
Rating 10/10
5/5
2017-01-01

Always a good experience.

"Quick shipping. Product exactly as expected. Good pricing."


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Verified Customer
Rating 10/10
5/5
2017-01-01

Great extras with camera!

"Great extras with camera at no additional price! Good advice, knowledge and suggestions via chat & phone & free shipping. I will buy from them again and recommend them to everyone!"


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Verified Customer
Rating 10/10
5/5
2016-12-31

Cheapest price ANYWHERE!!!

"I needed ink for my Canon printer. I was just perusing online and WOW!!!! I stumbled upon Adorama.com and saw my printer, the exact model that I was needing ink for nonetheless, which also included ink for The EXACT same price as one black basic ink cartridge!!! Either it was get a brand new printer, BOTH color and black inks, OR just purchase ONE MEASLY black ink cartridge. It was a no-brainer. But they sweetened the deal with free shipping and no sales tax. Thank you Adorama. You have gained a devoted customer for life."


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Verified Customer
Rating 8/10
4/5
2016-12-31

Bounce The Lens

"Everything show up on time, next day delivery, ready to be wrapped for Christmas. Only thing I didn't care for was the lens (15-45mm) was only wrapped in bubble wrap and was bouncing from side to side in the box. What happen to the Styrofoam that all my other Canon lenses come pack in when purchased from a store? "


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