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46 reviews
posted Jul-30-2011
reply posted Apr-18-2012 “We apologize for the inconvenience. At the time the policy was that any unused, unopened products could be returned for up to a full year. This was primarily used by folks who had purchased multiples of a particular product but found they did not need all that they purchased. It was clearly stated on the shipping page of the website as well as on the invoice that is sent with every order. For used or opened product the return period was and is 60 days. For some specific items, the return window is shorter due to manufacturer guidelines. Save a few exceptions, the 60 day return policy on used products applies.
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"good. we ordered pillow covers; they came; we put them on our pillows."