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"I was very fortunate to have a young man named Tom as my salesperson. He was extremely informative, courteous and patient. I would recommend him without reservation to any one. dihar9@yahoo.com"
"I have been purchasing camera equipment for a few years now both mail order and over the internet. Never in my years of purchasing, have I come across a company with such low prices and with such incredible customer service. Seriously, these guys have got their act together.
My order was through cnet and consisted of two limited edition lenses. After placeing the order, I noticed that there was an offer that included other items that I would need as well. When I called acesclub, they were still recovering from a computer virus. My customer service rep (mike wallace) was unbelievably friendly and allowed me to change my order and allowed me to add an additional item. The phone call was extremely personable and was not a pitch for more add on items. After I got off the phone with mike, I knew I would order from them again.
A few days later, a huge box was waiting for me when I got home. Everything was there, as promised, without substitution or excuses. The lenses showed up before my camera did (which I ordered from somewhere else a week before my order with acesclub.
The best part of this experience was not the fact that the service was top notch, the price was exceptional, or that the delivery time was lightning fast. It was the fact that this company could deliver on all three of these aspects seamlessly. There is no doubt in my mind that I will use these guys again. If you have been on the receiving end of poor customer service and shoddy online practices in the past, acesclub is a fresh breath of air.
"Recieved part of shipment from this company. Some parts where missing, some parts were wrong. Sent back thru RMA, Now have been waiting 3 weeks for this company to return correct parts from the original order.
Suggest not buying from this company based on lack of capable service."
This review was modified by sreber on December 15 2003 12:11:54 PM
"Tom x412 was very informtive about what other equipment I might need like, battery, more memory etc. but was a little pushy on extended warrantee. Over all I am very happy with purchase. The above was filled out when the saleman was filling order. Now I after the sale I can say that I was misinformed about the battery life and was pushed into buying what I was told to be a long life battery but turned out to be exactly what was in the camera. Then I was sold a 256K memory card for $129.00 when everywhere on the internet they are no more than $55.00. The battery and charger was $149.00 tooo much... Buyers beware. They camera price was low but they made up for this cost in accessories."
This review was modified by storeman86 on November 19 2003 07:30:29 PM
"The ordering process was very smooth and a rep called me at home a few minutes after I placed my order to verify my ordering address and other details. They were very friendly and easy to work with. There prices were very good. I haven't recieved my order yet so I can't comment on the shipping aspect of the transaction yet."
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posted Nov-16-2003 
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![Share](javascript:share_rating({"review_body":"I was very fortunate to have a young man named Tom as my salesperson. He was extremely informative, courteous and patient. I would recommend him without reservation to any one. dihar9@yahoo.com","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/106201#comment106201","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"Harry Arbios","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been purchasing camera equipment for a few years now both mail order and over the internet. Never in my years of purchasing, have I come across a company with such low prices and with such incredible customer service. Seriously, these guys have got their act together. <br> <br>My order was through cnet and consisted of two limited edition lenses. After placeing the order, I noticed that there was an offer that included other items that I would need as well. When I called acesclub, they were still recovering from a computer virus. My customer service rep (mike wallace) was unbelievably friendly and allowed me to change my order and allowed me to add an additional item. The phone call was extremely personable and was not a pitch for more add on items. After I got off the phone with mike, I knew I would order from them again. <br> <br>A few days later, a huge box was waiting for me when I got home. Everything was there, as promised, without substitution or excuses. The lenses showed up before my camera did (which I ordered from somewhere else a week before my order with acesclub. <br> <br>The best part of this experience was not the fact that the service was top notch, the price was exceptional, or that the delivery time was lightning fast. It was the fact that this company could deliver on all three of these aspects seamlessly. There is no doubt in my mind that I will use these guys again. If you have been on the receiving end of poor customer service and shoddy online practices in the past, acesclub is a fresh breath of air. <br> <br>Excellent work from an A+ company!","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/106045#comment106045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"dvd512","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company. Fast and friendly service. Cant be the deal that this company offered on a Canon S400.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105996#comment105996","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"g8torPaul","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Recieved part of shipment from this company. Some parts where missing, some parts were wrong. Sent back thru RMA, Now have been waiting 3 weeks for this company to return correct parts from the original order.<br><br>Suggest not buying from this company based on lack of capable service.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105970#comment105970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"sreber","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tom x 412 answered all my questions and was very helpful and is very knowledgeable.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105959#comment105959","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"kobayashika","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service, can\u0027t thank you enough for the great help and great deals.<br>Joe is the best!","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105957#comment105957","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"hughjean","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tom x412 was very informtive about what other equipment I might need like, battery, more memory etc. but was a little pushy on extended warrantee. Over all I am very happy with purchase. <br>The above was filled out when the saleman was filling order. Now I after the sale I can say that I was misinformed about the battery life and was pushed into buying what I was told to be a long life battery but turned out to be exactly what was in the camera. Then I was sold a 256K memory card for $129.00 when everywhere on the internet they are no more than $55.00. The battery and charger was $149.00 tooo much... Buyers beware. They camera price was low but they made up for this cost in accessories.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105944#comment105944","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"storeman86","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The ordering process was very smooth and a rep called me at home a few minutes after I placed my order to verify my ordering address and other details. They were very friendly and easy to work with. There prices were very good. I haven\u0027t recieved my order yet so I can\u0027t comment on the shipping aspect of the transaction yet.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105873#comment105873","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"rosejoee","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a great purchase and the customer service was terrific. I would highly recommended this site.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105868#comment105868","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"mpsmyth","rating":"5"}, "single");){kind=link}
"Ext: 412
Tom was very helpful. Provided excellent service, advice, and support"