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80 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","store_rating":"0.00","total_reviews":"80"}, "store");)
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posted May-10-2012 
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![Share](javascript:share_rating({"review_body":"I placed an order for 3 different items. First I got an email that one of the items is no longer stocked. I said ship the rest. The next day I get an email that no item I ordered is in stock and they are cancelling my order! Thanks for wasting my time.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1529310#comment1529310","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"lakeview-sales","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for about $50 worth of products which cost over $20 to ship. Four days later, I received an e-mail that they couldn\u0027t honor the order unless I agreed to pay another $20 because the items weren\u0027t in their warehouse and had to be special ordered. So I could get $50 of product for over $90 if I wished. They are nuts. Their web site should indicate the price you pay as a customer accurately and they should stand by the price, don\u0027t you think?","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1518364#comment1518364","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"davidpress","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t trust ekomi-us reviews for this company. ekomi will not allow you to post a complaint until you have completed a transaction, so everybody who was baited and switched doesn\u0027t count as a customer to them.<br><br>\u0022Order Number: #51932<br><br>Thank you for ordering from AceHardwaresuperstore.com Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $89.99 is required to ship your order via freight service. Please contact customer support at 1(888) 230-2323; for your security we do not keep credit card numbers on file.<br><br>Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.\u0022","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1491919#comment1491919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"haroem","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered because the price was a few bucks cheaper. Bad idea. Paid (a lot) extra for expedited shipping. Got nothing. And nothing. And nothing. After waiting a week I emailed (no response) and called (what a coincidence, it\u0027s shipping today!). Then, got an email that shipping was delayed.<br><br>Suggestions: Don\u0027t sell items you don\u0027t have. Don\u0027t lie to customers.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1483061#comment1483061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"electronrancher","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wish I could give 0 stars. Ordered 25 electrical outlets, seems simple enough. Was told the items shipped, was told they confirmed they shipped, was told they reshipped, was told they confirmed they were reshipped, and now 20 days later was told they weren\u0027t shipped. Was told today they were shipping again, I am skeptical if I will ever see these. My advice is to pay an extra couple dollars and buy from a more competent store.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1470333#comment1470333","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"Nuts70","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m really suprised to see bad reviews here. We order things often from them online, even with shipping their prices are normally better then elsewhere (at least on the stuff I\u0027ve seen, if they aren\u0027t I simply don\u0027t order that). We always get an email with shipping info & etc. We\u0027ve twice needed to return an item, both times the return was our fault for not ordering the right thing but they didn\u0027t care, they took the product back (convienently in store for us here in town) for a full refund of the product cost & then helped us find what we did need. We\u0027ve had very good luck with them it seems ;-) but either way I will definitly be shopping with them again. It\u0027s unfortunate they\u0027ve been so terrible for others :(","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1468991#comment1468991","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"KayZc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered item and was charged high shipping then received email after order demanding more money for shipping<br><br>Email demanding more money<br>\u0022Thank you for ordering from (URL removed) Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $12.99 is required to ship your order via freight service. Please contact customer support at 1(???) ???-????; for your security we do not keep credit card numbers on file.<br>Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.\u0022","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1461999#comment1461999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"bhmal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ace hardware superstore has no business being in business! I placed an order on 4\/8\/12 and received email saying one of the items was not in stock and order was cancelled. I reordered minus the item that was out of stock and added a few basic paint supplies and again received email that 3 of these basic items was not in stock and if I want remainder of order I\u0027ve to pay an additional $79.99 above the $17.36 in shipping charges. My order was small, weighed about 6lbs and totaled $52.59. What\u0027s worse I only live a few hrs from their store. There were other problems as well but you get the idea. Very unscrupulous!","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1459323#comment1459323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"BBunny","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, I thought I was the only one that thought the customer service was completely ridiculous. I ordered a Gazebo at a fair price until I was sent a follow up email stating that I owed them an addition $12.95 on top of the already paid $24.94 shipping cost. Then I waited for days to receive my tracking information, which I never got. I got so pissed off that I started calling questioning about the tracking info. The customer service rep started acting like I was calling them for donatings, giving me the worst attitude you can imagine. I demanded to speak to the manager which made no difference. <br>The sad thing is that there\u0027s millions of Americans that are unemployed and would appreciate having a job, you morons at Ace super center have no appreciation for what you have and also no understanding that it is us, the customers, that keep you idiots employed! I would NEVER do business with this company or recommend it to anyone.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1364435#comment1364435","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"Dontbuyit","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst online experience ever. Order a Braun Fan on Feb 17, Paid 203.67 plus 18.50 in postage. On Feb 21, they sent me an email stating I owed them an additional 19.99 for shipping. They claimed they didn\u0027t know at time of order what the shipping would be. So much for believing anything printed on their website","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1312597#comment1312597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"PBiffle","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"SHIPPING PRICE SCAM... BUY ELSEWHERE<br>2 \u0022POOL MASTER\u0022 WATER HAMMOCK 8206393 $18.96<br>$37.92 , SubTotal :$37.92, Shipping and Handling Fee :$13.38 <br>Tax Total :$0.00, Total: $51.30<br><br>Then this was emailed to me<br>Order Number: #43212 <br>We would like to apologize ahead of time for any inconvenience we may have caused. We must inform you that the item you have requested is considered a special item order. Special item orders come out of a warehouse that does not ship directly to customer. In order to fulfill this order we are going to request this item be shipped to our warehouse direct and then to you the customer. This process will cost you an additional fee of $29.99. Again sorry for the inconvenience we will not process your order until you contact us directly with confirmation of your credit card number.<br><br>I would rate the a ZERO ... feel bad for their order center as they just answer the phones.... But money is tight and getting ripped off is NOT a way to keep a loyal customer.<br>43.37 shipping on a 37.92 light weight order is a SCAM.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1302673#comment1302673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"Anggie","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a product that that is advertised for less then the local ACE.<br>After two E-Mails and two phone calls and one month of waiting(did i mention the 37 min. on hold) I was told my order could not be shipped !!!!!!!!!!! Then why is it on line? they had no problem chargeing me a shipping fee.<br>They STINK !!!!!!!!!!!!!!!!! STAY AWAY !!!!!!!!!!!!<br>","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1284197#comment1284197","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"ChrisKalinski","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I want to be fair to the people at this company. I know that many of these ratings give a very poor reflection of the company - and in some cases the company deserves it - but I\u0027d like to state that my experience was in fact very pleasant.<br><br>I\u0027d like to say that the company has a very bad website. I believe their online system approximates the shipping inaccurately, which is why everyone is unhappy with it. I called the company instead of placing my order online in order to find out there and then if I should pay more for shipping instead of finding things out a week later.<br><br>They did make me pay a little more than what the website calculated for shipping, but it was still quite cheap for the stuff I ordered. The items arrived and were in good condition, except that of the 40 lightbulbs I ordered, 1 came shattered and 1 came dead.<br><br><br>I had a very tight deadline...it was for a theater production and I had only something like one or two days of leeway. The folks at the company entertained my incessant phone calls and - at least verbally - processed my order in an expedited manner. I received my order on the \u0022earliest estimated date\u0022, which was a great relief.<br>","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1262647#comment1262647","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"winglessangel31","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awful customer service. After placing the order and paying shipping costs, I received an email 7 days later stating I had to pay an additional $29.99 for shipping. I was annoyed then, but paid it. I received an invoice but never got a tracking number. 5 days later I call asking about a tracking number, the asian lady said \u0022she no have one, package already shipped.\u0022 Another 5 days pass, and I call again, get put on hold for 10 minutes, then hung on but same asian lady. I call back being told that the problem is with UPS, and I should call them. Ace Hardware left off my apartment number that was clearly listed in the confirmation email from the package. I now have to drive 45 miles roundtrip to the distribution center to pick up my package. Great customer service! Highly recommend this company to everyone.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Superstore\/review\/1210355#comment1210355","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Superstore.jpg","store_name":"Ace Hardware Superstore","username":"annoyed-cstmr","rating":"1"}, "single");){kind=link}
"ordered an item from them, they immediately charged my credit card. then they sent an email saying there would be an additional $9.99 shipping fee, and they would wait for confirmation before proceeding. i asked them to cancel my order and refund my money. they sent an email saying the item i ordered was no longer available, and my account had been credited. it had not been credited. two more emails from me requesting my money, and they replied each time saying the money had been credited. but, they have not credited my account. horrible company, don't waste your time or money."