1/5

posted Jul-15-2010

"Terrible customer service!! Item was listed as instock when in fact it was backordered. They also don't tell you that when ordering CS5, that no seriel code comes with it. You have to get that from Adobe, JUST BUY FROM ADOBE!! I canceled my order but they would not release the hold on my bank account and when I called about it, I was hung up on TWICE!! I'll NEVER order again!!"

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3/5

posted Jun-25-2010

"Great prices, poor customer service.

I saved some $30-40 on Microsoft Office 2010 by buying it through Academic Superstore, but after sending submitting my order on Monday (6/21/10)--an order for a link to download the software--and finding nothing in my inbox, I called them. This was the third time I called them, and was put on hold for only 5 minutes (the previous times I hung up after 10-15 minutes on hold). I talked to a customer service rep who told me that it was a glitch--the id number for my college (qualifying me to buy from them) was wrong. She obviously fixed the problem and within a couple of hours, I got my download link. But I shouldn't have had to contact them and wait on hold just to clear up something that was obviously their fault. If I wasn't so eager to install Office 2010, I'm not sure when they would have contacted me about this.

Having said that, the download link (and serial number for the software) worked fine."

This review was modified by psaulm119 on July 08 2010 08:44:01 AM

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1/5

posted May-14-2010

"I pre-ordered Adobe CS5 two days before it was released. I also ordered Snow Leopard and a Wireless Wacom Tablet from this place. I expected Adobe CS5 to take some time before it arrived but not Snow Leopard or the tablet as they said they were in stock and have been out for some time now. ALL my items said backordered right away. Today is May 14th and I just received my Tablet a few days ago and I got an email yesterday saying CS5 and my Snow Leopard also have shipped. I paid extra for overnight shipping to receive my order in a timely manner. Well today I got my Snow Leopard but NOT CS5 which was all on the same order and shipped at the same time. I called Academic Superstore to see what was up. Perhaps they were shipped separate. I talked to a lady on the phone and relayed my case and told her that they never provided me with tracking numbers. She took about 10 minutes to look up my information and told me that Snow Leopard and CS5 were shipped at the same time and that they would be in the same package. I told her CS5 was not in the package and the shipping sheet said only Snow Leopard was in the package. She then took another 10 minutes to look up even further? She then came back and said that the Vendor had shipped my CS5 as regular ground shipping, even though I paid for Overnight. I said what is the point of getting overnight shipping!? She said, well it was shipped from the vendor and we can not control our Vendors...

She reimbursed me for part of my shipping costs, but being just about 3 weeks after I ordered my items and the headache's they caused and the more waiting I now have to do... its not even worth it. I would NEVER, NEVER ORDER FROM THEM AGAIN! GO SOMEWHERE ELSE! Horrible service and very very untimely..."

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1/5

posted May-03-2010

"I ordered MS Office 2007 on 4/27/10 with 2day air from UPS. I received the order on 4/29/10 as promised only to open the package to find a smashed CD inside a CD envelope. there was no other packaging other than the CD envelope and the bubble wrapped lined envelope from UPS. I immediately called Academic superstore to get a replacement copy and the lady i talked to said she ordered a new copy. When i asked her if she would send it 2day air again she said yes. On 5/3/10 i called to see where the order was due to not receiving a confirmation email or anything for that matter only to find out that no replacement order was ever even placed. The guy i spoke with on 5/3/10 would not send the order 2day air even tho that is what i paid for initially. I am still waiting for my order as of 5/3/10.

Update - This is what I sent Academicsuperstore.com

I ordered “MS Office 2007 with a FREE Office 2010 upgrade” on 4/27/10 with 2nd day air shipping. I received my order on 4/29/10 as promised only to find that the CD was without a case and only in a CD envelope shipped in A UPS bubble wrap envelope. The CD was smashed into about 5 pieces upon delivery. I called Academicsuperstore.com’s Customer service line immediately after opening the package and was told that a replacement disc would be sent out that day, April 29th, 2010. I was told it would be shipped 2nd day air as well. As of 5/3/10 I had not received any emails or any type of notification that the package had been sent or any tracking numbers to track the package with.

I called a second time on 5/3/10 to find out where the package was and when it was going to be delivered. I was told that no such replacement order had been made. This was VERY aggravating to me since I was told on 4/29/10 that not only that a replacement disc had been sent, but it was coming 2nd day air shipping. The man I spoke with on 5/3/10 also told me when he placed the replacement order that he would not be shipping the order via 2nd day air (which I paid for initially), but he was going to ship it by regular UPS ground. I finally received my package in good condition on 5/5/10.

Now I am furious. I received an email stating that the FREE upgrade to office standard 2010 is going to cost an additional $9.95 processing and handling fee. Why is it suddenly not free? It even says on your website order status page which I posted below that the “Microsoft Office Standard 2007 with FREE Upgrade to Office 2010”. Is it common practice for Academicsuperstore.com to suddenly charge for something that you originally said was free? If I am not mistaken that is false advertising.
"

This review was modified by asrichards on May 06 2010 09:11:28 PM

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5/5

posted Apr-15-2010

"Fantastic experience. Ordered Microsoft Office for Students. Salesperson was very helpful, had to change my order twice due to the information about the product (only 2 activations on the Enterprise version, but 3 on the Standard version, so switched to the Standard version).
Price was extremely low and only had to email my daughter's junior high school report card that I copied online from her school website for quick approval of student status. Shipped out very quickly after approval - took 3 days from ordering to arrival, made sure that it was in stock before ordering by asking the salesperson."

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1/5

posted Mar-26-2010

"Place orders from Academic Superstore at your own risk! They do not provide updates on order status unless you call or email and threaten them to give you an update. There is no indication of online status until you bug them. I ordered an OmniGraffle Pro software which is stated as being available "within 1 or 2 weeks". 3 weeks after ordering, there was no update. My order status was only changed after I threatened to report this store to the BBB. Very, very poor customer service. DO NOT ORDER FROM THIS SITE. "

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1/5

posted Mar-01-2010

"DO NOT BUY FROM THESE SCAMMERS. ZERO points

I ordered a Windows 7 upgrade. After consulting with one of their 'experts' they sent me the version I supposedly needed. Well I needed the 64 bit version so I had to exchange it.

I called the 800 number sat on hold for 20 minutes until I first in queue and then was hung up on,

I called again and after 20 minutes got someone named Joshua x 458, who wouldn't help me and wouldn't pass me to a supervisor. He said there would be NO MANAGERS FOR THE NEXT THREE DAYS, and to call back then. Then he said there was no one in the building with him. Some whine about "I'm low man on the totem pole and I'm not empowered to do anything" lie.

Two days without management? This place is obviously a wire room not selling legitimate licenses, so don't be fooled by their low student prices. Go to your local community college bookstore instead. They just take your money and run. "

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1/5

posted Jan-04-2010

"On 12-14-09 I attempted to place and order for Adobe CS-4. The order was not completed because I did not have academic ID. On the 19th I placed a order for the same product and sent a copy of my student ID. They sent me CS-4 in regards to the successful online order placed on 12-19-09.

Much to my surprise about a week after receiving CS-4, I received another copy and my credit card was billed a second time without my authorization.

I called and spoke with a low level customer service rep and he was of no help. I sent a e-mail to cust. service and left a message with Supervisor Rhonda Murphy and never received a call back. On my second call to a supervisor I spoke with Mary Kurk and her main objective was to argue. Finally she agreed to issue a paid return label, but never did.

I would recommend NOT doing business with this company. The customer service is VERY POOR, from the bottom to the top. "

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5/5

posted Jan-04-2010

"Excellent service from this most courteous staff and prompt delivery of order. I would highly recommend dealing with this vendor. mjr"

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5/5

posted Dec-23-2009

"Order Windows 7 Pro on 12/17/2009, received it on 12/22/2009. Excellent experence with this place, no complaints!"

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2/5

posted Aug-04-2009

"I like the fact that the prices are so much lower than I would get through regular retail, however, they are SO SLOW! Had I known ahead of time that my order was backordered, I would have ordered something else, or at the very least not bothered to pay for 2-day shipping. 2 weeks is just too long to wait when you need something right away. I appreciate that it is difficult to track these things, but it is ESSENTIAL to let customers know that a product is unavailable before they order it. The 2-day shipping is a bit of a joke considering that it has now been 2 weeks and I still don't have my software! "

This review was modified by hippychikn on August 04 2009 06:30:06 AM

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1/5

posted May-21-2009

"HORRIBLE!!!!! They have two student editions and I by mistake ordered the wrong one, the difference in price only about $50 so the price was no big deal. This particular version needed proof from Adobe with a student ID and I am just doing continuing education so,I have no id. Anyway I got a trial version and I need a serial number to activate and since Adobe cannot give that to me, I wanted to exchange the version for the other student version and Academic Superstore will not allow it. So, I have a trial version of software that I cannot use and paid $574 for it. Academic Superstore will not exchange it or let me return it, they are complete crooks. What company will not work with a customer to get them what they need and I would be paying more for the product I want, they are taking my $574 and giving me nothing in return. They are crooks, BEWARE of anyone who does business like this- they are not customer friendly!!! "

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1/5

posted Apr-28-2009

"I had ordered some software through their website. I was NOT informed at the time of purchase that the particular item I had ordered was not in stock. According to the status link it was going to go out in "1-7 days", because it was back-ordered. I contacted them several times regarding the status of the item. Each time they could not give any specifics about it other than that it should ship in 1-2 weeks. After waiting two weeks for it to ship I decided to cancel my order. At this point I no longer wanted the item and frankly did not want to conduct any further business with Academic Superstore. They then told me it was already shipped and I couldn't cancel, and that I had to return it. This was all after telling an hour earlier that they had to contact the distributor for details on the arrival of the order. I noticed earlier that day there were no charges on that card. They had actually made an unauthorized charge to my card several hours after I had instructed them to cancel my order.

I don't like the way Academic Superstore conducts business. I have never had a problem with any reputable online retailers. A reputable company will give accurate estimates on shipping time and notify their customers of an item's availability before they purchase it.

I called their office immediately after this and their customer support as always, was terrible. First of all, their representative was very condescending and unhelpful. He acted unprofessionally, and couldn't understand why I wouldn't just accept that they were going to ship it to me, probably because they didn't want to lose the sale.

I will never purchase from Academic Superstore again. They are unreliable, slow, and are truly unsympathetic to the customer's needs. On their website their motto is "It's all about relationships." Clearly this is not the case. "

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1/5

posted Mar-03-2009

"Worse customer service than Wal-Mart. Don't waste your money! I ordered a product 2nd day air on Feb 6th. It was shipped to the wrong address. I've not received one single call from them, I've had to call in constantly with long waiting periods. Nobody has offered to refund my shipping cost, nobody has offered to refund my money on the product I never received, and nobody has offered to send another. They are a disgrace. I'm going to report them to the better business bureau and I'm about to call my local t.v. station to get after them. 2nd day air, now almost a month later with no product and no follow up on their part."

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2/5

posted Feb-04-2009

"This company appears to have very poor communication with their customers, procrastinators and will give you quite the "run-around." They do not seem to be "up front" about their rules of what is a very lengthy ordering process (they need to be more specific about their ordering criteria on their website). Waiting close to an hour (twice) on the phone for customer service over an order, then finding out with the same order I still had more work to do to place it. After waiting 3 days and no response from 3 different emails and even a fax, I called and found out why my order didn't go through, so I made one more silly adjustment to my order (not explained by either the clerk who helped me on the phone, or on the web site).
So I figure, ok, finally I got this order settled last Friday. Well no. Four Days later I check the ordering status of my software only to discover there's a "payment processing hold" placed on my order. I'm thinking what the heck is up with that?! I read on some other review forum they place that as long as 7 business days?!
(No mention of this type of delay on their website).
I'm not in a great hurry to get this software so I am patient but I could already tell after the third day of not hearing back from them that this company is not organized and not much into customer-satisfaction. If I do not receive my software by early next week you can bet my classmates and others in the Digital Arts department of my university be assured they will be discouraged from ordering from this company. Word does get around and we know there are other places one can get discounted software purchased from, more efficiently and more timely. "

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