5/5

posted Mar-04-2013

"Very satisfied with my purchase through Abes of Maine. The price was excellent, Service was better and the product is great. Thanks Abe of Maine"

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5/5

posted Mar-04-2013

"Customer service at Abes is really helpful. I love the fact that its not an automated system and how you can talk to a live representative right away."

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5/5

posted Mar-02-2013

"I recently ordered a Frigidaire microwave oven and trim kit from Abe's to replace my existing built-in Whirlpool model. The local appliance stores were going to have to order it anyway, and wouldn't even attempt to beat the online price. Abe's had the best price and no tax or shipping charges.

When the unit arrived via UPS the following week, the external box had a slight gouge in the top of the box. When I opened the "inner box" with the microwave, it looked like it had been rolled down a hill. The sides and top were dented, and the turntable was loose and had damaged the inside of the door. I was afraid to even plug the thing in.

I called and spoke with Jason Scott in customer service, who offered to either send me another unit immediately or give me a refund. After discussing my concerns with the shipping container needing additional packing, I agreed to give them another try.

While waiting for the second unit to arrive, I did some more research, and found more and more people who had experienced problems with this company. At the time I thought I'd made a bad decision trying to get something this fragile shipped accross the country intact.

Then the second unit arrived. It too was damaged, although I could see the warehouse had added some additional inflatable packaging between the inner and outer boxes. This time the damage appeared to be only cosmetic, but the unit was still visably damaged. We had the UPS driver note the damage on the receipt.

We took more pictures, called Jason and he offered to give us a $75 credit. This was acceptable to me since the slight damage would not show after adding the trim kit. My wife and I were able to install the oven and trim kit with no problems, it's been working great, and with the $75 refund, it ended up being an excellent deal, even considering the time taken to get everything resolved.

My concerns with Abe's customer service were unfounded and Jason handled everything very promptly, professionally, and fairly. I received the credit to my account within a couple of days, and I'm very pleased with the outcome. If they have had customer service problems in the past, it looks like they are working hard to correct them. I'd not hesitate to buy from them again.
"

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5/5

posted Feb-28-2013

""Abes of Maine is the best online retailer out there. Prices are always unbeatable. They mostly sell high end products. I ordered from them a bunch of times in the past and I WILL KEEP ORDERING FROM THEM!!" "

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5/5

posted Feb-26-2013

"I ordered a 65" samsung before I seen the review.After one day I got a call from them for verification and they up sell me for white glove shipping and insurance.I was bit skeptical about the
insurance but the rep told me it will cover the TV for 3 years.Today I got an email to call them back for verification again, the person on the number was not available left couple messages to call me back.I am waiting for the TV lets see how safe was the purchase and service.

Finally I got my tracking number looks like it has been shipped."

This review was modified by Julia222 on February 27 2013 08:54:48 PM

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5/5

posted Feb-26-2013

"This company is for sure a legitimize company and also a 100% trustworthy company. Their return policy is great, Their prices a unbeatable and their staff is really awesome. The staff works with you to make you a very happy and satisfied customer so that you will keep shopping at Abes and only Abes. Thumbs up!!"

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5/5

posted Feb-22-2013

"Abes of Maine is one of my favorite on line retailers. They always have the best price, There an honest and trustworthy company and the people working there always take care of you. Customer service was also a very pleasant experience"

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3/5

posted Feb-20-2013

"I bought the Viera TC-P55VT50 panasonic plasma HDTV. Their price was very competitive and the website was well designed. A day later I received a call to "confirm" my order and to try to upsell me on extended warranties and white glove delivery. The sales pitch was pushy, but I actually felt the prices were reasonable. Unfortunately, there was a very long delay in shipping my set with little to no communication. After a number of increasingly desperate e-mails they expedited shipping for me and it was delivered just in time for the superbowl. I do think they were responsive to my concerns, but not proactive in helping. A full month later and I still haven't received my extended warranty documents yet though."

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1/5

posted Feb-20-2013

"Ordered a camera over the weekend and they cancelled the order three days later saying they oversold it. Why not inform me the day after? Now they have hundreds of dollars of mine tied up because they already charged me for a camera they didn't have."

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1/5

posted Feb-10-2013

"Got a call on Sunday telling it will take time for delivery due to blizzard and would be better to shell $99 more and do a white glove to protect TV else LED will come broken. The explanation seemed as if buy this else be assured of a broken product as this is common in US. The price was higher than some other stores in nearby areas but their site mentioned 56 days delivery and on call was tole 2-3 weeks. I was referred from a friend and now am disappointed in the service. I hope the first impression could have been better than this and ended up cancelling the order."

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5/5

posted Feb-10-2013

"Bought a Lenovo Thinkpad Android tablet. Abe's of Main, and Steve G. in particular, were quick to credit me when the price went down a few weeks after my purchase. They made that process straightforward when it was not necessarily in their interest to do so. Everything was smooth, and I have no hesitation in purchasing future products from them. "

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5/5

posted Feb-08-2013

"Staff is very knowledgeable and very kind. I ordered a Nikon camera with free shipping. I got a call from Samuel saying the camera is on Back order for 2 days and once he gets it in he will over night it free for me!!!
I got the camera 3 days after ordering it and with the free shipping it would've took double the time."

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5/5

posted Feb-08-2013

"Easy site to use and love the Bill me later program for 6 months no interest"

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5/5

posted Feb-07-2013

"For me it is always a very frustrating and tiresome job to find the right thing I need on online shopping websites and with a reasonable offer price. There are so many shopping sites I know that are full of product reviews which are not 1% genuine. I have been looking for Canon 5DIII which is a full frame SLR for a while now and I was not able to get that model camera anywhere in nearby gadget stores. So I searched hours and hours online for genuine and quality service shopping websites until I came across Abe’s of Maine. This website is simply great. Their offer price, their quick customer service, their free shipping, genuine reviews, product details, demo video, overnight shipping and on and on is excellent. And I say that with full confidence because that website includes everything which a customer like me needs to evaluate before spending my hard earned money.
Anyways I ordered the Canon 5DIII from Abe’s of Maine with overnight shipping on a Wednesday because I needed it soon. And I got the camera UPS in an overnight on Thursday at 9:30 AM. And I tell you I was way impressed with their so fast service as in the past I have ordered many products like printer, camera, Video player etc from various shopping sites but I never got this impressed. The camera was is superb condition even at such good price offer.
It is not usual that I give reviews which are more than 4 stars but the service and the whole customer friendly content of this site made me. And I plan on continuing to buy products from Abe’s of Maine and I would recommend this to all who are tired of shopping sites which are total fake and not worth your money.
Lastly, thank you so much Abe’s of Maine for making a customer like me totally happy.
"

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5/5

posted Feb-05-2013

"SEE UPDATE at bottom of review. (might want to just skip to there and not read this whole thing)
--------------------------------------------------------------
I would STRONGLY recommend that you do not buy from Abe's of Maine. I attempted to buy a 60" flat screen TV from them and after 8 days of hell I had to cancel (and order from one of their competitors) because they still hadn't shipped it and said it would be a 'few more days'.

Here are the details of the failed transaction if you are interested:

Sunday 2013-01-27 13:26:12: Placed the order on their website. Received a confirmation email that states 'Please allow 1-3 days processing time for your order'

Wednesday 2013-01-30: On this afternoon, the third business day after I placed the order I get a call from their representative under the guise that he wants to confirm that I was the one that placed the order and no one else was using my credit card. If that was the end of the conversation it would have been fine but he proceeded to try to extort $199 out of me for white glove treatment and wasting 15 minutes of my time doing it. He said that although I already selected the free shipping that they 'do not recommend it'. After getting off the phone with them I sent them an email demanding that they ship the TV and send me a tracking number within the next 24 hours.

Thursday 2013-01-30: Received an email back from them stating 'We are trying to process your order however your bank needs you to contact them to authorize the charge. Once you speak to your bank please contact me via email or call me at at so that we can ship out your order.' Within 45 minutes I had emailed Abe's back notifying them that I have verified the charge with my bank as valid.

Saturday 2013-02-02: Called and left a voice mail message for them as well as sending an email that said ' I just left you a voice mail message; this still doesn't show shipped on the website and you still haven't provided any tracking number. My patience with you/your company is running very thin. I know you are CLOSED today and tomorrow but I expect a call first thing Monday morning with an explanation. Thanks.'

Sunday 2013-02-03: Received an email from them that said 'Thank you very much for shopping with Abe's Of Maine, I was out sick. We do apologize for any inconvenience. Did you want to cancel this order?'. I replied within 15 minutes and said 'Not if you will ship it on Monday. Please let me know.'

Monday 2013-02-04: Received an email from then that said 'Thank you very much for your response. It wont be shipping out for a few days. Would you like me to cancel the order and process a credit?'

I had had enough of their games. I sent them back a note that said 'So 2 hours before you quit for the day you send this message so I have no chance whatsoever to get this resolved without waiting another day. Why in the world would it take ANOTHER few days after you have charged my card and had the order for over a week. Your customer service is pathetic. You couldn't pick up the phone and call?

CANCEL THE ORDER and process the credit. I will be reporting your firm to the BBB and writing a scathing review or two on the most widely used public websites.'

I don't know if this qualifies as a scathing review; but I do know these are the facts. If you do business with this company you do so at your own risk.
---------------------------------------------------------------
UPDATE
Thursday 2013-02-07: I was contacted by David.V.Mosseri a Vice President of the company and asked what he could do to make me a satisfied customer. He explained that there were two issues that contributed to all of the problems I had with the order; 1) their inventory system showed the TV in stock when it actually wasn't 2) their staff didn't follow thier policy to notify the customer of such (rather hid the fact from me while searching for the TV). In order to make it up to me David agreed to pay me the difference in price between what I bought the TV for from his competitor (which was higher).

In light of this effort to make things right; I will no hesitate to give Abe's a try for my next online order.

note star ratings revised to reflect this latest update)"

This review was modified by dcabajia on February 07 2013 04:13:14 PM

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