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1,015 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","store_rating":"9.90","total_reviews":"1015"}, "store");)
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posted Dec-17-2012 
posted Dec-17-2012 
This review was modified by 
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![Share](javascript:share_rating({"review_body":"Excellent experience in ordering from AVA Direct.<br><br>There\u0027s an epic array of components to choose from, and therefore your machine is very much built for you. The staff were responsive when questions were asked, and pro active in advising when incompatibilities were discovered both pre-built and during test.<br><br>Excellent experience so far.","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2173977#comment2173977","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"samclayton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overall an amazing ordering experience. Lower cost than any other high quality retailer. Great, fast and clear communication. The shipment itself just screams professionalism, the order was wonderfully packed and secured, but not needlessly filled with excess material. I am highly likely to turn to this company again for any other computer needs. ","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2173771#comment2173771","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"spontaniusf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received the computer approximately 2 and a half weeks after ordering it. The staff was polite and professional when asking them various questions about different computer components to include together in the system. Prices are very fair. The computer was packaged very well with protection inside of the case to prevent any potential damage during shipping. After receiving the computer, I had to open the case and remove the material that was inside the case to protect it from any potential damage during the shipping. Everything was immaculate after opening the box and then opening the case. Computer started up perfectly and has been working well. What I liked most about ordering from AVA Direct was the opportunity to select various high quality components put together to make a custom and very high quality computer system that would perform very well. Happy with the choice to buy from this company and would recommend them to anyone seeking a high quality computer system with components that are higher quality than other companies such as Dell or Gateway. Thank you again for a pleasurable experience. ","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2173585#comment2173585","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"mjk77","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AVADirect was a pleasure to order from. Excellent build and fantastic computer all around. Will absolutely purchase from them again. Mr. Mundy (Sales Rep) was constantly keeping me updated and informed. He is a true Professional!","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2156201#comment2156201","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"gdegio","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a windows software developer and usually replace my development computer every 3-4 years. Four years ago and for the first time in over 15 years ( PCs built DIY previously ) I purchased a Dell XPS Studio and had to upgrade the video card as soon as it arrived. At that time I thought there must be better way. Four years later, that better way was AVADirect. I can\u0027t say how impressed and happy I am with AVA\u0027s production, configuration and customer service. All my pre-sales questions were answered and the representative I worked with was knowledgeable about the components and choices I wanted to make. The computer arrived well packed and the only thing I needed to do was turn it on. I will *definitely* recommend AVADirect to my friends and will most certainly consider purchasing any new equipment from them in the future.","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2133321#comment2133321","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"orgbrat","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" This is a great company,there was nothing to not be happy about, I will buy my next PC from AVA","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2130985#comment2130985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"leesburg13","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Love the computer, and the quality of the build and the care which was put in the assembly is evident. I especially love the presales counsel I got on the forums. The only thing I would change would be to try to give some updates during the build - something like \u0022we\u0027ve ordered your components\u0022, \u0022we\u0027ve started the build\u0022, \u0022we\u0027ve started burnin and expect to ship on date X\u0022, etc.","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2127485#comment2127485","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"tigerkurtz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Exelent customer service that worked with me through a credit card payment issue that resulted in using PayPal in the end.<br>Very pleased with service and the laptop arrived ahead of schedule. Packing was above excellent and there was no damage what so ever. Very solid product build to exacting specifications. Will do business again whenever the need arises.","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2107681#comment2107681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"darraughbj","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a custom desktop from AVA. The ordering process was quick and easy. The desktop was delivered as designed and works beautifully.","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2107515#comment2107515","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"JimDawson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had my Ava Direct computer for 3 years. I love it it works like a charm. I did alot of research on custom computer builders. The reason I picked AVA was their prices and selection of parts. I\u0027m a guy that likes to try different parts in my system and AVA was only place that was willing to put in parts I wanted. I must say the top selling point was the non car salesman approach staff has they want you to get your dream machine you want even if it takes you a little longer to buy. I have to give high five to Joe Mundy he is a great person to deal with from discussing parts to final ordering of a system. I will be buying another rig from AVA in next few months. They also have a great forum to help customers with their purchases. ","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2107007#comment2107007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"pdwe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Build time was at the outer end of the stated range, which certainly is acceptable. No status updates are provided on their site but my relatively infrequent inquiries were responded to promptly by Joseph. Tech support was not quite as prompt but satisfactory. All in all, a very good experience. Build quality was excellent; my machine is fast and very quiet, just as I hoped. ","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2101263#comment2101263","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"DavidIdy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was the first time in over 15 years I had a PC built for me as opposed to DIY. I can\u0027t say how impressed and happy I am with AVA\u0027s production, configuration and customer service. All my pre-sales questions were answered and the rep I worked with was knowledgeable about the components and choices I wanted to make. The computer arrived well packed and the only thing I needed to do was transfer my data from my old machine. I will *definitely* recommend AVADirect to my friends and will buy any new equipment from them in the future.","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2095215#comment2095215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"pb10016","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is my second high end desktop replacement with AVA Direct. I went back to AVA because of the great customer service and the companies ability to provide me with a rig which exceeds my expectations. Joe Mundy worked with me to guarantee that all the components integrated worked well each other. I recommend AVA highly for especially for high-end desktop replacements","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2094915#comment2094915","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"FVenegas","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AVA did an excellent job. Great packaging, extra effort to route the internal cables. Clean and neat. Pricing is much better than the big name \u0022off the shelf\u0022 manufacturers and you get to choose the \u0022brand name\u0022 components. If you have an idea of what you want, AVA can build it. Their configurator\/drop down list is far superior to the big name guys. I spent hours trying to configure a system from the big name guys and couldn\u0027t come close to what I could do with AVA in 10 minutes. Their tech auditors quickly picked up an error I made and emailed a solution. Love it! System was delivered and ran out of the box without the usual craplets. They even sent me all the user guides, installation notes, extra screws, motherboard standoffs, cables and other little extras that came with each system component. I\u0027m done buying from the Big Names. ","link":"http:\/\/www.resellerratings.com\/store\/AVA_Direct\/review\/2081959#comment2081959","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AVA_Direct.jpg","store_name":"AVADirect Custom Computers","username":"Duncan88","rating":"5"}, "single");){kind=link}
"TL;DR: I give AVADirect 5 stars for the computer they built me. Very well done. Excellent cable management and component installation. Good packing/shipping box. Though I do rate them slightly lower in building/processing speed. Overall, I highly recommend them if you're considering a custom builder for your next PC.
Longer version:
I ordered a custom computer from AVADirect on the 28th of November, 2012 and received it on the 14th of December, 2012. Not as fast as I would of liked, but the fact that the computer came in safely and in working order makes the wait completely acceptable.
A few hours after placing my order, I had a change of heart when it came to the CPU Cooler I originally chose. Since AVADirect has a message board system within your account/order page for communicating with the staff, I posted a message there requesting a change of my CPU Cooler. Joe from AVADirect responded very quickly and issued the change for me. Very nice.
A day after that, there was a problem with the credit card I used in purchasing the computer, so my order was put on Hold. Called them the very same day, and got it all sorted out with ease. My order was put back into processing and went smoothly from there on out.
The processing/building process was a little slower than I'd like, but I believe it is because they are so meticulous when building their systems. They also seem to do extensive testing, according to the log files they ship with your system. There was a 16 hour PassMark BurnIn test on my rig, along with a lot of other things that I'm not tech savvy enough to understand, lol. But from what I gather, their systems go through quite a bit of quality assurance and testing.
The computer arrived in a big, durable cardboard box with a ton of packing peanuts inside of it. Within that sea of peanuts was the Coolermaster Storm Stryker case retail box, with my fully assembled Storm Stryker computer within. Also inside of that packing peanut ocean was my motherboard's retail box with all my pc's accessories. Inside of my computer, they also used that self inflating foam you see many computer builders use now days to ship their systems. Easily 5 stars here for the packing of my computer.
After unpacking my rig, I noticed that they tape an "Attention!" paper on the back of it, stating how you should go about checking to see if all your components are correctly seated or plugged in within the computer before powering it on. The hazards of shipping a computer across the country can cause things to wriggle lose or even become damaged, but everything seemed fine in my computer. I plugged her in and she started up like a champ. No problems whatsoever. Very satisfied and any worries I had of the computer being damaged from shipping were alleviated.
Overall, I'm very satisfied with my experience with AVADirect and the pc they built for me. I'd highly recommend them to anyone who's looking for a trustworthy, quality customer pc builder for their next system."