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"I recently returned a z33a(m5a) subnotebook to Asus for minor repair--there was a subtle dull spot on the LCD panel when viewed off-angle, possibly a warp or a backlight irregularity. I called to describe the problem, then they called me back the same day to issue an RMA. I was a little worried they would not call back--it would have been better if they had given me the RMA during the initial call, but it turned out OK.I shipped the notebook to ASUS. They replaced the entire LCD assembly (including the cover and bezel!), and shipped it back *overnight* the day after they received it! That's great service--a lot of manufacturers would not even have fixed the screen, since the flaw was minor and the display still worked.Now that the screen is fixed, the computer is perfect--the m5 series really has the fastest, slickest, lightest, and best-designed notebooks in this form factor. If Asus could provide everyone with the type of service they gave me, then they could substantially increase their market share and brand recognition in the States. The products are unique, but unfortunately some of the whitebook integrators/resellers can be shady and Asus service has been spotty in the past. If you get service from a reputable dealer/integrator, the Asus products are hard to beat. I hope that Asus has also started to upgrade its service for direct buyers like myself, so that the company can receive more positive reviews like this one--they owe it to their products."
"Got an Asus A6KM-Q002H laptop thinking it was the bomb from www.laptopsdirect.co.uk. Guess wot? I cannot belive the comments I read...or can I? Laptop broke after 2 weeks use, I treasure my goods dearly. Customer support seemed very good....seemed very good. Called them up, sent me an RMA form. Took repeated emails and phone calls and 1 week to get the actualy RMA number!!! Their policy is to issue one within 24 hours..yerright. Laptop has been in repair for 2 weeks now, depsite I was told Id have it back within 5 working days, which was then changed to 10 working days when I called up to complain. They cant tell me what state the laptop is in cause the repair centre arent doing thier job. They say they will check and phone me back, they never did. I think I might file a complaint agaisnt this company with Consumer Direct. NEVER BUY FROM THEM!"
"I tried to contact ASUS about a problem with the P4G8X Deluxe Mother Board that is installed in my PC. I called customer support, someone told me that they were very busy and that someone would call me back, I gave him my phone number but they never called back. I then logged a trouble report via their email support, it took 4 days before I finally got a response back. This is not good customer service, I don't think I will be dealing with this company in the future."
"Beware it's impossible to get a rma for adefective motherboard from Asus.They won't respond to my numerous emails over the past 3 weeks..."
"I can't believe the other posts in here. Wait, yes I can!I have received no less than INFERIOR service from ASUS.I purchased an A8V that fried (3), yes, THREE high-end graphics cards...turns out it was a dodgy resistor on the motherboard.When inquiring about ASUS replacing the cards, they tell me "we will not replace any non ASUS products" and a pathetic 'sorry about your luck' email.I am no longer an ASUS fan. Hey, seems Abit and MSI have good boards competing with ASUS... hmmm...edit: after reading what I just said, I'd like to be able to give them a score of LESS than 0 or Poor, but I can't, so NEGATIVE 1000 & DEMERIT!!!!"
"I bought the ASUS dual XEON PC-DL deluxe motherboard at www.compu-terra.comThis store does not give any service and totally rely on the service delivered by ASUS.Asus helped me with the defective (DOA) motherboard.They are very hard to get on the telephone and do not have a toll free number.Why do you not have a toll free number and also a long waiting line on the phone? So you are using your customers and personnel at the same time? My telephone bill was kind of high last month. I had to wait 40 minutes in one of the calls to get connected. Later I found out that I could also call the server-board department since I had a dual processor MB. I was lucky, since this department was much better and faster. Also email seems to work as soon as you have received one. In this department everything was positive. The Motherboard was replaced in one day, No extra costs involved. Great company, great knowledge and service but need to improve communication and reach-ability especially on the normal helpdesk department. "
"Asus makes good motherboards, but their customer service is poor. There were very long wait times to get in touch with somebody, and I still am waiting on RMA instructions despite several calls to their returns department. I would not recommend buying motherboards from this manufacturer."
"I bought an ASUS A7N8X-X from another reseller, but I called ASUS tech. support for help troubleshooting boot-up. I called them, long distance, several times only to be put on hold for no less than 15 minutes each time. In the end, they got my phone number and name and said they would call me back everytime, but they never did (it's three days later now). I finally figured out the problem (set the main hard drive jumper to CS instead of MASTER), and they never helped. Expect to wait a long time (i.e., days) for technical support from these guys."
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